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Orange Tours and Travels Complaints & Reviews

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Updated: Sep 14, 2024
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So far, so good. Orange Tours and Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Orange Tours and Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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Orange Tours and Travels reviews & complaints page 14

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Y
yoggi bhagat
from Nagpur, Maharashtra
May 5, 2019
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about sitting on

Address: Bhole petrol pump square, besides bhole petrol pump , nagpur , Maharashtra 440022, Nagpur, Maharashtra, 440022

I wanted to book 2 tickets but coz of some reason i couldn't do it so i booked another ticket but the matter is when i get into the bus i was speaking with my frnd but the bus conductor o[censored]r bus was not allowing me to talk with my frnd or let me seat with my frnd not only that the behaviour of that staff is very bad i was feeling afraid of them they r behaving lyk gunda type so please change ur staff or shut down ur bus services now i m...
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Balaji Praveen
from Delhi, Delhi
May 4, 2019
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refund for ticket

Address: Kolhapur, Maharashtra

I booked a ticket from kolhapur to bangalore at 10.00 pm bus.. I was waiting at boarding point for three hours.. Till 1.00 i didn't get the bus. I tried to call the driver but he was not reachable. I tried all other customer help number no response at all. I don't know to speak hindi or marathi and i was standing in the middle of the road.. Even the driver didn't call me... I paid rs. 2500 but i didn't get the bus... My mother is in hospital...
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H
hari krishna Kanumilli
from Tindivanam, Tamil Nadu
May 2, 2019
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bus was cancelled without any notification. customer care is not attending the calls.

Address: Hyderabad, Telangana, 534437

Hi

I have booked a ticket from hanuman junction to hyderabad and pnr number for reference is 92759116. Schedule arrival of bus was at 10:15 pm on 1st of may. There was no message detailing about driver number or service number. Upon calling customer care they informed me that service number is 122 and will arrive around 10:30

Waited for 1 hour i. E. Till 11:30 pm and there was no clue of bus. When enquired with...
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Bhavyabobbyy
from Hyderabad, Telangana
Apr 26, 2019
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overdriving rash behaviour and didn't pick up

My father was travelling from bhimavaram to hyderabad. The stop was informed as petrol bunk undi road. There was another girl waiting for the same bus. Bus crossed rashly almost over my father when he was showing the hand. And stopped a 5km away. Above that the drivers phone was switched off and he didn’t even attempt to call back. After catching the bus the driver talked very very rashly and used worst language. And customer care wasn’t...
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V
Vinod Chinnannavar
from Bengaluru, Karnataka
Apr 23, 2019
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tv screen

Address: 2347/1, WARTAK GALLI MUDHOL ROAD, JAMKHANDI, Bagalkot, Karnataka, 587301

Hello there,

I am vinod, i am in a journey from bangalore to manipal. According to the booking itinerary, i was promised to provide personal screen. During the journey i asked the cleaner about the tv screen, he said it won't be turned on, in a rude way.
I made booking into this bus, because i needed a personal screen in the bus. This is making me regret booking such a fraudulent bus fleet.
Then i called goibibo,...
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[email protected]
from Yellapur, Karnataka
Apr 20, 2019
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bus driver is very rush in driving and no washroom stops given

Address: No 407 3rd cross, Flat No B-1, ambedker Nagar whitefield, Bangalore, Karnataka, 560066

The bus started at 9 pm from hospet the driver droce vehicle very rash. When asked about washroom stops ge is asking ladies to sit on the road. Please take necessary action about the whole orange tour n travel
- orange travels - your journey details: busno: ka51ac6012, serviceno: serviceno: ott - 1002, seatno: l14, l15, contact no: [protected]. Track yourbus at http://s.yourbus.in/f1p....
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projects Artikel
from Hyderabad, Telangana
Apr 19, 2019
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driver not responding and talking very rudely

I am travelling to bangalore to chennai in date 18-04-19 at 11:59 pm from bommasandra bmtc bus stop. But this driver is not picking call and after 1 hr delay he called and saying that i cannot come to your stop. He is stoping bus 1km far from my bommasandra bmtc bus stop and telling i will leave and go like that, talking very very rudely.

Bus no:ka01ah5372
Driver no:[protected]
Journey date:18/04/19 at 11:58pm...
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R
ritscarol
from Mumbai, Maharashtra
Apr 14, 2019
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wrong guidance

Address: 560029

I was traveling from bangalore to hubli
Bus no 0545
14-apr-2019
10:50 pm timing
I had pick up point from madivala by 9:pm but due to the traffic couldn't able to come so got a cal from driver and he informed me to come anand rao circle race course road by10:50
I reached by 10:20 to pick up point and asked about the pick up point of orange travels he said go straight but we couldn't find the location...
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Dr.Balaji
from Mumbai, Maharashtra
Apr 14, 2019
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complaint about frequent stoppages enroute

Address: 500007

Hi,

Bus service no. Ott 153
Hyderabad to pune
Date of travel: 13th april 2019

I travelled by ac sleeper bus which was direct bus, not having dinner stop as you mentioned in ticket, supposed to reach pune @8am.

Driver stopped bus 3 times enroute and after questioning him, behaved rudely with passengers.
In morning, at the gap of 2 hours, he stopped bus twice.
I am...
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J
Jimisha Kapildas
from Mumbai, Maharashtra
Apr 13, 2019
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unprofessional behaviour issue and vehicle is horrible

Address: Orange Tours and Travels

12 april travelled from thrissur to bangalore ac sleeper bus at 11pm. Bus was late, driver was very rude, unprofessional, raising voice and making fun with all passengers in tamil. 2 drivers thinks passengers doesnt understand tamil. Dint stop anywhere even for toilet purpose. Apart vehicle was so horrible with lots of sounds old vehicle. Passengers were not comfortable and couldnt even sleep. Charging high price on tickets on cant provide...
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Samudrala Mani Kamal
from Mumbai, Maharashtra
Apr 13, 2019
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in bus water leakage

Address: Bangalore

Hi my name is mani,
On 12th april i booked ticket in your travels. From bangalore to vijayawada,
Now i want tell about bus condition
Overall the bus is good but, in my place i noticed that water leakage from the roof (Air conditioner) place. Due to this i got irritated 😡, even i didn't got sleep also, so please try to rectify this issue,
Thank you...
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A
aj3199
from Bengaluru, Karnataka
Apr 9, 2019
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drop off location has been changed and charged extra 400 rs. for luggage

Address: Pune, Maharashtra, 411036

Boarded a bus from surat to pune (7th april 2019) and i had very bad experience with orange travels.

First driver simply denied carrying more luggage (4-5 bags) in bus and charged extra 400 rs for the same. I booked bus through redubs and jahangir hospital was clearly mentioned in drop off location however driver dropped us off at katraj instead of jahangir hospital and he even didn't provide any info regarding van services...
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srs_1234
from Bengaluru, Karnataka
Apr 8, 2019
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inconvenience during journey - orange travels

Recently i had boarded a bus from bangalore to manipal on 5th april.

Ticket no: tn4s91321700

Pnr no: ts[protected]nnil/12874765/ott - 1065

The ac in the bus wasn’t working. Many other facilities like tv, and water bottle snacks, clean blankets and sheets were not provided. I had found insects in my blanket. I booked two tickets in seats l5 and l6 and it costed my 2800₹. I would expect my...
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Pvknaray
from Gudiyattam, Tamil Nadu
Apr 7, 2019
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why pick up point changed

Address: 605008

Sir me booked in redbus for organge to coimbatore on 7.4.19 night 10 pm from puducherry. I am surprised to see that one mini van is picking up from puducherey and stopped in villupuram hotel annamalai residency and standing here for past 1 hr but the bus still not arrived. Please mention clearly in the website wheteher it is redbus or orange at the time of booking itself rhat only mini van will pick from puducherry and only from villupuram...
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Rangarao Chigurupati
from Mumbai, Maharashtra
Apr 7, 2019
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lost item

Address: Hexagon Capability Center, Hitec city, Hyderabad, Andhra Pradesh, 521321

- orange travels - your journey details: busno: ar1g4145, serviceno: serviceno: ott - 77 (Sleeper), seatno: u7, contact no: [protected].
I have traveled in above bus, i lost my earphones sony c400.
I couldn't get any response from driver or assistant to verify at my place, even they didnt stop the bus at a moment.
Please help me out to get my lost items

[protected]...
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Ramakrishna Kittu
from Bhattiprolu, Andhra Pradesh
Apr 6, 2019
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worst service

Address: Hyderabad, Andhra Pradesh

Never again will book orange travells...booked pune to Hyderabad departure time Delayed as arrival also delayed, we Booked this trip for weekend where we have two days to spend time with family as i should return sunday evng, orange travells ate my Saturday half day why the hell i should plan weekend trip yo family i don't understand...it costs me 2200 to book bus waste of money..i regret booking orange travells
I need money back...
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Srutha Keerthi Aryasomayajula
from Mumbai, Maharashtra
Apr 6, 2019
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pick up van contact not reachable.

Address: 600089

Ticket number - tn [protected]. I tried reaching mobile numbers provided in the message multiple times. I kept on receiving multiple messages with updated contact details and nome of the umber worked. I tried reaching customer care also. They did not pick up. I kept receiving messages saying technical reasons, operator numbers are updated. But none of the numbers worked. The numbers were switched off. After an hour from the pick up time i...
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P
Praveenzee
Apr 4, 2019
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cheating customers with wrong information

Address: Nizampet, Hyderabad, Telangana, 500090

The company is cheating customers with wrong information. They are doing fraud with the brand value. I booked tickets for a journey with patient & new born. I booked a direct bus after confirmation but they changed the bus to a non AC. The customer service was giving wrong information & Bus staff was rude..! I convey that I’ll continue to share this experience & fraud business of Orange Travels in every possible forum & media.
br...
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K
KUMAR
from Vijayawada, Andhra Pradesh
Apr 1, 2019
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bus was stopped

Address: Guntur, Andhra Pradesh, 522601

Dear sir,
Good morning. Service no.3001 was stopped in between karnataka boarder. Driver say that bus was breakdown and customer care people say that permit not there to travel upto pune. It is completely difault of orange travels authority and more over my sister daughter is travelling in that bus to pune seat no. C3 by name b vyshnavi. She is having final exam today in pune. So we are ready to move to consumers forum for redressal....
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SVS rao
from Mumbai, Maharashtra
Mar 23, 2019
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journey constraints and bus staff behaviour

Pnr 12778592 hyd to amalapuram

Driver and helper made this bus as city bus after gudivada town allowing general commuters in to bus and collecting money. This is continued till amalapuram town.

Bus was to reach amalapuram 8.00a due to this it has reached 9.30a.

Up on questioning driver & helper gave rude replies and according them this money is being collected with the notice of orange travels...
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