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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Jan 14, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 420

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J
JatinAneja
from Pune, Maharashtra
Feb 17, 2014
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Broken Road at Ali Gaon Crossing (main Mathura Road)

I, Jatin Aneja is living in Faridabad. I am traveling every day (to & fro) from Faridabad to Delhi. This is to inform you that the following roads are broken and need urgent repair: 1) Road at Ali Gaon Crossing (main Mathura Road) while coming from Faridabad side is broken right just after the red light of Ali Gaon. Due to this traffic gets too slow and which causes long queues of traffic jam. 2) The newly constructed slip road...
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kapil1985
Feb 17, 2014
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Misbehaviour at Gurgaon toll plaza

Address: Gurgaon, Haryana

Hi- This has been 2 year since we are facing issues with JAM on Toll plaza while commuting from delhi to gurgaon & gurgaon to Delhi. The additional Booth after passing gate # 36 & 35 were not operating today (17th Feb-2014) due to which there was a delay in crossing the toll by 30 mins. When I tried to raise the concern to at cell # [protected] & [protected], Cell # [protected] was switched off and Cell...
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Kathick Janarthan
from Chennai, Tamil Nadu
Feb 8, 2014
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Misbehavior of employees

Address: Chennai, Tamil Nadu

Dear Sir,

Chennai Vanagaram (TamilNadu) Toll Plaza M/s. MEP CHENNAI BYPASS TOLL ROAD PVT. LTD is collecting huge charges in the toll booth.When we asked to show the official gazette and method of calculation for rate fixed. But the MEP employees misbehaved and not shown the gazetted rates. The actual mentioned Base rate is Rs.5.00 and per km rate is Rs.0.65 paise. Pls tell the calculations and official gazette notice also...
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J
jacobstella
from Kolkata, West Bengal
Jan 25, 2014
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not allowing ex-defence personal without paying toll tax

Sir I am an exserviceman from trichy tamilnadu who underwent a by pass surgery and travelling to chennai from trichy by road and showing I CARD and orders from Highways and minor ports( HV1) ltr no.16188/HV2/2010-1dated 18.10 .2010 and Nhai ltr.no. NHAI/CMU/GMA/off/Exempt/Toll Tax dated17.11.06 is allowed to cross the toll booth without paying the tax but now they are not allowed any ex defence personal without paying the toll tax .kindly...
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Aakruti Jain
from Mumbai, Maharashtra
Jan 24, 2014
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fraud on toll booths in maharashtra

Address: Valsad, Gujarat

sir/madam while travelling from vapi to mumbai on 23rd January 2014 we crossed IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 at 5.51 am where we paid rs 82 as a return fair and at reached Dahisar at 7.24 am. While returning from the destination we came at IRB Surat Dahisar Tollway Pvt.Ltd. Khaniwade Toll Plaza NH-8 at kms 470.00 there the representative misconducted and misbehaved with us by telling us that we...
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sanjbahl
from Hoshiarpur, Punjab
Jan 24, 2014
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Complaint for poor quality of pathankot jalandhar

Address: Jalandhar, Punjab

i am a regular traveler on pathankot jallandhar National highway and paying the tooltex Rs. 35/- per trip for one side but the quality of road is very poor and the company is not repairing the pot hols etc on road on some areas the road is very wavy due to big pot hols near to there toll Tex collection center, i started suffering from backache...
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adv.deepakpandey
from Ankleshwar, Gujarat
Jan 18, 2014
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save people from unlawful activities

Dear Sir,



I want ur best openion and ur concentration on National Highway 76E.

at the place of Toll Bridge of Tamsa (Tonse) river. near the place of Devari - Village, on the Allahabad - Mirzapur Highway. around 5 km away from Mejaroad to Allahabad city.

this bridge was made a long ago aroun 30 years, from that time the toll tax was paided by the people. the taxes are also increasing...
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ashusonu85
from Rania, Haryana
Jan 12, 2014
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About animals on road

Address: Kota, Rajasthan

On 30th december 2013, iam returning from jaipur to kota along my family on my wagon r car rj20 cc 0862, it is rainy day.
At 1:50 pm, when i pass second toll tax from jaipur side after mahendwass, suddenly a cow was came in front of car, now a days the condition of road is very good i was on about 90 kms/hr speed, u think whats happend, thanks god no one was injured.
My point is that when we pay toll tax, is it only to maintain...
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D
deven prachchhak
from Mendarda, Gujarat
Dec 30, 2013
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The worst condition of road from Somnath to Diu

Address: Junagadh, Gujarat

I, Deven Prachchhak is living in Veraval and working with Ambuja Cement, Kodinar nearly 45 Km.far away from Veraval. I am traveling every day (to & fro) from Veraval. This is to inform you that National Highway 80E (Veraval to Bhavnagar) is in the worst condition between Veraval to Kodinar. The surface and polish of the road is totally washed during last monsoon and there are many pits with huge depth on the road. Weekly one accident...
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A
atulamb
from Mumbai, Maharashtra
Dec 25, 2013
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TOLL BOOTH DIVIDERS

Address: Pune, Maharashtra

While travelling from Pune to Satara, just before Khambatki ghat section .earlier a toll booth was in operation. After its subsequent closure, the actual booths were removed, but lane dividers are still as they are.Since these are not visible from far and also are not known to many, some day could cause a accident. I myself am a frequent traveller to KOLHAPUR, and as such use this road many a times. I have often watched drivers getting...
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ajay pandey3261
from Chandigarh, Chandigarh
Dec 23, 2013
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Exemption - toll tax from disable country wide on NHAI toll plaza

Address: Chandigarh, Punjab

Respected Sir

This is in connection with the subject above.I am disable person with disability of more than 80%.While I was travelling on NH-1 from Chandigarh to Amritsar I was being harassed by operator and staff manning at JATL TOLL PLAZA near Kurali on 19/12/2013, they forced me to pay me toll Tax in spite of I produced my disability certificate, and same happened on return journey on 21/12/2013 at same Toll Plaza.
br...
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M
manoharmanissh
from Gopalganj, Bihar
Dec 23, 2013
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No Lights on Kosi Mahasetu

Address: Madhubani, Bihar

On the way to Simrahi from Dabhanga there in no lights during night at Kosi Mahasetu of East West Corridor (NH-57). Specially in winter when we face fog problem and many accident occurs on NH due to lack of lighting. Although, light stands are there it was in function in beginning but now there is no lights. Kindly do needful for lights on Kosi Mahasetu...
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ajay pandey3261
from Chandigarh, Chandigarh
Dec 22, 2013
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Toll Tax and Person with disability

Address: Chandigarh, Punjab

Respected Sir Here with I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. As per my knowledge a vehicle carrying disable person with disability of more than 40% are exempted from toll tax at all toll plaza under NHAI country wide. Here I want to share with you the harassment faced by me while travelling on NH-! JATL...
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A
anand singh007
from Lucknow, Uttar Pradesh
Dec 16, 2013
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charging more money

Address: Rohtak, Haryana

sir, i am a truck owner and want to submit a complaint against charging more money. At gorakhpur bye pass (Tendua toll ) near Bihar Border Tamkui Raj on your toll they are charging more money and issue duplicate slips of 375 to the every truck passing(12 tyres). sir this is a huge loss to the consumer and also for NHAI.we know the toll rate for the 12tyre truck passing is 215. so please look in this matter otherwise i will go for legal...
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L
leonanjalo
from Mumbai, Maharashtra
Nov 30, 2013
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Messy NH-4-Thw worst Road in Chennai

The Roads leading from SenneerKuppam to Saveetha dental college on the NH-4 (the service lane) the commuters (across all vehicles) are finding it very difficult to travel and we are not able to drive at all on the service lane, just to avoid this road, we would have to take a big deviation to reach Saveetha or to travel on the NH-4, and due to the road condition the traffics are piling up so badly during the morning hours, requesting an action...
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V
venkat_ritch
from Visakhapatnam, Andhra Pradesh
Nov 18, 2013
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Over bridge is not repaired since many months

Address: Visakhapatnam, Andhra Pradesh

Dear Sir, When travel Icchapuram(AP) to Visakhpatnam(AP), we cross two rivers Vamsadhar and Nagavalli. Over bridges over them, are not repaired since many months. Recent rains spoiled them further. Night time travel on these bridges is very risky, especially for cars and two wheelers. I advise NH-5 authorities to do patch work on them at regular intervals. Thanking you Prof NB Venkateswarlu [protected]...
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M
Mochan Mishra
from Srinagar, Jammu and Kashmir
Nov 17, 2013
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Misbehavior by toll collecting person

Address: Palwal, Haryana

with reference to: Srinagar toll plaza, Palwal, NH2, trans no.7GBD0196, ticket no. 0158, lane DM7, dated[protected], time 7:22, the person who collected the toll did not give back right amount, when we asked for money he verbally misbehaved also when we tried him to realise his mistake, other persons working there gathered and started physical misbehaving. when we asked for complaint book, they said book is at toll plaza office . when we...
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A
amar9766
Nov 14, 2013
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POOR CONSTRUCTED ROAD LEADING TO ACCIDENTS

Address: Beed, Maharashtra

Sir, I am currently traveling on State Highway 156, NH 211 road this is from Ambajogai city to Lokhandi sawargaon . I hVe been traveling on this road frequently past few months, quality of the road is fast deteriorating. I am very sure this road was laid not too long ago but now complete asphalting has gone and road is in complete mess being hazardous to travel. Number of accidents occured due to this . Need to understand what measures...
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dineshkumarpaliwal
from Delhi, Delhi
Nov 11, 2013
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Illegal selling of biscuits at Toll Booths

At the toll booth, toll fee of Rs. 65/- is payble. Usually the staff available at booth does not give change of Rs. 5/-. They always insist to take biscuit packet in lieu of Rs. 5/-. Whenever consumer have change they take it otherwise they don't give change and misbehave to the consumers. On 03.11.2013 I was going from Udaipur to Chittorgarh and I have been pressurised by the toll staff to take the biscuit even they were having change...
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Vijay Baba Natarjan
from Gurgaon, Haryana
Oct 30, 2013
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fleecing local residents by new contractor at vanagaram toll plaza near chennai

Address: Chennai, Tamil Nadu

Since june 2013 the new contractor incharge of vanagaram toll plaza is denying concessional monthly pass to commuters who have been availing the same at the rate of 200 rs.they are charging 890rs 25 trips which is more than 4 times the rate just the previous month.they are misquoting some go and are not giving a clear reply to our querries.has the ministry changed rules suddenly or are the contractors taking local residents for granted......
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