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OYO Rooms Complaints & Reviews

www.oyorooms.com

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Updated: Apr 11, 2025

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I have stayed in Oyo affiliated building in Bangalore NRV hospital Airport Road Bangalore. The attendants are not at all helpful . Secondly I have booked the room for 859 approx when I came in for check in I was asked to pay 206 extra. I was left with no other options and I paid for it. Thirdly water scarcity is an issue in bathrooms. When we inform them they take it casually. After multiple calls they turned on their...

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Booking id: YIOL5717 Date: 7/5/22
Amt: 981.00
I made online payment after i reached the hotel i was asked to pay more than double the paid amt to get a room.
So i did not stay at the hotel and demanded for a refund. Oyo CS is terrible. They have marked as no show at the hotel which is a false info.
I want my money back....

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Website: www.oyorooms.com/yo

I have booked a room through oyo app on 11 th july and paid Rs.2295. But the hotel refused to give me a room for that price and asked me to pay extra and I paid an extra amount Rs.1049. When i contacted OYO regarding this they said they would refund the extra paid amount upon submitting the bill. But now they arent returning to my emails and contacting OYO seems impossible on this matter. My booking ID is RRBM3824. IT LOOKS LIKE WE CANNOT...

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OYO Team,

Let's say blunder team or blunder developers 🙏

I made a booking on 26th July with booking id JJPR3198 for Oyo 8281AJ palace for 13-15 August

Now yesterday after 10days of booking i got a call from oyo that if you don't cancel your booking then you will face issue with check-in. I said what the hell!!!

Customer support girl said due to some technical glitch on site on...

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Address: Guwahati, Assam

Sir/ Madam,
I had made a booking on oyo vide booking id KMF79215 on 30/07/22. But I got a message from oyo that there is no room in the hotel that booked. And Oyo gave me 2 options one is that I can shift to another hotel or I can cancel it and full refund for the same would be initiated. So, I choose to cancel my booking and booked another room offline. But I have not received any refund for my booking till now. I am trying to contact...

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Hi
I booked the oyo town house 071 on 1st aug_22 and 1st payment done by phone pay but failed later done by credit card. But both the payment deducted from my account.
Kindly check and reverse the twice deducted payment.
Thanks...

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I made a booking with Oyo booking ID LP3W7514 on 15th June to 17th June. I have been doing follow up since then for refund whereas the helpline executives at [protected] either kept the call on hold for infinite time or does not give any response. I have made about 30 calls however no one is giving proper support. Once an executive did confirm that refund is showing in the system and is under process. But almost 2 months are going to passed...

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Khushi Chetri
Attachments
11:45 AM (2 minutes ago)
to oyocare, mybookings, guestsupport.na

Dear Team

This is regarding my booking reference # ISOQ2127!!

Last night, I contacted OYO customer care to assist in booking an accommodation which accepts a soft copy of ID proof, as the travel was made for a medical emergency and the hard copy/original ID proofs were left at home. After...

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Address: Pune

Website: www.oyorooms.com

I booked a hotel from oyo and when I reached the hotel, they asked me my booking ID, and instantly asked for 500 extra, I already paid the full amount still he said you can contact oyo, it is only 70% you paid, I checked the booking and no where it is written that it is 70%.I tried calling oyo number of times and yet no response as usual. Finally I paid extra to get the room. Nover gonna book via oyo again....

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On 22nd of june i had cancelled three bookings ids:QEW37425,
YHXP2298, IRCU5314. refund status is showing succesful, but my account has not yet been credited yet. i have called oyo customer service, and they are not giving any satisfactory reply.please do the needful...

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Address: 19 Gulf View Horizon, Suello Village, Baguio.

Hi. good day .
sorry to bother you but im having a problem .
I booked this certain room right . and now I've been here 2 hours earlier than checkin . they have multiple rooms of the same kind and I don't understand why don't let me pick a room that's the same room I booked.
am I not allowed to pick a room since I was here first?
they said whoever booked first, the system gets to pick the room they will be....

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Address: OYO Rooms Corporate Office, 9th Floor, Spaze Palazo, Sector 69, Gurugram, Haryana

I was charged rupees 893 on 6th of August, 2022 at 1:48am, I did the booking through OYO app directly, it redirected me to UPI payment screen of Paytm. I made the payment, it shows payment completed to merchant. The OYO app shows NO BOOKING on app, no sms, no whatsapp message, no email, nothing. I have called oyo helpline atleast 14-15 times in the span of 2 hours and they have proven to be nothing but useless. I donot have a booking id to...

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Hi, I have booked an property in Oyo got Jun 30th and payment done pre-checkin! And property manager informed me rooms are full and denied my chekin for pre-paid.

I spoke to oyo and they informed I got to cancel this and intiate it refund and promised me amount will be received within 14days! But not received the amount again I spoke to customer care and requested for refund again asked for 14days but did not get my refund!...

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I booked a room for 3 night from 28th august to 31st august, I paid online 1257 Rs on 26th july. I cancelled my booking on 5th august but refund money not received....

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On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you...

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On 29 Aug 2022, i booked hotel from OYO rooms by calling on OYO reservation desk, they booked room for me with booking ID YQUW3075, and asked me to pay some amount using Google pay, i paid, when i reached to hotel they said there rooms are filled with water due to heavy rain and rooms are not available, and they said OYO didn't confirmed with us regarding room availability.
Again i called OYO they said we will book new hotel for you...

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Website: Oyo rooms

I booked and oyo hotel room for 4 aug. 2022 through oyo app and paid the full amount through PAYTM and money got deducted but thier was no showing of any bookings in the app and later when i called the CUSTOMER care it showed that their is check in and check out done and i even not attend the hotel that fay as their was no showing of any bookings in the aap ..so i then call the hotel they said that yess you didn't arrived but as their...

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I booked thorough phonepe but booking id was not generated and nothing is showing in my booking history....

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Address: Gurgaon, Harayana, India

I booked a hotel named New Delhi Guest House (62786) on 03/08/22, 03:42 PM under the name Apoorva Prakash. After reaching the the hotel, it refused me from checking in and then i dailed OYO for help, I wanted refund and after some time an automated call came to confirm my cancellation of hotel and said the money will be refunded in some days. But today 04/08/22 when I called OYO customer service regarding the refund, they out right rejected...

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I have booked a oyo (my Booking Id V2EM5960) and paid advance booking of rs.399 but when i reached to the location there was no hotel located at that point then i called to the hotel no. That’s unreachable then i cancelled my booking by giving the the reason of no hotel available on the location they cut my advance booking fees in cancellation charges then I’m continuously try ti reach ti coustomer service they kept my call on hold for...

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