National Highways Authority of India [NHAI] Complaints & Reviews

OLA and UBER are continiously charging Tolls from customers even when Govt. of India has exempted toll upto 21/Nov/2016. On complaining, they are saying we will refund only your toll and no action is being taken by them. Even the toll collected is not refunded till yet.
I mailed UBER regarding it and tried to talk to OLA customer care also but they were completely ignorant.

A copy of invoice is attached. I have many other invoices in which they have charged toll.

Just now crossed the toll plaza near sasaram the toll collectors are forcing the people specially the truck or lorry drivers to pay the toll but as per guideline of the government toll is free till 24.11.16 so please do the needful so that no inconvenience should happen for the movement of the public as there is much problem of change now a day but a good appreciate work done by the government

Central government has stopped tolls till the 18th of november. However i was forced to pay toll at a toll booth in bangalore on the way to mysore. He told the road is private, and talked in a rubbish way. I had to pay a toll of 53 rupees at the time of crisis, when we are trying to adapt with the problems created with the currency ban for the betterment of our nation.

As per govt no toll to be collected till 14th nov but still tolls are open and collecting money. Please take ab action. Please find the reciept details in aatched file. Plz let us know if its genuine or not genuine as well. We donot have a problem in payig the toll tax. But the peoblem is in news govt declared the statment no toll and toll companies still taking its leading to miscommunication. There should be valid reason also which ia not givwn by thw toll rwcoept person.

NHAI Team, this to bring to your notice that road from Mambakkam to ponamalle is very nasty and there is more number of patch works in the road which makes unsafety to drive in NH.If the road is not good how the NH team can collect Toll plaza charge from people. Really worst service on the particular highway which makes the people a lot of discomforntness. Kindly lay a road on this Lane for safety purposes and help the people. Thanks for your help.

On 06.11.2016 Sunday I travelled from Chennai to Neyveli. At around 7.00 pm, I reached Vikravandi Toll Plaza. There was a huge crowd of vehicles as two counters were shut and used for vehicles coming in the opposite direction. It took nearly 20 minutes to cross this plaza.
On top of that, the staff behaviour was very rude, when I enquired why they have blocked 2 counters even though the traffic in the opposite direction is not very much.
The Operator replied rudely and used foul language which is totally unacceptable mainly because this is the highest charging Toll Plaza in this route, but service is lowest.
TOLL RECEIPT NO. 1265730 dated 06/11/2016 19:04 hrs.
Never expected such bad service from GMR INFRA LTD., which I thought is a good company.

Dear Sir, This is to bring into your notice that the plaza does have automatic boom barriers in working state for fast-tag users. There is no way someone will know that the vehicle has to stop at the counter and someone will come after 10 minutes to scan the card using a machine and then they will allow you to leave. There is only 1 machine there.

In such a case there is no use of having fastag service. On top of this, the people standing after 100 meter with barricades misbehave with vehicle owners. After knowing that someone is going to scan the card, i came back twice bit no one from plaza staff came to my car to scan it.

Dear sir,
The NH4 stretch between Haveri towards Hubli, the road has shriken down and has take the w shape on both the lanes; Its quiet difficult to drive on this stretch as the vehicle tends to slip and change of loosing control is quiet high, this also results in cars wheel allignment and balancing issues. Kindly look into this.

Thanks,
Mahesh

Dear sir/ madam,
Nhai open safety threat for pedestrian between rajiv chowk gurgaon to masjid nh-8 gurgaon after breaking the footpath, and pedestrian has no choice than use the main traffic road to walk where they meet frequently accidents. Matter already raised to cm window haryana where they advises to raise the subject with nhai who is responsible to make and break the pedestrian on nh-8 service lane.
We request you to look into the matter on priority bases and arrange to construct the footpath for sake of pedestrian safety in the mentioned service lane area.

Regards,
Ravinder sharma

The toll plaza on NH4, Mumbai- Bangalore, situated at Taswad had an extremely long waiting queue. As per the rules if toll takes more than a certain time vehicles should be left freely without toll. To pay the toll here we had to wait for more than 20 mins and the staff was completely relaxed and had no sense o[censored]rgency. Something needs to be done immediately to speed up the traffic at the toll plaza. This is a very regular situation at this particular toll plaza.

I am chiranjeevi an architect, having car (ap 02 aq 2084), specially designed and equipped with auto clutch system as my convenient because of my disability. i enclosed copy (ministry of road transport and highways, govt of india). as i asked here for toll exceptions, some of the toll executives are not giving exemption and they are asking original certificate of notification g. s. r. 585e. i don't know how can it possible of getting original certificate to all the disabled persons. some of the executives are saying they dont know about this circular, so they can't give toll fee exemption.

L&T Krishnagiri Thopur Toll Road Limited - Lane11

The staff at the toll booth allows non-fastag travellers to use fastag lane even after complaining. This happened on 16/10/2016 18:05:56 and today as well(27th Oct 2016 around 8pm). If the FasTag lane is opened for everyone then what is the use of having this Fastag sticker? Even spoke to the manager available there and he assured that this will not happen again but it is the same story even now. All the vehicles are being allowed and it took more time than the other counter. Please take corrective action

Thanks
Thangarajan

I am using fast tag service but many of the toll plazas do not provide dedicated/. Separate lines for Fast tag users. Major problem is between chennai & vellore 2 plazas where there are no seperate lanes for Fast tag sticker holders. I have lodged complaint in Sriperambadur toll plaza in d complaint book, & I tried to call d Manager several times. But they never pickup d phone, when complained they never bother to reply us, but Past 6 months I keep complaining them there is no improvement & solution to this.
You are aware of Sriperambadur toll plaza is more congested & takes minimum 20 to 30 minutes most of d peak hours,
Kindly take up d mater immediately
Srinivas rao
[protected]
[protected]@yahoo.com

NHAI have any check over registered consultants those who did not pay the salary of his key personal who wa on duty. If not provisions made in the agreement. Due to this reason key personals are suffer from non payments.A company Redicon india Pvt ltd based on Delhi is giving consultancy services to NHAI P I U Dhanbad on NH- 2 from KM 180 to 320 and km 320 to 379.75 (Barwa Adda). The payment released by PD, PIU Dhanbad for the month of September 2016. But Redicon did not release the pay of Team Leader cum Highway Engineer.

Respected sir
I feel very sorry, being a responsible citizen, to inform you that there are frequent road accidents on nh 16 between agnampudi and lankelapalem near e-marripalem at homi bhabha cancer hospital. There is a small crossroad just after flyover bridge. Vehicles come down very fast and meet with accidents oftenly at the cross road. I request you to close that cross road. There is bus-bay on both side of highway at a distance of 100m from that cross road. The bus-bay has no use. It is vacant. No buses stop there. I suggest that busbay can be used by vehicles to cross the highway or to enter the nearby village e - marripalem. This will save lots of lives.
I hope that you will take this matter seriously and act promptly as it is matter of life and death as everyday, we are loosing at least one life.
Yours sincerely
P siva rama krishna
Phone-[protected]
Pharma city colony
Agnampudi
Gajuwaka mandal
Vizag -530046

I heard this two toll plaza has been suspended but they are been charging high in these tolls.
NHAI please look into this because I'm a regularly using this way and roads are not likely to be cleaned nd fully damaged. Last one year they have not cleaned the corners too. Also they are not issuing any LRP for local residents. Since I'm staying 3 kms near to that toll. KIndly help and resolve this Or provide me any document copy to show them.

Dear Sir,
With regret, I am to inform you that my Private Scorpio Getaway Vehicle is being charged with Rs.55.00 for once entry and it should be Rs.30.00 as my Vehicle falls under Jeep Category.
I am a frequent Commuter of Assam-west Bengal National Highway and the Toll Booth's name is GUABARI TOLL PLAZA of Shakar Global Ltd. Please look into the matter.
Thanks

Have purchased a fasttag sticker for ease of travel and saving time. I have faced following issues:
1. But staff at the toll booth allow non-fasttag travellers are also allowed to use fattag lane
2.in some booths staff refuse to accept the fasttag on the pretext that the rfid identification/scanner is out of order and ask to pay cash.
3.in some cases the vehicle owners are asked to move back and forth so that the rfid reder can recognise, which sometimes becomes impossible due to vehicles parked behind.
The nhai authorities must make the use if fasttag hassle free as claimed in your advertisements and claims.

The maintenance of tambaram bye pass is really worst. There is no proper maintenance. Corner of the roads are not cleaned for the past one year. Road and spoiled and there are no emergency contact. Charge of 45INR is complete waste of money to be paid for the service. There is no proper response from the authorities. Action must be taken and changes should not be collected for this damanged road.

Hi Sir,

Vikravandi toll plaza is allowing non fastag vehicle also in fastag lane.

So most of the time the fastag lane is filled up with long que. As a fastag customer I need to wait long time then the regular cash payment customer.

when I enquired in the counter they are saying that this is how we are handling it, and didnt get any proper response.

Please address this issue.