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OYO Rooms Complaints & Reviews

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Updated: Jan 29, 2025
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OYO Rooms reviews & complaints page 6

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H
Harsh Dubey 543
from Burhanpur, Madhya Pradesh
Jul 22, 2023
Jul 22, 2023
This thread was updated on Jul 22, 2023
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Refund not initiated for cancelled booking

I had cancelled my booking from 5-8 July with booking id ce5g4170 but refund had not been initiated in my bank account after 14 days also...
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Harsh Dubey 543
from Burhanpur, Madhya Pradesh
Jul 22, 2023
Jul 22, 2023
This thread was updated on Jul 22, 2023
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Refund not initiated for cancelled booking

Website: www.oyorooms.in

I had cancelled my booking from 5-8 July with booking id ce5g4170 but it is now more than 14 days but refund not initiated initiated in my bank account...
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Shivapavankumar Kandukuri
Jul 15, 2023
Jul 25, 2023
This thread was updated on Jul 25, 2023
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Cancelled Booking informed after reaching hotel Premises

Address: 105/6 9th Phase Road, 64, Kukatpally Housing Board Colony, Hyderabad, Telangana 500085

I have booked 2 hotel OYO rooms on 14thJuly 2023 for 15th July to 16th July through Makemy Trip.com, on my Office Meeting and have travelled all the way from Nellore, Andhrapradesh to Hyderabad, Telangana and reached on 15th to Hotel OYO Townhouse 1235 Jahnavi Group Located at 105/6 9th Phase Road, 64, Kukatpally Housing Board Colony, Hyderabad, Telangana 500085. After reaching Hotel they informed the booking has been cancelled and rooms...
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R
RaviShukla3006
Jul 14, 2023
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Asked for refund but didn't received yet

Hello I am one of the guest of who booked a room but then I tried to cancel because I didn't checked in and checked out for that particular day and rebooked another day for which I needed and then I am keep on taking follow ups for my refund of cancelled value and they are simply telling me over the call we have already initiated the refund money but unfortunately I haven't received yet. OYO people are simply cheating the and delivering the...
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S
swathy m
from Bengaluru, Karnataka
Jul 14, 2023
Resolved
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OYO rooms Check in denied

Address: Flagship hotel paradise inn ,#7, Nvr complex srg Dental college Road, Munnekolala, Marathahalli, Bangalore 560037

I had faced the issue with OYO in Bangalore multiple times, we booked Oyo for July 8th and 9th 2023 and done pre-payment also, on the day of check in the hotel, they denied the booking saying no rooms available. If rooms are not available how does this booking got confirmed. Cheating from Oyo side, this is the 3rd time happening from OYO, very irresponsible. Simply taking customers money and refunding after 14 days, also the recent refund...
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Shivam0972000
from Pune, Maharashtra
Jul 11, 2023
Jul 11, 2023
This thread was updated on Jul 11, 2023
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Complaint Regarding Non-Receipt of Refund

Booking ID: GVRC2529
Date :- 1st May 2023
I booked hotel room in Bangalore but Hotel Manager Denied by saying I have not listed my hotel in OYO. So you can't booked.
So I cancelled the Hotel on Same date after waiting for 2 Months yet didn't receive Refund....
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L
Laksh97
Jul 10, 2023
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Regarding promised refund

Hotel charged very high amount during checkin. It had 5 stars in oyo app.
Conflict got resolved with a promise of refund by oyo app.
Still waiting for the refund. It's been more than 7 days!
No options of recomplain is showing up!

Requested to resolve asap and provide refund....
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Laksh97
Jul 10, 2023
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Still no refund

Hotel charged very high amount during checkin. It had 5 stars in oyo app.
Conflict got resolved with a promise of refund by oyo app.
Still waiting for the refund. It's been more than 7 days!
No options of recomplain is showing up!...
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Address: Gurgaon
Website: www.oyorooms.com

I had booked an OYO Room at Super OYO Townhouse 83601 from 24th June 2023 to 27th June 2023, and paid the full amount of ₹4118.00/- from my SBI Credit Card. But I was denied check-in saying the room was full in the Hotel, I contacted the Oyo consumer complaint and they canceled my Booking promising a full refund. The Oyo team also acknowledged that by mistake I was checked in from 25th June - 27th June and only 24thjune-25th June was canceled,...
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A
Abhisek Mallick
from Mumbai, Maharashtra
Jul 8, 2023
Jul 9, 2023
This thread was updated on Jul 9, 2023
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OYO Scam:Non Refund of Money by OYO

We have book a hotel room in gwalior with SYDE0905 in the name of Gaurav Mallick mobile number[protected]. But the hotel denied check in and Oyo initiated a refund but I haven't received the amount yet even after 5 months. This is fraud/scam that Oyo is running and I found many people facing the same issue. Booking date: 22nd Jan...
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F
Freeking Alex Manoz
from New delhi, Delhi
Jul 6, 2023
Jul 6, 2023
This thread was updated on Jul 6, 2023
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Hotel super oyo Flagship Resort sita kiran running scam

I had booked this hotel through make my trip online app for a check-in date 19th May 2023. I paid the tariff amount INR 1037 to MakeMyTrip and booked my room. On the check-in date, the hotel first denied the check-in stating that their tariff is higher than what I had paid online and they want the extra money. I end up paying additional money to the hotel as I needed to rest and could run to look for another hotel. Makemytrip told me that...
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T
Thakur786
from Indore, Madhya Pradesh
Jul 5, 2023
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Invoice not provided for online payment

I have made OYO booking at flagship the surbhi, mp nagar zone 2 behind patidar studio, huzur tahsil, bhopal for date 03 july 2023 to 04 july 2023 with booking id's PC280956 (Rs.910), As per mentioned in oyo online portal under booking but they have not provide me invoice for the same Rs 910/- i have paid through oyo app. Continuously trying to talk with oyo customer care but there is no resolution provided yet. People from hotel refuse to...
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V
Vaibhav Tidke
Jul 5, 2023
Jul 6, 2023
This thread was updated on Jul 6, 2023
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Refund amount with oyo

I did the booking with booking I'd Jfqv1052.
Paid 3997 for partial booking.
Next day kyo executive cancelled my booking and told me that they will provide full refund.

But still I have not received any refund on this....
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G
Gamescaptain
Jul 4, 2023
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Since 4 months I didn't get my refund amount

My booking ID is TVJX4820 and this booking has been done by the Oyo team only and because of some extra charges demanded by the receptionist so I didn't check-in and the manager of Oyo team had cancelled my booking but since four months I didn't received my money back.
The Oyo team who is appointed for refund process has verified my details twice to thrice they give me assurance that you will get the refund within 2-3days but I haven't...
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K
Kaushal Rathi
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Difference in room picture shown on the OYO application and the original room

I had booked a room from the OYO app in the hotel Sunrise Suites. As soon as I entered I was told that my booking amount is really low so the hotel first told me they’ll talk to the OYO management regarding the same. I was really tired so the hotel gave me their suite room to rest, which was actually the room I had booked seeing on the OYO application. I had paid the amount I was supposed to as shown in the OYO app to the hotel management,...
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S
sanket paharia
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Reg invoice not received

Booking id - Q2VJ7681
user - [protected]
name - sanket paharia

i am unable to get the tax invoice, hotel is not receiving calls, chat suppport is of no use. tried many time, . one time connected to customer care they kept call on hold for too long then disconnected....
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sanket paharia
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Reg invoice issue

I booked my stay at greenleaf hyderabad in was mentioned its a ac room, but when i landed in hyd and reached hotel . room did not had any ac, and the manager said he cant do anything., On the other day while checking out no body provided me tax invoice, i called customer care many times, CCR held up my call for half an hour then disconnected . I am raising this issue on chat support also but unable to find any solution, I am getting difficulty...
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S
SatnamsD
from Chandigarh, Chandigarh
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Refund not given- harassment

Have made a booking on 18 june2023 by calling customer care of oyo, at the time of booking they said if didnt like rooms they we will refund you, when we reach there in hotel the condition of the room was not good and ac was not working .. since we called service boy no one came there to assist us.. then we left the hotel in less than 10 minutes and booked another room as we have to go further for function. We even called oyo customer care...
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Address: 9161 Slough Rd, Canal Winchester, Ohio

Wend to North Lima, Ohio OYO. Paid for room with credit card. They wanted a fifty dollar deposit. Credit card denied for deposit. No other credit card and not enough cash. Went to stay somewhere else.
OYO main office/booking charged my credit card on file due to North Lima, Ohio marking my reservation as canceled after the cut off date for a refund.
Need a refund for $92.40
James Hendren
[protected]...
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A
avinash1996
from Indore, Madhya Pradesh
Jul 1, 2023
Aug 1, 2023
This thread was updated on Aug 1, 2023
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Refund not received after so many months

Address: 9TH FLOOR, SPAZE PALAZO, SECTOR 69, Gurugram, Haryana, PIN: 122001

I booked OYO rooms from official website on 4th October and paid ₹21123 in advance for 23 nights stay (lunch included) from 9th October-2022 to 1st November-2022. Then on October 16 I initiated a request to shorten my booking through customer support and my checkout date was 18-Oct-2022. For the same I got an acknowledgement mail from OYO that OYO has received my request. I checked out from the hotel on the mentioned date 18-Oct-2022 as...
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