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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Over deduction of Toll amount
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National Highways Authority of India [NHAI] reviews & complaints page 17

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P
Prasanth K Pillai
from Meerut, Uttar Pradesh
Apr 18, 2023
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Exemption of Toll Tax for Defense Personal post Implementation of Fastag

I am a serving soldier, According to The Indian Toll Act, 1901 would continue to be extended to all Def personal traveling in private veh on production of their Identity card at Toll plazas. When I went to Agra with my personal car on 03 Apr 2023, I reached Eastern Peripheral Palwal Toll Plaza (UP) time 07.35 AM, the workers of this Toll Plaza wanted Toll amt with penalty from me but I revelse my Armed Force Identity Card the rejected my...
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P
P_P_S
Apr 18, 2023
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High Toll Fees of Rs 590 for 120 kms trip from Rajiv Chowk, Gurgaon to Palwal and back (Total 120 kms)

Kindly look into whether because of any software related problem, a high toll fees of Rs 590 is being charged for a return trip from Rajiv Chowk, Gurgaon to Palwal via newly constructed Gurgaon-Vadora Expressway + KMP Expressway. The total distance of the return trip is 120 kms and time of travel is 2 hours.

The details of distance and time of above mentionedd return trip from Google Map and toll fees charged as per sms/ email...
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S
Satyavn
Apr 17, 2023
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Harassment at mahasamudram toll plaza. TID NO. 62512478

Reached the toll gate at around 5:40Pm on 17/04/2023.
No scanners in operation. The toll man checking with mobile and informed low balance, as it can’t be the case as my airtel account is connected to my bank account however money loaded once again and shown Fasttag/airtel balance.
The toll man, and his manager say server is down and did not offer any other solution. And waited for more than 15 minutes.
Actual problem...
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J
jeet.aman
Apr 17, 2023
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NHAI Toll Plaza at DARODA charged additional toll charges

My vehicle TS09EH4477 has a Fastag linked to account number 10099074. The Fastag got removed as I replaced a damaged windshield. I travelled from Hyderabad - Nagpur and back last week.

All toll plazas both ways charged my Fastag manually using vehicle registration number. Except at DARODA NHAI plaza while going from Hyd - Nagpur they refused to charge manually. I paid Rs 230 (115 + 115 penalty) in cash. Attached is the...
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I
Indugamilli Datta naga surya sainadh mah
Apr 17, 2023
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Toll plaza waiting time

Address: Eathakota toll plaza

I am from TANUKU, west Godavari district - a.p
I have travelled TANUKU to Vizag and Vizag to TANUKU. In return at eathakota toll plaza I have faced waiting more than 3 min … I have not stopped at scanner due to nhai rule.. if the waiting time exceeds 10 sec we have not to pay the toll . They have entered my car number and debited the money from my fast tag after 15 min...
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A
Armstra Junoly
from Delhi, Delhi
Apr 16, 2023
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I'm complaining about toll staff

Address: Mahabalipuram plaza

While crossing mahabalipuram plaza. Toll person said my fastag is not responding. And collected cash rupees 50 and he didn't even gave us ticket and made us move. But with in 13 minutes I got message stating that they deducted 47rupee from fastag. What shall I do now ?...
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G
Gaurav104
from Delhi, Delhi
Apr 16, 2023
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Pathetic surface condition of NH48

Address: 45, shakarpur, delhi

I urge NHAI officials to inspect the surface condition of NH48. It is in very pathetic conditions with almost all lanes from both sides between shahpura to Manesar with lots of sudden potholes as it leads to lots of accidents.

My sincere request to NHAI officials to look into the conditions of NHAI....
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A
Ajaygulia143
from jhajjar, Haryana
Apr 16, 2023
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My fastag deduction without travel and over charges

Hello,
These complains regarding my fast tag deductions without travel and over charges on[protected],[protected],[protected],[protected],[protected],[protected],[prote...⇄ .From last 1 week i have complain many times on 1033 helpline and HDFC helpline ([protected]) . But problem still not solved and over charges continue till now. please Take my complain on high priority and solve it.
more Details is givens below with yellow...
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D
DrAbhilash
Apr 16, 2023
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Foul language by staff and non automated opening of the gates

Jajarkal toll, karnataka Bangalore to ballari highway. The staff are very careless and when questioned about why gates dont open automatically they use foul language. First thing is toll gates donot open automatically in this toll. And people operating it keep playing with their mobiles instead of manually opening gates...
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D
Dr. Rashid Parvez
Apr 16, 2023
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Fall of barricading rod on my car.

Address: Dr. Rashid Parvez S/8 110 C1 MA Road Khajuri Varanasi 221002

Fall of barricading rod on my carUP 65 ED 2030)due to negligence of toll employee at Mirzapur/Kayampur 520039 Ghazipur UP. All employees were arguing that it is not our fault, you can do what you want?...
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Pinkyasks
from Bengaluru, Karnataka
Apr 16, 2023
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Toll gate staff malfunction

Address: Electronic City phase-2

In Electronic City phase-2 Bangalore toll gate, the staff have logged in two gate ways of two-wheelers but they blocked one way by keeping a chair in the way and working in only one gate way. They do this very often. Because of this motor bikes are piled up n not being cleared soon. We have to wait a lot of time in sun to get pass through the toll. Please look into this and resolve since we pay to get a faster mobility but got struck in toll....
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H
Hukam_singh
from Agra, Uttar Pradesh
Apr 15, 2023
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Over charging of toll tax

I travelled on the kmp ( Western peripheral highway) on 15 April 2023.
They deducted 265 rupees from my fastag. Please deduct the proper toll tax and refund the over deducted amount. Transaction I'd 312046E[protected]...
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H
Harshkharsh
from Ahmedabad, Gujarat
Apr 15, 2023
Apr 24, 2023
This thread was updated on Apr 24, 2023
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Toll price & VIP culture at toll

1. Toll price
- I don't know what is the actual toll price should be deducted.
I travelled on
L&T vadodara - Deducted 105
Vasad - 150
Kheda - 105

When I checked online it is showing less price for 4 wheeler but it got deducted more than what it is showing online.
I would like to know toll details.

2. Misbehave & VIP culture
- while passing kheda till gate, I...
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G
Gotambhardwaj
from Shahpura, Rajasthan
Apr 15, 2023
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Cut from shahpura city

Address: Shahpura

Sir we live in shahpura near jaipur tiraha due to contraction jaipur tiraha is blocked we are cut from shahpura in case of emergency we have to go 5 kilometres for next cut please find the another way because this construction take long time...
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R
Rajendra Kapase
from Nashik, Maharashtra
Apr 14, 2023
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Fraud in toll tax between pimpalgaon and chandwad toll plaza, District Nashik.

Address: NHAI (Pimplagaon and chandwad) , District- Nasik, Maharashtra.

Respected sir/Madam.
Disobey the rule of government of Indian by NAHI (Pimplagaon and Chandwad toll plaza District- Nasik, Maharashtra), both toll plaza between distance only 30 to 40 km .
They both are charged toll tax.
Government rules for toll charge is km 60.
What is reason of this fraud?...
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V
vicky0088
from Rajpura, Punjab
Apr 14, 2023
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One person encroachments land on National Highways at Jammu-Delhi Road in front of Vallabh Steel Shambu Punjab

Respected Sir/mam
I would like to inform you that one person encroachments land on National Highways at Jammu-Delhi Road in front of Vallabh Steel Shambu Punjab (nearby Police station Shambu), a tea Stall. which seriously affects free flow of traffic and causes road accidents. Encroachment of NH land whether of permanent nature or of a temporary nature is a matter of grave concern for traffic management and operations and future up-gradation...
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K
kogilaraman
from madurai, Tamil Nadu
Apr 14, 2023
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Wrong collection of toll fee

Address: Vellore

We used toll plaza on 1st April and next day returned same toll before 24 hrs, but fee collected full charges
Vehicle details TN23 DB 7270...
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P
Pawanortho
from Begusarai, Bihar
Apr 13, 2023
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Regarding illegal toll collection

Address: Ward no 2, Begusarai Bihar

4 lane road of NH31 connecting Begusarai to Khagariya is still underconstructed, however they started collecting tall tax for the same.
It is illigal to charge toll tax for an under constructed road....
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P
Prashant Panat
Apr 13, 2023
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About the national Highway no.6 in khamgaon city area

Address: Panat galli near Shivaji ves madanmohan mandi

Hi my name is prashant panat from khamagon Buldhana maharastra 444303.
Sir in khamagon city national hight no.6 in city montencarlo co..brakes the road in middle of road they don't repaire lots of accident occur ...
Can this solve it's on urt basis the company use road daily but not repaire big paches middle of the raod...
It's gentle request to solve this ...
Ek jagrukh nagrik...
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S
sshails
from Jaipur, Rajasthan
Apr 12, 2023
Apr 19, 2023
This thread was updated on Apr 19, 2023
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More toll tax was deducted

Address: Sivaya Toll Plaza near Muzaffarnagar

I was travelling from Delhi to Haridwar, so at Sivaya Toll Plaza near Muzaffarnagar I travelled to and fro within 24 hrs but the toll tax deducted was full amount while returning, instead it should be deducted as two way pass automatically.

kindly, check with the toll plaza and refund me tha extra amount charged to me and take action against the toll plaza...
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