National Highways Authority of India [NHAI] Complaints & Reviews

We have been using Fastag for last couple of months. We travel frequently on Pune-Bengaluru, Bengaluru-Mangalore, and Bengaluru-Mysuru routes. The design of the system at the toll gates for Fastag carrying people seems to be quite good - i.e. a separate lane, with an automatic barrier to detect Fastag and then a slip lane in case mistake is made. This is all designed to make easy passage for Fastag vehicles, and perhaps encourage use of Fastag.

However, the actual implementation, especially at night (because that's the time we travel more often), leaves a lot to be desired. And in fact it almost penalizes people who have Fastags as compared to Cash paying people. This is due to the following reasons:

1- The Fastag lane is normally blocked, and there's a person sitting there, who opens it when we convince him that we have a Fastag. Many times, despite us telling him that we have a Fastag, he asks us to take the Cash lane, and when we get to the Cash counter and tell them that we have a Fastag, they get very upset and that leads to lot of argument. In fact in one instance, they literally forced us to pay cash. Even if they have a hand held machine, they seem very reluctant to bring it. Such incidents seem to happen more often between Sira and Bengaluru.
2- Many times the Fastag lane is full of vehicles, usually trucks and buses, and is moving very slow, and the cash counters are moving quite fast. In such cases, when we get to the counter and tell them that we have Fastag, they have to then go and get the hand held machine to scan. This indicates that the vehicles ahead o[censored]s did not have Fastag, but were still allowed in the Fastag lane.
3- In very few tolls there's an automatic scanner in place. And in none of them there's a scanner at the beginning of the lane to screen vehicles without Fastag, and is always done by a person, who makes a mistake, as mentioned in point 1.

Overall, we get a feeling that if we pay cash, we have option of a number of lanes, and if we have Fastag, we have only 1 lane and that too with lot of hassles.

Few weeks back, I had written to your Mumbai regional office on the email address provided in your Contacts section, but there was no response from there. Hopefully this complaint here would lead to some action.

Praveen
[protected]

Hi,
There are like 6 street lights burnt out, due to this the sky walk is so dark and it is difficult for women and girls at night time to walk through skywalk. The lights burnt out in serial starting from the skywalk.
Please this has priority one complaint and please fix the lights at the earliest.
Location: Anchepalya next to Jindal Stop
Tumkur NH4 from Jalahalli towards Nelmangala.

My kind request to get this fixed for the safety of people. It's very dangerous

After note bandi PM said that 10% discount is received on the national Highway by digital payment method .. i used my debit card in many toll plaza nd no discount is given by the tolls PM said that .75% discount is received on the fuel pump . When i used m card to buy fuel on pump. I received a cash back .75% of value .. i used m debit card many time nd still wait for the cash back .. i request you please solved my problem thanku

It had been almost a month since we have bought a fast tag but not even single we have been able to use it .
Every day the people at toll both have closed the lane and when asked about it they would say it is under work .
It had been a pathetic experience.
I travel daily from Delhi to faridabad and cross badarpur toll .
I have to wait in queue inspite of having a fast tag and toll card.

Chennai bypass from Madhavaram to thambaram, Roads conditions is worst its unconfortable to travel on night time there are many potholes and damaged roads, often dogs are entering its very risk to travel, highways is the fastest route to travel national highways authority should take a immediate action and kindly proceed to lay good roads to control accidents

Our beloved Prime Minister wants to make a Digital India. I thought it was going good until recently at samakhyali NH toll gate (Gujarat) they forced us to make cash payment and rejected e-payment. There was a paytm sticker on the toll plaza so they should accept paytm payment. Also Our PM had announced that paytm payments will be accepted across all toll plazas in India. Our PM's of making a Digital India is shattered by such people. It's also quite possible they are corrupted and taking away all the money for themselves. Please take actions against such people. They even said "jo karna hai kar lo, hum to cash hi lenge".

Our beloved Prime Minister wants to make a Digital India. I thought it was going good until recently at samakhyali NH toll gate (Gujarat) they forced us to make cash payment and rejected e-payment. There was a paytm sticker on the toll plaza so they should accept paytm payment. Also Our PM had announced that paytm payments will be accepted across all toll plazas in India. Our PM's of making a Digital India is shattered by such people. It's also quite possible they are corrupted and taking away all the money for themselves. Please take actions against such people. They even said "jo karna hai kar lo, hum to cash hi lenge".

As per NHAI (National Highway Authority Of India) the distance between two Toll is 60 Kms...But today while traveling from MANGALORE to UDUPI came to know that Toll distance is only 11 Kms. one is at NITK Surathkal and another is at Mulki Is that new rules only here... Or the company people enjoying the public money... So kindly look into the matter and do the needful. Because of this bus price have been increase drastically.

The road condition is not at all fit for driving due to lot of pot holes. Moreover there are two toll gates. massive traffic jams are also caused at peak hours.

IThis may cause accidents while driving. the situation has been the same for the last 7 years. tolls should be immediately withdrawn or roads repaired immediately. the same complaint has been filed many times but no response.

rgds / Vasim

Nh23 contractor Dilip buildcon not maintain saftey norms and very poor work
Standard sir I sent mail jharkhand complain authority but not respond me
Please are joint visit with me and see the
Working style Dilip buildcon please take action please ramgarh to chas nh23
Works by Dilip buildcon
Thanking you
.. yours faithfully
Tarique anwar

UN AUTHIRISED SHOPS OF PUBLIC PLACE AND EXPLOITATION OF PAVEMENTS BY CERTAIN UN AUTHORISED SMALL SCALE INDUSTRIES





Respected Sir,



1. I request your kind consideration and immediate action on the following few points which is instigating hindrance to the public of Kumbalam.



(a) In the recent past, a lot o[censored]n-authorised small scale industries have been erected near National Highway Cochin very near to Kumbalam Toll Plaza. These industries are occupying almost 3.5 meters of the pavements thus making the area so thickly populated. As a result traffic block and a lot of fatal accidents is a common scene at this place which is adversely affecting the life of the pedestrians.



(b) They dispose wastes which includes fish waste and local hotel waste into the highway drainage systems which in turn causes blockage and foul smell in the entire area. Due to this, menace by the stray dogs and pests have also been increased in the locality and hence polluting and spreading diseases in the entire premises.



2. A lot of complaints have been made by the public till date and a full page news came in one of the leading Malayalam Daily two months ago. After these much efforts no action has been taken till date by the National Highway Authority of Cochin.



3. I think from the above few points itself, you may have envisaged the pathetic situation of the public especially the pedestrians. An instant action may be taken in order to remove these unauthorized shops and thereby giving the pavements back to the pedestrians and making the entire area neat and clean. I am also attaching some photographs of the area for your ready reference. Thanking you in anticipation..

Yours’ Faithfully,
An Ordinary Citizen of Kumbalam

Attachment (Print out of photographs)

Some people are unethically disposing waste water near NH-16. It has become breeding grounds of mosquitoes making it difficult for nearby inhabitants. Several animals are slaughtered daily. There is huge loss to life and property. No attention is paid by NHAI and Bhubaneswar Municipal Corporation. Swaccha Bharat Abhiyan is not taken into account here. The road is close to Aiginia market complex, Bhubaneswar, Odisha. This condition is prevailing over last 6 months.

Sir,

I am a frequent traveller by car between Chennai-Bangalore-Chennai. Recently I found an issue in the sign board. Near Mulbagal after the RTO check post there is a big Display (Bangalore-Chennai) shows the distance to Chittoor as 62KM and just after 1KM the milestone on left shows as 72 KM. Please look in to the same and correct the distance on the main highway signboard (62KM mark) at the earliest. This will mislead the travellers.

Sir,

I am UJJWAL BARAN BAG a regular traveller on NH16 from ALAMPUR, Howrah(WB) to Bally, Howrah (WB), which has heavy traffic and average speed is also very high . I would like to draw your attention to the fact that- The night Highway Light availability is irregular . This entire length has enough Street light, but they didn't get switch on every night. Around 30 to 40 % section give light every day. Also some section light is on only for somedays. Then different section is switched on.

There is no grievance lodging phone no. available for this kind of problem.

Sir if you please look into the matter, it would enhance our saftey in night ride. Because dazzling light from down side vehicles completely blank out our view at night.

Thanking you.

Dear Concern,

As per policy 25-30Kms distance a toll has to be collected. but between Porur Toll plaza chennai to CholavaramToll plaza an additional toll has been collected.

Cost is also expensive.Because of this people trying to cheat and entering into 2 wheeler lane and making accidents and traffic jam.

Kindly look into this issue and solve the issues.

Regards

Madhan Kumar

Lamba pind chowk, hoshiarpur road, jalandhar city punjab. Mein main highway road flyover bridge ke nichey nah it saari paan cigerate, channa bhatura, auto mechanic, n open meet salter shop n many more other wanders run their business.
Local admin n nhai not action against its.
All wanders illegally run business under highway road flyover bridge. Pls solve this problem.
With regards
But no reply till against this request pls check n revolve it.
Thanks

Regarding the above subject we have made several complaints to concerned officers but no action at all

More than half foot pit and two feet of circle on the road everywhere
The road getting heavy traffic due to slow passing occurring and accident
Cuddalore is a district head of city the road is nh32

Immediately to rectify the issue in first priority

Regards
Musthafa

In Many toll gates, fastag lane is not maintained properly... lack of proper guidance for fastag lane. in Krishnagiri-thoppur tollgate non fastag vehicles also allowed in fastag lane which causes delay for fastag users. Many tolls fastag lane is slower then the other lanes. In ulundurpet-salem toll road, all the tolls are not using fastag, no response for fastag vehicles.

Sholapur Pune High way toll plaza employees are not accepting this Yellow line issue, and they behaving like Roudies..! recently I faced this problem..! before yellow line my vehicle jammed 45mins, when I reached toll post I explained about this..! 4 members of toll plaza employees attacked on me.., forcelly taken money from me..I am trying to take traffic photo graphs toll plaza employees attacked on me.., I afraid about this situation., Then I try these pics only...!

Respected Sir
I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. I got 45% disability certificate. On 1 feb 2017 i an travelling betwwen udaipur to jaipur from my car .
Which is having automatic gare system.Some of your toll barrier person not charge toll tax ..while i show them my disability certificate.But some of them not allow me and charged toll tax.