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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 30, 2025

Complaints 8440

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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NH 25, Jodhpur Pachpadra, Encroachment

Inordinate delay in Exempted fastag application no: RO-CHE-23200266377 regd.

Inappropriate toll collection

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challan of bike on badarpur toll road

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Over deduction of Toll amount

Wrong deduction on BHAGWANPUR TOLL PLAZA

Triple charges on toll plaza

National Highways Authority of India [NHAI] reviews & complaints page 20

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Address: Hyderabad, Telangana

I am daily traveller from Hyderabd to Bidar. The service level in Kamkole toll plaza is really a big concern. Looks like, the fastag sensors provided are of poor quality and many times it doesn’t sense. If it doesn’t sense, the staff are are not helping the travellers by sensing with hand machine. This problem persists from the day one of this toll.

Please look into.

Regards
Vasanth...

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I was travelling to Amritsar on March 26, 2023. At Waryam Nangal toll plaza between Amritsar and Batala, the traffic queue was too long about 200 meters. When I reached at toll booth around 12pm. I told them that I will not pay toll because as per NHAI rules if the queue at toll booth is more than 100 meters, vehicle can pass without paying toll. The toll operator argued with me, I showed him the press release by the NHAI. But, all the toll...

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I have travel on Thursday(23/03/2023) from Sohna Road to Greater Noida Exit via Easteren Peripheral via Ghamroj, Mumbai Expressway partial till Easterner peripheral and exit at Sirsa Greater Noida Vehicle No. HR51AK9747.

Payment was deducted Twice :
following are payment deducted :
1. Ghamroj - 115
2. Palwal - 245
3. Khalilpur-90
4. Fatehpur Rampur-105
5.Palwal - 245

Please...

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Dear Sir,
Through this mail I would like to drive your attention towards need of divided between NH8, near Motorway Food, Bharuch . As you could find out, there is a Zebra-crossing at vadadla and later it comes after 3KM near gurudwara, Luwara.
But due to increase in development of residential area, hotels, schools, restaurants, and many more there is a need of having a zebra-crossing for easy commuting and safe reach between...

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I with my family members was crossing indore dewas toll on 24 march 2023 at 5:20 pm despite showing local pass he argued with us, use abusive language, threatened to beat us.
Please take appropriate action against toll manager and staff to prevent me taking this issue to police station and further higher authority....

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I am from Faridabad, Haryana. Whenever I need to travel to Delhi, I go through Faridaba-Delhi highway where we are supposed to cross Badarpur Toll plaza. I have fastag installed on my car with sufficient balance. But, everytime any person on toll duty says that you don't have balance. We everytime have to show them Paytam fastag balance to cross through and have to wait for more than 30-40 seconds. If this happens everytime then what is the...

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Address: Naguluppalapadu village, Prakasam district 523183

I'm resident of Naguluppalapadu village, Prakasam district Andhra Pradesh state 523183.
For the past one week, lights arranged on highway not working. This highway going on middle of village. After sunset nothing visible on the road for foot walker's. Too many street dogs roaming around there, we are not having any contact number of contractors. Don't know what is the issue, around 20 plus lights there. Anyone of they not working/lighting....

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Address: Rajnandgaon Chhattisgarh

* 30+ speed breaker
*so many patches
* misbehaving staff
* costly 110 rs for less than 30 kms
* already one toll is near 20 kms
* dust and sand in road ..

People are suffering with this toll ..please do something .....

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Address: 132CHARU ENCLAVE BAZAAR KLAN BILASPUR RAMPUR

Respected Sir,

I am writing to you today as a concerned citizen of India and a social activist with a demand for the construction of service lanes on both sides of the flyover bridge at Matkhera Road, Bilaspur Rampur-Kathgodam National Highway. I strongly believe that this construction is necessary to ensure the safety of commuters and ease the traffic congestion in the area.
The lack of service lanes on both sides...

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Address: National Highway Authority of India

Respected Sir/ Ma’am,

1. I, Corporal Praveen Kumar, am posted to Air Force Station, Agra. I am writing to you on the tragic accident that took the life of Corporal Sachin Kumar aged 31 yrs, a station comrade who might have been saved by a road light.

2. On 19 March 2023, Corporal Sachin Kumar was riding a motorcycle on the Fatehpur Sikri Highway close to Pathauli Chowki at around 2129h. Due to the poor road...

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Address: Shardama Hotel, 448Q+PQP, Nedaravalli, Karnataka 577401.

Hi,
I am the resident of the Nedaravalli village of Sagara taluk, Shimoga, Karnataka.
Shardama Hotel which is on NH 206 is not having the public toilet for it's customers, So, the customers are urinating and doing toilet roadside and also near the houses of the village. The whole atmosphere of village is becoming dirty.
And it doesn't have the parking facility. So, all the trucks are parking NH roadside which is causing...

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I crossed 2 time Ban toll plaza in one day and the dedicated same amount on both side my vehicle number JK02DB4529.
Toll deduction message photo attached.
Please refund my extra dedicated Toll.

My phone number is [protected]...

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Toll deduction of kota number RJ20 car is exempted on hanging bridge toll at kota but it do it regularly. Please refund all deducted amount for my car RJ20 CD 2146 and store this number for future exemptions...

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Address: Fast tag Vashi toll plaza

Vashi toll plaza fast tag worker directly start fighting without any reason fast tag already deducted but they are very rude my morning get disturb sir please do something about hiring...

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To
the nhai
sub:-complaint regarding encroachment in the land of nhai.
Sir,
you are kindly requested to take immidiate action against encroacher virender kumar s/o mast ram, vill.Nawi, po.Shalaghat, teh.Arki, distt.Solan hp. Who is goining on to construct the road and damage the parafits of nhai near ex mla house at vill. Nawi between nawi and ex. Mla house.
Thanking you
hr. Bhatia
[protected]...

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Yesterday, I have made single journey through Khandi obri toll plaza.
As per website the actual toll is 95.00 for single journey.
But toll recovered from my Wallet is 165.00. Please refer screen shot.
what I am required to required to do get the refund for excess amount....

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I have used Kathpur toll for single journey on 12th morning.
The toll deduction from my wallet no [protected] is Rs 70.00 which is excess than prescribed.
My vehicle no GJ16AP9522.
I SEEK YOUR ASSISTANCE IN GETTING REFUND...

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Sir,
This to inform you about the mismanagement at the Sheetal toll plaza at the exit RJ01 of NE4. We were coming from Jaipur to Alwar on 12th March 2023 and paid toll at various toll plaza in Jaipur and even at the entry of NE4 at Dausa. We took the expressway thinking that it will save our time but to the despair as soon as we reached the exit RJ01 at Sheetal around 8:25 pm there was an error and our fast tag was not reading at...

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Sir,
This to inform you about the mismanagement at the Sheetal toll plaza at the exit RJ01 of NE4. We were coming from Jaipur to Alwar on 12th March 2023 and paid toll at various toll plaza in Jaipur and even at the entry of NE4 at Dausa. We took the expressway thinking that it will save our time but to the despair as soon as we reached the exit RJ01 at Sheetal around 8:25 pm there was an error and our fast tag was not reading at...

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Address: No 236, mettu street aratavadi post and village chengam Tiruvannamalai 606709

I need to remove the tree which is in my property near by road...

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