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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 30, 2025

Complaints 8440

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

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National Highways Authority of India [NHAI] reviews & complaints page 18

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Address: Sivaya Toll Plaza near Muzaffarnagar

I was travelling from Delhi to Haridwar, so at Sivaya Toll Plaza near Muzaffarnagar I travelled to and fro within 24 hrs but the toll tax deducted was full amount while returning, instead it should be deducted as two way pass automatically.

kindly, check with the toll plaza and refund me tha extra amount charged to me and take action against the toll plaza...

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Address: paras down town square mall, zirakpur

Road joining flyover highway and paras down town square mall is under pathetic condition as its broken from many places and makes patholes at many places...in 200 mtrs road distance there are atleast 14 patholes which causes accident and more dangerous during evening......

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NH648 Hoskote to sulebele road is not in good condition...

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Address: Nashirabad toll plaza

I am residence behind toll tax plaza distance near about 4 KM then also take toll tax....

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Dear NHAI Team, Yesterday(09/02/2023) night around 23:48 pm toll was deducted for my Car Reg. No. RJ02CG6615 at Bahala Toll Plaza, But My Car was parked at home last night then how it is possible that Toll deducted without travel at Toll Plaza..

Toll deduction msg is mentioned on below mail n snap attached...

Pls check this concern ASAP n revert back..

FASTag Ac of veh no RJ02CG6615 is debited...

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Address: Luhari

Local pass renewal time 09 am...

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Address: Sakapur Toll Jedchela Telangana

# I'm travelling from Bangalore to Hyderabad in a Towed Vehicle AP09Y6230 as my vehicle got accident
I crossed 7-8 Tolls Non of them Charged me for Accident Vehicle.
However Toll Sakapur Has charged me that there is a rule as per act 1988 was mentioned by employee at Toll

Can I knew what's the Rule
Also If Sakapur charged me wrongly I'd like to raise a Ticket against
If not Raise a Service Related...

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Address: Pune

Hi how come the GVRMP wagdhari tollway is having no fast rag facility .
If its fact that this legal toll plaza then kindly let me know why no fast tag facility .if its not which means its illegal money collection from all many people .

I have attache my payment receipt which i have to pay in cash...

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Between Haveri and Hubli there is an under construction flyover, there is no proper board or barricades or directions at all pathetic road. We have risk our life even after paying hefty fines. As a result of which it’s a 3 lane highway and 2 lanes are blocked and it is not visible in the night till we come very closer to it. I met with an accident even after applying the break. Kindly do something which could prevent this type of accidents...

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There are toll gates, especially on the state highways which force you to make payments by cash. What these people do is, they keep the fasttag lane open, so you naturally go to that lane(my car is fasttag enabled and has enough balance).
After going there, they say that it's low balance and when I say I have enough balance, they reply back telling that it will take 20min to reflect. So, you can pay by cash. And now, if I choose to...

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Single journey charges has been deducted inspite of saying that we have to return journey but when we are returning they have to ask again for single journey charges...

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Address: 3 j. K nagar society parvat patia surat

Last couple of month i m travelling by car from surat to mumbai and mumbai to surat so many time. I saw there is heavy loaded trucks are always run on first lane of the road after so many time buzzing horn or upper dipper they even give pass. So all cars traveller have to change lane from 1st lane to 3 rd lane and this is bigeest reason for accident
So these is main reason for an accident and people lost life. First line is reserves...

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Address: At - shapar veraval chokdi, taluko - kotda sangani, dis - Rajkot, state - Gujarat.

Hello sir or madam
I have a shop name as JAY SARDAR OIL AND TRACTOR SPARES at shapar chokdi.
I have a GST as 24AASFJ5512A1ZO.
.
At this place my near by shop name as MARUTI TRAVELS having many buses...and they park infront of my shop on national highway

Many people's struggle bcz of this unauthorised parked bus.

Ambulance, transport trucks, school vehicle, old age persons, all are...

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We are Traveling on The eastern peripheral Expressway for the first time and the Experience was worst. Even the National Highways have Better roads.
There are Patches on road which are making the road bumpy. The car bounces dangerously and even gets unbalanced.
There are number of Deep pits on the expressway due to which even sometimes the engine of the car hits the road badly.
We can't even reach the Speed of 100km/h...

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We are Traveling on The eastern peripheral Expressway for the first time and the Experience was worst. Even the National Highways have Better roads.
There are Patches on road which are making the road bumpy. The car bounces dangerously and even gets unbalanced.
There are number of Deep pits on the expressway due to which even sometimes the engine of the car hits the road badly.
We can't even reach the Speed of 100km/h...

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Address: Agnampudi

I have been travelling and through the same toll plaza daily.But the issue is that every time I have to wait at the toll every day for an span 5-10 mins when ever I travel through the toll.Where in I have the cross the toll daily which is actually situated right in between residential areas which I daily commute for many people.Where I have questioned the toll Plaza manager Jaswanti Tiwari.He has been saying that if you have to wait you have...

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Address: Rajgarh - Taranagar 2 way toll plaza

They are not accepting fast tag and the toll officials replied that toll tax has to be paid in rupees. No free entry exit will be allowed. We pressurized them that if they can provide any document for it. They weren't able to provide anything....

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Address: Nawabganj toll plaza lucknow

UP78DT2183
Sir mai aj lucknow gya aur toll 90rs Jane ka bhi cut huo aur ane ka bhi aisi problem Kai baar pehle bhi huyi h nawabganj toll plaza toll fraud kr rahi hai 6-4-2023 ka Details dekh sakti h mai screen shot share kr rha hu...

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My car nmber is pb 85 9990 and i had fastag for car nmber the person didnt cut the reciept with car nmber and took double cash for cash reciept...

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Address: H no 134 bazar no 1

Workers at toll plaza of talwandi did not behaved properly and we asked them to cut reciept with car number they refused to cut the reciept via car nmber from fastag they took cash double payment for the reciept even we had fastag authorisation .....

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