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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024

Complaints 505

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49

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456

So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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Orange Tours and Travels reviews & complaints page 8

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Address: Guntur

Sir i hqve booled q birth from Guntur to mysore on 8 aug 2021. I selected u19 as my seat no ad it was a single birth. But to my surprise it was a cleaner seat where it was not possible to sleep and sit. I requested the fellow driver and his associate go change my seat to a vaccant seat ( i have checked in net after passing nellore). He demanded rs 500 extra from me to get the seat changed.

Very bad experience in reputed Orange...

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Address: hyderabad

This is in regards to my trip from ahmedabad to mumbai on the 31'st july, pnr no[protected] .
im sure youll are aware of the goo[censored]p you'll did, during this trip, as at 3 am in heavy rains in mid night morning of august 1, we were asked, the full bus occupants were asked by the driver, after spending nearly more then a hour at maharashtra border to deboard the bus, and take any alternate means and reach our respective destinations...

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Address: Vijayawada

Website: Orange

25 July 2021 bangalore to vijayawada driver and conducter to worst guys and they never intibating nothing...

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I had booked ticket from vijaywada to bangalore on ott-3025 dated[protected] from orange travels website there it showed there will be personal tv when i came to my seat tv was there but not working so i asked cleaner of the bus he said all tvs are not working. If the tv is not working then why are you showing about personal tv while booking.
Now i am disappointed with orange tours and travels....

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Hi. I am travelling from Hyderabad to Vizianagaram. I have boarded bua and its not at all clean. Starting from bed, bedsheet and pillow everything is used and not even placed properly. There is no place for baggage as the person in charge said that it is locked. In this tough situations on COVID its minimum responsibility to provide clealiness. I have paid 2660 rupees for the ticket and atleast expect cleanliness as Orange generally has....

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Hi. I am travelling from Hyderabad to Vizianagaram. I have boarded bua and its not at all clean. Starting from bed, bedsheet and pillow everything is used and not even placed properly. There is no place for baggage as the person in charge said that it is locked. In this tough situations on COVID its minimum responsibility to provide clealiness. I have paid 2660 rupees for the ticket and atleast expect cleanliness as Orange generally has....

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Address: Mangalore

I m boarding from Mangalore to Bangalore
They have told that the bus you have booked had left 1 hour ago before the time given to me . They gave me the other seat which I m not comfortable...

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Orange tours and travels cancelled bus due to some accident abd rebooked another bus which costed lesser than previous bus fare for which orange did not refund our money back and not speaking with us disconnecting our calls...

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Both my parents are met with an accident in orange travels bus on 4th March ( tirupathi to vizag) . No one from travels did follow up. Both of them undergone surgeries. We definitely need an explanation about the incident and reason for not following up with the passengers family. We have incurred approx 4 lacks cost who will be reimbursing that amount..?...

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I booked ticket from Hyderabad to akiveedu .first of all the boarding time is 11:30 but they came 12:45 .they came late and leave me on road and no response of mobile.the driver and executive talking like road side ### and no proper behaviour of employees.is this the way they are treating passengers because they need some extra money to cheating the people .please take care of your employees and please refund my ticket amount...

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Address: Lb nagar hyderabad

My name is j s c raju . I have booked ac sleeper( ticket no TQ4M[protected] through redbus app for journey on 24/3/2021 but they have cancelled the service and alloted me a non ac bus( AP16TJ4352 )and told me that the balance difference amount will be credited. But till now i haven't received any payment or any communication regarding payment. Kindly look intlo the issue and resolve as soon as possible. I have been a regular customer of orange...

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Name: Nasari
Passenger Name:Santhi Kiran.

Traveling from Telaprolu to Hyderabad bus in AC sleeper on 20 March 2021 service number OTT 170.Boarding time is 11pm bus arrived at 12:30AM.i started calling driver from 11 pm onwards he didn't answer.after some time driver phone switch off message came as replying.Tried calling Orange customer care IVRS replied saying press 1 and 3 this message repeated but no use.Called Orange...

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Hi.. My name is Revanth.. We were travelling to goa from Hyderabad on 4/03/2021 in orange tours and travells ott no. 195 ...we met with an accident near belgum district ..we had injuries... We had a cheakup at govt hospital... Due to accident we had go back to hyderabad in other car travels which costed 20000/-...we need a full refund of bus tickets and other travelling......

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1. Buses are very low quality. It not Volvo multi axa .
2. While giving fake resign to customer and changing bus.
3. No time maintained.
4. Not professional....

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Address: Lb nagar orange travels

These people wantedly off the AC - this is worst we paid 1000 less than flight - what is the use of going like this and please donât EARN money like this, you cannot destroy the CUSTOMERs comfort and enjoy the CUSTOMERs money!
This is absolutely ###...

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[protected]- This person's behaviour was very rude and he left without informing, not even responding to my call.

i want my refund of Rs 400. Otherwise i will lodge an FIR against fraud....

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Address: Sion, Mumbai

For transportation of cargo to Sion office, the bus stops on the opposite side of the apartments (Highway Apartments Bus stop).

When you book the cargo to Sion, there is no information provided regd hamali charges and you are told you can pick up your stuff from the godown.

Now, however, when you go to pick up the cargo, you will be asked to pay X amount as charges or you won't be allowed to pick up your luggage.br...

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Address: parel

Bus number 3417 AC sleeper got breakdown at Pune and adjusted for alternate bus but there are no seats available and we are standing in bus along with my kid. I have paid total 2100 for my sleeper seat along with luggage charges is this the services you'lo give to customer.

Very bad AMD tortured service received from Orange.

I called customer care but picking the call and no one is ready to answer.
br...

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I gave my bike for transportation from bangalore to warangal on 23rd Dec.They said it will be transported in 3-4 days. Today is the 7th day, nobody knows its status.
1) Bangalore branch people says they already sent,
2) warangal branch says we didn't receive,
3) Customer care people are saying the status is not updated yet and gave hyderabad hub contact number.
4) Hyd hub people are not picking up the call.br...

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Address: OPP. MAHINDRA TOWER

Hi sir/madam,

iam travelling mumbai to telegana on 15.12.20, i will reach actual 8.00 on morning to attend function but reached night 11 clock..

the bus engine failed and stopped at night 8 clock on 15.12.20, they send another bus on morning 6 clock on 16.12.20 than after also bus engine failed 4 clock pm, , we called so many times service centre and agent no one reponse its worst service..

All...

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