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Sun Direct Complaints & Reviews

www.sundirect.in
3.1
Updated: Mar 21, 2024
Complaints 2481
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1020
Good! Sun Direct values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Sun Direct step up their efforts to fully resolve all complaints 👍
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AFTER RECHARGE IMMEDIATE ACTIVATION
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Error- E118-4 reserved smartcard return code.
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Sun Direct reviews & complaints page 34

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T
Teja Karipam
Jul 14, 2020
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one month back i will call your customer reasons for (no signal) problem but any one get not resolve my solution

Address: Pothegubta village, sydapuram mandal, SPSR nellore district, AP

Sir/madam
My name is teja from nellore district, sydapuram mandal, pothegunta village, iam sundirect customer i have small problem in my set up box it showing error (E52-32 no signal pls contact service provider for futher information), i will call your customer agents in last two weeks but any one no response, one agent will be received complaint, he talk to me with in two days one machanic is come to your village and repair the...
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R
rudresha s
from Chavakkad, Kerala
Jul 14, 2020
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Zee Kannada HD not Available in Sun Direct DTH

Sun directs won't Provide Zee Kannada HD in their entire DTH services, because they want see their own Sun network channels. In their all kind of packs bundel of Sun networks channels will be there. They won't allow other competitors. If contact customer care they say us that they have taken a feedback.. Wts the use of it.??
Sun DTH afraid of Zee network.

After seeing this they reple me. As below
Sorry for the...
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Lokesh Simbu
Jul 14, 2020
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Customer care executive

I had call 5 time to ur customer care they are not responding properly in call very disappointing not giving proper rebettel to customer I asked the agent y do u charge for the technician comes home no answer immideatly dis connected this is how it happens in rest 3call they disconnect, no response, pls check with ur call history and I kindly request the quality team to audit and give warning to the team this is going to be my last recharge...
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Dharshini Gopi
Jul 14, 2020
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problem with base pack and no response from customer care

Smart card number : [protected]
I have recharged my base pack with my fta. I am not able to put add-on channels it says the base pack is expired even though i have recharged upto 7-aug-2020. I called the customer care regards the problem there was no proper response from them and the problem is not yet been solved. It has the worst customer care service. Each and every time there is a trouble with sun direct recharge. Android application...
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Dharshini Gopi
Jul 14, 2020
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no response for the complaint

My smart card number is : [protected]. I have recharged subscription pack twice for tamil dpo pack 2 at rs.639 each time (Rs.1278 in total). Since the account has been credited with amount for two times, i requested sun direct to refund the amount of rs.639 that has been done for the second time. It's been a month since the complaint has been made and there is no response even after i called for more than 4 times and each time the complaint...
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Kavali Naveen
Jul 13, 2020
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Information

Address: Gummadam, Pebbair

Some chanel's were locked how to unlock tell pin number...
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javeed91
Jul 11, 2020
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revised complaint - recharge failed but amount deducted from account - nellore (telugu)

Address: Nellore

Hi support team,

I have recharged my dth on 10th junly 2020, friday morning around 11:45 am for 3 months plan ₹630/- for telugu.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through hdfc net banking. Transaction reference no:[protected]. Please refund my payment and confirm me. You can reach me via [protected]

Thanks,...
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javeed91
Jul 11, 2020
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recharge failed - amount deducted - nellore district

Address: Nellore

Hi support team,

I have recharged my dth on 10th junly 2020, friday morning around 11:45 am for 3 months plan ₹630/- for telugu.

The amount has been deducted from my account, but the recharge status is showing as failed. I have done this transaction through hdfc net banking. Transaction reference no: n[protected]. Please refund my payment and confirm me. You can reach me via [protected]...
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Nàgá Sãthyā Mânïkântä
Jul 11, 2020
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Recharge problem

Name : yadgiri
Reg phone number : [protected]
Smart card number : [protected]
I have done 3 months recharge of 630 rupees but tv is not coming and balance not updated in app...
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V
vvanathi02@gmail.com
Jul 8, 2020
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Recharge not succes

I have recharged for 1389 but my pack got over within one month i humbly request you please do something for this problem...
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R
Rajapandi Selvaraj
from Chennai, Tamil Nadu
Jul 8, 2020
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Can't able to see cable TV

Address: Chennai

I got sundirect on 4-jun with cdsn [protected], but within few days i got a hd settop box with cdsn [protected]. I logged into sundirect website on 30-jun-2020 and made a payment of 199rs. But i got message saying that my subscription is about is expire, i called customer care and asked for this, they said i can view cable tv without any issue. But i can't able to view cable tv from 5-jul-2020 onwards. Later i came to know it got recharged...
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Leela Gowda
Jul 3, 2020
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Channels are not working even after the recharge

Name: suge gowda
Card no: [protected]

I have recharged for new base pack of 348rs but channels aren't coming!!...
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A
Akhilkumar11
Jul 2, 2020
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Customer service not responding

I contacted customer service for the below issue. There response was poor. Here are the details: Please transfer the amount paid for wrong smart card number ([protected]) to the correct smart number ( [protected]) . Or else please reverse back the cash paid.
Hope will get faster reply...
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Naga King
Jul 2, 2020
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Service development

Address: 15 vinayagan street, Anaikkarai

Hi,

Recently the channels list changed as alphabetical order. Its more horrible to change channels one by one. Also irritating to seach each time. Numbers also still not memorized as it was changed some weeks before only.
Please fix this problem asap.

Also,
I am recharging tamil dpo 1 pack for each month. Almost i am getting most popular tamil channels with some unpopular channels. It would be...
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M
Mahiboobasab Mujavar
Jul 2, 2020
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Failed to load ifcp image

Failed to load ifcp image...
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I
Inspectorrpf cupj
Jun 30, 2020
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no vision tv due to notice no value secter found

Address: Railway police , Cuddalore Old Town

No pitcher in the tv vide sun id no.[protected] from two day please rectified...
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B
bdevendran82
from Mavelikara, Kerala
Jun 30, 2020
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Service person cheat

Address: no.108, kongiamman nagar nandiambakkam post chennai 600120
Website: phone compliant mobile no 8124734598

Sir, i register a compliant to customer care regarding channel freezing service person came and check box to be change and he received money 650 rs but not yet channel view he not attending phone customer care also not responding properly i feel they cheat my money cdsn no [protected]...
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A
A.Mohamedrafik
from Erode, Tamil Nadu
Jun 29, 2020
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World best worst service provider

After I changed my setup box, no picture, continuously hanging. But customer service told me you are in warranty period so you dont need to pay, but their service person asked me Rs150 for visiting charges. Kindly avoid such a worst service provider like sun direct. I have 2 days time to end my subscription. After that I will break that setup box then through to duspin...
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G
Ganapathy Singer Vj
from Mannarakkat, Kerala
Jun 28, 2020
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failed to load ifcp image - reg

Address: No 16 Chitteri karai mullai nagar pattabiram

Screen is showing me now. Failed to load ifcp image (E162-0)

Please change it display the screen...
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T
Tamilselvan L
Jun 27, 2020
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change dth reg. mobile no.

Address: 155,Bajanai kovilStreet street, jabarapettai, Vellore

My cdsn[protected]. I want change dth reg mobile no. Old no.[protected] new no.[protected]...
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