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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Nov 10, 2024

Complaints 2677

Resolved

773

Unresolved

1904

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Payment twice - no refund - zomato order

Mazedar paneer makhani pizza

Payment deducted but order not placed - April 22

Complaint about an online order (order no. 19310636) that has not been completed after 12 hours

Money deducted from account but order not placed.

Most useful reviews

i am complaining regarding the prices for mineral, water bottle @50 rupees. i. e too high

pizza hut not redeeming sbi card vouchers

mayonnaise pizza served instead of cheese in pizza hut

no oregano and chilli flakes on delivery

order cancellation and refund

Order not placed, but money got deducted

Featured stories

Not received pizza for paid money and no refund also

Refund for late delivery of pizza

Frustrating services by vaishali hut

Pizza Hut India reviews & complaints page 16

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Address: 5/9 anand parbat

Yesterday on 26th july i visited to pizza hut punjabi bagh. here i askesd service provider that i had two e vouchers of pizza hut of rs 250 each. I got this vouchers by redeeming my SBI Credit card points. These vouchers delivered on 23rd july. He asked vouchers nos and entered into mobile app in his phone and said they are invalid. I leave counter and come back.
In morning i saw a massage that my vouchers has been redeemed.
they...

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Address: Bhimavaram, Andhra Pradesh

Hi, I ordered 2 pizzas today(21st July 2022), my money was deducted but the order is not confirmed due to some technical error of the pizza hut application. The money deducted was 324.45 rs. Kindly look into this issue...

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I placed my order and made my payment through Google pay but was not placed. Later Rs 350.70 was debited from my account. I request you to kindly repay my amount as soon as posible....

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Address: Pizza hut indiranagar, cmh road bangalore 560038. 56

Hi,

I placed an order today and made the payment via gpay. The amount is deducted from my account, but the order did not go through.
I called to customer service @ [protected]. Spoke Devansh from Rajasthan, who informed payment is not received. Was promised a call back and that never happened.
Attached are the screenshots. Please refund my money.

Sent emails to customer care, no response....

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Address: Kharghar, Navi Mumbai

I ordered four pizzas from Pizza hut today from web online order, I received only three, so I reached out to customer care and for almost more than 1 hour I am taking follow-up with them. They just assured somebody will call you within 5 min from store but I did not receive any call till one and half hour. Finally, after long waiting, I received the call from Store manager and for my surprise, he again kept my call on waiting and then attended...

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Address: CST, Elphinstone Building, 17,SN 3/4/5, 15 to 18, Murzban Rd, opposite Sterling Theatre, Fort, Mumbai, Maharashtra 400001

Had Placed an order on 25/06/2022 from their application. They denied delivery by stating "We don't deliver to this area".
Order was paid by Gift Card and Credit Card. Credit Card amount was refunded after 12 days. No communication on Gift card compensation.
Only excuses like "technical difficulties" and "it's under process".
Customer Executive Number - +[protected]...

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Address: Pizza hut , perumbavoor.kerala , India

I ordered a pizza worth 522 rupees in total from my nearest pizza hut location through and when i got it was totally different from the picture they shown.I would like to register complaint against this restaurant as they are not responding for complaint i give and for the loss of my money....

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Address: Hyderabad

I placed an order and did payment through phonepe app . Money got debited but order did not got placed...

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Address: Vytila, cochin, kerala

Deat Team,

I visited your branch in vytila, cochin, Kerala and ordered for pizza. But i received the order 1 hour late, after my order they given 3, 4 another delivery. while I question about this your executive Mrs, . Akhila she responded me very badly and delivered my order after 1 hour. She told they don't required any recommendation and other order from my side and treated very badly....

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Address: Mumbai jb Nagar Andheri East

We had visited The outlet last weak.We reached around 10:20 .but our order was not been accepted. We were not allowed for dining.
In Mumbai The closing time of pizza hut is 11.00pm.It is mentioned online.
Such conditions happened with us 2 to3 times.
We are often customer of the pizza hut.
Pizza huts home delivery service is not available for kanakiya rainforest,
Bhawani nagar, vijaynagar L&T area.
I...

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Address: Park Square Acs mall, Whitefield Bangalore, Karnataka, India

So, I am trying to redeem a Pizza Hut voucher and I am not able to and this is happening since April 5 2022. So naturally I reached out to the support email id to enquire/complain about it and the least I was expecting was a reply. Guess what? I did not get any replies. Today I again went to the store trying to order Pizza with my coupons, It did not happen. There seriously is some problem with the coupon server/software they need to fix....

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Yesterday[protected] I order pizza payment given through online by paytm wallet .after paymemnt successful a notification came that youorder not sucessful.I called to pizzahut they said payment not reached to us while paytm said that payment is successful receive to merchant....

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Hi Team,

Today I had went to Pizza Hut restaurant and ordered the veg meal combo of Rs 239.

But in the Bill they have charged for Rs 269 veg meal. when I ask the person they have not given proper answer for that, they started telling we have added this that and so that they can defend them selves.

Finally the point is, they are booking higher value items in the Bill without customer knowledge,...

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Please provide the invoice for order #18297064. I have contacted customer care multiple times but they hang up the call. It require the bill on urgent basis....

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Address: Pizzahut, Maharana Pratap Chowk, Aurangabad, Maharashtra.

I have ordered from pizzahut app on 30th June, 2020. But, unfortunately, my order was not confirmed and my money was deducted from my paytm wallet. I tried complaining to pizzahut customer care. First, they told me that they will refund my money in 2 days, and now they are telling me that my mobile number is invalid.
It has been 15 days since then, and no reply from their mail id too....

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Address: Db city, Bhopal

In 5 july 2022, i was trying to ordered pizza from pizza hut, I paid money via debit card, the money was deducted from the bank but order was not placed. I want my money back. Total amount was 944/- please help me to refund below is the screenshot of payment....

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Worst Ever Experiance i ever had in Pizza Hut. Not even in any restaurants i had visited.

1. Restaurant works was not completed fully. There was heavy drilling noise happening and the labours working behind the table where we sat. I requested two times to the labours to stop the work but they did not even mind it. Do you want us to eat food with these noise and Dust? Is this a customer service.

2. The service...

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Address: Fun Republuc Mall, Andheri West, Mumbai 400053

Booked online pizza on 8.7.22 at 10.15pm, got confirmation sms too, suppose to receive same at 10.45pm, got sms also that ur pizza despatch for delivery at 10.28pm, but same arrived at 11.15 pm (exactly after 1 hour) the delivery guybwas clueless, told him tonwrite tome & name which he did on invoice, attached pic.
Such a bad service by Pizza Hut....

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Address: Miyapur, Hyderabad, Telangana

Dear Concern,
This is very unprofessional behavior towards the customer. I would like to draw your attention to the undelivered order (Item: Pizza from Pizzahut Devyani, Miyapur, Hyderabad) which was ordered last Sunday (10/07/22 at 07:45 pm), Order ID: 13386058 online payment mode). The expected delivery time was 8:09 pm on Sunday as shown on the official website but we didn't get the order on time I thought It would take time to...

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I didn’t receive my order. I tried contacting Pizza Hut, I got no response....

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