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www.sundirect.in
3.1
Updated: Mar 21, 2024
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Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
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AFTER RECHARGE IMMEDIATE ACTIVATION
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Error- E118-4 reserved smartcard return code.
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Sun Direct reviews & complaints page 122

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V
Vignesh Kumar
from Mumbai, Maharashtra
Aug 14, 2009
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MY CARD BALANCE now

Hi,

I want to know my balance in this card the card no is : [protected] R.

Send the balance to this mail id: [protected]@gmail.com.

Thankyou....
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P
p.shankar
from Salem, Tamil Nadu
Jul 22, 2009
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recharge

Dear sir

If I may recharge sundth the mobile bill charg will come 15 rupees . yours number allways bussi.

as per your sms I will surander yours delar in this tiruppur. how much my deposit can i get back?

this tiruppur facing financial problam, no works in this area.

shankar....
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M
M Ramamurthy
from Gurgaon, Haryana
Jun 28, 2009
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add on packages

When I requested Sun DTH for adding Star Cricket, I had specifically informed them that I require the channel only for one month. I never kept any track of the expiry date and the connection continued. To-day I was surprised when they informed me that I did not remind them 48 hours before the due date and therefore I have to wait for one more month and remind them again - 48 hours before the next month due date. As I cannot keep any track...
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M
murthy
from Ernakulam, Kerala
Jun 27, 2009
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i'm not getting validity details

i, m suffring with sun direct because after rechaged my sun direct i did not get any replay about valdity period...
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P
prabhu Shankar lingam
from Pune, Maharashtra
Jun 19, 2009
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from past one week the signal is disconnected

DEAR:-
SUN DIRECT TEAM

we are using the sun direct dth from past 5 months only.

We are very much scare to call recharging team ( customer care) as they are taking atleast minimum 15 minuts to attend my call then they take up all stupid Questians in the name of Verifications,
by the time it will be easily 30 mints to do my recharge,

Now finally i am unable to watch any of the...
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A
Anaz
from Mumbai, Maharashtra
Jun 11, 2009
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Poor signal at rainy time

I am a new customer of sun direct DTH. While raining time i am getting an error:E48 no signal . Any solution's for this....
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R
RameshKumar K
from Pune, Maharashtra
Jun 10, 2009
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Sun Direct Recharge Problem

Recharge and activation problem
I had brought sundirect dts then i have brought Rs 100.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no [protected]R
setup box no H[protected]
My Recharge card s no;T[protected]
pin no;[protected]
Please activate Star Cricket
Regards,...
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M
M Ramesh
from Pune, Maharashtra
Jun 10, 2009
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Worst ever Customer care

I have purchased Sun Direct DTH on 03.06.09. They said the services would be activated from 04.06.09. As usual it didn't happen. Late night on 04th, connection got activated. But only Sun shine pack activated where as I have paid for Tamil pack, Mercury (Star movies, HBO & Sony pix) & Star sports, ESPN, Star cricket pack. I logged online for checking for the details & shocked that the owner of the smart card was not me. I...
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S
Sundar
from Palghat, Kerala
Jun 6, 2009
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Poor Service

I subscribed to Sun direct in the month of Apr'09. For seeing paid channels, we need to buy "Currency". As per the sundirect website, they advertised that the currency will be available from Aircel dealer however in reality it is not.

For chosing new paid channels, they provide an option to do the same by login to "www.sundirect.in" through customer login after buying the currency. I bought the currency...
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S
Srinivasan S
from Delhi, Delhi
Jun 4, 2009
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Poor Customer Service ever faced in my life time

Hello All,

I am having Sun DTH for the past 2 yrs. They started their business well but of late it seems they found new ways of making money. I reacharged thru coupons which i purchased from retailer, we called up the Customer care[protected], they also have a toll free but always it would be busy forever[protected] not sure whether the number still exist). We reacharged for Rs200 on 25th May and requested for activation...
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R
Ramakrishnan
from Salem, Tamil Nadu
Jun 3, 2009
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I cant do ADD-ON

Hi

I am using SUN DIRECT dht. To watch 20-20 i wish to add-on start sports alone. In their site they given the add of 32.00 INR for one month subscription. But in the shops they are selling only 100Rs cards and not 32 Rs. If i tried to get more informations none of the number is not rechable. There is an option for "Recharge using Direct Debit / Credit". But that link is not working. I dont know how to reach these...
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M
mahesh1test
Jun 2, 2009
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sun direct self care site is not working and no response from customer care

sun direct site is not working and custmer care also not responding...
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P
Paramkusam Srinivas
from Mumbai, Maharashtra
May 31, 2009
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Deficiency of service

I have subscribed to Sun direct DTH service in January. Whenever I try to speak to customer service helpline, there is no response and nobody comes on telephone line.

For the past one month this is the same story.

Their service is the worst.

So what is the solution this problem.

With regards

P.Srinivas...
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H
H.Krishnakumar
from Thanjavur, Tamil Nadu
May 28, 2009
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Not getting channels

I have installed sun direct by 2008 October. At the time of installation, they said that we will be getting all the channels. For the first one month there was no problem.
Then afterwards, we were not getting any channels. When we called the Kottayam (Kerala) Franchisee, they instructed us to scan it. Then we needed to perform scan action (which takes approx. 10 minutes) whenever we opened the television.
Now, for the past...
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A
Ajith Paul K
from Bengaluru, Karnataka
May 28, 2009
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Channels are not getting, customer care no not working

Hi,
I purchased Sun Direct DTH, The day 1 onwards i started getting issue. For quite some time it became normal. Now for past 1 week i am not getting channels what they are offering. only getting 12 channels(thier offer is 170 channels, even most of the channels are not in the list also). Customer care is back bone for any service oriented industry, for Sundirect NONE of their customer care number is working([protected], [protected],...
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R
ramesh babu
from Hyderabad, Telangana
May 23, 2009
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Service and Toll free no

Dear Friends


Dear Friends recently i have taken Sun Direct DTH connect and when i purchage SetUP Box it is very very easy if you have money with you after purchasing it will start real story

step 1:we cannot except when installation people come home so we have to sit at home even they never tell at what time or date .

step 2;when you purchasing Setup box at dealer it should not be ur's...
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M
Manikandan.M.V
from Delhi, Delhi
May 16, 2009
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Set up box not working

Dear Sir,

I have the sun direct DTH connection since October 30, 2008. The set box is damaged three times during these periods. Now also the set box is not properly working and I complaint to the Dealer "Kumar Cable, Hauz Khaz", New Delhi. Mob No. [protected], [protected], but there is no hopeful response. So I call to the customer care number[protected]but not get any concerned person. So I cann't make the complaint...
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D
Dolphin Publicity Pvt ltd
from Mumbai, Maharashtra
May 15, 2009
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Getting frequently problems but not recovered

Dear Sir,

Since 10 days we are getting frequent problems in the particular channels of CNBC of Sun Direct DTH and we have already made complaint to customer Care and the complaint no. is [protected] and our Smart Card ID no. is R[protected]. We have made several complaint to the dealer as well as to customer care but I think they are not interested in rectifying the problems. Kindly look in to the matter and get the problem...
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M
mrpitu007
from Bengaluru, Karnataka
May 7, 2009
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not proper solution for the query from the customer care

Dear sir,
at the time of taking sundirect i actually having misconception that ur customer service is good as u are the new player enter in the indian market, but i am wrong as the worst/pathetic customer care you have .u people are not reviewing ur customer care people.u just shut down ur bhubaneswar customer care no[protected] as i have tried 300 times but no body will pickup the phone always engaged, & my mob bill will 600...
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J
janakiraman
from Bengaluru, Karnataka
May 6, 2009
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Recharge and activation problem

I had brought sundirect dts till last month was not working.then i have brought Rs 100.recharge card but i could not recharge it .cause[protected] number not responce.
Then i tried mobile recharge but no responce what can i do.
Note;Smart card no R[protected]
setup box no HO[protected]
My Recharge card s no;T[protected]
pin no;[protected]
Please activate it.
Regards,
Janakiraman.S...
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