Sun Direct Complaints & Reviews

I have requested several dealers and complained to Sun Direct Customer care a number of times but no one attends my problem to shift my DTH within North Delhi. My Card No. is [protected] R .
I observe that Sun Direct provides the worst DTH customer service in India. This is my Second worst experience with Sun Direct.

A.Sriram
[protected]
sriram.[protected]@gmail.com...

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Address: Palakkad, Kerala

I am a subscriber of sundirect DTH. My set top box No is. [protected]. From 11.05.2010 I am not getting ESPN&Star Cricket channels, after adding them paying the subsription amount demanded by the operater. I registered my complaint on line. And their representative from tel No.[protected] (Ernakulam) contacted me and asked me to do some procedures as per their instruction. After 3 or 4 days, since no result came, they asked me to contact...

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Address: Kannur, Kerala

I have suffitionent balance to addon 054 (ESPN). I have made a request to ADDON 054
by SMS TO 58585 THROUGH MY BSNL NUMBER. BUT IT WAS NOT ACTIVATED....

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Address: Kannur, Kerala

i took this connection from chengalpet, tamilnadu,(smart card no.[protected]R) and has now brought it to kerala on shifting residence. On 06 jun, i gave a request (no.16 dt 06 jun) for refitting, to the local sun tv distbtr- channel vision, white city complex, payyannur, kannur, kerala. Despite assurances that the job will be completed by yesterday, 08 jun, it was not done. When enquired, they replied that it will be done only today 09...

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Address: Chennai, Tamil Nadu

This is to see if some thing can be done to help me out. I have recently moved from one house to other within Velachery, the distance between old home to the new is hardly a mile. I have called useless customer care and asked for help in the reinstallation. They asked me to contact the distributor where i bought the DTH set top box as expected.

I have bought the box in Vasanth & co Velachery (Settop Box Number: F[protected]...

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Address: Chennai, Tamil Nadu

1) 14-May-2010 - Service request to Sun direct Helpdesk[protected] for shifting DTH due to change in address within city. They hesitated to provide a request No. and informed to raise a request with dealer. Contacted dealer (distributer ID[protected] on their helpdesk No. 91-[protected], 63, 64. ETA(Expected Time of Arrival) of service engineer given 17-May-2010. They hesitated to provide a request No.

2) 17-May-2010 - Follow...

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Address: Mumbai City, Maharashtra

Sun direct tv are the worst cable – dth provider. While purchasing any package they will get your signature which says in very very tiny print ..that they can discontinue any channel any time with or without prior notice. I purchased metro north pack which was quite comprehensive with many many nice channels, but immediately after 15 days 4 channels got discontinue and they say i[censored] want to see them then I will have to pay extra, again...

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Address: Wayanad, Kerala

sir,
our service of sundirect games is not available in my se top box(smart card no:[protected]).I call a custamar care no [protected] but they told you contect your distrubutar
kindly do the needfull as soon as possible
my contact number is :[protected]
thank you
shafi...

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Address: Andhra Pradesh

Dear Sir,

sir one setup box and smartcard not working (smart card number [protected]) since 15day’s I have given complaint for this problem but they are not respond for my problem. Many times I have approach sun direct AP customer care and dealer the problem was not solved. please help for this problem whom I have to escalate for this problem. They given register number for my problem number is [protected]...

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Address: Chennai, Tamil Nadu

We had Sun Direct DTH Service which was working fine until a week before. A week before the Setop box was changed and since then we are not getting the DTH service. We have made multiple complaints to the Sun Direct Service line but the issue has not been resolved. Moreover they do not even seem capable of resolving the issue. We have asked them to replace the setop box but they are not taking it seriously. We believe they are doing this...

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Address: Bangalore, Karnataka

HI,

I had recharged Sun Direct for 1 year with amount 1310/-. Sun direct Activated just 6 months plan and takes off the full amount. By talking to their call centre, each time they tell me that the problem will be fixed within 24 hrs. It has been more than 45 days now, the problem is not fixed.

My Sundirect smart card # is [protected].

I requested Sun Direct to refund the 6 months money, since...

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Address: Mumbai City, Maharashtra

The call center executives are of the worst quality. I had to wait 5 Hrs for three days consecutively to reach one of them. I wanted to purchase an Add-On. After getting connected, one very poor english speaking executive came on line and took 30 more minutes to understand my requirements. After understanding the requirement he did a goo[censored]p by changing my basic plan that incurred an extra cost of Rs 120 and a loss of Rs 99 (Total Loss: Rs...

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Address: Bangalore, Karnataka

The DD National channels are blocked by SUN Direct DTH whenever India's matches in the ongoing ICC T20 World Cup 2010 are telecasted by DD National. As you know DD National channels are free channels. By blocking this only on the match day is to indirectly force the subscriber to subscribe to ESPN & Start Sports by paying Rs.40/- to view the matches. Is it not against consumer rights. As many o[censored]s know SUN Direct DTH is run...

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8 Comments

Address: Shimoga, Karnataka

sir
ihad recharged your sun drect at the amount of 110rs till now not getting any reply
plz help me from this problum
my sundirect no [protected]
irecharged through oxigen .com
sundirect compliant no[protected]...

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Address: Mumbai City, Maharashtra

I HAVE RECHERCHÉ MY ACCOUNT DATE OF 10 FEB FOR THREE MONTH BUT I HAVE RECEIVED ONLY 2 MONTHS VALIDITY, & I CALL OUR SUN DIRECT CALL CENTER MANY TIMES THEY ARE NOT REPLAY ME , TODAY I HAD CALL THE CALL CENTER THAN THEY REPLY ME THEY HAVE DEDUCT MY 120 RS , THEY ARE TOLD ME BECOUSE OF I HAVE TRANSFER MY CHANNEL HINDI TO MARATHI & MARATHI TO HINDI BUT I HAVE NOT RECEIVED ANY CHANGES FROM SUN DIRECT SO, WHY HE DEDUCT MY AMT, I HAVE...

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I am a subscriber of Sundirect DTH for the last two years.Inspite of my repeated enquiries and requests for inclusion of a protestant christian devotional channel in malayalam is pending.The Powervision TV channel is the most viewed and wanted channel among the keralite christian community and hence I request the authorities to consider including POWERVISION TV which is free channel in the platform of SUNDIRECT for the beneifit of the...

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Address: Alappuzha, Kerala

My name is Anila.I have taken a Sundiret connection on Jully -2009
in my mother's Name [Padmini] for one year subscription.The smart card no is [protected] for the past two weeks .I coud not recive any singal and getting error messagesonly[E16] . I have been rining the customer service for the past two weeks .The number is([protected] )
This is our nearest customer servicer number.But now he did not responds.At the time...

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Address: South Delhi, Delhi

Requested for reinstallation of Sun Direct DTH on 09/04/2010 upon shifting of our residence. Subsequently, made several calls to contact them to reinstall the Sun Direct DTH at our new residence. Every time we received only false promises from Sun Direct. Till date, i.e. 14/04/2010 none of the Sun Direct DTH authorities made any attempt to attend our complaint or our request....

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Address: Chennai, Tamil Nadu

Dear All,

If any one got a plan to go for DTH service, better don't try Sun Direct. During the free subscription period its like an honeymoon period. Once you starts recharge for a monthly subscription, really you have to get hurted by their worst customer care. by luck you shall reacharge online, but very difficult to call & recharge thru Customer care. To talk to the customer care you have to try minimum 100times(...

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Address: Tiruvannamalai, Tamil Nadu

Stupid Customer service...,
they make us fools really..,
They told earlier that we have to pay 100 Rs per month then 75 will be monthly subscription and balance 25 ll be credited to our balance&v can use tat amount after some times..,
But now the topup for 1 month itself 110Rs & even 1 Rs is not credited to our balance..,
Total 110 rs s for 1month..
Now lot of channels r Getback (makkal, NatGeo..,)br...

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Sun Direct Complaints & Reviews

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Recently resolved complaints

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Sun Direct reviews & complaints page 118

shifting of DTH not done for approx 6 months

Channel not provided

ADDON 054

NOT ATTENDING SERVICE CALLS

Reinstallation

Sun DTH Service Request not resolved, 26 days over

Channel discontinue

i cant get games

service problem

Service Complaint

Sun Direct Recharge

Sun Direct: Worst Service and Call Center

Blocking DD National Channel during Cricket Matches involving India

recharged but no activation of channel 110 rs

I WANT REFUND MY MONEY

Non availability of christian protestant channel in malayalam

SUBSCRIPTION CHATTING

NOT ATTENDING

Worst Network / Customer Care

HAckers

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Sun Direct Complaints & Reviews

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Sun Direct reviews & complaints page 118

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