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Lenskart Complaints & Reviews

www.lenskart.com
3.9
Updated: Mar 29, 2025
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I wanna get my broken frame repaired or replaced...
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didn't, refund my amount in bank... forcing me to use store credit
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Lenskart reviews & complaints page 35

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S
Swagata Pradhan
Mar 10, 2021
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Wrong lens of lenskart eyewear

Address: 182 A, A.P.C. Road Shyambazar, Talki Show House Cinema Hall, near Talkie Show House, Kolkata, West Bengal 700004

Product I'd:[protected]

I ordered a lens from lenscart from kolkata fariapukur id no above. They gave me wrong lens through which I could see nothing. At first they were denying the fact. later they agreed and then sent for again giving new power. But they are doing so much late. They are not giving time. I am having problem with my eyes with so high power. Their behaviour is very bad. They are not telling a date when they will...
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Yashg_007
Mar 10, 2021
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Faulty spectacles given for exchange

This is in regards to the faulty spectacles that I had received and for which a pickup was arranged after so much hassle. My spectacles was picked up from my place and it has been over 10 days and since then I have received no communication regarding the same. I want an update of where my specs is and how much more time will it take for the exchange to be initiated.
One more thing that I would like to touch upon is the poor customer...
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Girendra kumar
Mar 9, 2021
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Regarding my spectacles

I ordered my spectacles from the lenskart app.the frame got broken without any physical effort.i thought that the lenskart app is an trusted app.i don't know why I got such cheap quality frame. I barely used my spectacles a week.i don't know what to do.so I'm raising my complaint through this.hope you will respond and resolve my issue...
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P
Pratik Kochar S
Mar 8, 2021
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Refund not yet received - 2

Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

Order ID : [protected] - Refund not yet received amounting to Rs.1904. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank....
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Pratik Kochar S
Mar 8, 2021
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Refund not yet received

Address: Pocket B Vatika Mindscapes, 7th Floor, Mathura Rd, Sector 27, Faridabad, Haryana 121003

Order ID : [protected] - Refund not yet received amounting to Rs.2463. Called 8-10 times and asked them the status to which they reply that the refund is completed. Shared my UPI account statement with them but they did not reply. It has been more than 10 working days but the lenskart refund has not iccured into my account. The transaction ID for refund which they gave does not exist with my UPI bank....
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S
Subham Dhanuka
from Jugsalai, Jharkhand
Mar 8, 2021
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Staff problem

Dear Sir,
I visited your jamshedpur store 2 days back and your staff behaviour was very rude and poor...
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B
BABA SHANKAR S N
from Gaya, Bihar
Mar 6, 2021
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Imperfect frame.

Address: ABHAV LENSES null Maruthi Krupa No- 1637/19,80ft main road Bank Colony Bengaluru - 560050 Karnataka, IN

I purchased spectacles from lenskart and after delivery I found that the line connecting the 2 side, it's right side was tilted up and looked awkward and I said them to look into them . They said that they will rectify them by sending to lab and after 2 days they gave the same frame. I want it to be rectified....
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S
Shivajit Shit
from Powai, Maharashtra
Mar 4, 2021
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Payment done but its showing pending

Address: Jadugoda,Jharkhand

I have done the payment and the money got deducted but in my orders its showing pending. I have done the payment using UPI....
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Sunoj Sadanand
from Nagpur, Maharashtra
Mar 4, 2021
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Issue with progressive lens

I got a new progressive lens made from nagpur store. The proportion of power in the lens is not as per mark as a result i am not able to use it. Also side vision is not there which is hampering my vision. I am getting messages for 30% discount on my mobile from lens kart but the same was not applied in my bill...
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S
Snigdha Basu
from Kolkata, West Bengal
Mar 2, 2021
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Refund not processed

I had placed an order on 26th of January amounted 1618 and the amount has been debited from my account. The e statement says success. However, it still says payment pending. I have contacted customer care but they keep asking me to wait for 24 to 48 hours every time I talk to them. It's been more than that.
Order id: [protected]
Reference no of payment made: IGAKPIFJK2...
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Snigdha Basu
from Kolkata, West Bengal
Mar 2, 2021
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Refund not required

Address: Purba garden 2nd floor flat 2c, Proyojonir goli, boddir badh Kolkata -700140

I had placed an order on 26th of January amounted 1618 and the amount has been debited from my account. The e statement says success. However, it still says payment pending. I have contacted customer care but they keep asking me to wait for 24 to 48 hours every time I talk to them. It's been more than that.
Order id: [protected]
Reference no of payment made: IGAKPIFJK2...
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Fayiq manzoor
from Chennai, Tamil Nadu
Mar 1, 2021
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Order paid but it is showing payment pending

I paid for my order and the money was debited from my bank account.
But lenskart is showing payment pending.
I need my refund ASAP....
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M
Mohd Saleem Ansari
from Noida, Uttar Pradesh
Feb 28, 2021
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Computer glass

Address: Asara baghpat

I want a computer glass I not found eyeglasses in lenskart app...
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N
Nusrat chouhan
Feb 23, 2021
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Wrong power prescription provided

Address: Abdullaah building, 3rd floor , flat no. 38,jail road North, opposite JJ Hospital gate no. 6mumbai 40009

In June one of executive of lenskart did home visit to check vision of 3ofmy family members and provided wrong prescription for all which we didn't knew and ordered more than 15 frames online for all o[censored]s. The prescription was wrong which was confirmed by our accidental visit to lenskart Kemp's corner shop. Even Prescription for my son aged 13was without cylinder or axis number and discrepancy was more than 1.5 when we asked lenskart just...
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S
Sanskriti Chandel
Feb 22, 2021
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Non delivery of my contact lens

I had ordered contact lens on 16.02.21 vide order ID [protected]...as per process paying the amount desired.On 21.02.21, a delivery boy vide it's mob no [protected] contacted around 4pm for delivery of my consignment. He was guided accordingly with proper location and address herein Bilaspur, CG. But he failed to deliver the item and remain out of contact. Around 8pm yesterday he attended the phone on call from another no and told that the...
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S
Saumit Andhari
Feb 22, 2021
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Refund not received-103310332037

On 2nd Feb, 2021, I have cancelled the order. It was communicated to me that I will get refund in 24 to 48 hours.
On follow up on 9th Feb 2021, it was again acknowledged that the issue is taken up and refund initiated so I should be getting refund within 7-10 working days. Now, every time I contact the support center, I had to give all background and get the same reply but no refund received yet....
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pratikdas32
from Bhubaneshwar, Odisha
Feb 22, 2021
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Refund Not Issued

Apart from your Marketing Scam that you are doing, Do you consider to give a refund to your existing customer ? Tired of waiting for the refund. You have the worst aftersale service in the market. I will ask everyone to avoid Lenskart in future. Coolwinks are way better than you
Order #[protected]...
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ksnavin94
Feb 20, 2021
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Postponed my delivery they are not Properly responding to me.

Address: salem

I have cash on hand but they not accept cash. They need online payment, I did online also those transactions, and I send the Receipt bill also I sent to the store staff. postponed my delivery they are not Properly responding to me....
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P Shreyas Holla
Feb 19, 2021
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Faulty Products 1224883776,1225339311,1225446844,1225662827

Address: #712,SHREYAS,5TH MAIN,5TH STAGE, 2ND PHASE,BEML LAYOUT,RAJARAJESHWARI NAGAR
Website: www.lenskart.com

Had ordered a glass with lenskart on 3rd January 2021. When I received the glass, the glass had scratches even when I had ordered and paid for anti scratch glass. Now when the glass was placed for exchange received the glass with exact same problem in the orders [protected], [protected], [protected]. Now I guess lenskart is making me to visit there store every week to provide the exact same faulty product....
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S
Sunkumkant
Feb 12, 2021
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Interior quality of product

One of the eyeglasses I purchased from an outlet of lenskart at Bailey road Patna over mob no - [protected] a couple of months ago found not withstanding temple tip and got removed from the temple. When I reported to the outlet, the gentleman advised me to leave the eyeglass and collect it when informed. It is not understood why it takes this much time to repair tiny defect....
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Recent comments

As checked the complete refund of Rs.1000 has been processed. In case any further assistance feel free to call us at 99998 99998
Lenskart.com
As checked the complete order was delivered. Hope your concern has been resolved.
Lenskart.com
As checked the complete refund has been processed from our end. Hope you have received the same.
Lenskart.com
and thanks for answering so soon
IN
Indian_79

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