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Updated: Mar 29, 2025
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Lenskart reviews & complaints page 33

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Dayanand Ahlawat
May 9, 2021
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Incorrect evaluation of power of lenses

Address: sector -15 gurgaon

I was facing stress and headache so i went to lenskart for eyetest dated 15 january..that time they gave me a number prescripyion for far sight only. i had ordered a pair of spectacles. and spent approx 4000 rupees.

the problem didnt resolved, i was struggling continuous with stress and headache. iwent multiple times for number check again, but unfortunatley sometime there was rush in store and sometime refractonist was not...
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Mishka_Sia
May 5, 2021
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Progressive Glasses

Address: R Mall Mulund West, Maharastra, india

Hi
I ordered Progressive glasses before lockdown from R Mall Mulund
despite the technician taken the measurements the lens and number are incorrect, which is causing me too much trouble
I cant see my laptop screen properly
I would like to get a replacement for the same
I have invested more than Rs 5500 on these glasses
Would request you to kindly address the same
Thanks
Smita Rawatbr...
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Pijush86
May 2, 2021
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Not giving exchange

I ordered a specs from lenskart at 18/04/2021. The frame was not fitting well. So I went for exchange. After getting the product lenskart no giving me exchange link. I contacted customer service they told me it's not possible. Order ID is [protected]...
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Srija Putatunda
May 1, 2021
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1227395175

Address: Kolkata

After repeated request my Son's spects are not yet delivered. He is almost blind without it. Plz help....
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Srija Putatunda
Apr 30, 2021
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Delay Delivery

Address: 40 B kabi Guru Sarani

I ordered spects for my Son on Monday. He is 7 years old. Has extreme high power which can be checked from records. I repeatedly requested for early delivery as he is almost blind without spects and his spects are accidentally broken. After 4 days the same is not yet delivered and in website delivery date is reflecting as 8th may. Does it take 12 days for a spects delivary within kolkata. Kindly help with earliest delivery as my little son...
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Rajy1126
Apr 29, 2021
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Order cancelled by Lenskart

Website: www.lenskart.com

Non-Delivery of Product
Resspected sir/ma'am, This is to inform you that I had placed an order for vision spectacles on 16/04/2021. But lenskart automatically cancelled the order on 17/04/2021 siting technical issues on their end. I would like to point out that once an order has been placed then it is binding upon the merchant to fulfill the order and they cannot cancel it without the buyers permission as per the law which they have...
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Madhu KC
Apr 29, 2021
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Glass break

Address: Kodasoge v/p Gundlupet taluk Chamaraajanaga district

My glass stick is broken I have 1 year warranty how can I return these...
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Saranya Vanniarajan
Apr 29, 2021
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Uncomfortable spectacles

Address: Madurai Anna nagar

I ordered spectacles..but it doesn't accommodate my eyes...again and again the show room person trying to convince rather than changing or taking a complaint...very poor service...
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Sareen R
Apr 28, 2021
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Progressive Spectacles

Address: Vanasthalipuram

Instead of fixing the half rim glasses nylon thread, the store is suggested me to buy new glasses. How come the store forgot to make service a priority than sales. very pathetic behaviour by the store in charge....
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Logan Carter
Apr 27, 2021
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Add Golden Membership Card Without Customer Permission.

I Bought a computer glass from lenskart dated on 10/03/2021
Abhishek was the eye wear expert direct me for the purchase as a lenskark representative.
after several discussion i bought a computer glass with order ID [protected].
Then I payed particular amount through online.
4 days later the product received (14/10/2021)
After received I realize the trap behind marketing, they were added golden membership...
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ShaliniRanjan
Apr 23, 2021
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Non refund of the glasses purchased

I had purchased two progressives glasses under gold membership of buy one get one free. I was told it has blue block. I was not satisfied and exchanged the glasses with one for far vision and one for near. I was asked to change one of my selection of frames by the Lenskart executive who gave a technical reason for the same. However, I was not happy with the clarity of lens and returned both to Lenskart but I haven’t got the money back....
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Anwesha dutta
Apr 23, 2021
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Upi payment issue

I order 2 spectacles on 23rd april i have already done the payment on 23rd at 3pm..its been almost 48 hours still it shows payment is pending. and i just check the bank they said amount got debited...i contacted to lenskart support system still the issue is not solved yet!...
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Srivarsha321
Apr 22, 2021
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Refund not received even after returning the spectacles

Address: Boduppal, Hyderabad.

My name is Srivarsha Gobburi. I had bought a pair of spectacles from Lenskart 2 years ago and returned them. I did'nt get my refund for it.
Please refund the amount of 1800 as soon as possible....
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Albin1995
Apr 22, 2021
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Lens power change

I have ordered 2 john jacobs specs from lenskart, I correctly add the 2 power, after nigh i just check the order the power they mention in the specs is wrong and it changed, at night i can't contact customer care then morning i contact them, they says the product is shipped they can't do anything, after says they will recall the product and wait for 6 days, actually i don't have time, it makes irresponsibility form your side, even they don't...
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Dhiraaj Abichandani
Apr 20, 2021
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John Jacob Frames

I had purchased 2 specs of John Jacob from M2K rohini from - Dheeraj [protected]. After sometime accidentally sticks of one frame was damaged. Rohini Store Staff was totally rude & said we don't repair the frame and can't do anything. I have to go to local shop for repairing. But sorry to say I had purchased a Branded Comfortable frame now it become local & totally uncomfortable. Attached photos of Original & Changed stick Frame.
br...
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Muhammed Ajas
Apr 20, 2021
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Cheap Quality Frame

I have purchased a Air LA glasses with frame from lenskart online worth 2500₹ in Jan 3.within weeks frame started to get loosen, one of that frame broken.they have mentioned that frame will always maitain its shape but it is loosing its shape while using and they have mentioned it is highly flexibile and durable all this are false promises cheating conaumer
My order id : [protected]...
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ambarishpatkar
from Mumbai, Maharashtra
Apr 19, 2021
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Wrong spectacles power given during home visit.

During Home visit, the technician gave only spherical power and said the cylindrical number does not matter. trusting got the progressive and distant vision package and got gold membership activated without asking .After receiving the single vision started facing issues and got replaced but not to satisfaction so got the number checked from a Eye doctor and to my surprise the power difference was there which was causing issues . Got single...
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Gautam Bindra
Apr 18, 2021
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Escalation

Hi Lenskart team,

This is regarding my order Number ; [protected]. I had picked a frame from store along with glasses, however the final product is very very loose and gets bended very easily causing harm to the eyes. I would request you to exchange this product with better services....
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Sachinn06
Apr 17, 2021
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Automatic cancellation of orders

Address: Lenskart.com, D 12/ 2, Okhla Industrial Area, Phase – II, New Delhi, 110020.

I ordered 2 glasses from Lenskart yesterday in a sale where I was able to order them for 0 rupees.The orders also got confirmed yesterday and were preparing for dispatch but today I got message that my order have been cancelled by lenskart..When I tried to contact the customer care they gave a silly reason that all this happened due to technical issue please order again..I would request lenskart to either process my orders or to provide me...
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Mohammed Haasheem
Apr 15, 2021
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Payment

I have made payment for the gold membership and the payment has been deducted from my bank account but the order shows it’s still pending. I hope you guys could rectify this problem...
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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

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