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OYO Rooms Complaints & Reviews

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Updated: Jan 1, 2025
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OYO Rooms reviews & complaints page 59

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S
Sourav_1995
from Kolkata, West Bengal
Jul 25, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Check-In Denied and full refund not processed

Hi,
I made a prepaid booking from OYO app on 24th July and there on the app it was mentioned that local Id is accepted.
Upon reaching the hotel, they denied checking in with an Aadhaar Card as ID proof.
I had to cancel the booking and the amount RS 566 was already paid.
I have told this issue several times to customer care but they have failed to provide a proper solution.
I want the full refund of RS 566...
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S
Subyahoo
Jul 25, 2022
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Refund not credited

Website: Oyo app

Booking I'd SGN51544
THERE SHOULD BE 2 REFUND FOR THIS
1 Ticket ID: [protected] for 400 inr because the hotel charged me more at time of check in I have email approval for this refund dated 8 July but the amount is not yet credited
2.Ticket ID: [protected] for 200 INR because I had opted for breakfast option and hotel denied that saying they have no clue of it. This amount I got refund of 14 days as confirmed
br...
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V
Varun Kittu Mishra
Jul 25, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Booking cancelled due to unavailability at hotel but charged full cancellation fees

Address: Gurgaon Haryana India

This is regarding booking id LUW55615 . I paid an amount 2694 INR and booked the hotel room. I was on the way to the Banglore when I recieved a msg that due to unavailability the booking will be shifted to some other hotel or cancel to get a full refund. I didnt wanted to be accomodated in a auto booked hotel . So I clicked cancel to get a full refund. Now, its showing refund amount 0 . I trued reaching Oyo support throught email twitter...
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Pawan koli22
from Chalisgaon, Maharashtra
Jul 25, 2022
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I am not getting refund

I made booking using Oyo booking I'd :- PD4E7985, and i cancelled it on same day because they are charging me more money so as per refund policy i am eligible for full refund but they initiated refund of 367 rupees and that amount also i didn't getting in my bank account i tried to contact customer care service but no response from their refund management, it's a very terrible experience i got from Oyo...
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Y
Yug Saxena
Jul 25, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Refund and false checkin

Address: https://in.linkedin.com/in/amit-kumar-84a6066?original_referer=https%3A%2F%2Fwww.bing.com%2F

Hotel details
oyo townhouse 067 chhattarpur opp.tivoli garden
booking id: OP5Z2709
ask for refund on 3rd july
not giving refund for more than 20 days and there is not a single way to contact them. There is not a real helpline number of oyo where someone can resolve issues.
I had paid ₹ 551for the booking through paytm wallet
And due to some issue with the hotel booking i cancelled the booking...
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Srikant111
from Jamshedpur, Jharkhand
Jul 25, 2022
Aug 11, 2022
This thread was updated on Aug 11, 2022
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Refund not received since 17 days

I had a booking on oyo, booking ID is SW554390. Owner wanted bookings price more than floor price and it was logged under the Ticket ID [protected].
Its been 17 days but i have not received my refund...
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omprakash badole
Jul 25, 2022
Sep 1, 2022
This thread was updated on Sep 1, 2022
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Oyo rooms refund not received for the cancelled booking

I made a transaction for booking a hotel via oyo rooms on with transaction amount of (). I cancelled the booking on the same date due to booked hotel was not exists on provided address and it has been more than working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 7 working days. I asked oyo multiple times that there is no refund received, kindly initiate the refund but the response...
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subodh kumae
from Moradabad, Uttar Pradesh
Jul 25, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Required GSTIN Invoice

Address: moradabad
Website: OYO

I do not receive GSTIN Invoice. My booking id is E7QW5079....
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B
Bharath MN
Jul 25, 2022
Jan 6, 2023
This thread was updated on Jan 6, 2023
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Refund amount for BJOA2244

HI team,

I haven't got my refund amount till date below are the details:
Booking ID: BJ0A2244

[protected][protected][protected][protected]
Dear Customer,
Your refund of amount INR 1477.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not...
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Srigowda
Jul 24, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
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Need refund total amount which I paid to Oyo rooms

Hi this is Sridhar I booked a hotel room on 23rd July 2022
1.Spot on 39787 radhakrishna deluxe lodge booking I'd-XKG10600 paid Rs. 1018 and Rs. 99 through phone pay and the booking got confirmed and went to the spot and enquired to the Oyo staff who was in reception and he told me that OYO partnership is cancelled from past one year so he didn't allowed me to check in and I called to the customer support immediately and informed the...
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S
Sunil Gaddam
Jul 24, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Refund not received || Hotel not allowed Check-In

Hello, I have booked a room at Hotel Archana In(12965) on 23-Jul-2022 via OYO app and booking id is TH4J9608. The hotel denied check-in with reason that they are not allowing bookings via the app and their rooms are completely booked. Upon asking for the refund, they asked us to contact OYO customer care. I have been trying to contact Customer service at number([protected]), customer service agent will pick call and upon listening the issue,...
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Logu Easwaramoorthy
from Coimbatore, Tamil Nadu
Jul 24, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Paid extra money when demanded in the reception

Address: Shivaji Nagar, Bangalore

Hotel details:
OYO Flagship 10435 Star Deluxe Lodge
Booking ID: AJDZ7734
Booked for Logu
Mobile number: [protected]
1 Classic Room, 2 Guests
Jul 19, 2022 - Jul 22, 2022
PAID ONLINE: ₹ 1572.0

As I went to checkin they demanded extra amount of ₹ 1000 and after getting that money in cash only they let us check in.

Kindly refund me the same....
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BIJU BHARATH
Jul 24, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Got cheated with OYO by paying full amount and didn't got the rooms

WE 4 partners had booked 2 classic rooms with OYO at the hotel ALFA GRAND, near Asalpha metro station, Andheri East Mumbai on 18th July 2022, Booking ID is OJ077462 by paying the full amount of RS 2266. when we get there at the hotel the receptionist asked us to pay RS 1400 additional for getting the room, we spoke to Mr Dilawer to OYO guy over phone several times but he was not able to rectify the same, we were waiting outside the hotel...
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Seeram venkatesh
Jul 24, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Refund not credited E4RO4506

Address: Flat no 503 neelima aashirwad tpwers bharat nagar nad vizag

I booked oyo rooms on july 8th booking id E4RO4506 owner cancelled my room laat minute. I paid full amount 1028 rupees but amount is not refunded in my accuount in app refund status is showing successful i cant beleive suck a reputated company is cheating like this...
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M
Mandar Gharse
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Screwed booking and also refund!!!

Booking ID : I4J20715
Booked room in another city. Called manager 1 day before arrival to make sure room is reserved as I was reaching early morning 3 AM.
Manager assured that the room is confirmed.
Reached hotel at 3 AM to be told that no room is available. Upon calling OYO customer service was told that they have shifted me to nearby OYO. Took airport cab and reached alternate location to be told that there is no booking...
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G
Grv13
from JAMSHEDPUR, Jharkhand
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Fraudulent - not refunding the money

I haven't got a single refund out of 7 refunds for more than 20 days now. They not even responding now and just sent me a mail saying to wait for 7-14 days. Are you guys for real? How hard is it for you to refund my money? And even in app it shows that there's no refund request.
No one from Oyo is responding and helping.
booking ids are
Id- KSYV9574
Id -T5DQ2194...
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Selvakumarmselva
Jul 23, 2022
Aug 14, 2022
This thread was updated on Aug 14, 2022
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Booking ID: QZDE0972 - Issue with booking

Hi Team - I am writing this email to escalate an issue to OYO team. I have booked OYO rooms in Skylark on the occasion of my vacation to Munnar(booking id: QZDE0972). But, the hotel partner is saying that his account and connection with OYO is suspended, and check-in was denied. hence I am not issued with the allotted rooms. This is totally unacceptable as I have booked the rooms a week ago and even called up the hotel partner even before...
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HimanshuSisodia
from Delhi, Delhi
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Hotel Owner Demands for Extra money for my booking Room

I complaint against OYO Booking i booked a room.The Hotel owner not give us room he is demands for more money then I talk to oyo customer care they don't provide any room that's not the manner of talking too and overcharged extra money 800 rs for room how this shameful. I am with my family i booked booking with oyo app with full payment and when i call oyo customer care they also no response then i cancelled my booking i have no refund issued...
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HimanshuSisodia
from Delhi, Delhi
Jul 23, 2022
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Owner Demands for Extra money for my booking Room

Plz DON'T pay online money its a scam by OYO and Hotel Department don't go for cheap or free stay its a scam The Hotel owner not give us room he is demands for more money then i cancelled my booking i have no refund issued by OYO AND zero customer support i lost my 399rs... My booking id is OBSY3470 on 02/07/2022
Hotel name - 90686 DREAM RESIDENCY
Shiv Vihar sector28 Rohini .
I want my money refund...the Oyo customer...
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abhijeet_kumar_
from Bhagalpur, Bihar
Jul 23, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Did not get the refund

Address: https://www.oyorooms.com/
Website: www.oyorooms.com

The said that they will initaite the refund but the money never came to me. The call to customer care never goes throuh. They just keep cutting my calls....
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