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Volkswagen India Complaints & Reviews

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Updated: Jan 22, 2025
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872
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S
surajit basu
from Kolkata, West Bengal
Feb 14, 2012
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STEERING LOCK

Address: West Bengal

THE CAR WAS PURCHASED ON 26.04.2010 HAVING A WARRANTY PERIOD OF 2YRS. BUT FROM APPROXIMATELY 6 MONTHS FROM THE DATE OF PURCHASE THE STEERING STARTED GETTING LOCKED AUTOMATICALLY WHILE DRIVING ON SEVERAL OCCASIONS. I HAVE FACED THIS PROBLEM ALREADY 4 TIMES TILL DATE WHILE DRIVING. EVERY TIME I FACED THE PROBLEM THERE WAS AN ASSURANCE FROM THE SERVICING DEPARTMENT OF THE COMPANY AFTER THE REPAIRS THAT IT WOULD NOT OCCUR HENCEFORTH. BUT UNFORTUNATELY...
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P
prakasutar
from Mumbai, Maharashtra
Feb 3, 2012
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No Proper Service From Service Center

Address: Pune, Maharashtra

I had given my Vento (MH12HL2422) to Vidyut motors on 21 Jan 12 for servicing after i met up with an accident. They told that the damage will take 3 weeks to be repaired. After that i am continuously calling them for update but am not able to get any update from the Service center. I myself went to service center on 4 Feb 12 and found that no work has been started on the vehicle and is kept at the place where i left it with no work started...
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V
vineet seth1
from Surat, Gujarat
Feb 3, 2012
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after sales service under warranty product

Address: Guna, Madhya Pradesh

I bought a POLO car on 19 JAN 2011 , on 9 dec 2012 car sent to bhopal for repair under insurance coverage for changing of OIL CHAMBER which got damaged in road pot hole , dealer informed me after 10 days by estimate no 617 dated 24.12.2011 about repair cost to be borne by me is RS 557383 ie higher then the cost of new engine and even highrer then the COST OF NEW CAR , isnt it should be called a scam dealer is playing with customers...
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I
inam123
from Lucknow, Uttar Pradesh
Feb 1, 2012
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POOR AFTER SALES SERVICE OF VOLKSWAGEN CAR PROVIDED BY THE SERVICE CENTRE OF VOLKSWAGEN CARS

Address: Uttar Pradesh

mohd inam khan <[protected]@gmail.com> Mon, Jan 30, 2012 at 12:44 AM
To: customer.[protected]@volkswagen.co.in
Cc: [protected]@vw-puranmotors.co.in
Reply | Reply to all | Forward | Print | Delete | Show original
To,

The Volkswagen India,
Customer care service.

Kindly go through the my email 05.12.2011 & your Customer care service reply dated 05.12.2011. I am pained to inform...
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A
abhishekas
from Chennai, Tamil Nadu
Feb 1, 2012
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PAINT

Address: Meerut, Uttar Pradesh

Dear sir,

it is quite annoying for me to mark a complaint against a world renowned company but i have to as theirs been a lot of negligence i have observed in the last 20 days when i offered my complaint o the VW customer care. as it is not a issue related to the dealer i was marking all my mails to VW but unfortunately left with no answers from them till date.

i had taken a delivery of my car on the 1st of Jan...
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T
tejaswi_p2000
from Guna, Madhya Pradesh
Feb 1, 2012
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Faulty horn/steering

Address: Jabalpur, Madhya Pradesh

I have a Volkswagen Vento Automatic transmission petrol driven car purchased last year from VW Jabalpur. I have been facing problems with the horn from last 6-7 months but last time when i visited the showroom the problem could not be sorted out as the staff was not fully trainedand the airbag unit needed to be replcaed. I am in merchant navy and was out of India and finally came back home in Dec. Since then i have been to the showroom 4-5...
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A
aik
from Mumbai, Maharashtra
Jan 26, 2012
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no response and no delivery after payment made

Address: Surat, Gujarat

I HAVE BOOKED VENTO TREDLINE ON[protected] , AND HAD PAID TOTAL AMOUNT ON[protected], BUT DEALER IS NOT RESPONDING ME REGARDING DELIVERY OF CAR AND NEGLECTING MY CALLS AFTER RECEIVING TOTAL CAR AMOUNT, AS I M STAYING 90 KMS FROM SURAT , WHEN I WILL GET MY CAR. { NAME: AYUB KHAN }...
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R
Rajesh Goel
from Chennai, Tamil Nadu
Jan 24, 2012
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wrong commitment and cheating

Address: Chennai, Tamil Nadu

Dear Sir
this complaint we given for poor service/ wrong commitment of your Chennai dealer ABRA Motors Pvt. Ltd.
We booked V W Polo on[protected] by paying Rs 50,000/- advance vide receipt no.6852. with the commitment vehical will be deliver for pooja on 24th oct (DHANTERAS) after getting full payment and delivery on 27th after fulfilling RTO formalities.
We paid 1,44.923/- on 22nd oct vide receipt no.7069 on promise...
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S
sijohn
from Jammu, Jammu and Kashmir
Jan 17, 2012
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volkswagen defective car sold by bangalore dealer unattended

Address: Bangalore, Karnataka

I bought a brand VENTO DIESEL HIGHLINE delivered on 24th dec 2011 and found it to be a defective car with shivering and jerking felt on the left hand side on highway rides above 80 kms speed. we intimated the support team with great confidence but totally disappointed to hear irresponsible excuses like wheel balancing / alignment. how can the dealer / company say such reasons for a 2 day old car. Taken back for clearing the same again returned...
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M
mohiit saxena
from Chennai, Tamil Nadu
Jan 13, 2012
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non receipt of breeze offer

Address: Uttar Pradesh

i purchased a volkswage vento tdi model car from viraj motors kanpur on 23rd ocy2011 under the breeze offer run by the company during that period.till date i have not recd. the breeze kit installed in my car and for which i have been committed several things several times by the company people /dealer staff.
this is surprising that the worlds largest car manufacturer operates in this befooling manner.

mohit saxena br...
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J
Jitendra Arora
from New Delhi, Delhi
Jan 9, 2012
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poor response and defective system in new delivery car

Address: Delhi

I BOUGHT VENTO CAR ON 31ST DECEMBER 2011 AND TOOK DELIEVERY
ON 1ST JANUARY OF VENTO CAR DL10 CC 1147. DURING DELIEVERY
I FOUND ONE OF REAR RIGHT WINDOW WAS HAVING PROBLEM AND ALSO
LEFT HAND HORN PAD WAS VERY HARD. SAME WAS REPORTED TO SALES
PERSON BUT DUE TO HOILDAY ON THAT DAY COULD NOT ATTENDED BY
VOLSWAGEN STAFF. NEXT DAY SERVICE ADVISOR FROM SHOWROOM
WAS SENT TO MY HOUSE AND AFTER CHECKING MY...
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N
nikam sanjeev
from Nashik, Maharashtra
Jan 8, 2012
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ABOUT ENGINE OIL

Address: Nashik, Maharashtra

I SANJIV DHONDU NIKAM have purchased POLO 1.2 COMF DIESEL engine no-CFW024038 on 18/10/2010 and i have done first servicing on17-sep-2011 invoice no.SIP111205.Today i am willing to go to shegaon so when i checked the level of oil i found that it is low.So kindly inform me on my mobile no.-[protected] further guidance....
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K
karthikm1989
from Chennai, Tamil Nadu
Jan 5, 2012
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service

Address: Tiruvallur, Tamil Nadu

Sir,

I have purchased the above numbered Volkswagen polo from M/s Abra Motors during October 2011. In the month of November, the vehicle met with an accident and the same was given at your workshop on 7th Nov ember 2011 for accident insurance claim. The due date for delivering the vehicle was mentioned as 20th November 2011, the after repeated enquires the same was given delivery on 21.11.2011.


br...
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V
Vijay Sehgal
from Delhi, Delhi
Jan 4, 2012
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Repainted Car Door

Address: North Delhi, Delhi

Sir,
Please note that Self had purchased "Volkswagon Jetta Car" details as below:

Dealer from whose purchased is being made: Globus Cars Pvt Ltd A-82 Gujrawala town Part - 1, Main G.T. karnal road, Delhi 110009

Model/Make: Jetta comfortline Diesel black

Date & no Of Invoice/Amount in Indian Rupees : 28 Nov.2011, Invoice no GCPL/804/2011-12. Rs. 17,51,357

br...
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C
clementdante
from Chennai, Tamil Nadu
Dec 16, 2011
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Brakes Jammed while parked

Address: Chennai, Tamil Nadu

I have purchased a POLO TDI Highline model in Oct 2010 - The car was very sparingly self driven by me and it went for the 1st service in Nov 2011 on the completion of one year or 15000 KM whichever is earlier. The car has been driven only for 3270 KM so far.... after one year..... The car was parked with the Hand breaks on inside the house car garage... When taking the car after a gap of one week the hand break got totally jammed... and...
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M
masthanrashid
from Delhi, Delhi
Dec 5, 2011
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reverse sensor

Address: Malappuram, Kerala

i bought a volkswagen jetta base model which doesnt have a reverse sensor.i planeed to fit a new one from outside but the company threatens that i will loose the warrenty if i fit it from outside.the rate of their reverse sensor is Rs 25000 when good quality sensors ar available outside for less than 10000rs.i decided not to fix a reverse sensor.do u think its right .i am planning to approach the customer retressel forum for this...
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S
satishkumargill
from Jind, Haryana
Dec 2, 2011
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HARASMENT BY WORKSHOP

Address: Rohtak, Haryana

sir
i have buy a polo comfort line car my nearest car dealer budhwar car pvt ltd rohtak haryana by chance my car is accident and my car in garriage from 18/11/11 The workshop men dont give any response and i have harassment by the workshop men, workshop men told me i have not spare part of your car in our agency he said i have not responsible for the this spare part of your car i have go to the agency more than six time ihave spent...
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H
HariHaran8186
from Mumbai, Maharashtra
Nov 29, 2011
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Worst ever service and 0 Customer satisfaction

Address: Hyderabad, Andhra Pradesh

My Car had met with an accident and it had been sent to the Service Centre to be repaired. The windscreen had broken down and the bonnet also had been hit. The Service Centre had the car for 3 weeks. The response from the Service Centre was very bad. The car delivery date had been postponed several times and finally when I receive the car, it was in a horrible state. The windscreen has not been fixed properly. I clearly do not understand...
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S
surendra321
from Delhi, Delhi
Nov 16, 2011
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not giving bill for first servicing of my car

Address: Thane, Maharashtra

I had done first servicing of my VW POLO Highline car, of Reg.No MH 04 EH 7423, on 22/10/2011 from work shop, Global Gallarie Motors Pvt. Ltd, VW THANE. On that day they told me that their billing system was not working so later they will send to me by post. but i have not yet received the bill, when i phoned to them they are not responding properly. what is the reason behind this ? and is this customer care ?
i was blindly believing...
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L
lucknowconsumer
from Mumbai, Maharashtra
Nov 15, 2011
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Bad servicing and malpractices

Address: Uttar Pradesh

The Volkswagen Service Centre in Lucknow not only takes extra time and provides bad servicing, but I was also asked by the persons to pay bribe for speedy servicing and to avail the benefits of my car insurance. The staff was very uncooperative and persistent on taking additional money without providing me a receipt for the same. I faced many problems to get my car serviced which was well insured. Kindly bring this to the company's notice....
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