Submit a Complaint
Claimed

Orange Tours and Travels Complaints & Reviews

www.orangetravels.in
1
Updated: Sep 14, 2024
Complaints 504
Resolved
49
Unresolved
455
So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Orange Tours and Travels

Having problems with Orange Tours and Travels ?

File a complaint and get it resolved by Orange Tours and Travels customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Travel & Vacations
Orange Tours and Travels

Recently resolved complaints

View all complaints

Most useful reviews

Featured stories

Orange Tours and Travels reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
Â
Âksháyáá Mathibooshan
Mar 22, 2019
Report
Copy

cockroach and bed bugs were seen

I booked ac bus from nagercoil to bangalore. Bus reached my location 15 mins late.. And then i saw soo many cockroaches and small and middium sized bedbugs were moving here and there... Comparing this gov.ac bus is far better... Worst service from orange... What if happens small bedbug enter my ear.. It sounds funny... But what if it happens like that!!! I payed 1300 #worstexperience #wasteofmoney......
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Naveen Paladagu
Mar 13, 2019
Report
Copy

refund issue

Address: Orange Travels, 560068

Hi - my ticket was cancelled when i placed a request for modification. When i called the call centre they said they are sorry about it and the money would be refunded back to my account. Its almost 20 days and they money is not refunded. When i call the call centre they say i have chosen option of voucher. Tell me who on earth will chose option of voucher for inr 5500 when you don't know when you wll travel again by bus. Website talks about...
Helpful
Found this helpful?
1 Comment
Report
Copy
H
hannah thomas
from Bengaluru, Karnataka
Mar 9, 2019
Report
Copy

bed bugs!!!

This is reference to my travel from cochin to bangalore.

The seat was infested with bed bugs!!! Full night i couldn't sleep. How can the seats not be checked for bedbugs?? Whole night they were biting me. This is just not right!!! We are paying money for a comfortable journey, it's the duty of the bus to check these things. It was torture last night.

Good buses don't have bed bugs!!! Where's the trust if the...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Princyantony
Mar 7, 2019
Report
Copy

service of orange travels.. very rude and no responsibility, no safety for single ladies

Address: BPL medical technologirs, 560076

I booked a single lady tickets from bangalore to trivandrum in orange travels. As per the instruction i reached in their office 15minutes before. It was a night bus. There are many buses were waiting, and usually driver will call and confirm. But this driver didn't call. When i enquired again @9.02pm. They said bus already left. And one person agreed to pickup.. Other bus was just before us and the driver was not ready to stop the bus.. This...
Helpful
Found this helpful?
1 Comment
Report
Copy
C
chandraday
Mar 7, 2019
Report
Copy

frequently changes in boarding point

Address: Hyderabad, Andhra Pradesh, 500061

I was travelling to nizamabad from hyderabad on 7th march 2019, my boarding point was jubilee bus stand secunderabad, i gave a call at around 6:00 enquiring about my bus, it was informed by the customer care executive that ott-88 got cancelled so shifting you to bus ott 1022, later was informed that ott-1022 dint come to jbs to pick up the customer, as driver was not aware about it, i was asked to go to a different location about 3-4kms away...
+1 photos
Helpful
Found this helpful?
1 Comment
Report
Copy
V
veekshita
Mar 6, 2019
Report
Copy

spectacles

Address: symbiosisinstituteof technology,mulshi,hillbase campus,lavale,pune,maharashtra,412115, Pune, Maharashtra, 412115

Dear passenger, bus journey details from hyderabad to pune on 05/03/2019 are pnr: 12499288, seat no: u10, reporting time: 08:15 pm, boarding: suchitra at 08:30 pm, address: orange travels, opposite to swagath grand hotel, beside las vegas, service no. Ott - 71, bus no: ka51ac 6019 and driver no:[protected]
This is the address of my bus and i got down in pune. I left my soectacles jn u10, kindly revert back i[censored] get to fjnd it....
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Krishdadge
Mar 3, 2019
Report
Copy

I left the phone in the bus

Address: Orange tours Bangalore, 560068

I left the phone in the bus and as soon as i got to know, the driver/co driver had taken the phone, i went all the way till electronic city toll gate but he didn't bother to wait for a minute, the driver has confirmed that the phone is with him and he will return it by today night, but now he isn't responding to the calls, the bus was frm hyd to somewhr is tl and i got down at madiwala bangalore, here are the bus details ar01g4143 and the...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Avsr Sarma
from Hyderabad, Telangana
Feb 27, 2019
Report
Copy

service related

Address: ANDHRA PRADESH

I am travelling from hyderabad to vizag by ott-51, air conditioned sleeper bus right now. The carrier & crew were good. But the restaurent "sri tirumala family restaurent, rayunigudem" at which the bus halted for dinner is worst. Food is cold, no proper food items of common interest like plain, curd rice, chapathi served with curry on order at additional pay, not hygienic, no healthy summer beverages like butter milk, lassi, varieties in...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
adarsh vatsa
from Indore, Madhya Pradesh
Feb 26, 2019
Report
Copy

goods bills with worst behaviour

Address: Wakad,pune, Pune, Maharashtra, 411027

Hi team,
I have travelled from pune to bengaluru last saturday night. They have taken my three bags and for 4th they have took me to the counter in wakad pune. The bus left without pickup although the pune orange travel staff has told to wait him. Worst behaviour and very pathetic behaviour of this. Unneccesary i have paid bills to book cab and which was not reimbursed by bus in spite of their faults.

There is very...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
alok gaurav
from Bengaluru, Karnataka
Feb 23, 2019
Report
Copy

complaint about halt for food

We are travelling from hyderabad to mangalore on 23.2.19 it's been very bad experience seeing the hotel for having dinner we dint expect the standard of the hotel was worse no one felt to have dinner at the place when asked to driver about the place he replied this is the only one on this way i suggest not to travel on orange travels all passengers were disappointed kindly pls look on to it and hope search for better hotel for dinner br...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sharan.dhanapur
from Bengaluru, Karnataka
Feb 23, 2019
Report
Copy

driver rude behaviour and rash driving jump's a speed breaker without reducing speed

Address: Dakshina Kannada, Karnataka, 575001

Dear team,
Driver was rude behaviour and rash driving. Not control on speed breaker i need update. Call me [protected]
Dear passenger, bus journey details from bangalore to mangalore on 22/02/2019 are pnr: 12365073, seat no: u16, reporting time: 09:30 pm, boarding: marathahalli at 09:45 pm, vodafone care, orange toure and travels office, ott - 1065, bus no: ar 02 5735...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sadiqabbas
from Pune, Maharashtra
Feb 22, 2019
Report
Copy

office staff irresponsible at wakad office pune

Address: Pune, Maharashtra, 411033

I had bus from pune to bangalore on 21st of feb 2019 (Ott 1040). I reached the orange office at 7pm. I enquired about the bus the staff at wakad replied that it will be late by 15 mins. Hence i went nearby for snacks and retured at 7 20. Still the bus was not there so i enquired at office again and i was shocked to hear from them that the bus has left 5 mins back. I asked them why they didn't call me and without my checking in how come they...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jaya Gopal
from Chennai, Tamil Nadu
Feb 20, 2019
Report
Copy

rash and hazardous driving

I am wondering that i am alive to register this complaint against a bus driver of orange tours and travels. I was travelling in my car from trichy to chennai on 18/02/2019 (Monday) early in the morning. A bus named orange travels (Reg no: py01 cs9366), had tried to pull my car aside on high speed without any indication. By gods grace i applied my brakes immediately after he exhibits his madness. It was a narrow escape for me and my family,...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Shijin pk
from Kunnamangalam, Kerala
Feb 16, 2019
Report
Copy

bus delayed more than 4 hours.

Address: 560095

I am so upset and disappointed with my last itravelling by booking orange travels. Bus was late to reach boarding point more than 1 hour and 4 hours delayed to reach destination. As per the bus timings bus should reach in cochin at 9 am. But we reached at 1 o clock as 4 hours terribly delayed. This was my worst ever experience. I had to attend a function at 10 am in cochin so i travelled. Because of the late reach i could not attend the function...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Ravi1108
from Delhi, Delhi
Feb 15, 2019
Report
Copy

driver negligence and no proper care of customers

Hi,

I have booked a ticket today i. E on 14th february, 2018 from hyderabad to visakhapatnam and the pickup point is nizampet at 21:35. I was waiting since 21:20 but driver didn't call me and left boarding point, when i called the driver i got the rude response that my details are missing in his list and he is not going to come back to my boarding point (4kms away) to pick me up

After half an hour asked me to...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sandeep109
from Warangal, Telangana
Feb 11, 2019
Report
Copy

unruly travels. avoid if you can

I have read many of those customer bad experiences yet I boarded a bus of Orange travels as last min travel and paid heavy price in the end by getting sick. Driver and cleaner doesn’t understand the word customer service, they still retain their previous truck worker attitude and doesn’t care about the passengers. They didn’t provide a blanket nor let me take my own blanket from the luggage compartment and made me shiver overnight in...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
prashant198923
from Pune, Maharashtra
Feb 11, 2019
Report
Copy

luggage lost from bus

Address: 411033

Hi my parent travel from pune to ankaleshwar on[protected] their seat number are l2-l3 bus number gj01ht-0753. When they reached their destination then the conductor said that your luggage is not in the bus but they remembered that they that plcaed my parent luggage into the bus but one more thing they havent provide any slip due to lack of slip so they mark seat number with chalk on to luggage.

Request you to please look ino...
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Subhash Rdssv
from Kolhapur, Maharashtra
Feb 9, 2019
Report
Copy

cancelled my tickets

If you can't make the services correctly, shut ur #ing company and stop your services completely. This is the second time that my ticket got cancelled (Within 2 days) before my journey saying some stupid and # reasons. Di you think that the people would never know that why you are cancelling the tickets?

Just because your bus is not completely full, cancelling the tickets who already booked a long time ago. # your company.#...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vaibhav Bhadang
from Boisar, Maharashtra
Feb 9, 2019
Report
Copy

met with an accident because of drunk driver! need the refund as well as medical compensation!!

Address: Pune, Maharashtra

My family (6 members) were traveling from nagpur to pune. Driver was drunk and still driving very fast. Bus met with an accident causing one women death and many severe injured including my family. Bus service men as well as the service provider were not so helpful during all the medical procedure!
I need all the medical expenses and ticket refund from orange tours and travels!!...
+2 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nareshkumar Duvvari
from Hyderabad, Telangana
Feb 6, 2019
Report
Copy

bus late because of drive

Address: Krishna, Andhra Pradesh

Hi,
Today i planned to travel from vijayawada to visakapatnam, bus reporting time was 11.15pm @ vijayawada but now it's 12.15am bus not yet reached the boarding point, and no information for late coming... Very worest from your part... Please look into it.
Below is my ticket details... And your travel office is full of mosquitoes and dirty...
Redbus mticket
Route: vijayawada to visakhapatnam
Ticket no:...
Helpful
Found this helpful?
1 Comment
Report
Copy

Related businesses

Prime Haven Holidays
5
(3)
TimesIndiaTravel.com
1
(8)
Orange Holidays
1.2
(26)