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Shiprocket Complaints & Reviews

www.shiprocket.in

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Updated: Mar 23, 2025

Complaints 472

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33

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439

So far, so good. Shiprocket is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Shiprocket will keep up the work and continue to help more customers with their concerns even better 🤝

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Parcel not delivered

Irresponsibly kept me awaiting and asked for cancellation and reassignment

Product delivery was not attempted, OFD locked applied

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beware of shiprocket - they are fraud for sellers

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Constant pickup delay

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Shiprocket reviews & complaints page 21

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Address: Delhi

Shiprocket is the most unethical company in the industry. I used to work with them in regular basis and did a business of almost 1, 00, 000/- suddenly one day I started recieving wieght disperancy and I asked customer care why is this happening, he told me breifly to raise a dispute and meanwhile to make another account to process my delivery . I did the same, now they charged me with 22k of wieght disperancy and now threating me to file...

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Address: Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030

I have shipped 3 parcels to Delhi using Ship Rocket through Ekart. The three shipments are showing delivered on 6th January, 2021 but non of them delivered yet. The total value of the shipment was Rs 13, 000/- (Thirteen Thousand Only). I contacted shiprocket through support but they are giving automated replies only. No one is helping to solve the issue. Please deliver the shipments on urgent basis or reimburse us for the loss....

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Address: Flat No-B1/G1 Eesha Apt Soccorro Bhutki Wada

Website: mummytrends.com

I have ordered autodoc Liquid Scratch Repair Wax from mummytrends.com which is not yet delivered to me. Daily receiving msgs that product will get delivered today, but no executive have contacted me yet from Shiprocket. Very poor service of Shiprocket. No support for customer contact....

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Website: www.shiprocket.in

I'm a student and i have been using shiprocket since 2/09/2020 for my small business. They have deducted money from my wallet multiple times without my consent. Today on 30/12/2020 i received a freight invoice of Rs 1065/- which is total shipping cost of all the orders paid during the month of December. One cannot create any order without recharging the wallet, all orders are prepaid then also they sent me a bill of INR 1065/- and deducted...

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Address: Gurugram , delhi

Website: www.shiprocket.in

I booked a shipment from shiprocket and choose delhivery as a couier agent, they do not deliver my consignment, from past 10 days, Soukya road banglore warehouse of delhivery keep my consignments with no reasons .I have made prepaid payment online, still they are not delivering any of my consignment and used to write false reasons on tracking sheet that consumer is not contact able but my both number are in working conditions they are working...

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Address: Plot No.B, Khasra - 360, Mehrauli-Gurgaon Rd, Sultanpur, New Delhi, Delhi 110030

I have a single shiprocket account. They are saying I have multiple accounts and not providing any information customer care is pathetic and very rude.
I used Cod delivery my amount got stuck 1750 and in walet 189. They are not giving any resolution. I am fed up of this....

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Shiprocket is fraud company as i was a prepaid customer of shiprocket they given me offer to ship my parcels to whole india @ 40 rs and for cod it was 100. So i started shipping on cod but they are not releasing my cod remittance amount its been more than 3 months.
Now what they have done is they over charged my parcels if a parcel cost 40 they charged 200 for that now not releasing my funds . They have my 95000 rs as cod remittance...

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I am a small business with small profit margins. Shiprocket periodically hits us with baseless weight discrepancies strangely only occurring with one courier XPRESSBEES. In one case, a necklace weight 50grams was charged the amount of a 2kg parcel. To counter this weight discrepancy, our wallet amount and COD remittances are kept on hold, hampering my ability to ship continuously and customer service seriously. Shiprocket, I have never faced...

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Address: Kanpur

Dear team, I have enrolled for the Advanced Plan of Shiprocket for the international shipment and contact them regarding international shipment activation for at least 2 months but they didn't activate my account and not providing a refund for the plan that I didn't use. So take any proper action and if you required proof I have all the mail proof and I also asked for arranging a callback but they never respond to this....

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Address: gurgaon

Website: www.shiprocket.on

I dispatched a courier on 17 Aug 2020 for 1049/- from delhi to gurgaon. They took Rs.96 as courier charges. They took 3.5 weeks to get my courier delivered, from delhi to gurgaon. Due to super late delivery customer rejected the courier, and ordered item from else where. After that RTO was scheduled to intiate. Its been more than 5 months, i Haven't got any refund, nor got my RTO delivered. i have called more than 30 times in 5.5 months,...

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I am a garments seller based in Kolkata, my company name is SUNSHINE TRENDS, I have been using SHIPROCKET to courier items all over W.B & India. But since 15th October my office was closed as several staffs and myself were diagonised with Covid-19 so I have to close my office. But on 7 Dec I started my business and logged into my Shiprocket A/c and to my surprise Rs. 2400/- was deducted in the name of weight disperancies on several counts...

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Delhivery AWB :[protected] and[protected] are RTO parcels. Not delivered to origin and they marked delivered. Also not providing POD....

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Address: E 2, Sector 1, Noida

I have place a order, payment has done but no conformation received from thestockcut. ORDER ID is 349144...

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I m very dissappointed with shiprockrt as my complaint was not taken seriously. and not investigated properly. my 2 pakets were changed and delivered to customer after changing inside content in sealed courier bag with changed shipping label. i complained about this and given all image proofs what i sent what buyer received, its clearly showing packets were changed and shipping label is also different

the support service excecutive...

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I m very disappointed with ship rocket services as they dont work on customer complaints properly. just delay the complaint and close it without any resolution,

this is regarding one of my RTO shipment which is not delivered to me back and on status its marked delivered on some other location address. when i informed about this they saying its delivered to me, i asked them to provide me POD where i signed, they have no answer...

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Address: BigFoot Retail Solutions Pvt. Ltd. Plot No. B, Khasra-360, Sultanpur, MG Road, New Delhi, Delhi 110030

Respected Sir/ Madam,

daily i am using this ship rocket courier agent for my business purpose.
4 times issue happened with this company. In courier tracking it showed delivered but customer didn't received Courier. Like this four time happened so please consider my complaint and take action . My business is impacted and i got almost 10000 around lost. I having small of scale of business only please help me out.
br...

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Website: Www.shiprocket.in

Shiprocket is running a big scam.
I'll explain in short detail.

First you ship your parcel from you desired location. We generally weight the parcel in weiging machine before shipping the parcles.

Then a pickup person from the courier company you choosed comes to pick your parcel.

They take it to the office.

They then send it to the destination.

In between...

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Address: B - 405, Haridwar Heights, Sanjeev Nagar, Karond Airport Road

I am highly disappointed and feel cheated by shiprocket services.
My reverse pick up was delayed by more than a month, and then the delivery boy delivered our reverse parcel to the building guard on 30th October. We requested him to deliver it to us but he refused and ran away.
What we got in the reverse pick up was not our product, instead, some cheap product was delivered to us.

On 3rd November I received a...

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Address: Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030

I have shipped some parcel thorough this company, my parcel is delayed by 1 week, i have dropped several emails and also dropped call back request for. Senior to answe when wull i receive the parcel, but no one answering.
Calls are handeled by junior staff who only escalte your calls and no resolutions is provided.

Two people in the company from senior team have committed have taken things for granted and purposely avoid...

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Address: Plot No.- B, Khasra- 360, Sultanpur, M.G. Road, New Delhi- 110030

I am a seller and Send Courier through Shiprocket Cash on delivery. order amount is 3346
order id is [protected] And AWB number is[protected] parcels is delivered on 3/october/2020 But I don't get My cash on the delivery amount I raise tickets many times regarding my payment but they not responding....

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