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OYO Rooms Complaints & Reviews

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3.7

Updated: Jan 29, 2025

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OYO Rooms reviews & complaints page 5

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Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001

Website: www.oyorooms.com

I had booked OYO Townhouse 1072 Rks Prestige on 14th July (Booking ID :X7Y35428) and cancelled the booking on July 17 2023 (Ticket ID: [protected]). I had paid Rs.2877 as advance.
As per the cancellation policy cancellations before 9AM, July 2023 was 100% refundable.
However I have not received the refund amount yet.

I complained to the customer care many times via phone and emails but did not receive any response...

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Hi,
I had made a booking for staying at collection o tierra woods, hbr layout, bangalore-560043 between jul 25-27 and made payment through google pay for rs 2485 (Booking id: i8ct5659).
I wanted early check-in while booking through customer care representative call for which he mentioned the tariff as 30% of one day charge which was maximum of rs 300 (Customer care executive mentioned this amount) and the early check-in charge...

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Hi,
I had made a booking on 30-Jul 2023 for staying at Collection O Tierra Woods, HBR Layout, Bangalore-560043 between Aug1 -Aug3 and made payment through Google Pay for Rs 2760. Booking ID: VGQJ4198
While booking through customer care representative call, I informed that I would need early check-in and asked the representative to inform the hotel of the same. He told that he informed the hotel manager of this detail and that...

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I booked 2 rooms in hotel in pachmarhi, Madhya Pradesh and the name of hotel is pachmarhi hills but when we reached to hotel, they told us that the room is not available, and we didn't get any room. we r in trouble because we didn't find any hotel available here. we r very stressed in this night. this is horrible experience with Oyo....

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Address: Gandhinagar

I was booking an Oyo in gandhinagar through application. When i was paying, the amount got deducted but it showed that retry payment booking failed. And in the app it is not showing anywhere. When I tried to reach customer care they asked for booking Id. How can I get booking I'd without a successful booking?. When I tried again the customer cared agent told me that he is transferring my call to his senior and put me on hold for 10 minutes...

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Address: Kerala

I have booked a room and when rrached there the hotel owner denied my booking and asked to call oyo and cancel. So i called customer care and initiated a cancel and they told like refund will be available within 14 days. But the refund is not credited after 14 days....

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Website: OYORooms

I booked a room for the 7th August 2023 at the White Horse hotel in Ripon in the United Kingdom on the 24/04/2023 and paid for it by debit card on the 25/04/2023 according to my bank.

However I can no longer make that date and wish to cancel and receive a refund which according to their terms is quite possible given suitable notice.
I tried phoning them and when connected the automatic reply gave me a choice of 4 options...

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Address: belgaum

I had booked hotel on oyo app on 25th of may 23 for 7th and 8th of june and the booking was confirmed but later i got a message from oyo that the hotel is not available on selected dates so either you change the hotel or opt for refund.So o choose full refund later then no is responding to my calls and service team is transfering the calls from here to there. The OYO ROOMs is the worst app so i prefer none should use it. I need the refund...

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Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001

I had very bad experience with OYO i booked hotel on OYO site with help of OYO Representative on call they confirm my booking and later they Cancelled my booking now i have to file complaint against them here to get my refund back I did a two bookings from OYO with help of OYO Representative for collection o martin inn hotel on 29th July 2023 to 30th July 2023(OYO Booking id's SWVL1571 & R8RZ6993) on call they said they have rooms...

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Address: Chennai

Website: booking.com/oyohotels.com

Ticket ID [protected]

Oyo room booked-rooms not available/denied-Tirupur, Tamil Nadu- Vijayalakshmi hotels near Railway station

we were left without choice at midnight/ with family searched for rooms and paid double the tariff amount.( 1500 Rs/ night) we have lost advance 50% of the hotel tariff on website booking (350 Rs),...

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I booked an Oyo Room and paid 1600, but when I reached the location I was denied check in even though i paid in advance the money and was asked to leave, in that time I was shifted to another hotel without my consent and that was so bad compared to what i paid for, so I canceled the booking and oyo called this as my mistake and dint even give my money back. Oyo refunded only 111 rs out of 1600, and this was there mistake, my check in time...

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I booked an oyo room and paid 1600, but when I reached the location I was denied check in and was asked to leave, in that time I was shifted to another hotel and that was so bad compared to what we paid for, so I canceled the booking and dint even get my money back.
Booking Id- XT6G0344...

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I booked a room in hotel kings inn on 29th July through oyo app. I paid booking amount through app but when I reached hotel, they told me that booking is invalid and if I want to checkin I will have to pay extra tariff charges which is not mentioned anywhere in the oyo. As I had no other option, I had to pay extra charges i.e. 550₹ apart from 450₹ which I paid while booking, so total bill was summed up to 1000. They also refused to give...

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Address: Plot No: 38, Door No:40, Ground Floor, Second Main Road, Ambattur Industrial Estate, Chennai 600058

I have booked hotel with OYO app and provided the GST details in the app to get GST invoice to submit & claim the bills to my company against my travel expenditures. I have reached out to OYO call center few times and no support received. Call center forward the call to hotel manager and hotel manager says OYO is supposed to provide the invoice

below the booking details-

RGSZ4430 Edasserys kalamassery Tourist...

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Hi.
Booking ID PP4H7595

I booked a suite room at Oyo 1116 G Silver hotels

I was not allowed to check in immediately. The OYO exec then helped me check in and then I proceeded to my room.
Once i got there, the condition of the room was very bad. Pan and puke spit everywhere and the stains were not gone. Bed sheets, bed cover pillows were full of soil marks. Wallpapers were hanging and damaged....

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I have booked a oyo hotel on 17th April 2023.I paid it online. but the booking was cancelled from their side due to some issues of them. they have promised me the refund within 7 days. but they are not giving the money till now. and they are not responding to my calls either. They are just bluntly ignoring me. Their customer support is very rude and unsupportive.I am just tired of calling them, as if they know everything and they are resistant...

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Booking # H6IX6172
Date of check in- 25th July 2023
Oyo ticket # - [protected]

Hello Team,
I am Abhinav Samar, booked an oyo room and paid online (Pre booked) when I arrive to Hotel at 8pm, reception person not allowed checkin saying that I have paid online, they dont accept online payment. I could have to pay in cash to hotel. I tried calling Oyo customer care multiple times, but no one bothered. Few...

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There is a scam going on...
booking id : DK9T9242
I booked the room on 26th of july for the 2 days ...and i cancelled it at 06:08 am on the same day .
it was showing if you cancel the booking you get whole refund i have the screnshot whuch i cant attach here .later on i made a call to the customer care number they are saying you should have to cancel this on 25th of july then you get your refund .When i booked it on...

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Website: www.oyo.com

There is a scam going on...
booking id : DK9T9242
I booked the room on 26th of july for the 2 days ...and i cancelled it at 06:08 am .
it was showing if you cancel the booking you get whole refund i have the screnshot whuch i cant attach here .later on i made a call to the customer care number they are saying you should have to cancel this on 25th of july then you get your refund .When i booked it on 26th how can i cancel...

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Address: Bangalore

I have requested for gst invoice for my booking where I booked in Oyo and payed at hotel. Then they didn't provide me gst invoice they said hotel will give but i booked in oyo so hotel is saying oyo will give. And finally i am not getting from anyone. When i ask in customer care they are sending me payment receipt without any tax details and telling me it is the gst invoice. This is against govt gst laws....

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