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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024
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Orange Tours and Travels reviews & complaints page 12

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I
ilyas605
from Delhi, Delhi
Jul 29, 2019
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loss of baggage

Address: Orange Travels, Pune, Maharashtra, 411046

Hi, i mohammad ilyas, travelling to pune w. R. T. Your service no. Ott 153 bearing the vehicle registration no. Is ka51ac7017.

When the bus was stopped for the passengers nature needs it was observed that a few passengers bags found missing. Your representatives are saying that they have locked the door properly but when we checked there is no proper locking mechanism which was confirmed by your officials over the call. As...
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Gokul Rao Samudrala
from Delhi, Delhi
Jul 29, 2019
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lost my luggage on the way

Address: Kanchan Nagari, Katraj, Pune, Maharashtra 411046, Pune, Maharashtra

We were traveling from hyderabad to pune in orange tours and travels bus no. Ka 51 ac 6017 on 28th july 2019 scheduled from 10:40 pm - 10.30 am. We were all woken up early in the morning at 6 am to check our luggage in dicky as the dickey lock was broken. They driver and conductor were claiming that the lock broke last night while we were traveling. I was awake at 2am last night when the driver stopped the bus for no reason for 10-15 minutes...
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D
Divya Sushma
from Bengaluru, Karnataka
Jul 10, 2019
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bus break down tadepalligudem

Bus break down and it's been 2:30 hours no action taken. Drivers don't have basic information also on self start. How could they send unprofessional drivers. Its very unsafe. Don't play with our lives. We need to go to bangalore for offices so many elder people and children are there kindly take serious action. We being ladies suffered a lot driver not even actively taking any steps don't know how they will appoint in trained drivers...
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J
Jaya Reddy Gummana
from Hyderabad, Telangana
Jun 28, 2019
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about my refund

Address: 31,Sri tanuja ladies pg , near prathima hospital ,kphb., Hyderabad, Andhra Pradesh, 500072

This jaya reddy. 7 june 2019 i ve booked a ticket useing lazypay money. But some other issues and all i ve been cancelled ticket with in 10mints. I didn't get my refund. 2 hours before when i started book a ticket u accept. With in 2hours before if cancel ticket why can't u accept. That bus it's totally full in sivarampalli. Tha lazy pay sent notification to pay money. With out travel how can i pay. No body rich hear. Plz accept my request...
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R
rakesh ti amo
from Delhi, Delhi
Jun 23, 2019
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poor service-no response

Ticket no.96034129, its from shiridi to hyderabad... We have taken u5, u6, as we wer informed by our friends to go by orange services we thought to give a try but everything here is like reverse. Wen i asked to check the ac which was dug with plastic cover and to change the movie... The response was very rude, aisa he rehtha hy daily is the only thing he said... Wats use wen u choose ur service but u people are not good at it... The journey...
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P
Pavan Ghotekar
from Malegaon, Maharashtra
Jun 20, 2019
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worst travel with orange travels

Worst experience with orange travels... I have booked the bus from Bangalore to adilabad.
1) bus change first time at outside Bangalore city.
2) bus Change 2nd time at Hyderabad.
3) conductor was nothing to give damn about whether all the passengers shifted to the other bus or not.
4) no announcement by driver or conductor that bus will gonna change in the morning 6.30am.
5) conductor haven't come to my...
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M
MAHENDERGoud
from Bengaluru, Karnataka
Jun 20, 2019
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bus met with accident due to reckless driving

Address: Suchitra, Hyderabad , telangana, 500067

I have reserved seats with orange travels with PNR number :95825785 . this bus is travelling from Hyderabad on the way to Bangalore due to the over speeding and negligence of driver he hit the other heavy vehicle and ran away without even looking back about the condition of passengers . most of the injured are admitted in nearest hospital and under going treatment. I dont understand why people are still getting in to this useless bus service...
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K
kingalapati
from Bengaluru, Karnataka
Jun 18, 2019
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not refund cancelled ticket money

Address: 560100

I have booked 2seats in orange travels bus (Hyderabad to Bangalore). Orange management have cancelled the bus for some reason. They told the full amount will be refunded within 5 working days. Journey date:[protected]. It means i should get the money by by May first week. Today is 18-Jun-2019. Till nowi did not get my money. Every time when i call the customer care, they are telling due to technical problem the amount not credited. It will...
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P
priyanka avhad
from Mumbai, Maharashtra
Jun 18, 2019
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driver caused an accident

Address: Pune, Maharashtra

On the way of nizambad to pune our bus driver is driving the bus like plane, we warned him so many times. And he also dosent know the proper route.. After that when he is taking turn he takes the bus in to very small road where road construction is going on and electricity pole was there and he strike the bus on that pole, after that he can not control the bus, one of the tire puncture and bus keeps going on the road. Everyone in the bus...
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L
Lakshmi Seelam
from Hyderabad, Telangana
Jun 17, 2019
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unethical behavior

Address: Hyderabad, Andhra Pradesh, 500045

I have traveled with orange travels on 11th June 2019, the cleaner of the bus saved my number and sending me indecent texts. When tried to contact customer care there is no response and when called to Mumbai orange travels office, they do not have the details of the cleaner. Its a shame on private travels, if this happens with the women passengers....
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N
Nalamalapu Subbulu
from Ongole, Andhra Pradesh
Jun 11, 2019
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irresponsible behaviour of ongole office head mr.n.vasu

Address: Near mangamuru donka, Prakasam, Andhra Pradesh, 523001

As we had booked a seat for lady and her chiled to Hyderabad and accidentally we missed our local bus to ongole. Immediately we call the driver and inform the situation. He said that he is from Coimbatore and he dont know the route to Hyderabad and that was fine and i satisfied with his genuine answer and later i contacted office at ongole and requested that stupid Mr.N.Vasu to kindly assist the driver and to make it convenient to stop the...
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H
Hakeem Sabri
from Nellore, Andhra Pradesh
Jun 10, 2019
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abused by orange travel agent and dropped me in middle

Address: Nizamabad, Andhra Pradesh, 503001

I booked a ticket with redbus since there was only one female seat available redbus converted my gender i tried to reach out to customer care and it was always on hold next day morning i reached orange travels and boarded the same bus and agreed to sit in cabin even after paying sleeper AC amount, after moving to some distance Agent used very abusive language over the phone and I was asked to get down bus.I struggled for 3 hours to go back...
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V
vamsi nallapaneni
from Khammam, Telangana
Jun 10, 2019
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bus not provided on time as mentioned in ticket

Address: Hyderabad, Andhra Pradesh, 50022

I have booked a ticket on Orange Tours and Travels bus, with registration number AR02 5798, from Guntur to Hyderabad on 9th Sep. Bus broke down at initial stage and we have been waiting for more than 2 hours. The bus operator is saying that the repair would take 3 more hours and we have to wait for 3 hours as they do not have a backup option available. This being a Sunday we are unable to find alternate transport due to high demand on weekends....
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C
csrao1956
from Hyderabad, Telangana
Jun 6, 2019
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non refund of 2 cancelled tickets amount rs.2650.50

Address: plot no 28,Srivenkataramana colony(Behind CocaCola Godowns on Sagar road)Vansthalipuram,Hyderabad, Hyderabad, Andhra Pradesh, 500070

I have booked and cancelled Bus ticket to and fro SHIRDI/HYDERABD. Orange travels as per their Cancellation policy deducted 15% cancellation fee and sent me a mail that the amount will be credited back to my account with in 5 to 7 working days.But even after one month they have not refunded the amount.I have sent mails and contacted their customer service several time but of no response.

Message from Orange Tours and Travels:br...
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K
Kom Madhu
from Mumbai, Maharashtra
Jun 4, 2019
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refund not received for cancelled ticket even after one month of cancellation

Address: PLOT NO.5,SECTOR-11, 410206

I have booked orange travels bus ticket for travelling from hyderabad to mumbai
Ticket no
13281030 from hyderabad to mumbai on service ott - 9 (No dinner break) journey date 04/05/2019
Booked on 21/04/2019 12:45 pm booked by e-ticket
Dep time: 10:40 pm - report atleast 15 minutes prior to the departure time at this boarding point
Boarding sr nagar, near shiva reddy sweets opp icici bank, hyderabad, telangana,...
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V
Vidushi Khandelwal
from Dewas, Madhya Pradesh
May 31, 2019
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about ac not working

Address: Indore, Madhya Pradesh, 452018

I am traveling from indore to pune. I booked ac bus from indore to pune. Your bus ac not working.. What is this as i paid for ac but its not working.. When main door open it works but as soon as the door will closed ac stops cooling.. This is the big drawback in this bus. I cannot travel like this. Refund my money as this is too irritating. Right now i am traveling from your bus as you know that this is summer season....
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P
Praveen Siramdas
May 29, 2019
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pune to hyderabad journey

Address: Pune, Pune, Maharashtra, 411014

Hi orange customer services,

I have booked ticket for 27th may from pune to hyderabad reference pnr number[protected] seat number l 16) at 22:45 hours hadapsar as boarding point. I have reached my boarding point at reporting time as 22: 30 hours. As waited long 2 hours 15 minutes bus came at 00:50 hours but there is no formal communication about the bus late to me. I was asked the driver about the late than got a response as...
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T
Tejaswitha Naani
from Delhi, Delhi
May 28, 2019
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bus is not arrived as per the given time

I booked a ac slepper ticket from hyderabad to vijayawada. Boarding point is esi. Boarding time is 10:40 pm. The bus was not arrived till now to boarding point till 11:53 pm. How much time should i have to wait. Raise the complaint and do the needful. Ticket details are as below:
Dear *mohan*,

Your bus booking from *hyderabad* to *vijayawada* is confirmed. Your makemytrip booking id is *nu[protected]* and amount...
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S
Sharal Priya
from Mumbai, Maharashtra
May 26, 2019
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refund of orange bus money

I had booked orange bus from bangalore to mysore on 18th may 2019. The bus was suppose to be starting 5 am from silk board. I received a call from customer care around 4 am in the morning stating the bus will be delayed by 1.5hrs and they gave me an option of cancelling the bus since it was the mistake from thier side and i was informed that my full money would be refunded in 3-5 working days. So i cancelled my bookings. I still haven't received...
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B
Balas mech
from Mumbai, Maharashtra
May 26, 2019
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without pick up bus went to pune

Address: Orange travels marathahalli, Bangalore, Karnataka

Dear orange travels,

I booked orange travels bus from bangalore to pune (25 th may 2019.8.10 pm bus). I reached bus pick up point 7.30 pm itself. From 7.30 onwards i am trying contact bus driver and orange travels office which is given by booking time. All numbers switched off. Live tracking also not working. (They told this is new bus no gps not available). Finally without pick up bus went to pune. Then i called orange travels...
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