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Shiprocket Complaints & Reviews

www.shiprocket.in
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Updated: Mar 23, 2025
Complaints 472
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So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝
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beware of shiprocket - they are fraud for sellers
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Shiprocket reviews & complaints page 24

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M
Manthan6191
from Mumbai, Maharashtra
Dec 3, 2019
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fake promises

Address: Surat, Gujarat, 395004
Website: app.shiprocket.in

Hello,
From last one month you people are giving vague explanations with your unprofessional staff. Whenever we reach akshay beniwal for the payment of wrong shipments he makes excuse like i'm talking with my superiors or i'm having lunch. Do you know he have his lunch for 4 times a day. We gave all the evidence which are required to pass our claims. No professionalism. Require ans. Asap or we shall register an fir for the same....
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sunilbhol
from Noida, Uttar Pradesh
Nov 30, 2019
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fake delivery attempts rto initiated

Address: New Delhi, Delhi
Website: Shiprocket Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030

We are using shiprocket to for logistics purposes, from last 17 days they can't solve our issue, already send several emails, messages, call to there customers support.
Due to lack of response one of our order initiated for rto, same type issue was happened on september 2019 for which they have refunded both side shipping charges.
This time they are not respond my mail, call.

Our company details
Sonu...
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Y
yash2036
from Mumbai, Maharashtra
Nov 5, 2019
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wrongly charged and fooling customers

Address: E/55 sarvodaya Nagar 1st panjrapole Lane Mumbai 400004, Cp tank, 400004

No resolution has been provided to me for any of my problems. More than money have i lost my loyal customers because of their poor customer service. Shipment are not delivered and fake remarks are updated in tracking status. There is no one to help you with your problem. Nor courier company helps you to solve the problem since you have booked through shiprocket.
Very poor with their services though good with their booking interface.br...
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R
Rang Pahervesh
from Mumbai, Maharashtra
Oct 11, 2019
Nov 17, 2022
This thread was updated on Nov 17, 2022
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my courier is lost and I haven't received insurance amount yet

Address: Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030, New Delhi, Delhi, 11030
Website: shiprocket.in

Your shiprocket currier boy has lost my parcel and informed me after two months. They have given a commitment that it will arrive within 10days but it’s two and a half months now and it is still not arrived.in first 10 days they have provided me a fake proof of delivery (Pod) this pod was fake because there were no signature o[censored]s and our company name. After that i asked them to provide me valid pod and after 10days of it they have provided...
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mukeshrm9
from Noida, Uttar Pradesh
Sep 24, 2019
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new phone replace with nokia small phone via courier company

Address: Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030, 110030
Website: www.shiprocket.in

Hi i have sent a courier on 26 aug 2019 from noida to sonepat (Haryana). But this parcel not be delivered in sonepat afterthat they have proecss for rto. Rto order compete on 11 sep 2019. Then i have checked my phone was replace and i have daily followup with shiprocket team and they told me u cant't take any action we will resolve internally but finally they refused me and said we can't help of you you can do anything. Whatever i want overall...
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Shariq Bijal
from Mumbai, Maharashtra
Jun 29, 2019
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courier not getting delivered and showing fake delivery attempt

I have given the parcel to shiprocket 2 parcels which is not getting delivered and showing fake remarks as customer rejected
And keeping the parcel with them for around 1 month and returning back to the seller and not giving proper response and this is for ekart only so please take this complaint seriously and give the solution as fast as possible....
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Mageswaran Pachamuthu
from Dharmapuri, Tamil Nadu
Jun 2, 2019
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unwanted commercial message everyday

Website: bit.ly/SR200

Lot of commercial messages received to my mobile everyday. I m very very annoying to this. I was contacted by email lot of times to stop sending sms by everyday at shiprocket via email. They didn't response for this. Message related wallet offer like cashback and something. Please help me and save me to do this as soon as possible. Im waiting for your response. Thanks!...
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Yashvardhan Rai
from Mumbai, Maharashtra
May 31, 2019
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haven't received my ps4 game

Address: Mumbai City, Maharashtra

I ordered a game for my ps4 from book my tech, who was delivering it through ship rocket. I got a message on my phone, that my game was delivered, whereas there was no delivery made to my address. My address is correct, phone no. Was correct. My mother was at home. I called up ship rocket and told them, i haven't received my game and the status showed delivered. All they said was we cannot help, contact the seller, whereas as delivery was...
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sumitnahata
from Delhi, Delhi
Feb 13, 2019
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disputes for volumetric weight

Address: 110030
Website: shiprocket.in

Sir/ ma'am,
We want to complaint against shiprocket from which we courier our products to customer's.in that they are showing that our company has sent false weight to the courier company, but in actual we measure each and every product and has sent the exact weight what is of the product. We even sent the proofs to shiprocket with the measuring ruler, but still they are not helping us out with this issue. The courier company is...
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selvaraj v s
from Chennai, Tamil Nadu
Aug 8, 2018
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very worst customer service

Address: Chennai, Tamil Nadu, 600096

Their customer service is very very very worst. They have a live chat where all the representatives will be AWAY only..

They have a support number[protected].. But it will be always in WAIT and AUTOMATICALLY cut.

My plan has been deactivated. But even after payment done, i am rushing beyond then but there is not proper support for me till now..

I have attached my payment screenshot....
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R
rajatrg
from Sonipat, Haryana
Sep 22, 2017
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beware of shiprocket - they are fraud for sellers

Address: New Delhi, Delhi
Website: www.shiprocket.in

Shiprocket - scam it's sellers!

I have worked as a seller on shiprocket for 1 month
And send over 500+ shipments but as i believe their charges are 30% extra than their competitors and they take advance payment only as compare with other competitors providing postpaid account!

I shifted to another company and was having rs 9000 in their wallet and as per their company faq's when you cancel the membership...
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A
ashimduya
from Bangaon, West Bengal
May 22, 2017
Resolved
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Money deducted from bank but not received in shiprocket account

Address: 110030
Website: www.shiprocket.in

On 20th may 2017 i was recharging my shiprocket account with rs. 1000. I completed the transaction successfully, money had been deducted from my bank which is icici bank, but on ship rocket i did not received rs. 1000. Then i recharged again with rs, 500 that i received on ship rocket. I have asked them for help. They said they are working on it, but its been 2 days but the money is not received. The shiprocket support team gave me a case...
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