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Pizza Hut India Complaints & Reviews

1.7
Updated: Oct 23, 2025
Complaints 2708
Resolved
777
Unresolved
1931
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Pizza Hut India reviews & complaints page 15

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R
Rajat Savdekar
Aug 30, 2022
Resolved
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I placed an order yesterday and made the payment via Paytm net banking. The amount is deducted from my account, but the order did not go through.
Attached are the screenshots. Please refund my money.
+1 photos
Aug 31, 2022
Complaint marked as Resolved 
The refund was initiated the next day, Thanks
Pizza Hut India customer support has been notified about the posted complaint.
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    R
    Rajat Savdekar
    Aug 30, 2022
    Resolved
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    Resolved

    Address: K star Mall , chembur

    Hi,

    I placed an order yesterday and made the payment via Paytm net banking. The amount is deducted from my account, but the order did not go through.
    Attached are the screenshots. Please refund my money.
    +1 photos
    Aug 31, 2022
    Complaint marked as Resolved 
    The refund was initiated the next day, Thanks
    Pizza Hut India customer support has been notified about the posted complaint.
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      R
      Rao yadav
      Aug 29, 2022
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      Resolved

      Last night I ordered pizza form pizza Hut RT nagar banglore from swiggy and it's comes out to be worst order ever. It was uncooked .. Like eating raw maida and found hair in the pizza when I take a bit.. Order id[protected]...never ever order again from pizza Hut.
      +1 photos
      Oct 14, 2022
      Complaint marked as Resolved 
      Pizza Hut India customer support has been notified about the posted complaint.
      Verified Support
      Aug 30, 2022
      Pizza Hut India Customer Care's response
      Dear Rao yadav,

      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

      Link: https://fb.com/msg/pizzahutindia

      Regards,
      Team Pizza Hut
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        R
        Rao yadav
        Aug 29, 2022
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        I ordered from pizza Hut RT nagar last night from swiggy and it's worst order I ever have.. The food was not cooked properly. It's like eating raw maida and I found hair in the pizza when I take a bit.. Order no[protected].
        Pizza Hut India customer support has been notified about the posted complaint.
        Dear Rao yadav,

        We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

        Link: https://fb.com/msg/pizzahutindia

        Regards,
        Team Pizza Hut
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          A
          Ankit R Ruia
          from Mumbai, Maharashtra
          Aug 29, 2022
          Resolved
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          I would like to raise a complaint against my order no 11620560.

          Please note the order was placed around 8.40 pm and estimated delivery time was around 9.19 pm.

          The food was not delivered until 9.30 so I made my first call to customer service number and was informed to expect a call back from service store.

          Even after waiting for another 30-40 mins foods was not yet delivered nor did I get any call from service store, so I placed second call to customer service number. Again I was told to wait and expect a call from service store.

          I waited untill 10.50 then made third call to customer service number. Again I was been told the same thing to wait until I get a call from service store.

          Your service store did not even call until 11.40 pm when they called and asked if they should send my delivery?

          I would like to raise a complaint all the members involved in this matter and would like to personally file a law suit against each one of them. Hence requesting you to kindly share details of every one involved in this matter.
          Oct 5, 2022
          Complaint marked as Resolved 
          Pizza Hut India customer support has been notified about the posted complaint.
          Verified Support
          Aug 29, 2022
          Pizza Hut India Customer Care's response
          Dear Ankit R Ruia,

          We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

          Link: https://fb.com/msg/pizzahutindia

          Regards,
          Team Pizza Hut
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            A
            Alishaag
            from Amravati, Maharashtra
            Aug 28, 2022
            Resolved
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            Address: Amravati, Tapadia city centre

            I placed an order with them, and got a message saying that the order is dispatched. The ETA said 8:50 pm, and by 9:15 I had not received any update. I called the customer care and they told me they'll ask the store to contact me in a few minutes. The store employee contacted me after 20 minutes and asked for my location, which btw was very clearly mentioned in the order. He called back in 5 minutes saying that my order won't be delivered, because it's too far. Pizza Hut, you guys have pathetic services and you should be ashamed of yourselves.
            +1 photos
            Oct 1, 2022
            Complaint marked as Resolved 
            Pizza Hut India customer support has been notified about the posted complaint.
            Verified Support
            Aug 29, 2022
            Pizza Hut India Customer Care's response
            Dear Alishaag,

            We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

            Link: https://fb.com/msg/pizzahutindia

            Regards,
            Team Pizza Hut
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              S
              shivani waghale
              Aug 28, 2022
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              I ordered 2 pizzas today from pizza hut app...it did not show option for store location and successfully placed the order .but after sometime I got a call from pizza hut store that they won't be able to deliver at my location as it is out of their radius. They cancelled the order from their side but I haven't received my refund. I payed through Google pay ..my refund amount is 329.70. please issue my refund ASAP. My order no. is 12545877
              Pizza Hut India customer support has been notified about the posted complaint.
              Dear Shivani Waghale,

              We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

              Link: https://fb.com/msg/pizzahutindia

              Regards,
              Team Pizza Hut
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                C
                chiragbhavsar
                from Ahmedabad, Gujarat
                Aug 28, 2022
                Resolved
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                Resolved

                Very bad experience and services

                Address: Pizza Hut maninagar Ahmedabad

                Went we visited to Pizza Hut with my family on yesterday and I went and ordered a combo of 2 349rs and a medium momo pizza atAnd we were 5 people so didn't it confirm that 2 cocks come free with 1 combo pizza him
                He asked me to take 5 cocks which I got500 rupees went only in my cock, which I believe that when the cock comes with me for my money, it is not confirmed by you.After that, sitting at the table with the family, there was...
                +1 photos
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                S
                Shubhamm336
                from Navi Mumbai, Maharashtra
                Aug 27, 2022
                Resolved
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                Resolved

                I was placing order on pizza hut app on
                Date : 24th august 2022
                Time : 9:44pm
                Using my registered mobile number on their app

                While making the paymen, i chose option to googlepay and paid the respected amount as seen in screenshot. It showed order placed and then i started doing my work, after an hour, around 11:15pm when i saw the tracking status, the order was not placed and got automatically cancelled

                I had called the customer care of pizza hut, but they told me money will be refunded in 3-4 business days, and after watching so many complaints here i feel like many people are going through the same problem

                How can payment be processed and order isn't?
                Please try to check and repair the app so that if payment processes the order does too
                Please add some notifications if the order gets cancelled
                +1 photos
                Aug 30, 2022
                Complaint marked as Resolved 
                Very quick reply and refund process, had to message them the issue on facebook messenger and they refunded the respective amount, Thankyou so much Pizza Hut
                Pizza Hut India customer support has been notified about the posted complaint.
                Verified Support
                Aug 29, 2022
                Pizza Hut India Customer Care's response
                Dear Shubham,

                We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                Link: https://fb.com/msg/pizzahutindia

                Regards,
                Team Pizza Hut
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                  A
                  AdityaGupta04
                  Aug 26, 2022
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                  I ordered pizzas on 26 Aug 2022 from the Pizza Hut app. The payment was done using GPay. The amount got deducted from my hank account but the order did not get placed. I would like to have my entire money back as refund.

                  I tried contacting [protected]@yum.com and [protected] but there was no response from both of them.

                  Kindly look into the issue ASAP.
                  +2 photos
                  Sep 29, 2022
                  Complaint marked as Resolved 
                  Pizza Hut India customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 29, 2022
                  Pizza Hut India Customer Care's response
                  Dear Aditya Gupta,

                  We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                  Link: https://fb.com/msg/pizzahutindia

                  Regards,
                  Team Pizza Hut
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                    L
                    Lanka Narayana
                    Aug 25, 2022
                    Resolved
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                    Resolved

                    Address: Masab tank area, Hyderabad

                    On 11/8/2022 ordered Pizza and paid from my debit card to deliver in Masab tank area, Hyderabad. Immediately received email confirmation from Attapur branch saying that the delivery will be done at 19:59. the delivery boy called twice and asked the delivery location even though it was clearly mentioned in the order and confirmation e-mail. At 9 PM he called again and refused to deliver saying that it is not in their radius of delivery.
                    The order was not delivered and paid amount of Rs 966 was not refunded. Called a couple of times on [protected] talked to Mr Dharshan about the refund. Every time he says the concerned stores will contact and refund but till now no one called from the store.
                    We consider it is cheating not delivered after accepting the order and another cheating not refunding the amount.
                    Sep 27, 2022
                    Complaint marked as Resolved 
                    Pizza Hut India customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 25, 2022
                    Pizza Hut India Customer Care's response
                    Dear Lanka Narayana,

                    We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                    Link: https://fb.com/msg/pizzahutindia

                    Regards,
                    Team Pizza Hut
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                      S
                      from Delhi, Delhi
                      Aug 25, 2022
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                      Dear Sir/ Ma'am
                      I have ordered paneer capsicum and corn pan pizza along with garlic bread stix at Pizza Hut, Star City Mall, Mayur Vihar Phase 1, Delhi 91 on 12th August 2022 for takeaway.
                      My invoice no. Is[protected].
                      But when I opened the boxes at home, I was shocked as the pizza received was onion capsicum and corn pan pizza.
                      I was very disappointed with the service and even after calling at the numbers provided in the invoice, none were responded.
                      Kindly provide a suitable explanation for the same and refund back the money as the pizza I received was cheaper than the one I ordered.
                      Moreover proper compensation is expected as not only we were disappointed but also could not eat onion that time as per our hindu tradition we cannot eat onion in that month.
                      I expected better service from Pizza Hut at least
                      Regards
                      Srishti
                      Pizza Hut India customer support has been notified about the posted complaint.
                      Dear Srishti,

                      We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

                      Link: https://fb.com/msg/pizzahutindia

                      Regards,
                      Team Pizza Hut
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                        D
                        DivakarShivalkar83883
                        Aug 24, 2022
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                        Resolved

                        Respected Higher authorities of Pizza Hut

                        Complaint of Bad pizza provide by Badlapur Store Cheese was less

                        Amount 899

                        293 *3 Pizza Total 899

                        Amount Paid from mobile number
                        [protected]

                        Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                        Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                        Half amount of pizza everyone has thrown

                        Rs 899 wasted totally from Badlapur Store

                        Mobile number for Communication
                        [protected]
                        +1 photos
                        Sep 27, 2022
                        Complaint marked as Resolved 
                        Pizza Hut India customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 25, 2022
                        Pizza Hut India Customer Care's response
                        Dear Divakar Shivalkar,

                        We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

                        Link: https://fb.com/msg/pizzahutindia

                        Regards,
                        Team Pizza Hut
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                          S
                          SarikaArdaad
                          Aug 24, 2022
                          Resolved
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                          Resolved

                          Respected Higher authorities of Pizza Hut

                          Complaint of Bad pizza provide by Badlapur Store Cheese was less

                          Amount 899

                          293 *3 Pizza Total 899

                          Amount Paid from mobile number
                          [protected]

                          Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                          Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                          Half amount of pizza everyone has thrown

                          Rs 899 wasted totally from Badlapur Store

                          Mobile number for Communication
                          [protected]
                          +1 photos
                          Sep 25, 2022
                          Complaint marked as Resolved 
                          Pizza Hut India customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 25, 2022
                          Pizza Hut India Customer Care's response
                          Dear Sarika Ardaad,

                          We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

                          Link: https://fb.com/msg/pizzahutindia

                          Regards,
                          Team Pizza Hut
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                            R
                            RambijayPandey
                            Aug 24, 2022
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                            Respected Higher authorities of Pizza Hut

                            Complaint of Bad pizza provide by Badlapur Store Cheese was less

                            Amount 899

                            293 *3 Pizza Total 899

                            Amount Paid from mobile number
                            [protected]

                            Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                            Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                            Half amount of pizza everyone has thrown

                            Rs 899 wasted totally from Badlapur Store

                            Mobile number for Communication
                            [protected]
                            +1 photos
                            Pizza Hut India customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 25, 2022
                            Pizza Hut India Customer Care's response
                            Dear Rambijay Pandey,

                            We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

                            Link: https://fb.com/msg/pizzahutindia

                            Regards,
                            Team Pizza Hut
                            Aug 25, 2022
                            Updated by RambijayPandey
                            [protected]@gmail.com

                            Badlapur store 421503 Pranali Park
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                              G
                              GorakshShirshat
                              Aug 24, 2022
                              Resolved
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                              Resolved

                              Respected Higher authorities of Pizza Hut

                              Complaint of Bad pizza provide by Badlapur Store Cheese was less

                              Amount 899

                              293 *3 Pizza Total 899

                              Amount Paid from mobile number
                              [protected]

                              Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                              Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                              Half amount of pizza everyone has thrown

                              Rs 899 wasted totally from Badlapur Store

                              Mobile number for Communication
                              [protected]
                              +1 photos
                              Sep 28, 2022
                              Complaint marked as Resolved 
                              Pizza Hut India customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 25, 2022
                              Pizza Hut India Customer Care's response
                              Dear Goraksh Shirshat,

                              We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                              Link: https://fb.com/msg/pizzahutindia

                              Regards,
                              Team Pizza Hut
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                                S
                                SureshTayde8373737
                                Aug 24, 2022
                                Resolved
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                                Resolved

                                Respected Higher authorities of Pizza Hut

                                Complaint of Bad pizza provide by Badlapur Store Cheese was less

                                Amount 899

                                293 *3 Pizza Total 899

                                Amount Paid from mobile number
                                [protected]

                                Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                                Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                                Half amount of pizza everyone has thrown

                                Rs 899 wasted totally from Badlapur Store

                                Mobile number for Communication
                                [protected]
                                +1 photos
                                Sep 25, 2022
                                Complaint marked as Resolved 
                                Pizza Hut India customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 25, 2022
                                Pizza Hut India Customer Care's response
                                Dear Suresh Tayde,

                                We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                                Link: https://fb.com/msg/pizzahutindia

                                Regards,
                                Team Pizza Hut
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                                  S
                                  sayurishivalkar
                                  Aug 24, 2022
                                  Resolved
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                                  Resolved

                                  Respected Higher authorities of Pizza Hut

                                  Complaint of Bad pizza provide by Badlapur Store Cheese was less

                                  Amount 899

                                  293 *3 Pizza Total 899

                                  Amount Paid from mobile number
                                  [protected]

                                  Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                                  Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                                  Half amount of pizza everyone has thrown

                                  Rs 899 wasted totally from Badlapur Store

                                  Mobile number for Communication
                                  [protected]
                                  +2 photos
                                  Sep 25, 2022
                                  Complaint marked as Resolved 
                                  Pizza Hut India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 25, 2022
                                  Pizza Hut India Customer Care's response
                                  Dear Sayuri Shivalkar,

                                  We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

                                  Link: https://fb.com/msg/pizzahutindia

                                  Regards,
                                  Team Pizza Hut
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                                    S
                                    SwapnilShivalkar828
                                    Aug 24, 2022
                                    Resolved
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                                    Resolved

                                    Respected Higher authorities of Pizza Hut

                                    Complaint of Bad pizza provide by Badlapur Store Cheese was less

                                    Amount 899

                                    293 *3 Pizza Total 899

                                    Amount Paid from mobile number
                                    [protected]

                                    Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                                    Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                                    Half amount of pizza everyone has thrown

                                    Rs 899 wasted totally from Badlapur Store

                                    Mobile number for Communication
                                    [protected]
                                    +2 photos
                                    Oct 16, 2022
                                    Complaint marked as Resolved 
                                    Pizza Hut India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 25, 2022
                                    Pizza Hut India Customer Care's response
                                    Dear Swapnil Shivalkar,

                                    We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

                                    Link: https://fb.com/msg/pizzahutindia

                                    Regards,
                                    Team Pizza Hut
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                                      S
                                      SwapnilShivalkar++
                                      from Mumbai, Maharashtra
                                      Aug 24, 2022
                                      Resolved
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                                      Resolved

                                      Respected Higher authorities of Pizza Hut

                                      Complaint of Bad pizza provide by Badlapur Store Cheese was less

                                      Amount 899

                                      293 *3 Pizza Total 899

                                      Amount Paid from mobile number
                                      [protected]

                                      Every 6 qty total pizza cheese was not spread which was supposed to be there and pizza of panner was not cooked... We just ate Dough of Maida

                                      Packed by sudarshan and makes by Prashant and they doesn't bother about the complaint

                                      Half amount of pizza everyone has thrown

                                      Rs 899 wasted totally from Badlapur Store

                                      Mobile number for Communication
                                      [protected]
                                      +2 photos
                                      Sep 26, 2022
                                      Complaint marked as Resolved 
                                      Pizza Hut India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 25, 2022
                                      Pizza Hut India Customer Care's response
                                      Dear Swapnil Shivalkar,

                                      We are sorry to hear this. We would request you to please DM us your email id and store details via given below link so that we can look into this.

                                      Link: https://fb.com/msg/pizzahutindia

                                      Regards,
                                      Team Pizza Hut
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