Sun Direct Complaints & Reviews

Dear Sir,

I am having a Sun DTH connection vide Smart Card No.[protected] (DT Code 1825575) with Hindi Package and additional malayalam channels. I was getting around 10-12 Malayalam Channels till last 2 months. After that only 4 Malayalam channels were getting and I was out of stations, after return to Delhi I had talked to them and they informed that in the present pacakge the Malayalam channels are not available therefore...

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Address: Thiruvananthapuram, Kerala

From: Titus Eldaphones
Sent: Friday, October 08, 2010 5:52 PM
To: '[protected]@sundirect.in'
Cc: '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in'; '[protected]@sundirect.in';...

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Address: Bangalore, Karnataka

HAI THIS IS SRINIVAS REDDY,I WAY USING BIG TV.THIS COMPANY CHEATED ME BY LEVING TOO MUCH OF COSTS FOR THE PACKAGES..AFTER WORDS I PURCHASED SUN DIRECT THINKING THAT THIS IS THE BETTER SERVICE PROVOIDER,BUT THEY CHEATED ME BY REMOVING ASIANET SUVARANA,ASIANET PLUS,ASIANET ....WHEN I CALLED CUSTOMAR CARE THEY TOLD ME THAT THEY HAVE RAEMOVED THIS CHANNELS.BUT THIS IS NOT GOOD FOR SUNDIRECT I REQUEST SUNDIRECT COMPANY PEOPLE TO GIVE BACK THE...

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Address: Madurai, Tamil Nadu

Unfortunately I had taken Sun DTH service (smartcard no [protected])
Distributor - Sri Jeyam Agency, SS Colony, Madurai-10 distributor code:DT0443159
I included Neo cricket package on[protected].... But until[protected] the channel was inactive (E48-32 No signal). When I contacted the customer care it was horrible... the first person told me that it would be ok in 48 hrs... nothing happened... i called after 48 hrs... the second...

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Address: Surat, Gujarat

our smart card no. [protected] and my complain no. is[protected] on 25 september 2010.

on 25 september 2010 some normal technical problem in set-top box and their technical person mr. shatish collect it. And 7 October I received my set-top box but same as it is. It's not repair. They have not specific answer.

They are not support to me.

How poor service of sun direct tv pvt. ltd.
br...

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Address: Chennai, Tamil Nadu

Dear Sir,

I am facing a problem with my Sun Direct Set Top box. There is no power in my set top box. I registered a complain with Sun Direct on October 2nd. As October 2nd was a holiday, I was assured that the services will be restored on Monday, October 4th.
I have been regularly calling up the customer care department. The customer care executives have been making false promises of resolving the problem or arranging...

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Address: Chennai, Tamil Nadu

Dear sir,
For last 20 days there is no signal. We called more than 15 times Sun direct Customer care and registered complaint there is no action as on today.

The Sun direct DTH reponsible person should direct service engineer to send my house to solve the problem and extend the 20 days subscription days.

Details :

Smart card No: [protected]
Serial No: H[protected]br...

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Address: East Delhi, Delhi

Hi,

I was using the TATA Sky since three years I was in Maharashtra. I never had such problems. Now I have shifted to Delhi and I have taken a Sun Direct Connection and activated the Maga Shine package. Last week they have removed all the channels o[censored]TV. From Yesterday they have removed Asianet and Asianet Plus. Today I have contacted customer care and enquired about this and the executive said all these channels are removed...

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Address: Bangalore, Karnataka

I am subscribed to Samsung HD Installation Package 2910+3590 with 12 Months Free Subscription + Samsung HD Tamil Subscription Package Monthly Renewal. I was enjoying the service (both tamil & malayalam), but suddenly from 5th October 2010 onwards i was not getting Asianet and Asianet Plus in my package.

When contacted the customer care I was informed that they are no longer part of the plan.
I have subscribed to...

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Address: Palakkad, Kerala

Dear Sir,

18 days back i had made my complaint to your customer service and your distrubitor i had made more than 46 calls to your goodoffice but it was unfare from your department that no positive reply from your end. it was my right to receive. my smart card no [protected] mobli no[protected]
complain.

kindly revert please...

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Address: Gurgaon, Haryana

Dear All,
IF YOU ARE GENTLE PERSON THEN First of all i am telling do not purchase SUN DIRECT. Because i am telling the full reason. my rechrge has Expire on 01 Oct 2010 (it means up to midnight i will see the channels) but the service has disconnected 30 Sep 2010.. before 24 hours. then i recharge Rs.655 on 01/10/2010 and i had already my balance Rs.87.05. then i talk to customer care for recharge, they told me the cash is not yet...

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Address: Chennai, Tamil Nadu

Hi,

I have applied for a DTH connection from Sundirect in Selaiyur. The dealer, distributor and Company i went through to get the device equipped at my home after 4 days of payment and also after several phone calls. After connection I realized that, they dont provide many channels that are listed in their website or brochure.

Customer care number is even worst. You select option for english and executive for...

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Address: Karaikal, Puducherry

my smart card number is [protected]. We have paid rent for one year. but it is not working properly for nearly one month .It is signal problem i think. its dhowing no signal..

No actions have been taken .pls do it as soon as possible....

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2 Comments

Address: Nagapattinam, Tamil Nadu

Sir/Mam,

We are using SUN DTH for the past 6 months. Recently a satelite problem occurs and a week before, some people came and rectified it. but after that we didnt get any tamil channels. Kalaignar TV is the only tamil channel we are watching for the past 5 days. Is this the DTH service or kalaignar TV service?
we complained about it to the local customer service, they are asking Rs.100 for customer service.
Is...

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Address: Uttar Pradesh

I am a customer of Sun Direct , My set top Box is not working at all from[protected], for this I have lodged a Complaint at Sun Direct Customer Care, I got the following Information from their:

1 New set Top Box Charges – Rs 3000

2. Service Charges of Dealer – From Rs 100 to 400 (Earlier they charged Rs 300) + Additional Charges in case of any physical damages or change of Part.

3....

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Address: Chandigarh, Chandigarh

from 22.09.10 onwords our sundirect connection is not working. kindly let us know where to contact and how to ractify the problem...

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8 Comments

Address: Kerala

Dear Sir,
I am jose varghese, i am living in Bahrain, I have purchased a sundirect reciever and fitted here on 15-july-2010.Bu un frtunately from that day onwards the channels are not getting clearly.After some days after the daytimes Some channels are clear , ie Amritha,Jayhind,Kairali, and DD malayalam. While searching the advanced action the signal strength shows 58 .

Lokking forward your quik responds to solve this...

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Address: Chennai, Tamil Nadu

My SMART CARD # [protected].
I have been facing highly disruptive service for the past 1 month. When contacted Customer care they say it will take 48 hrs to solve. The problem has been occurring on a very high frequency.[Twice every week].
When asked for a permanent solution, they said they would send a technician to my home. SUN DIRECT customer care gave all sorts of false promises and false deadline about sending Technician....

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Address: Mumbai Suburban, Maharashtra

I live in Airoli, Navimumbai. I am using Sundirect for the past 2 years. Its pathetic service and cheating its customers. The technical team is impotent to resolve the technical issues.

Since Jul10, whenever I switch on I am getting error message E-16-4 service is scrambled. I complained abt the problem to customer care. They said it will be resolved max 24 hrs. It seems they failed in primary school exams. They dont know...

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4 Comments

Address: Bangalore, Karnataka

The service of Sun Direct was not working for the past 1.5 months. When I had contacted the Sun Direct distributor, he told that there is some satellite problem and so we need to co-operate for few days and also that there will be no charge levied to the customers till the problem is fully rectified. But to my surprise some more channels stopped working few days back. I went back to the same distributor and he behaved very rudely and told...

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Sun Direct Complaints & Reviews

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Recently resolved complaints

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Sun Direct reviews & complaints page 114

RENEWAL ISSUE

Complaints are not addressed

CHANNELS WITHDRAWN

Problem... always problem

TECHNICAL PROBLEM NOT SOLVE

Set Top Box problem

THERE IS NO SIGNAL FOR LAST 15 DAYS

Removing Channels without informing

Cheating the customer

18 DAYS AGED COMPLAINT

SERVICE & FRAUD

Bad service

my sun direct is not working properly

Tamil channels are not available

Poor Services/ Excess charges

not working

Bad Signal

Highly disruptive service and false promises by SUN DIRECT Customer Care

E16-4 Service is scrambled

Defective service

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Sun Direct Complaints & Reviews

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