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Puma Complaints & Reviews

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Updated: Oct 25, 2024
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Puma reviews & complaints page 10

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S
senis
Aug 26, 2022
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Payment not received

Website: Puma

Hey,
I had ordered a shoes from the official website of Puma on 14 th August
order NO:[protected].
I had filed a complaint earlier saying that though I had done prepay my order marked as failed. After multiple follow ups finally I recieved an email that the money was succesfully refunded. But I havent recieved the money. Contacted my bank and they too said the same. Each time when I call the costumer care first they...
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M
Mohamed khairy
Aug 23, 2022
Aug 23, 2022
This thread was updated on Aug 23, 2022
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Shows

I purchased for my kid a shoes 4 months back and he didnt use it more than 10 times. A manufacturing defect took place and it is completely not related with usage. When i got back to the vendor (Puma-Mall of Egypt). They said they will get back to administration and feedback. The day after they said case is refused because it was purchased more than one month ago and they only cover manufacturing defects within one month. I already purchased...
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S
senis
Aug 15, 2022
Aug 22, 2022
This thread was updated on Aug 22, 2022
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Money deducted from account but order showing as failed

Website: puma

Hey I bought a shoe from the official website of Puma on[protected] I chose prepay as it had 5% offer. But to my disappointment the money was deducted from my bank account but the order status shows FAILED. My order No is:[protected].
its been almost 24 hours and there is no help from the customer care. I have all the proofs with me. Please do the needful...
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L
Leisna
Aug 15, 2022
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Money debited but order not placed

Hello, I have ordered a shoe and paid through UPI for 5%off. my money has been debited but order has not been placed. When i went to the order section it says no order has been placed.
Please help....
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A
Antony S Chirayil
Aug 15, 2022
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Puma Refund amount not credited even after multiple follow-ups

Address: Bangalore

I ordered a T-shirt and it didn't reach home and it was sent back to Bangalore. It's been more than 15 days since my product returned and no Refund has been initiated. Their Customer Support is finding an excuse for the delay of my refund. Such a bad response from the PUMA team. This is the first worst experience I ever had with a branded company like this....
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Website: Puma

I ordered from puma website and paid at the same time with net banking, my cart got empty and my cash is deducted from my account but I didn't got any message from the puma about my order. Please help me...
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Y
yasvanth01
from Coimbatore, Tamil Nadu
Aug 8, 2022
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My Amount is debited my account but booking order not confirmed

Address: Puma india

Dear sir/ Madam

Today eve[protected] I try to purchase Robust Running shoe . All details entered properly so finally going on proceed to UPI transaction and also entered my upi id Puma India links comes from Google pay Amounts also debited
But Product not booked 😕
Amount has been debited my account but order not confirmed

So kindly resolve this issue refund my amount...
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Y
yasvanth01
from Coimbatore, Tamil Nadu
Aug 8, 2022
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Amount debited but order not confirmed

I had ordered shoes from puma online on today[protected] Payment is done by Google pay on puma india link is showing payment done. but the booking order status is failed. Amount debited screenshot also attached I'm trying to contact puma customer service but it is not responding. Kindly resolve the issue for priority basis Please help...
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A
Aripg
Aug 7, 2022
Aug 7, 2022
This thread was updated on Aug 7, 2022
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Puma Cali sneakers chunky

Terrible quality, the interior was ripped less than 3 months and now after 8 months from the purchase, all the white material is coming off. I regreat buying Puma over Nike....
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S
Sebna
from Vadakara, Kerala
Aug 1, 2022
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Order not placed but money paid

I ordered a bag from puma India which I payed for using UPI. After the payment was completed the order was not even placed . Money is debited from my account. Order is not even shown in my orders section....
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A
Ayush Jasuja
Jul 28, 2022
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Puma- NO Refund

Website: Puma.in

Puma service is a JOKE!! my order was placed on 16th June. on 12th July they told order is lost and we will refund. Ticket number is 556175
Puma team checkout the emails on the ticket from your incompetent customer service team. Promising resolutions again and again, escalating again again
leave alone the compensation you guys are incompetent even in returning customer's own money...
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F
faiocruz
Jul 13, 2022
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Refund link not received #103384000

Website: Puma.in

Really frustrated to write this email regarding the refund link of Puma which i was suppose to get way back on 5th of july but im yet to receive any link as of now i have been told it has been sent twice and it baffles me even if somehow theirs some issue in emails I haven't even received SMS which they said they have sent both in mail and sms. They just keep asking for 48 hour's time abd and same thing i have to repeat again & again to every...
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R
Rohan Baisoya
Jul 4, 2022
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Not refunding my money from 1.5 months

Address: Address: 500,CMH Road, Indiranagar, Bengaluru – 560038, Karnataka, India Contact Number: +91-80-41528022
Website: Www.puma.com

After numerous phone calls and a follow up of around 10 days I still haven’t received the refund for my order, the return took place around 15 days back and my order number is[protected].
Everytime i tried to contact them they told same things wait for 48 hours harassing me mentally every another day....
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Rohan Baisoya
Jul 4, 2022
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Not refunding my Money from one month

Address: Address: 500,CMH Road, Indiranagar, Bengaluru – 560038, Karnataka, India Contact Number: +91-80-41528022

After numerous phone calls and a follow up of around 10 days I still haven’t received the refund for my order, the return took place around 15 days back and my order number is[protected].
Everytime i called them they told me to wait for 48 hours and did nothing.
Harassing me Every third day....
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A
amitrao6334
from Chandigarh, Chandigarh
Jul 4, 2022
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Shoes got worn after 2 months only

Website: Puma

I bought puma shoes from Flipkart, but they got worn only after 2 months and they cost 2699. I want my shoes to be replaced....
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W
Wizy
from Delhi, Delhi
Jun 30, 2022
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Money is debited but order status is failed!

I order red bull x puma shoes from the puma app it gaved me 5% cashback in prepaid orders so i did the upi payment and the money was debited from my account but the app lagged and nothing happened! So i checked online and it says order Status failed!...
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Wizy
from Delhi, Delhi
Jun 29, 2022
Oct 18, 2023
This thread was updated on Oct 18, 2023
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Money has been debited but order is not placed

I tried placing order in puma app of puma x redbull shoes, then i selected the upi payment option for 5%discount, but the money is debited from my account but the order was not placed and in the "your order" section of app there still shows you haven't ordered anyting yet!, and now i have no transaction id or anything to show except the money which is debited from my account!....
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O
Ongki
from Guwahati, Assam
Jun 26, 2022
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Money debited but no confirmation

My money has been deducted for the order bt I didn't get any confirmation email from puma... neither I can track it with reference id...
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To whomsoever it may concern,

I was clicking pictures in world-mark sector 67 gurgaon in front of puma store with my phone. The store manager misbehaved with us very badly. Accused us of bringing gun. Even asked us to not leave and showed us bad temper. Accused of carrying a gun while we were just clicking pictures. Called guards and when guard asked us to leave didnt let us leave and hold on our belongings and dint let us...
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V
vashistap
from Vellore, Tamil Nadu
Jun 21, 2022
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Puma mercedes drift cat 8

This drift cat 8 Puma mercedes model, I bought from Bangalore Central Mall, after few days the shoe inside cloth is came out. And Mall also closed.so what can I do, I don't know. Please give me a solution from company side, while buying time from Mall side it's under cover warrenty around 1yr told ....
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