Pizza Hut India Complaints & Reviews

We asked for more oregano per pizza instead of just one so that guy told us that they had to cancel our order. He could have told us its chargeable, we would have bought it, but he told us cancel karna padega. Later we called the pizza hut helpline and complained about the behavior and were told that we’ll get a callback. No callback was arranged. the cancellation was not updated on app and order was shown as going in the kitchen, the getting packed. They should have updated it on the app. We again called the pizza hut helpline and then got the callback. On talking to their customer care executive he said that u cancelled and on asking why wasn’t it updated on the app he replied rudely and on being shouted back he said that you will get nothing from shouting as if i wanted a free pizza. This behavior is not acceptable. This is a case of pizza hut sanjay place. Order status still not showing cancelled.

I placed order on the PizzaHut app to the nearest outlet (Brigade Orion Uptown mall, Bangalore) around 8.35pm. As per the app the order supposed to be delivered by 9.10 pm.

Sharp around 9.10pm the status on the app was changed to arrived.

Since I did not receive the order I escalated the same to PizzaHut help desk. The response I received from them is that “they raised it with outlet and someone from the store will contact me”. As promised someone from the outlet contacted and mentioned that the order was out for delivery.

As the order was not delivered even after 9.30pm, I reached out to PizzaHut again and above process repeated.

After waiting for few more minutes I escalated again.

Finally I gave up and around 9.55pm I asked them to cancel my order. For which I got a response the refund will be processed in 7 working days.

Eventually I ended up paying for the pizzas which I never received, wasted my energy and ended up hungry.

Now I keep my fingers crossed and hoping for my money to be refunded.

This is not the first time I had this experience with the outlet. Every time I place an order, ended up with spending effort in follow up and always the delivery is delayed.

I have received the order which was cold and stale and was'nt fresh.
Receiving the order after 45-50 mins
Contact -[protected]
Order id - P[protected]
Order time - 9:58 pm
Promised time - 10:28 pm
Received my order at 10:45 pm
Bill attached

Hi,

I placed an order on 25/09/2022 and made the payment via Phone pay UPI. The amount is deducted from my account, but the order did not go through. Also I also called customer care. They said that the refund has been processed but I have not received the refund yet.
Attached screenshots for your reference. Please refund my money.

This is related to Undelivered Order 13982734 on 11th Sept'22 which didn't received delivery and since amount was paid via online so escalated for the refund.

Chasing from last 15 days and still didn't get any response to the refund of my amount for the Order 13982734.

Regards,
Bipin

Visited PizzaHut (in PVP Mall, Vijayawada, India. around 9pm on 22th Sep 2022), with my cousin to have a pizza. We ordered an Veg supreme (1- Personal Double Paneer supreme & 1-Veg exotica) as a plan of 1PLUS1 offer which is currently on-going.

At the time of payment worker not considered the 1PLUS1 instead he generated the bill of eatery separate and charged us with 775 INR - on questioning he simply told we only take offer if the customer request else we bill without offer which is not acceptable from trust worthy & long running firm like you and it actually destroyed our relation.

I hereby request you to respond and take action on this. It's unlikely to create a lot of dissatisfaction and deceive the customer; I'm looking forward to your positive response. and to refund the extra amount charged on my bill applying for the offer. Here is the proof of my visit as we couldn't receive the payment made. (300INR paid using an voucher + 475 INR by UPI payment using paytm platform). I expected half the payment but its not. Its waste of adversting if you disobey the customer charging wrongly who visiting your store with trust at your service which usually given utmost care.

No response from them to the mails they listed for any feedback and complaints

I have ordered veg pizza on 30/8/2022, but I was getting non veg pizza. So i have cancelled the ordered through customer care. I did not get refund of Rs 892. 5/- yet as it has been 25 days. I have also tried to customer care but didn't get support from there side.
Order no[protected]
If want to call me kindly call me in this no-[protected]

With reference to the subject line, we had ordered veg meal pizza for two as we are pure vegetarian, and the staff had given us meal pizza, after taking it home and having it we found that they have given us nonveg pizza instead of veg one.
Date of incident- 23/09/22
Client No- 628950 - Deepak
Desirable resolution - Compensation

I have ordered a combo today at Civil line, Prayagraj and the chilli flix container had ants in, I got to know that after I ate two slices and raise the concern to the staff but no one responded in a responsible manner... I am attaching the video with the same. Please help.

I ordered veg pizza and supreme garlic bread, but both were stale qnd smelly, u asked them to change but they serve the same and behaved rudely, my 5 year old Daughter got bowel pain and loose motions qfter eating a single slice, i want my amount paid + compensation for this otherwise i am going to complain in consumer forum, these franchisees are mqking fool out o[censored]s and playing with our health

I wish to raise a complaint against delivery boy. During Date 18/09/2022 delivery of my pizza I was trying to make a payment. I asked the delivery boy to provide pizza huts account details. Pizza hut delivery boy provided me his personal number saying his phone switched off and asked me to make payment in the afternoon on his personal number. Date 19/09/2022 At night around 12:30 am the same guy started calling me on a repeated basis mentally harrassing me saying that he has not received payment in his account whereas my paytm upi transaction status shows successful.

Please find details below :

Date of delivery : 18th sept 2022

Time of delivery : 3:10 pm

Order no.[protected]web delivered)

Transaction date : 18th sept 2022

Amount : 277 /-

1) Pizza Hut delivery boy
mobile number[protected]

2) other guy
mobile number[protected]

Please find attached proof of payment.

Kindly do the Please take strict action against them as soon as possible

Pizza Hut Mumbai - Pranali Park Hut, Shop No- 1 to 8, Pranali Park, Near Old Indian Petrol Pump, Mumbai, Maharashtra, 421503, [protected]

Yours truly,

Ram chavan

I placed an order today and made the payment via Google Pay net banking. The amount is deducted from my account, but the order did not go through.
Attached are the screenshots. Please refund my money.

We ordered Veg tandoori pizza and garlic bread sticks, The service was worst. Taste was pathetic. It was not Upto parameters of Pizza Hut at all. I want my money back for the waste taste pizza I paid for. Order no PS[protected]

I was trying to but pizza. Added to cart and it redirected to UPI and payment done. The money was deducted from bank but when I returned tonpizza hut app no order was placed and cart was empty. I need refund

Dropdown on Pizza hut feedback page perfectly sums what we are feeling right now. Let me go through them one by one:
Hygiene: No idea what people did in kitchen, no comments from me
Hospitality: The delivery guy, Gyan became agitated as soon as I asked why he came with late order. Then, the manager, Ram, was not ready to listen and offered a replacement instead of instant refund despite late order. I will not wait for food for 2 hours after I ordered. He was not ready to listen. So much for hospitality
Accuracy: Nobody from Pizza Hut was on spot. Customer care wasted our time with zero resolution. Don't want to repeat what Ram did, apart from repeating to replace order again and again, zero empathy. Not even regretting what they did today
Product quality: One of the worst we have eaten. Pizza was stale, garlic bread more like bread butter. Everything was cold
Speed: Order delivered after 50 or so minutes. Definitely beyond 30 minutes or free promise you guys brag of
Call centre: Kept us on hold forever, again with zero result.

NOW, what do you make of it????

I had ordered pizza for take away and paid online via google pay, but while reaching the cafe, they responded that order is not generated and I had to pay again to get my order. In the 2nd time the order got generated. Now my first initial payment via google pay is bill and void for the Pizza Hut team however it is showing successful as per google pay

UP| transaction ID
[protected]
To: Sapphire Foods India Pvt Ltd
sapphirefoodsindiapvtltd.[protected]@sbi
From: VIKRAM SINGH (State Bank of India)
[protected]@oksbi
Google transaction ID
CICAgJDMn4-6Ew

I placed order on 6th sept 2022, i paid via gpay and amount was deducted from my bank account. But due to some technical error order was not placed. I called pizza hut customer care acc to them within 48 hours amount would be refunded but its been 4 days i have not received refund amount.

Order 11770045 received
From: Kanpur - Saket Nagar - [protected]
Delivered To: behind durga mandir, 124-A/622, Block-11, Govind Nagar, Kanpur KANPUR, Govind Nagar 208006
Expected delivery time: 8:23PM

I have placed this order on 28/08/2022 but when informed that this will take 2 hrs to deliver, I have cancelled it but still waiting for the money to be refunded despite of all the promises.

Regards
Jasvinder Singh

On 4th September 2022, while i was ordering pizza from official pizza hut app, my money got debited but order not placed.
Kindly help me getting my money back.
Attaching the screenshot

I was ordering a pizza on 4th September 2022 and the money got deducted from my account but the order wasnt placed, the app froze and it didn't respond to my payment. Screenshots are attached below