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OYO Rooms Complaints & Reviews

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OYO Rooms reviews & complaints page 58

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K
kavya pachori
Jul 28, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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My refund is not initiated

I've books 2 rooms for 23 and 24 July in aravali suites gurugram but when we went there they denied checkin and told us that they are not accepting any booking through Oyo then I've called Oyo for like 15 - 16 times but everytime the do is cut the call and I'm really annoyed and when I did the booking someone khushboo assisted me so she did 2 seprate bookings but now it's been 5 days and I've only received the refund of one booking and i...
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Lalitkumar7777
Jul 28, 2022
Aug 28, 2022
This thread was updated on Aug 28, 2022
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Balance not refund

Bookings I'd - JUFP7013

I booked oyo Hotel. For 9th to 10th May I had booked 1st may 2022 and canceled it before 9th May as I could not go there. Then I waited for 15 days for its refund but no refund. After that 15 days I called customer care still no solution. It's been 2 months 20 days since canceled but still no refund...
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utkarsh s
Jul 28, 2022
Aug 6, 2022
This thread was updated on Aug 6, 2022
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Denied check-in

My Oyo booking id was SR7D6821, name of the hotel was oyo flagship 44546 royal holiday, Patna. I prepaid rs 290 on Oyo app, but hotel denied me the check-in. Receptionist at the hotel was asking me to pay rs 1000 more to get the room. He wasn't allowing me to enter the premise of hotel. He said to me that no room is available through Oyo, why did you pay online?

I booked the hotel on 24th June, 2022. I arrived at my destination...
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rajatkrnmims
Jul 28, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Not received a refund against booking Q3DK0602 & BLP02966 as confirmed through mail

This is regarding the booking - Q3DK0602 & BLP02966 with OYO. They sent me a confirmation mail mentioning that they would refund all my extra cash paid to the hotel as per the bill provided by the hotel. They also asked for the account details and mentioned that the refund will be completed within 7-14 working days. It's been more than 14 days now and the refund is in process yet.

This is really a shame coming from such a big...
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S
Sivaraman Ramakrishnan
Jul 28, 2022
Aug 6, 2022
This thread was updated on Aug 6, 2022
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Reg payment issue

Hi my booking id is EHRM7171. I have made the payment via GPay amount debited from my end but the payment not successful in oyo room booking....
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M
Mongol
from Kolkata, West Bengal
Jul 27, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Oyo tricked us for booking money,I want refund

Hi, I booked a room with Oyo in hotel all in one bidhannagar on 23 Rd July 2022.however on the day of booking, the hotel suddenly told us through Oyo that the property is unavailable and they will move us to a nearby bad property.i didn't agree and after calling to the Oyo reception desk they told us they will refund us the whole amount and booked us a bad rated 2 star room, the receptionist told me to cancel the booking so that I will get...
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N
Nikraj
Jul 27, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Invoice & payment receipt

Booking Id R21B2368
I have not got invoice related to the above mentioned booking ID. Request you to provide the same at the earliest. I have tried to connect with the service desk but unable to connect with you....
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A
Abhinav@21
from RAIRANGPUR, Odisha
Jul 27, 2022
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Refund successful but not received

The app of Oyo shows that refund is successful, but I haven't received money . Please help me . My booking I'd is PKAC1156 . Please help me. This is not how trust goes ? How are we supposed to act if you act like this ?...
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S
santa_dd
from Mumbai, Maharashtra
Jul 27, 2022
Jul 27, 2022
This thread was updated on Jul 27, 2022
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Refund confirmation received OYO but no money given

Address: MUMBAI
Website: OYO rooms

PLEASE FIND THE MAILS RECEIVED FROM OYO ROOMS ... thereafter on 27 July I send them reminder and also spoke to their customer care number thrice but they are NOT HELPFUL only INTERESTED in NEW booking but NO one gave any information for REFUND... and one person told its STILL NOT EVEN INITIATED

The company is REALLY FOOLING AROUND AND TAKING CUSTMERS FOR GRANTED

​MESSAGES RECEIVED FYI...

MESSAGE...
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Subendu Rakshit
Jul 27, 2022
Jul 29, 2022
This thread was updated on Jul 29, 2022
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Check In denied, extra money charged and refund not received

Booking I'd: XF0T0002
I was having my booking from 6th June to 8th June in 'Collection O 81451 capital casa' but at the time of check in they denied the check in and mentioned they will not accept any bookings from OYO, then I contacted Oyo support and they mentioned that book that hotel by providing the cash they are asking for and after checkout share the bill and your total bill along with the Oyo booked amount will be refunded....
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ahmed laraib
Jul 27, 2022
Jul 27, 2022
This thread was updated on Jul 27, 2022
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Hotel charged extra money

I booked an oyo property(oyo10454 hotel riviera)my booking ID (GAK94669) on 26th july 2022.I booked through oyo app with which I was supposed to pay rs300 but at the time of check-in the receptionist asked us to pay 1200 and was denying check in at the amount shown on the app...it was 4am, we came from chennai with a patient and can’t just shift hotels at that time of the day I called oyo customer care but they did nothing to help me, ultimately...
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Nithi buddy
from Sambalpur, Odisha
Jul 26, 2022
Jul 27, 2022
This thread was updated on Jul 27, 2022
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Refund was not done and no response in Customer care

I booked from in Pondy through OYO. Before booking data I got call from hotel and they told there is no rooms available you have to cancel the room . I made the payment already when I went to call through app it’s showing no amount will be refunded if I cancel . But it’s not my issue I contacted OYO Custumer care also they told me to cancel through app and I will get my refund . From that day I’m calling Custumer care there is no proper...
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MukeshBharati
from Pune, Maharashtra
Jul 26, 2022
Jul 28, 2022
This thread was updated on Jul 28, 2022
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Oyo Rooms Hotel Owner Demands for Extra money for my booking Room

Address: 325, Spaze I Park, Tower B, Sohna Road, Gurgaon, NA, India - 122002
Website: www.oyorooms.com

I booked hotel in Varanasi from OYO app and paid whatever price was showing. When i arrived to hotel, Hotel first checked in on APP and then asked for more money. Then i contacted Oyo support, they said to me pay rest of the amount and we will refund after checkout .They asked me to collect original bill and forward them .I followed all the instructions .But after 1.5 months of follow up they stopped responding....
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prashanth10
from Mahbūbnagar, Telangana
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Balance refund

My booking I'd: Z1KG0987
I paid 1389/- for booking the Oyo rooms then after I cancelled it for better choice. I got refund of RS 396 only . And no information about the remaining Rs 993. I called to the customer care services for number of times but no use. My email ID is [protected]@gmail.com...
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S
SandyBujji
from Pune, Maharashtra
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Partial Refund Processed - EQ6Q6098

Address: OYO Rooms, 325, Spaze Tech Park Tower B, Sohna Road, Gurgaon, Haryana, India, Pin Code – 122001
Website: www.oyorooms.com

Hi Cheaters,

I believed that Oyo is a good start up company and very helpful for their customers

But, to my shock, it's DISASTER.

I have made a booking on Oyo - I have used Oyo Money and Coupon and pre payment discount - paid 223 rupees to you people.

As the price is low none of your hotels accepted my entry - I have roamed to 3 to 4 hotels on that particular day.

Worst...
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D
Dabsbe
from Guwahati, Assam
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Money deduction but no booking confirmation

Address: Guwahati
Website: OYO

I paid a sum of 2997 through Google pay which was deducted from my account but however the OYO app told that payment was unsuccessful
Where as the money was already deducted on reaching the hotel they told me that no transaction or confirmation from OYO has come to them about the payment so I had to pay on their UPI scanner as well which made my budget double
Please look this matter and refund the money to me and not to the...
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lednirvana
from Bengaluru, Karnataka
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Refund Failure From Oyo

Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka 560016
Website: www.oyorooms.com

On 15th july i booked an oyo room for the dates 19th-20th july and made a payment of 1319r.s which i made through my ola wallet, the amount was debited and room booked but due to some unfortunate event i had to cancel the booking and i cancelled it on 19th july before 9 AM which according to OYO is the maximum alloted refund period incase of cancellation, and i was told my money will be refunded back to me, upon checking the app i was showed...
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Pawan koli22
from Chalisgaon, Maharashtra
Jul 26, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Refund related query

I made booking using Oyo app
My booking I'd :- PD4E7984

I tried to contact customer care support but no response from their side, i paid for my booking and due to some reason I cancelled it it's showing in my app half refund is initiated but as per Oyo policy i am eligible for full refund and i still not getting the half refund was initiatiated by Oyo ....
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D
debasisroyal
Jul 25, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Money has not refunded yet

Hello

I booked oyo and I was promised to refund me 1000 rupees while checkin and also got confirmation mail for that.

Still didn't receive any input from them.
When I am trying to call them they are harassing me like anything.

I have mailed them multiple times but still no update.

Below are the details

Ticket ID: [protected] | Ticket Type: SIG Escalations | booking...
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A
Ankurvashi
Jul 25, 2022
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I am complaining about my refund status

Your customer support is continuously holding my call I have cancelled my 2 bookings but didn't recieve my refund yet it's a request to refund my amount ASAP

BOOKING ID -YUBE2976
BOOKING ID- ZMNE9619...
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