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OYO Rooms Complaints & Reviews

www.oyorooms.com

3.7

Updated: Apr 11, 2025

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refund not received for the booking

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OYO Rooms reviews & complaints page 59

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Address: Guwahati

Website: OYO

I paid a sum of 2997 through Google pay which was deducted from my account but however the OYO app told that payment was unsuccessful
Where as the money was already deducted on reaching the hotel they told me that no transaction or confirmation from OYO has come to them about the payment so I had to pay on their UPI scanner as well which made my budget double
Please look this matter and refund the money to me and not to the...

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Address: Plot number:224, Ranka Group Building, F C I Godown Main Rd, Krishna Reddy Industrial Estate, Dooravani Nagar, Bengaluru, Karnataka 560016

Website: www.oyorooms.com

On 15th july i booked an oyo room for the dates 19th-20th july and made a payment of 1319r.s which i made through my ola wallet, the amount was debited and room booked but due to some unfortunate event i had to cancel the booking and i cancelled it on 19th july before 9 AM which according to OYO is the maximum alloted refund period incase of cancellation, and i was told my money will be refunded back to me, upon checking the app i was showed...

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I made booking using Oyo app
My booking I'd :- PD4E7984

I tried to contact customer care support but no response from their side, i paid for my booking and due to some reason I cancelled it it's showing in my app half refund is initiated but as per Oyo policy i am eligible for full refund and i still not getting the half refund was initiatiated by Oyo ....

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Hello

I booked oyo and I was promised to refund me 1000 rupees while checkin and also got confirmation mail for that.

Still didn't receive any input from them.
When I am trying to call them they are harassing me like anything.

I have mailed them multiple times but still no update.

Below are the details

Ticket ID: [protected] | Ticket Type: SIG Escalations | booking...

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Your customer support is continuously holding my call I have cancelled my 2 bookings but didn't recieve my refund yet it's a request to refund my amount ASAP

BOOKING ID -YUBE2976
BOOKING ID- ZMNE9619...

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Hi,
I made a prepaid booking from OYO app on 24th July and there on the app it was mentioned that local Id is accepted.
Upon reaching the hotel, they denied checking in with an Aadhaar Card as ID proof.
I had to cancel the booking and the amount RS 566 was already paid.
I have told this issue several times to customer care but they have failed to provide a proper solution.
I want the full refund of RS 566...

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Website: Oyo app

Booking I'd SGN51544
THERE SHOULD BE 2 REFUND FOR THIS
1 Ticket ID: [protected] for 400 inr because the hotel charged me more at time of check in I have email approval for this refund dated 8 July but the amount is not yet credited
2.Ticket ID: [protected] for 200 INR because I had opted for breakfast option and hotel denied that saying they have no clue of it. This amount I got refund of 14 days as confirmed
br...

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Address: Gurgaon Haryana India

This is regarding booking id LUW55615 . I paid an amount 2694 INR and booked the hotel room. I was on the way to the Banglore when I recieved a msg that due to unavailability the booking will be shifted to some other hotel or cancel to get a full refund. I didnt wanted to be accomodated in a auto booked hotel . So I clicked cancel to get a full refund. Now, its showing refund amount 0 . I trued reaching Oyo support throught email twitter...

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I made booking using Oyo booking I'd :- PD4E7985, and i cancelled it on same day because they are charging me more money so as per refund policy i am eligible for full refund but they initiated refund of 367 rupees and that amount also i didn't getting in my bank account i tried to contact customer care service but no response from their refund management, it's a very terrible experience i got from Oyo...

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Address: https://in.linkedin.com/in/amit-kumar-84a6066?original_referer=https%3A%2F%2Fwww.bing.com%2F

Hotel details
oyo townhouse 067 chhattarpur opp.tivoli garden
booking id: OP5Z2709
ask for refund on 3rd july
not giving refund for more than 20 days and there is not a single way to contact them. There is not a real helpline number of oyo where someone can resolve issues.
I had paid ₹ 551for the booking through paytm wallet
And due to some issue with the hotel booking i cancelled the booking...

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I had a booking on oyo, booking ID is SW554390. Owner wanted bookings price more than floor price and it was logged under the Ticket ID [protected].
Its been 17 days but i have not received my refund...

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I made a transaction for booking a hotel via oyo rooms on with transaction amount of (). I cancelled the booking on the same date due to booked hotel was not exists on provided address and it has been more than working days since oyo is telling me that they have initiated the refund and that i will receive the amount within 7 working days. I asked oyo multiple times that there is no refund received, kindly initiate the refund but the response...

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Address: moradabad

Website: OYO

I do not receive GSTIN Invoice. My booking id is E7QW5079....

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HI team,

I haven't got my refund amount till date below are the details:
Booking ID: BJ0A2244

[protected][protected][protected][protected]
Dear Customer,
Your refund of amount INR 1477.0 against Booking ID: BJ0A2244 has been successfully completed. It might take up to 7-14 business days for this refund to reflect in your account.

In case you do not...

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Hi this is Sridhar I booked a hotel room on 23rd July 2022
1.Spot on 39787 radhakrishna deluxe lodge booking I'd-XKG10600 paid Rs. 1018 and Rs. 99 through phone pay and the booking got confirmed and went to the spot and enquired to the Oyo staff who was in reception and he told me that OYO partnership is cancelled from past one year so he didn't allowed me to check in and I called to the customer support immediately and informed the...

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Hello, I have booked a room at Hotel Archana In(12965) on 23-Jul-2022 via OYO app and booking id is TH4J9608. The hotel denied check-in with reason that they are not allowing bookings via the app and their rooms are completely booked. Upon asking for the refund, they asked us to contact OYO customer care. I have been trying to contact Customer service at number([protected]), customer service agent will pick call and upon listening the issue,...

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Address: Shivaji Nagar, Bangalore

Hotel details:
OYO Flagship 10435 Star Deluxe Lodge
Booking ID: AJDZ7734
Booked for Logu
Mobile number: [protected]
1 Classic Room, 2 Guests
Jul 19, 2022 - Jul 22, 2022
PAID ONLINE: ₹ 1572.0

As I went to checkin they demanded extra amount of ₹ 1000 and after getting that money in cash only they let us check in.

Kindly refund me the same....

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WE 4 partners had booked 2 classic rooms with OYO at the hotel ALFA GRAND, near Asalpha metro station, Andheri East Mumbai on 18th July 2022, Booking ID is OJ077462 by paying the full amount of RS 2266. when we get there at the hotel the receptionist asked us to pay RS 1400 additional for getting the room, we spoke to Mr Dilawer to OYO guy over phone several times but he was not able to rectify the same, we were waiting outside the hotel...

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Address: Flat no 503 neelima aashirwad tpwers bharat nagar nad vizag

I booked oyo rooms on july 8th booking id E4RO4506 owner cancelled my room laat minute. I paid full amount 1028 rupees but amount is not refunded in my accuount in app refund status is showing successful i cant beleive suck a reputated company is cheating like this...

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Booking ID : I4J20715
Booked room in another city. Called manager 1 day before arrival to make sure room is reserved as I was reaching early morning 3 AM.
Manager assured that the room is confirmed.
Reached hotel at 3 AM to be told that no room is available. Upon calling OYO customer service was told that they have shifted me to nearby OYO. Took airport cab and reached alternate location to be told that there is no booking...

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Recent comments

Hi, we are worried to see the issues raised by you. This is not the level of service we aim to provide, and the experience you described are concerning and this surely needs&nbsp;to&nbsp;be&nbsp;check...

Oyo Rooms Customer Care