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yeah lenskart is WORST... all under level quality products
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Apropos to the grievance redressal of Mr Abhimanyu Sen I take the platform to bring your kind attention to the similar problem which I am currently facing.
Initially the home eye check-up team couldn't correctly gauge my power and delivered eyeglasses with faulty number.
After a lot of customer care hassles and multiple replacements I was finally delivered a VC 6435 ( Order #[protected] ) frame from Lenskart somewhere in mid August.
The frame boasts of an years warranty but to my sheer amazement one fine December morning the temple snaps from the hinge out of the blue.
I was disgusted but kept my patience and contacted the Lenskart guys and informed them about this manufacturing defect.
Instead of apologising for the substandard product and service the customer care executive had the audacity to blame me as an irresponsible user and not only this, he went a step further pestering me to
get it repaired from a local shop.
I was completely bewildered and dumbfounded by Lenskart's attitude..a company which boasts
so much about service and customer satisfaction.
Timely Grievance redrasaal of Mr Abhimanyu Sen through this platform has given me a ray of hope that my complaints would be heeded to by Lenskart
and a replacement or repair would be initiated at the earliest.
I am hereby attaching all the relevant details with the picture of my frame.
Expecting a swift response...
Initially the home eye check-up team couldn't correctly gauge my power and delivered eyeglasses with faulty number.
After a lot of customer care hassles and multiple replacements I was finally delivered a VC 6435 ( Order #[protected] ) frame from Lenskart somewhere in mid August.
The frame boasts of an years warranty but to my sheer amazement one fine December morning the temple snaps from the hinge out of the blue.
I was disgusted but kept my patience and contacted the Lenskart guys and informed them about this manufacturing defect.
Instead of apologising for the substandard product and service the customer care executive had the audacity to blame me as an irresponsible user and not only this, he went a step further pestering me to
get it repaired from a local shop.
I was completely bewildered and dumbfounded by Lenskart's attitude..a company which boasts
so much about service and customer satisfaction.
Timely Grievance redrasaal of Mr Abhimanyu Sen through this platform has given me a ray of hope that my complaints would be heeded to by Lenskart
and a replacement or repair would be initiated at the earliest.
I am hereby attaching all the relevant details with the picture of my frame.
Expecting a swift response...
Hii am tharun i bought vincent chase frame and lens got strached...whether the lens can be repaired...
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