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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

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Updated: Jan 14, 2025

Complaints 8439

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints page 417

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Address: Mumbai City, Maharashtra

It was agreed that on Saturdays & Sundays the toll won't be charged at Kamothe toll plaza, Navi Mumbai. Still the incharge are collecting toll, if we agrue they do not collect & laugh. Could you please look into this & put a hoarding/banner informing that the toll won't be charged on Saturdays & Sundays....

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ON 04 OCTOBER 2014 I WAS TRAVELLING FROM DELHI TO GOHANA VIA ROHTAK. THE TOLL PLAZA ON ROHTAK - PANIPAT ROAD NEAR ROHTAK DIDN'T ALLOWE ME AND HARRASSED ME I SHOW THEM A COPY OF LETTER ISSUED BY NHAI AND I AM EXEMPTED. BUT THEY DIDN'T LISTEN. I SPENT ALMOST ONE HOUR BUT YOUR STAFF DIDN'T BUZZ. SHIFT INCHARGE MR SUBHASH ALSO MISBEHAVED. I HAD TO PAY UP ONLY THEN I WAS ALLOWED. I WAS TRAVELLING ON 9 FEBRUARY 2015 I HAD TO GO THROUGH THE SAME. ...

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Address: Kutch, Gujarat

Respected Sir Here with I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. As per my knowledge a vehicle carrying disable person with disability of more than 40% are exempted from toll tax at all toll plaza under NHAI country wide. Here I want to share with you the harassment faced by me while travelling on NH-! JATL PlAZA-...

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Address: Kannur, Kerala

To, The Executive Engineer, National Highway Sub Division Kannur Subject: Illegal construction I am resident of Thana.This is to bring to your kind attention to the ongoing construction on a plot near to Speciality Hospital (Building # KA 4, 5, 6) and in between Juno Automobiles (Building # KA 7) and Hotel Ruchi (Building # KA 10) with Survey No 4/13 RSNo 610 .Construction of commercial building are in full swing on the plot.I...

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Address: Bharuch, Gujarat

Dear Sirs, This very serous complaint, with regards to NH8 Bharuch section. Since 10 year and above, the national highway bridge on Narmada River is in very very bad condition and you Yourself check what is going on? Always traffic jam and take 3 to 4 hours to clear that bridge. Why???? It seems that there is no responsible authority who can take care of and all private cars ans taxis are using Golden bridge. Why???...

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Address: Alwar, Rajasthan

We are forced to pay Toll Tax even we stay in 5 Km of range of Toll Plaza, Location Bhiwadi, and the people say that you stay in Society so you have to pay Toll tax whereas in same range people who stay in local their own residence they do not have to pay so why we?? Whom should I ask this I do not know, Manny people like me are suffering on this can anybody help me out....

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Address: Panchkula, Haryana

Dear sir, 1. I am a serving army officer, as per indian tolls act, army pers are exempted from paying user fee on production of valid identity card. 2. Some toll plazas are entertaining the same but some are not. one of them not accepting the exemption is toll plaza at kurali. i had shown them the identity card also. however they insisted that they have got instructions that army pers will have to pay if they are travelling in their...

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Address: Krishnagiri, Tamil Nadu

ON 11 JAN 15 WHILE I WAS DRIVING ON NH-7 TOWARDS BANGALORE, INSPITE OF SHOWING MY DEFENCE I CARD, A PERSON CALLED YUVRAJ INSISTED THAT I WOULD NEED TO PAY THE TOLL CHARGES AS I WAS NOT IN UNIFORM.I URGED HIM AND ALSO SHOWED HIM A COPY OF THE LETTER FROM GOVT OF INDIA STATING THAT DEFENCE PEOPLE NEED NOT BE IN UNIFORM TO AVAIL THE EXEMTION, HE STILL DID NOT AGRY AND ACTUALLY HARASSAED ME BY NOT ALLOWING ME TO PASS BY AND WASTED MY PRECIOUS...

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Address: Ghaziabad, Uttar Pradesh

Misbehaviour of toll person dasna with female travellers. Tried to pull my husband out of car and forcefully put baracading infront of car. NHAI needs to take actions against them as they moreover behave like Gundas...and threatend people too....

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Address: Pathankot, Punjab

Respected Madam/Sir, If NHAI does not have funds; please ask me directly but stop harassing people on the highways. First thing, Ludhiana-Pathankot Highway is not in good condition and the toll charges are so much that you would prefer to walk rather than pay your charges. Here is what happened on 30th of December 2014. I came out on Ludhiana Highway and then you have this toll summary: Soma Isolux NH-one Tollway Pvt. Ltd, Ladowal,...

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NH 47 Paliyekkara tollbooth Thrissur, KERALA refuse to give exemption of toll fee for ex service man.
They are saying that their is such an act for ex-service man thereby the company forces the ex-service man to pay the tool fee.
Please take necessary action against this problem....

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Address: Chennai, Tamil Nadu

Respected sir, As we are living in the borders of NH5. we are frequent commuters to nellore via NH5. we undergo three toll gates 1.sullurpeta 2.Gudur 3.venkatagiri all these 3 tolls doesnt allow us to get a 2 way toll ticket. it would be greatful to you, if the tolls are given for two way service at once....

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Address: Madurai, Tamil Nadu

iam trvelling in a call taxi from madurai city in tamil nadu to thirumangalam (20 kms from madurai), we are using the state highway only, before 1km of thirumangalam comes the nhai user tool booth(location--at km18652 on nh7 near village kappalurin madurai district). in the tool booth they are collecting toll amountfor vehicles going to kanyakumari, . there is a court verdict that they should not collect toll amount for vehicles using the...

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Address: Vellore, Tamil Nadu

WHY DO YOU PEOPLE COLLECT TOLL ? IS IT FOR THE USERS TO FURTHER PAY FOR THERE REPAIRS OF SUSPENSIONS AND TYERS OF THE VEHICLE OR WANT YOUR CONTRACTORS EARN MONEY WITHOUT EVEN SPENDING A PENNY ON REPAIRING THE ROADS ? NHAI IS A PRIVATE ORGANISATION OR IS A GOVERNMENT ORGANISATION ? THERE ARE MANY COMPLAINTS ON THIS POST BUT NOT ASINGLE ACTION TAKEN SO FAR.THE ROAD ON NH-4 BETWEEN WALAJAPET AND POONAMALLE HAS ONLY POTHOLES AND THEY COLLECT...

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Address: Chennai, Tamil Nadu

The stretch of road in Chennai Bangalore highway that is from Poonthamali to walajabad road is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the road is unusable for the vehicle.we are paying heavy amount as a toll fee to get damaging our own vehicle. There is no road safety for the road users. Note : we already made an complaint about this on 07-dec-2013,...

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Address: Bangalore, Karnataka

Dear Team, We were travelling from Bangalore to Hosur in car. In the toll near Electronic city going to Hosur road, the person in the toll gate peeped inside the car and saw that we were a family travelling(and not some authorities). He told us to pay to a person standing outside the toll. We paid the money and asked for the receipt but he said "Go Go". Since there were many vehicles standing behind us, we could not ask him anything more....

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Address: Agra, Uttar Pradesh

Sir, Yesterday at 7:15 pm I was going with my family from Agra to Mathura using NH-2 road in my Eco Sport UP80 CN 2353. On MAHUVAN Toll Plaza(km 110.250 to 200.00 km on NH-2) I took my car in a lane DM14 which was already having 3 cars waiting for the toll ticket. It took 20 minutes for my turn to come to take a toll ticket. When I told the person giving ticket for waiting me for such a long time he said, very rudely "It generally happens...

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Address: Chittorgarh, Rajasthan

Sir, RAJASTHAN MAIN MANGALWAR (NARAYAN PURA ) TOLL PALAZA PAR TOLL FEE 80% BADA DI HAIN PEHLE 31-10-14 TAK 310 RS THA ... TODAY 01- 11-14 KO 520 RS HO GAYA HAIN YE KAHA KA NIYAM HIAN ALL RAJASTHAN MAIN TOLL FEE BADHANE KA KYA KARAN HAIN...

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Address: Chennai, Tamil Nadu

Dear NHAI Team, We humbly request you to kindly explore the road between(Up and down trip) of Walajapet to Poonamalee on NH 46. Its is like a nightmare to travel in this bad road. Please take necessary steps to solve this issue of bad maintenance of road, Just after 15 to 20 kms from the Walajapet toll gate, when travelling from Walajapet to Poonamelee it is the most worst road maintenance. We are paying money at the toll road all months...

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Address: Kanchipuram, Tamil Nadu

The stretch of road in Chennai Bangalore express highway that is from kaveripakkam to sriprembuder is in very bad condition the road is having a lot of potholes and uneven road filling by the authorities for some temporary use of the raod is unusable for the vehicle traffic in that busy stretch though they collect huge fare a travel fee for the use of these bad maintained road . Hence i request the concerned authorities to take the necessary...

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