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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jan 30, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Over deduction of Toll amount
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National Highways Authority of India [NHAI] reviews & complaints page 19

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A
amiy09
from Faridabad, Haryana
Apr 5, 2023
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Gadpuri toll charges illegal deduction

Address: Faridabad

I have monthly pass for car no HR29AZ0306, Even after recharge of monthly pass, I get deduction from vastav account. Please refund my money illegally deducted on 5th April 2023 and 3rd April 2023....
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Y
yesweare
Apr 5, 2023
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Flyover at Anakapalle flyover no clear indications and very confusing

I am a native of Vizag and even I was confused recently when heading from Yelamanchilli to Kurmanapalem via NH16. At Anakapalle flyover there are no clear directional indications. I went to Sabbaravam route if missed the wrong flyover direction at Anakapalle there is no u-turn till the Toll gate.

Heard many such complaints from many of my friends and relations. Request you to please look into this and get this addressed as...
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M
manish gautam meerut
from Agra, Uttar Pradesh
Apr 5, 2023
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Extra toll amount deduction malpractice at meerut delhi expressway

Dear team
there is a malpractice going on meerut delhi expressway for deduction of toll amount. I travelled from meerut to greater noida on 2/4/23. I entered from kashi toll plaza at took exitfrom dundahera plaza and return within 4 hrs from dundhare to meerut. The toll debited from my fasttag was 85 + 85 whereasit should be 85+ 40.
I am writing this because it has had happens may times. Please look into this matter and help...
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T
TollPlazaNHAI
from Chandigarh, Chandigarh
Apr 5, 2023
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Toll Plaza, Panipat

I am an Army officer, frequently travel from Chandigarh to Delhi & back.
Over the last 2 years, conduct of staff at the toll plaza, Panipat is rude & improper.
Specifically regarding proof of identity.
No problems at any other Toll on the route, but everyt time at Panipat.
Request educate them to be polite.
The management is requested to intervene...
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U
Ud@123
Apr 4, 2023
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Double charged cash fastag not scanning

Address: 53 new officers colony

Sir I am travelling from two days from Punjab to vrindavan, my car number is
Pb13ad0078
U can check my travel history
At jakhauli toll plaza ' they charged me double via cash, even manager didn't responded to my requests, if I have fastag on my car, why they are charging me double ??? Is this the way they are looting people ?? Proof of my visit and written proof of payment double charged, I am attaching with pls check...
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N
naveen183
from Pilani, Rajasthan
Apr 4, 2023
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Not allowing toll exemption and delaying serving army officer

Address: Thirpali toll plaza near pilani on NH 708 extension

I was coming from Rajgarh to pilani on NH 709 and showed ID Card to the toll staff as per procedure but he and his superior staff denied the officer to pass through and register a complaint against the officer that he is not vacating the lane. After delaying for some time he allowed the officer which costed to the officer time and money of the govt....
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B
bhurajipatel@gmail.com
from Dhanera, Gujarat
Apr 4, 2023
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Toll plaza relented

Address: At-virol , ta-dhanera district -banaskantha, North Gujarat,385310

Dear sir,
Panthawada toll booth related(NHAI)
Local village 10km Free toll
But 6km lokal village toll charges
And toll opereter We did not get a proper reply and we contacted the toll manager who told us that toll tax is collected as per our wish

Our faithful...
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B
bhurajipatel@gmail.com
from Dhanera, Gujarat
Apr 4, 2023
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Toll booth releted

Address: Village -virol,ta-dhanera, district -banaskantha,

Dear sir,
Panthawada toll booth related(NHAI)
Local village 10km Free toll
But 6km lokal village toll charges
And toll opereter એ અમોને યોગ્ય જવાબ ન મળ્યો અને અમોએ toll મેનેજર નો સંપર્ક કરતાં તેઓએ જણાવ્યું કે તે અમારી મરજી મુજબ ટોલ ટેક્ષ વસુલ...
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D
drarpan83
Apr 4, 2023
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Incorrect FASTAG deduction

My FASTAG ( having account with airtel bank) has been deducted by INR 70 on 1st april 2023 on Varwade toll plaza on solapur dhule national highway, where i never been as it is around 835 kms from my place and i was at my place only on the same day. The details are in the snapshot attached herewith. Kindly make an arrangement for refund, and please make sure it is not a kind of scam using phone number details....
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H
Har prakash
from New Delhi, Delhi
Apr 3, 2023
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Access Toll Deduction

Hello Sir, '
I have been charged incorrect amount on Airtel fast tag, kindly find the details below:

Entry Point: Jakhauli Toll Plaza
Exit Point: Malvika Toll Plaza
Vehicle Number: Dl 3C BZ 7049
Incorrect Amount Charged: INR 230
Correct Amount: INR 35
Date of journey and time - 20 Jan 2023. At 09:38 am

Could you please have a look into this as I have on this toll plaza...
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R
Rameshwar S Slathia
Apr 3, 2023
Resolved
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Resolved

Refund of Rs 165 require for repeated payments deducted at Bann Toll Plaza on Jammu Udhampur National Highway

Dear Sir,

This is to inform you that Payment of Rs.165/- had been deducted twice at BANN TOLL PLAZA on Jammu-Udhampur National Highway on 1st April 2023 firstly while going from Jammu to Udhampur at 11:57:45 AM and secondly at on 1st April 2023 at 05:17:03 PM while returning from Udhampur to Jammu in our Car bearing Regn No JK02BK-0866

You are requested to kindly refund back an amount of Rs.165/- deducted second...
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C
ConsCmplntAC
Apr 2, 2023
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Fastag deducted withour car leaving house twice in 24 hours

Message 1 recieved at 9.46 pm 01 Apr 23
Rs.100 paid at Mahuvan Toll Plaza for HR26CK3798 on[protected]:15:43 with ICICI Bank FASTag. Bal Rs.405. Call [protected] for dispute

Message 2 recieved at 3.16 pm 02 Apr 23
Rs.100 paid at MahuvanTollPlaza for HR26CK3798 on[protected]:45:43 with ICICI Bank FASTag. Bal Rs.305. Call [protected] for dispute

I never visited Mahuvan Toll Plaza in my life....
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M
mohammed raffi sukarno
Apr 2, 2023
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Poor road shoulders of NH 36 in Madagupatti village

Address: NO:399A,RAJIV GANDHI NAGAR,PERUNGUDI,MADAGUPATTI,SIVAGANGAI DIST

Worst maintenance of road shoulders of NH 36 in Madagupatti village.Complained many times no response. collecting toll but not maintaining roads....
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K
Kuldeepigfl
Apr 2, 2023
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Unsafe open service lane side channel

Address: Lodhigunj chauraha, GT road overbridge, district-Fatehpur, Uttar pradesh

Sir,
I want to inform you that in Uttar Pradesh, district Fatehpur at lodhigunj charaha GT road overbridge underpass, north side service lane side channel is in open condition, due to open channel till now 05 Persons falling and get injured. I have complaint local authorities but still unattended the same.
Due to open channel near by living community Persons also facing bad smell and facing unsafe situations during passing...
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M
Mahindra875
Apr 1, 2023
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Regarding Wrong Construction of ROB

राजगढ़ ज़िला चूरू राजस्थान में राजगढ़ पिलानी रोड पर बनाये जा रहे रेलवे ओवर ब्रिज और इसको जोड़ने वाली पिलानी मोड़ से सांखू सर्किल तक बनाई जा रही रोड में प्रस्तावित जी शेड्यूल की...
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D
Dipenpatel2110
from Rajkot, Gujarat
Apr 1, 2023
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No swipe machine,miss behaviour

Address: Bharudi tall plazza between rajkit gondal

Hello sir
Here at toll plaza
They have not card swipe machine
They ask for hard case only
They have no any information about card less payment
In cash receipt not mention any details about tall pazza name and location
Not mention about NHAI details
Staff members have no manners
They use so bad language
In km section there are
Manager hiren makwana...
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S
sagarkore21.sk@gmail.com
from Powai, Maharashtra
Apr 1, 2023
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Wrongly charged in talmod toll plaza

Hi team,
Today morning i waited in toll plaza more than 5 min because of inconvenience of toll operator so I asked for free way out but still they charge me.
Kindly look into this matter...
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R
Ravi Teja Sai
Mar 31, 2023
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Issue with toll gate fast tag scanner. Amount deducted from fastag and I even paid at the toll gate through cash. Refund amount.

Address: Gollaprolu Toll Plaza, Pithapuram

I'm staying in other place and my parents alone are travelling towards Visakhapatnam today (31 Mar 2023) and at "Gollaprolu Toll Plaza" toll collector told after scanning our fas tag that balance is low and charged toll gate price Rs.45/- and low balance penality Rs.45/- on total Rs.90/-.

I knew that there was a balance amount more than Rs.700/- in the fas tag wallet and my father is not aware of this. To my bad I couldn't...
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I
Indranicsir
Mar 30, 2023
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Panihar toll plaza delay

Panihaar toll plaza while travelling from gwalior to Bhopal had a delayed action and we had to wait for more than 20 min....
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A
Aswintkm
from Trivandrum, Kerala
Mar 29, 2023
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Complaint against realising excess amount as penalty when sufficient funds were available

Address: Kovalam bypass toll plaza

Sir,
I have a Fast Tag issued by AXIS BANK and my Wallet ID is [protected]. My Vehicle No. is KL01CM2662. On 26.03.2023 the available balance in my account was Rs 325/-. When I passed through THIRUVALLAM FEE PLAZA, in the STATE OF KERALA at 11.35 AM ON 26.03.2023, they informed me that sufficient funds are NOT AVAILABLE and hence I had to pay Rs 150/- as Penalty. Accordingly I paid Rs 150/- towards Penalty. The receipt for the...
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