Pizza Hut India Complaints & Reviews

Pizza hut has been ignoring my request for a refund when this genuinely was their mistake, it happened on 29th July 2022 that I ordered couple of pizzas but it was sent for takeaway to a different store than the one that I intended I immediately called customer care and store people also called me and promised that my order will be canceled and I will get a refund in 10 working days. It has been 22 days and I have not gotten any resolution. I have been waiting for store manager call for almost 5 days now.

Dear Sir,
I, Nitin Bulbule ordered pizza through your app on 16th August 2022. Everything was going as per your app. Even I did payment of Rs 580.66. But in your track order, i am unable to find my order. So once again I follow your app steps and did payment. I did again payment of 580.66. while checking in track order, same thing repeated. After paying Rs.580.66 two times, my order was not accepted by your app.I wasted my Rs.1160.00.

Please find attached the screenshot of payment. requesting you to refund my payment at earliest.

Regards

Nitin bulbule
[protected]

I recently ordered from pizza hut app but when i checkout and select the UPI (Google pay) for payment. During placing the order for pizza hut. when I received a message from the bank, my money has been deducted the official website of pizza hut showed order placement. When i open the app it got reloaded and redirect to the payment page again asking to pay for the items in the cart which i already paid. For no reason money has been deducted from my bank account.

Pizza hut is charging Rs35 for its packing box of pizza with its logo on it and according to the Indian law the company should not charge for the packing which is with logo on it.
Hence the refund for it and all times i orderd it had been charged.

I had placed a order for in store collection through the pizzahut app from Baner Pashan Link Rd on july 10 2022. I was asked to collect the order from Shop No-1 A, Ground Floor, Beside Star Market, Pune, Maharashtra.I was not able to find the shop. So I cancelled the order that day itself by calling the customer care [protected] and they said order is cancelled and money will be sent to my account with in 5 working days but the money was never credited to my account. My order number is 17970694. I paid Rs 456 through online.It has been one month since the cancelation. I want the money transferred to my account

Money is deducted but refund is not initiated from Pizza hut

After being your regular customer for years it's so painful to write such a review for the first time for my favourite pizza brand.
I recently moved to Dehradun, the capital o[censored]ttrakhand and this is utter shame for pizza hut that the outlets here are running so poorly that there's no word for it.
Today, 16th August, 2022 i first went to the Rajpur Road outlet, where the outlet was empty and had only 2 staff who refused for almost everything we asked. They had other drinks, pasta not in penne, no ice creams. We decided to go to Pacific Mall outlet, where there was again no pasta, no meal for one EVEN WHEN THE DISPLAY SHOWED THAT THE OFFER IS RUNNING. The person at the counter said "our head has asked us to say so". Didn't have any beverages.
And when the cheese garlic bread arrived along with veggie lover pizza, I TOOK A BITE OF BOTH THE ITEMS AND THREW IT AWAY. BECAUSE IT DID NOT TASTE LIKE THE AUTHENTIC PIZZA HUT PIZZA AT ALL!! IT'S THE WORST PIZZA AND GARLIC BREAD I EVER HAD FROM A PIZZA HUT OUTLET.
PLEASE ASK SOMEBODY TO CHECK WITH THE OUTLETS IN THIS CITY BECAUSE HONESTLY NOW I UNDERSTOOD WHY THE PIZZA HUT STORES IN THIS CITY ARE ALWAYS EMPTY!!!
MOST PATHETIC EXPERIENCE EVER! SPOILED MY MOOD SO MUCH THAT I HAD TO WRITE THIS COMPLAINT.
WASTE OF MONEY AND MY DAY!!!
HORRIBLE AND SHAMEFUL FOR A BIG BRAND LIKE PIZZA HUT.

I ordered one pasta and one personal corn pizza. The pasta was raw there were no olives and it was dry there was very little cream only on top and bottom was filled with raw pasta.
And the pizza is the worst i got.
I want my refund you can take your order i am not gonna eat this ###.

Please remove momo pizza from ur list.
It tastes awful!

It was a takeaway order. I ordered chicken pizza but I was served veg pizza. The pizza was not cut as well. I had to wait for 45 minutes to get my order. It was horrible service by them. I called them (number is not reachable) I emailed them twice, there’s no response. It’s been more than a week now. Location : Pizza Hut, Kompally branch.

I ordered two Pizzas and one Mexican garlic breadsticks on 31st July 2022 first of all the order was delivered very late in about 55 minutes when they promise a delivery of 30 minutes
Secondly the food quality was so bad that we have to throw most of it out. the Pizzas were stale and smelling bad it. they were uncooked it was tasting like raw maida and for garlic bread stix I am attaching the photos of what we receive.
I demand complete refund and a formal apology from Pizza Hut India for my wait and embarrassment that I had to face in front of my guests.

I have made succesful trasaction but order was not placed, so i request for refund

The order of 452 was deducted from my bank account but when I check in the track orders section it shows no orders

Pizza order no.[protected] Swiggy. Never eaten such awful pizzas. Both the vegetable and pepperoni pizzas were cold and tasteless. The crust was leathery. I had always held Pizzahut to be the best. Big let down.

I have ordered pizza, my money is debited from my account of 423 rupees but the app is showing that the order is not placed but the money is transferred to pizza hut account

Below is detail of delivery however I tried contacting service centre but continuously I got misleading and unfulfilled commitment. Kindly look into the matter
Hi Vijay,

Order 10528129 received
From: Ahmedabad - Gandhi Nagar - [protected]
Delivered To: dholeswar Mahadev, c501, Randesan 382421
Expected delivery time: 9:50PM

Bottle with less quantity of Pepsi and open bottle delivered.Told delivery person but refused to replace.

Hi, I made an order of Rs 250.95 at the Pizza hut outlet in Pavilion Mall Ludhiana on 15/07/2022. The amount was deducted from my account but the order was not placed due to "Response time issues". I tried again but it failed. So in the total amount of Rs 250.95 + Rs 250.95 was deducted with PTRN nos: 66279189 and 66278828. I was in touch with a person at the outlet who assured me that money would be back in my account within 14-21 working days which didn't happen. Please refund my money back.

My payment so cut but order not a receive my payment screen shot

I ordered pizza through pizza hut application and it has been more than an hour and as per their app they are still packing. There is no option for cancellation or refund and they provided a customer care number which they never respond.
I want to get my money back as well as a penalty for them for torturing their customers.