Submit a Complaint
Claimed

Sun Direct Complaints & Reviews

www.sundirect.in
3.1
Updated: Jan 2, 2025
Complaints 2482
Resolved
1462
Unresolved
1020
Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Sun Direct

Having problems with Sun Direct?

File a complaint and get it resolved by Sun Direct customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Satellite, Cable DTH TV
Sun Direct

Recently resolved complaints

View all complaints

Most useful reviews

109
AFTER RECHARGE IMMEDIATE ACTIVATION
102
Error- E118-4 reserved smartcard return code.
85
PIN Number

Sun Direct reviews & complaints page 124

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
LIJI B T
from Chennai, Tamil Nadu
Feb 25, 2009
Resolved
Report
Copy
Resolved

SUNDIRECT REMOVING CHANNELS

I was in use of sundirect because of a devotional channel named 'GodTV' and 'Shalom TV'. Now, they removed the channels from their list. After luring customer with offers, if they remove our most favoourite channels, it is very bad to any organization. They are cheating customers. Also if we want to reach their customer care numbers, it is very less chance to get the line. Please my sincere opinion is do not be get cheated...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
D
Dominic Mathew
from Bengaluru, Karnataka
Feb 25, 2009
Resolved
Report
Copy
Resolved

Online complaints

This is Dominic Mathew residing at 3/12 Ex-Service men's colony, First street, Adambakkam, Chennai-600088. I've taken a Sun Direct Connection on 28/06/2008 in my father's name (Henry Manoharan), for one year subscription. The smart card no. is[protected]. For the past 3 weeks, I could not receive any signal and getting error messages only (E16, E48, etc.) I have been ringing the customer service for the past 3 weeks[protected]....
Helpful
2 other people found this review helpful
2 found this helpful
246 Comments
Report
Copy
S
Shashidhar Reddy
from Noida, Uttar Pradesh
Feb 18, 2009
Resolved
Report
Copy
Resolved

Worst Services

I purchased SUN Direct from one of the dealers in Velachery, Chennai on 26th Jan 2009. While purchasing it I clearly told them to install Telugu Basic plan, but they installed Tamil basic plan in which we don’t get important and most viewed Telugu(or any English) Channels.

The same I have complained to Customer care (CC) and Dealer in the next day of this installation. They replied (CC), it can be rectified within 48...
Helpful
Found this helpful?
2 Comments
Report
Copy
D
Daksha Prajapathy
from Kayankulam, Kerala
Feb 13, 2009
Resolved
Report
Copy
Resolved

SUN DIRECT CHEATING KERALA

Sun Direct deleted my three add on packages - Venus, Mercury Plus & News Bouque - before the expiry of one month.Sun Direct Customer Care numbers[protected] & [protected] - are permanently engaged.Sun Direct Ernakulam Office numbers[protected] / 6603998 / 6603999 - are ringing but nobody attending the call.Website access is extremely difficult.Sun Direct DTH Signal has lost quality.Video gets frozen very often now.Grains in...
Helpful
Found this helpful?
15 Comments
Report
Copy
C
CHINMAYA NANDA
from Chennai, Tamil Nadu
Feb 4, 2009
Resolved
Report
Copy
Resolved

Getting Error for several channels

Hi
I've taken Sun Direct DTH service from VSR Entp, Hyderabad, I am getting error like "Unknown SmartCard ", I called the Customer care & the dealer several times but every time they are logging complaint but not action has been taken till now. Some body told me to remove the Smart card, clean it with a dry cloth & reinsert it . I did as said but no benefit. I feel that there might be some problem with the setup...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
K.Srinivasan
from Salem, Tamil Nadu
Feb 3, 2009
Resolved
Report
Copy
Resolved

Very very poor customer care service

Sun direct customer service is very poor, Because of toll free number & [protected] is cannot contact suddenly.Many more times try engage tone only.This is not a customer care, customer war....
Helpful
Found this helpful?
6 Comments
Report
Copy
S
sampath
from Pune, Maharashtra
Jan 22, 2009
Resolved
Report
Copy
Resolved

WORST ABSURD SERVICE

My name is sampath. iam from andhra pradesh.my smart card number is[protected] actually, my sun dth having some problem, problem is [E48 no signal] five days back i gave this complaint, till no bad response ...No one has come, that's why, I told everybody don, t buy sun dth will you please...!!!
worst absurd service...i have ever...
Helpful
Found this helpful?
13 Comments
Report
Copy
R
raja
from Chennai, Tamil Nadu
Jan 12, 2009
Resolved
Report
Copy
Resolved

set top box not working

this is inform u that, we got sun direct dth connection one and half month(nov 2008) before, but 8 days back suddenly the set-top box is not getting the power, we complained to the distributor(M S T enterprises PVT. Ltd.) and concern agency.they said we will correct it in 24hrs, 3 days back i spoke to a person named manivannan from sun direct in this no[protected] he said it will be replaced in 24hrs, till now there is no reply from any...
Helpful
11 other people found this review helpful
11 found this helpful
11 Comments
Report
Copy
J
Jeshma Mohandas K P
from Bengaluru, Karnataka
Jan 8, 2009
Resolved
Report
Copy
Resolved

Non-availability of all malayalam channels specified in the Brochure and Ads

As per the the Sun DTH tele ads they say they are providing all the maklayalam channels.But they are not providing the channels mentioned in the broucher, like Jeevan TV and Kairali People. This amouht to cheating of customers and aslo the other DHT service providers. But in Asianet DTH there around 16 malayalam channels.When we called to enquire about this they didnt pick the call, not even when their higer authorites caled them that was...
Helpful
Found this helpful?
2 Comments
Report
Copy
A
Anuradha S Aphale
from Bengaluru, Karnataka
Jan 1, 2009
Resolved
Report
Copy
Resolved

Not activated

dear sir,
i have purchased Sun direct from Patel Distributor Karad sub dealer is in Satara, Maharashtra on friday 26 Dec 2008. Amount is paid at the time of purchasing. But till the date it has not been activated.
please take the descision at the earliest.

thanking you...
Helpful
Found this helpful?
18 Comments
Report
Copy
A
Ashok kumar Dullo
from Delhi, Delhi
Dec 31, 2008
Resolved
Report
Copy
Resolved

Still Pending

Sir, I have purchase the set top box and dish from SunDirect tv on 22-Dec-2008 from Jammu Outlet.My Box No is H[protected] and Card no [protected]R .
Till date no services have been activated on my Box.I tried to communicate SunDirect ppl, but all in vain.The Customer care no is not working.

Kindly suggest what should I do regarding this.


Regards,
Ashok Dullo...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jeevan Chanda
from Pune, Maharashtra
Dec 26, 2008
Resolved
Report
Copy
Resolved

SunDirect Poor Customer Service

I took Sudirect DTH in Navi Mumbai (Dealer Naik Group), They came to my place installed on 20th Dec and said channels will be activated in 24 hrs.It's been 1 week services are not yet activated, whenever i call them, their number will be either busy or not working, rarely it gets connected then they will say it will be done today . i know they are lying but am helpless.

if anyone planning to go for Sundirect, please dont...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
ADARI SATYA SRINIVASA RAO
from Mumbai, Maharashtra
Dec 13, 2008
Resolved
Report
Copy
Resolved

set top box

I WAS TAKEN YOUR DISH TV CONNECTION, ON 01 - 12 - 08. FROM 1ST DAY ONWARDS THE SET TOP BOX HAS THE COMPLAINT. ONCE THE SET TOP BOX IS SWITCHED OFF AND SWITCHED ON, A MESSAGE 'E06 SMART CARD FAILURE', AND I WAS UNABLE TO RECEIVE THE CHANNEL, UNTIL REINSERTING THE SMART CARD. I WAS GIVEN COMPLAINT TO THE DEALER WHERE I WAS TAKEN COMPLAINT, BUT HE WAS NOT PROPERLY RESPONDING. I WAS UNHAPPY WITH YOUR SERVICES, IT IS POSSIBLE TO REBACK...
Helpful
Found this helpful?
6 Comments
Report
Copy
J
Jaylakshmy sasikumar
from Hyderabad, Telangana
Dec 5, 2008
Resolved
Report
Copy
Resolved

Prefered language selection

I took SUN DIRECT DTH connection on 21/07/08.through sony mobile, Hyderabad and opted for Tamil Basic package as we were not getting all tamil channels through cable connection.The application form is properly filled with the choice as Tamil Basic package.But they have activated Telugu basic Package.So we are not getting all Tamil channels.I have given complaints in call center and to the regional agent, and has sent mails to SUN DIRECT's...
Helpful
2 other people found this review helpful
2 found this helpful
7 Comments
Report
Copy
D
Dr AR Shurpali
from Vijayawada, Andhra Pradesh
Dec 4, 2008
Resolved
Report
Copy
Resolved

poor customer care

I have a sundirect DTH connection ( no [protected]R) at Bagalkot, Karnataka.
I deposited extra Rs 200/- for Zee Kannada channel.They have given me connection for three months only and despite the fact that they have Rs 132/- as balance with them they have disconnected Zee Kannada.I went to the local distributor Ishwari Enterprises, they are telling me that I have to remind every month SUNDIRECT to renew my Zee Kannada subscription!This...
Helpful
Found this helpful?
15 Comments
Report
Copy
S
Somaraj.T.b
from Palghat, Kerala
Dec 1, 2008
Resolved
Report
Copy
Resolved

No signal & Poor service of authority reg

Sir,
I am Somaraj, consumer of your SUN Direct vide smart card ID : r[protected], from Department of Atomic Energy township kalpakkam.On last 4th August 2008, a group of people taken your connection, as you are providing our preferred regional channels, with good quality and believing you service credibility .Since the last 6 days I am not getting signal, from DTH.physical position of Dish is Ok.I complained to the chennai office,...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
A V MATHEW
Nov 21, 2008
Resolved
Report
Copy
Resolved

set top box

Sir, i am staying in velachery, chennai I took sun direct tv in july 2008 after paying Rs 2000 for connection for set top box and1 year subcription . The set top box is not working for the past 1 month .We repeatedly made complients, but no oneis coming to check the set top box . For the past 1 month we are not able to view channels, including pay chanels . It is inconvinient for the customer to give a unbranded set topbox, which was working...
Helpful
Found this helpful?
16 Comments
Report
Copy
V
vinothkumar
Nov 4, 2008
Resolved
Report
Copy
Resolved

Poor Support

Sun direct Dish TV of Sun Tv network, chennai is in the market with a hype that they provide 75 channels with Rs.75/- per month. But there are no important Sports channels and etc, which even cable operators provide.

I have made several requests to their customer care cell for the past 2 months to provide such important international channels. But they are not yet provided. Every time getting a updae from customer care that...
Helpful
Found this helpful?
4 Comments
Report
Copy
P
parameswar iyer
from Jaipur, Rajasthan
Sep 14, 2008
Resolved
Report
Copy
Resolved

no response from customer care

i bought sun durect DTH 19 days back from distributor chennai.. it was working for hardly 2 hours then it got some problem( set top box not working) i complaint to the customer care 35 times(i have the proof with detailed phone bill)till now there was no response from their side......
Helpful
1 other people found this review helpful
1 found this helpful
76 Comments
Report
Copy
A
Arun
from Bengaluru, Karnataka
Aug 25, 2008
Resolved
Report
Copy
Resolved

Signal Reception Problem

I am new subscriber of SUN Direct DTH Connection.The Quality of Channel Reception is amazing during regular weather, but during rainy time I have experienced off no signal Error (something like "E48 No Signal") appearing on the Television Screen.Once this happens, there is no resumption of Signal anymore and we will be able to watch the Channels only after switching Off and Switching On both the Television and the Set Top Box.I...
Helpful
3 other people found this review helpful
3 found this helpful
78 Comments
Report
Copy

Related businesses

DEN Networks
1
(719)
Trans Media Network
1
(6)
JustRechargeIt
3.4
(169)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR