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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jan 14, 2025

Complaints 8439

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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI] reviews & complaints page 415

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Address: Rohtak, Haryana

Sir, Myself is serving in Central Industrial Security Force which comes under Ministry of Home Affairs. Hence it is in the exemption category of NHAI. But on 05.07.2015 at RPTPL Makraoli Toll plaza I was forced to pay toll charges of Rs. 170 for ta and fro ( receipt no. [protected]). It is very strange, if NHAI wants tolls charges from Paramilitary personnel it should amend its exemption list or its staff must act as per rule please....

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श्री मान आप के टोल नाका nh-11 akhepura toll plaza receipt no. 343175 on 04.07.15 8am मै जयपुर से झुञ्झुनू आ रहा था तो( श्री सतीश जी )टोल कर्मचारी को मेरा भारतिए सेना का परिचय पत्र एवं आप दारा जारी पत्र दिखाने के...

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Sir,
On nh 17 byepass ( ramanattukara- vengali, calicut, kerala) one of the builder named hi lite city illegally made concrete border on road. This was happened on may 2015. Now the road become narrow.So loat of traffic jam happens. The exact place is palazhi - pala byepass junction.Calicut, kerala. Please do the needful to remove concrete border....

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Address: Bulandshahr, Uttar Pradesh

Dear Sir This is to inform you that as per the transport minister Mr, Nitin Gadkari toll tax will pay on any national highway after completion of the total work of highway but at nh 91 the pnc planned to start collecting the toll tax by mid night of 24-june-2015 but a lot of work is still pending on this highway after that they want to collect the toll tax on this highway. Kindly look in to the matter and do the needful. Regards Ankur...

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Address: Pune, Maharashtra

I was travelling from Pune to Karad on 21st June 2015 and was horrified to see the pathetic conditions of the roads on either way. M/s. PS Toll Road Pvt. Ltd. charges respectively Rs. 120 & Rs. 85 for Khed Shivapur and Anewadi toll plaza. But they have not at all maintained the roads. There are so many potholes that sometimes our internal roads seems to be better. It is dangerous and my cause fatal accidents. One of my friends already met...

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Travelling on Mumbai-Goa Highway(NH 17) I found 2 toll plaza collecting toll tax illegally. One near penn and other near manngaon. This came to my notice on 15/6/15 and 19/6/15. I know for a fact that collection of toll tax has been officially closed at these booths. It is really embarrassing as ignorant tourists are looted. Signs should be put up....

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Address: Hamirpur, Uttar Pradesh

Dear Sir/Mam - I Have a problem when I am Going to Kanpur, PNC Kanpur Highway Ltd Aliyapur Toll Plaza NH-86Km43+500 UP78 CY-8830 in My car no. but this toll plaza my car no. up78 cy 8820 in toll raseed given me this no. when i go to manager Mr. Pravendra Singh & i ask him to give me toll free no of HQ, But he is says that i have no toll free number of NHAI . When I asked him to give me Complain Register for Complain . But He is not provided...

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Address: Bangalore, Karnataka

This is regarding the below toll booth- City: Bangalore Location: Bangalore to Tumkur highway (toll booth present immediately after Nagasandra metro station). The toll booth was named "Navayuga". Description of incident: I was on my way from Yeshvantpur to Jindal hospital. An elevated highway started near Peenya and a board was present with clear message "Use the flyover and pay toll OR use the service road and do not pay any toll". I...

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Address: Kota, Rajasthan

Dear Sir/Mam, This is for your information regarding of worst road service from kota to baran NHAI approx 65 Km NHAI and toll plaza is running since last 2 yrs but Road service is not good as per your guidline . Lots of crack & damage is middle of road There is no any signal also, earlier so many varbal communication has done but no improvement still . Yesterday i have used this road by own car Rj 20 cc 1194 due to big damage (...

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Address: Kanchipuram, Tamil Nadu

Sir / Maam, I am residing at Kalpakkam Township. ECR toll booth at Vengambakkam collects toll even if any vehicle crosses the ECR road without using it. How can this be legal... When people come from Chengalpattu to Sadras village, they do not use ECR road however, toll booth personnel illegally charge fees. Kindly do take strict action against toll booth employees. thanks, Narayanan...

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Address: Kathua, Jammu and Kashmir

Dear sir My Greetings Please find this letter as an complaint for pathetic conditions of NH 1A. Road condition of jammu kathua highway is very bad with big potholes which have lead to issues regarding accidents. At Several places roads have sunken potholes are so big that it may lead to severe accidents.accidents Several accidents already have been reported from kathua I request you to please take Necessary steps to look into this...

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Address: Ernakulam, Kerala

Hi am from Kerala In NH from Angamaly to mannuthi the signal at cherangara junction is improperly timed. About 66 seconds are allotted for cross road over NH and only 33 second's for vehicles at highway to pass ..it had been more than 5 months like this ... And cause lot of blocks. During those 66 seconds there aren't much vehicles to pass .. I suggest that time had to be reduced to 30 seconds. Yours faithfully .. Mevin Jacob...

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Address: Visakhapatnam, Andhra Pradesh

MR.SURISETTY CHINNA SANNI BABU, OWNER OF 4 VEHICLES OF GVMC TRAFFIC CONTROL, CRANES VEHICLES USING THE NATIONAL HIGHWAY 5, ISAKATHOTA, VISAKHAPATNAM FOR THE PARKING ALMOST 24 HRS ON THE HIGHWAY CREATING TRAFFIC HINDRANCE TO THE PEOPLE IN AND AROUND THE ISAKATHOTA VILLAGE. HE IS USING THE SUBWAY OF ISAKATHOTA AND AS WELL AS NATIONAL HIGHWAY FOR CONTINUES PARKING ON THE ROAD WHICH WAS ILLEGAL AND CAUSING SEVERE HINDRANCE TO TRAFFIC AS...

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Address: Firozabad, Uttar Pradesh

Dear Sir, The complaint is about of suspicious activity at Tundla toll plaza at km. 225. Today, 28/05/15, in morning at 11:30 am, when i crossed this toll, i asked for return journey ticket, the TC asked me to pay Rs.105/-, i had paid the same. He gave me a computerised slip of Rs.105/-, but to my surprise, the timing shown on the slip was 9:34am, when i asked him for this & asked to issue fresh one, then there was another surprise for...

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Address: Chennai, Tamil Nadu

Dear Sir, User fee collected at Toll Plaza for the good roads, and to complete our journey in shorter period without any hassle. However the total purpose of collecting user fee is a total waste as every time, to cross a toll plaza it takes minimum 10 minutes to 30 to 40 minutes (during peak season). Ultimately the toll plaza in Tamilnadu NH45, Porur, Paranur (Chengalpattu), Athur (Tindivanam) are very slow and behaviour of the staff...

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Address: Dausa, Rajasthan

Dear sir, I want to draw your mind on my complaint about this serious matter of NH11A. we all know very well that roads are very important to link the different places and reduces time so that fast transportation can achieve. Our government always gives fund on these road projects and for national highway central government gives fund in big amount. but this amount is not properly used due to corruption and other factors. ...

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Address: Chennai, Tamil Nadu

Sir, It has been learned from newspapers that toll charges is not applicable for local vehicles (Car's - White Board) within 20 km radius. I reside less than 3 km from toll. But in spite of that people at Surapet toll plaza is charging, & stating that they did not get any communication from government on the same. Its ridiculous that everybody except them know about this law. Kindly help to resolve this issue as we are spending more...

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Address: New Delhi, Delhi

Dear sir/madam, I want to let you know about the traffic problem and proposed solution on NH8 towards dhaula kuan to gurgaon and vice versa. 1. Traffic issue from Dhaula Kuan to Gurgaon in morning a) When we cross Dhaula Kuan and moves on NH8, there is huge traffice jam where the first flyover ends. It is due to the same single lane for exit and entry. Due to this, other lanes get blocked and traffice gets piled upto Dhaula Kuan. Proposed...

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Address: Meerut, Uttar Pradesh

Dear sir, On 01 may15 i travelled From modinagar to daurala village by my own car. When i asked the toll cleark for Exemption then he refused it by saying that there is no concession for defence personnel. I want to know weather it is there or not and if it is there then please take action against him.I am attaching the copy of slip of toll plaza. Mob No. [protected]...

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Address: New Delhi, Delhi

Hi Sir, Some one is using Instructions board of NHAI on NH-8 as a hoarding board, The place is exactly at Rangpuri, When you from Rangpuri Bust stop towards Guargaon on NH-8, after approx 100m, there is a Battary house owner who placed his shop board on the Instructions board of NHAI. He daily put that advertisement there and at night when he close the shop put that advertisement into his shop, How he can use public property...

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