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3.1
Updated: Jan 2, 2025
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Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
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D
dinesh.kr15
from Mumbai, Maharashtra
Aug 19, 2010
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POOR SERVICE OF SUN DTH

Address: Kurukshetra, Haryana

POOR SEVICE
I m the customer of sun direct dth service....in this case we not at all getting good service from them means they are doing fraud with customers ...from 2 weeks we not at all geetting many of pay channels when we asked about it with customer care when it was happened they told its a software problem.....but till now we dint get those channels for which we are paying additional amt for that channels....and they are trying...
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kirankumarch
Aug 17, 2010
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Unable to view all the channels

Address: Rangareddy, Andhra Pradesh

Hi, I am using SUN DIRECT DTH Services from past 1 yr and from past 2 months i am unable to view the channels and i have reported through SUN DIRECT DTH customer care and they are not giving proper reason and even they are allowing me to talk to higher officals of the company....
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S
sriram32
from Gurgaon, Haryana
Aug 15, 2010
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No Signal for past 4 days. No help

Address: Gurgaon, Haryana

Dear Sir/ Madam,

I am a Sun Direct customer since June 2009. However since the past couple of months, it has been a regular practice with Sun Direct that there are no signal. They customer service is a horrific experience. When I call their customer service number, there is harrasment by asking repeated questions and no sign of getting the issue resolved. Most of the time, they put the call on hold for 10- 15mins and eventually...
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arvind2k4
from Mumbai, Maharashtra
Aug 13, 2010
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Customer care giving False assurances

Address: Nagaur, Rajasthan

Dear Sir / Madam

We have Sun Direct Set up Box, whose reference # is Smart card "[protected]R", customer Name "Vishawanath Sharma" . The unit stopped functioning as such we lodged complaint on 25th July 2010 by calling in customer care #[protected] Complaint #[protected]. We were informed , our problem will be solved within 48 hrs. We waited for more then 48 hrs, no one came to fix the problem,...
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N
nagavuluri
Aug 12, 2010
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Sundirect No signal problems

Address: Gautam Buddha Nagar, Uttar Pradesh

This is Avuluri Nagaraju. I am one o[censored]nfortunate Sun direct Customer . My smart card Number

Is [protected]. I am unable to see any channel since July Fist week onwards.

I have contacted SUN DIRECT customer representatives greater than 30 times. SUN DIRECT customer care executives promised to resolve my connection problem with in a days . But fact is the problem is not fixed yet. I already lost one month time...
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B K SUBBURAMAN
from Attingal, Kerala
Aug 11, 2010
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No signal very often

Address: Thiruvananthapuram, Kerala

I have Sun Direct Dish Antenna -
Since its installation last October 2009, very often, signal problem. Video will be there and suddenly no signal- searching for signal indication will appear on the TV. Against a number of complaints, only two times they attended and also collectd money for attending. Very Very poor response. Even complaint to the distributor is of no use. Is there any procedure for complaining in the consumer court...
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V
venkys
from Mumbai, Maharashtra
Aug 11, 2010
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Non reception of channels except their INFO Channel

Address: Thane, Maharashtra

I am a sundirect customer. Since the last one week, i am unable to receive any channels, except for their INFO channel. I am totally "SATISFIED" with the responses received from their call centre. Every time, they try to resolve and provide the same anwer - WE HAVE RAISED TO THE TECHNICAL TEAM, PLEASE CHECK IN 12 HOURS, WE ASSURE THAT THE PROBLEM WILL RESOLVE". What love is that the human interface repeats the same wordings......
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S
sk_st32
Aug 11, 2010
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Irresponsible attitude towards the clients who have spent thousands for their service

Respected All,
Its ridiculous to state that the sun direct people are the most irresponsible one I have ever seen. No sub dealers have any information regarding what will happen next and by what time. Toll free numbers are freezed and ordinary people who have spend thousands has to wait for their words regarding what is about to happen.
I have never seen such an irresponsible network provider anywhere in the world....
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R
rajujali
from Rajkot, Gujarat
Aug 11, 2010
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Satellite Problem, Some Channels are not coming from more than two months

Address: Kutch, Gujarat

I am Submitting this complaint because of Sun Direct DTH bad service.Earlier July-10 first 2 weeks there was no signal. When I tried to Call customer service the phone was engage and after Two week some channels are updated but till date i am unable to watch all channels when I called to customer complaint they are giving reason of Satellite Problem. When I asked how much time it will take, they are saying that we can't say when you...
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P
psiwach
from Noida, Uttar Pradesh
Aug 9, 2010
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Amount not created in Sun Direct Account

Address: Rohtak, Haryana

I recharge my Sun Direct DTH account with Rs 500 one month back and amount not credited yet and Sun Direct dealer does not provide me any kind of transaction id information. is it under my consumer right that i can ask details from him ....Parveen...
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A
ajaiissacarisseril
from Hosur, Tamil Nadu
Aug 8, 2010
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recharging

Address: Kottayam, Kerala

Sir
m a user of sun direct for last four years.In 5th August 2010 i recharge my account by calling this no which is provided by distributor [protected]. my smart card no is [protected]. But my account is not recharged. i again i call them tomorrow ,they said that that recharge was done to an another smart card and they transfer that amount to my account with in 24hrs. But Still My account is not activated. When i calls them they said...
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bijumon148
Aug 3, 2010
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Signal loss

Address: Lakshadweep, Lakshadweep

I'm Staying in Lakshadweeves Islands and a Customer of Sundirect DTH for the last two years. Now, I'm not able to watch any of the channels in the morning afer the satelite isssue. I think so far they could not solve this problem. It is injustice to the customer and Sundirect is cheting its 5.8 million cusotmers. I have paid for some of the pay channels (Star movies, HBO etc) Are they going to refund my money or solving the problem...
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F
FATFAIFAR
from Bhopal, Madhya Pradesh
Aug 2, 2010
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No Islamic Channels viz Peace TV on any DTH

Address: Jabalpur, Madhya Pradesh

Dear Sir,

Not a single Islamic Channel like Peace TV (a very popular Indian Channel in India) is being shown on any DTH. I think this is being done intentionally since all other religious channels are being shown. Why I & B and TRAI are silent on this ? Their silence is suspicious. Please allow few islamic channels on DTH respecting the sentiments of Indian Muslims else please ban all religious channels on all DTH services...
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N
nramach2
from Udagamandalam, Tamil Nadu
Jul 30, 2010
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NO ACTIVATION

Address: Chennai, Tamil Nadu

The Manager,
Vasanth & CO
Chennai Head office.


Sir,

I have purchased a Sony TV and Sun DTH on 25.7.10. The bill number for Sun DTH is 7902 dt.25.7.10. It seems your people have not log the purcahse with Sun DTH distributor in time.

Thereby, the installation got delayed and happened only on 29.7.10 after our repeated requests and follow up. Now installation done, but...
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P
psr
Jul 26, 2010
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poor signal

Dear Sir,

This complaint is registered because of he agony that we have faced over not able to view the channels on 8th July to untill 26 july.The reason i was told that because of satellite problem they are not able to transmit the signal.But Sir i want to mention here that if it... very bad st sun direct....... please i was say dont purchase this sun direct ............i was so many day........ it very good for big tv...
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pratheepan
from Thiruvananthapuram, Kerala
Jul 26, 2010
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6 days before recharge

Address: Alappuzha, Kerala

Dear sir,
I will recharge 2 month card 110 rupees each. Now 6 days i complaint every day the executive cheeting me they telling every day in different answer in 1st day the told me their executive will come with in 12 hours but nbody comes
every day i compaint this this toomuch cheeting
i get very bad answer
in theses days nobody attend in my house

my name pratheepan
my modem no.[protected]br...
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R
ramakoteswararao
Jul 25, 2010
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NO SIGNAL / NETWORK

Address: Andhra Pradesh

OUR SMART CARD NO. IS [protected]. LAST FRIDAY ON WARDS NO SIGNAL. WHEN I AM CALLING LOACL SERVICE PROVIDER[protected], THERE IS A PROBLEM IN SATELLITE. YESTERDAY HE INFORMED STAELLITE PROBLEM IS RESOLVED BUT DISH ANGLE TO BE CHANGED. AS PER NO ADDTIONAL RESOURCES PROVIDED BY SUN DTH. TOTAL 5000 CUSTOMER ARE FACING SIMILAR PROBLEM IN THIS REGION. ON AVERAGE THEY ARE CHANGIN 8-10 CUSTOMERS. TO ATTEND THIS COMPLAINT IT TAKES ANOTHER 50-60...
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sanand21
from Mumbai, Maharashtra
Jul 24, 2010
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Not receiving any channel

Address: Hyderabad, Andhra Pradesh

I am existing customer of Sun Direct since November 2009. I opted for Sun Direct based on the fact that I am fom Chennai (settled in Hyderabad) and can view more Tamil channels through Sun Diret. But the real fact is different.

The customer service is very very poor and lot is required to improve on that.

I am not receiving any channels and when contacted CC, they gave technicians number and he does even pick...
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P
pravii
from Bengaluru, Karnataka
Jul 22, 2010
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no signals when rains

Address: Bangalore, Karnataka

The complaint is when ever there is rain there is no signal. I have complaint many times and till date this problem is not solved. As you know the monsoon has started. There will be only rain. I have paid to view the channels and I do not like to hear any excuses. Even natural or technical problem. All problems must be sorted and then the product must be launched. If my problem is not sorted out I need compensation for the same....
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C
chpallareddy
from Pune, Maharashtra
Jul 19, 2010
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Activation

Address: Nagaland

I had paid Sun Direct for 6 monthson 17.7.2010 with amount 655/- through on line. For Activation with great difficulty I am able to contact Kolkata Customer Care who informed that Rs.593.83 and iwas informed that 6 months recharge could not be made since there is shortage of one rupee. After several aruguments I was told that the activation was done for 6 months plan. As there is no sevice, after repated trials again contacted Kolkata centre,...
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