| Address: B2- 504 , Westgate Business bay, opposite andaz party Plot Divyabhaskar Road, Sarkhej - Gandhinagar Hwy, Ahmedabad, Gujarat 380015 |
| Website: www.parkroyalholidays.com |
They called me to sell a holiday membership and offered 4-star hotels for 3 years. When I was paying, I asked if they dealt with specific hotels, and they said yes. So, I took the membership. However, when I requested a booking almost 2 months in advance, they said that the hotel inventory would only open 3 weeks before my stay. They promised to provide the hotel options then, but even after several reminders, they only offered me the cheapest 4-star hotel, which I'm not happy with. I posted a review on Google about my experience, and now they're forcing me to delete it before providing me with a hotel stay. My review simply stated that they promised one thing and provided a different option, and I'm not happy with the service.
I have decided to compromise by accepting the hotel stay for one night, but I do not appreciate the threat you made to me. You told me that if I wanted the hotel stay, I needed to remove my review, which is not acceptable. My review did not mention that I was not given any service. Instead, I simply stated that I expected better services based on the commitments made while selling the packages. However, I was provided with a low-standard 4-star hotel instead of the high-standard hotel as per the commitment.
As per last call process with member relation department regarding your issue,
We make sure to take care of your booking and make booking process easy.
Thanks & Regards,
Park Royal Holidays.