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OYO Rooms Complaints & Reviews

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Updated: Jan 29, 2025
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OYO Rooms reviews & complaints page 9

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P
Pratiksb
from Nagpur Urban, Maharashtra
May 25, 2023
May 26, 2023
This thread was updated on May 26, 2023
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Manager charged extra money and avoiding to give bill mentioning that it is food bill but no food was ordered by me.

I booked room in oyo hotel orbit inn on 21st may through oyo app. My booking ID is ZRVC1048. But at checkin property manager told that he cannot give room at such low price and I had to pay extra money. So apart from 522₹ which I paid on app, he took extra 878₹. I tried to contact oyo customer service but I was not able to connect. As I was travelling from a long journey, I had to pay extra money. I am sharing screenshot of payment done...
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S
Shri_100
from Kolhapur, Maharashtra
May 23, 2023
May 25, 2023
This thread was updated on May 25, 2023
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Payment deducted but no booking id generated.

I booked a room using Oyo rooms, made a payment of 3371 on 6th may 2023 using gpay. But for the payment they didn't provide me a booking id. After contacting the helpline they denied of any such transaction. It's been almost a month still they have not resolved the issue. Please help...
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H
Hrittika Maity
May 23, 2023
May 25, 2023
This thread was updated on May 25, 2023
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Not received refund yet for 3 months

Website: www.oyorooms.com

I had booked a room back in February. Here is the details attached:
Dear Customer

Thank you for choosing *OYO*. Your booking for Capital O Hotel Vitthal Inn is confirmed.

*Booking Id*: D4E26171
*Check-in Date & Time*: 04 Feb, 12:00 PM onwards
*Checkout Date & Time*: 06 Feb till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 2 guests
*Address*: Block A,...
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M
Mohanvinita
from ghaziabad, Uttar Pradesh
May 23, 2023
Jun 3, 2023
This thread was updated on Jun 3, 2023
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Refund of my amount for the booking id : 922875389

Address: OYO 22703 Jee's Stay

Hi oyo team,

Booking id :[protected]

I booked a hotel oyo property (Classic double or twin, quantity-02) in varansi, oyo 22703 jee's stay through agoda apps on 29 mar, 2023 for check in on 28 april and check out in on 30 april 2023 and made a complete payment of rs. 5775.71/; i also received confirmation that the hotel booking was completed via [protected]@agoda-messaging.com and receipt by agoda company...
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S
sarensarijit@gmail.com
from Howrah, West Bengal
May 23, 2023
May 24, 2023
This thread was updated on May 24, 2023
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Request for refund

I made a payment for a hotel booking in Oyo application. The booking amount was 1088. The amount was deducted but the booking was not confirmed so the booking Id was also not generated. I called Oyo customer care several times but they didn't solve the issue and kept forwarding the calls. The UPI transaction Id is[protected]. I want to get the refund for the aforesaid amount. The screenshot of the transaction is attached herewith for reference....
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S
sarensarijit@gmail.com
from Howrah, West Bengal
May 23, 2023
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Payment deducted but booking not confirmed

Website: Oyo

I made a payment for a hotel booking in Oyo application. The payment amount was 1088. The amount was deducted but the booking was not confirmed so no booking Id was generated. I called the customer care several times but they didn't solve the issue and kept forwarding my calls. The upi transaction Id is[protected]. I want to get my refund for the aforesaid amount. The screenshot of the transaction is attached herewith for reference....
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K
Kkcowart3
May 23, 2023
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Horrible condition and false advertising

Address: OYO Beltline rd Mobile, AL

We booked our room through Priceline on Priceline the hotel looked nice and rooms looked nice and I knew there would not be a breakfast bar but it had that they had mini refrigerators and microwaves so that was fine. It also advertised TVs etc we get to the hotel and check in he tells me no tv, no coffee pot, no refrigerator and no microwave. We get up to the room there’s no light switch in bathroom, no toilet paper, no light in room, tape...
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S
S. Shuvo
May 22, 2023
May 24, 2023
This thread was updated on May 24, 2023
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Refund issue about oyo rooms

My booking number was N5A05415. After I reached to the hotel the hotel denied my check in saying they are full and no room was available. At first they didn’t even find my booking. After I showed the booking confirmation on my phone they denied booking. Then I called OYO and after 30 min of fight oyo agreed to give me a full refund. This happened on 10 May 2023. Today is 22nd May 2023 and I am still awaiting for refund....
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P
PratikkSb
from Nagpur, Maharashtra
May 22, 2023
May 25, 2023
This thread was updated on May 25, 2023
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Asked extra money at check in

I booked room in oyo hotel orbit inn on 21st may through oyo app. My booking ID is ZRVC1048. But at checkin property manager told that he cannot give room at such low price and I had to pay extra money. So apart from 522₹ which I paid on app, he took extra 878₹. I tried to contact oyo customer service but I was not able to connect. As I was travelling from a long journey, I had to pay extra money. I am sharing screenshot of payment done...
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S
Shivika Daulani
May 21, 2023
May 23, 2023
This thread was updated on May 23, 2023
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Denied check in and refund not given

I have been denied check in to the Oyo property collection o 78675 collection o key rooms for booking ID AJ3P4613, when we went to the property they said we are not taking bookings through Oyo now. They asked us if we want they can shift us to a near by property, which is not even decent and we denied. I called 100 times to Oyo customer care from the app and they said I can’t contact the property and are manager they are not picking and...
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S
Shivika Daulani
May 21, 2023
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Denied check in and not giving the refund back

I have been denied check in to the Oyo property collection o 78675 collection o key rooms for booking ID AJ3P4613, when we went to the property they said we are not taking bookings through Oyo now. They asked us if we want they can shift us to a near by property, which is not even decent and we denied. I called 100 times to Oyo customer care from the app and they said I can’t contact the property and are manager they are not picking and...
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A
Aswinryuk
from Chennai, Tamil Nadu
May 21, 2023
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Hotel denied my check-in

Hi Team,

Myself Aswin

I booked a hotel in oyo on 17/05/2023 booking id is IEKB1085 and payment is also done via gpay( added screenshot for booking and payment).

My check-in date is 20/05/2023.

Today morning I called the Hotel for confirmation, hotel manager said like I need to pay 500 rs extra. So I called oyo help team and informed about the same, one of your customer service...
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A
Aswinryuk
from Chennai, Tamil Nadu
May 21, 2023
May 22, 2023
This thread was updated on May 22, 2023
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Check-in denied by oyo township 211 chennai

Hi Team,

Myself Aswin

I booked a hotel in oyo on 17/05/2023 booking id is IEKB1085 and payment is also done via gpay

My check-in date is 20/05/2023.

Today morning I called the Hotel for confirmation, hotel manager said like I need to pay 500 rs extra. So I called oyo help team and informed about the same, one of your customer service person kept me on hold and spoke with hotel...
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M
M a n u
from Delhi, Delhi
May 17, 2023
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Payment done but booking id not generated. Kindly refund my money

Payment done but booking id not generated. Kindly refund my money....
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M
M a n u
from Delhi, Delhi
May 17, 2023
May 17, 2023
This thread was updated on May 17, 2023
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Money deducted from UPI but booking not done

Rs. 655 got deducted while I was paying through phonepe upi with transaction id T2305151155416013544736 and utr[protected]. But booking not done. I got no booking id so please refund my money....
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P
praveen.r.r
May 16, 2023
May 17, 2023
This thread was updated on May 17, 2023
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Denied checkin without paying extra amount over the app price

Booking Id
AOE01356
Booked by Praveen on Thu, 11 May 2023
SPOT ON Gayatri Comforts
Gayatri Comforts
353, Yelahanka Satellite Town, Yelahanka, Bangalore

Payment Details
Total Amount ₹411
Room charges for 1 Room x 1 Night ₹1485
Discounts - ₹1074
Total booking amount ₹411
Paid Amount - ₹411
Paid through Credit Card 5:40 PM · 11 May 2023 - ₹411br...
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S
Srijitnair
May 12, 2023
Jul 28, 2023
This thread was updated on Jul 28, 2023
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Property was not liveable refund refused

I did place a booking yesterday on 11/5/23 and when i reached on the property i was asked to pay upfront and a room was allotted to me when i entered the room the was very bad. IT had the following issues.

1) there was spider webs ( showed it to the Oyo team )
2) TV wont work ( was checked by the oyo team )
3) Window had garbage Dumped outside the room ( showed it to the Oyo team )
4) The room did not appear...
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A
adityaicd2016
May 11, 2023
May 13, 2023
This thread was updated on May 13, 2023
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Amount not refunded with ticket id 3827413090

Amount not refunded yet.
Deatails of complaint given below:-
Ticket ID: [protected] | Ticket Type: SIG Escalations | Resource Type: Booking | Resource ID: NACO2515.

Kindly look into it....
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G
Greatanuj
from Agra, Uttar Pradesh
May 11, 2023
May 11, 2023
This thread was updated on May 11, 2023
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Taking extra pay by hotel, misbehaving with guest by hotel staff, doesn't provide mineral water bottle

I booked the super oyo townhouse 691 hotel. The hotelier made me wait for an hour. After waiting for an hour, he refused that your payment has not been done.After the payment was cleared, the hotelier took extra money from us for GST. We paid GST, after paying GST, we check in, but due to non-functioning a.c. in the room, we asked to change the room. On being asked to change the room, the hotelier asked us to pay 1500 rupees and take classic...
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A
ankita.dubey.estuff@gmail.com
from Jabalpur, Madhya Pradesh
May 10, 2023
May 11, 2023
This thread was updated on May 11, 2023
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Harassment and fraud issues

I have booked a hotel in Bhopal for my mom and sister. It was confirmed and paid and they reached the hotel and the hotel guy abused them for making a booking with OYO and threw them out of the hotel.

being new in the city they kept asking him for their room but he didn't bother. My sister had an exam the same day in Bhopal. That is why she travelled 17 hours and reached there, she kept requesting that my exam will be missed....
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