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VRL Travels Complaints & Reviews

www.vrlbus.in

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Updated: Mar 22, 2025

Complaints 468

Resolved

58

Unresolved

410

So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝

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VRL Travels

Recently resolved complaints

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Missing Mobile Ear phone (one plus which cost 2000 rupees)

Incomplete details of Travel

Misbehaved when asked for excess rates for shipment

Most useful reviews

Charging For Extra Luggage

Cancellation of ticket

postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 2

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We are travelling from Banglore to Vijayapur, KA28D4788 AC Coach requested driver to stop at ladies washroom at either toll or petrol pump nearby hospet, but he said to go in open places. So kind request request request to understand and resolve, to notify places n give direction to drivers as it causes health issues. Being a reputed travel agency hope for an early solution...

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As we have asked for ladies washroom the driver of MH12VT3524 was very rude and he didn't even answer for the same so please look into it and resolve the same...

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I was cancelled a seat of number U16 on November 1st the PNR number is[protected] route Banglore to Bilagi for the date of 7th November. Today the date is 30th November I am not yet received my refund. I was contacted vrl customer care support for 3 times but no use. So that I am raising complaint on VRL travels....

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Address: Pune

He refused to forward mail for LRN collection. Highly unprofessional and corrupt srinivas and mailk and asked for money to forward mail. He was apparatenly on lunch break for 1.5hr when refused..Take immediate action....

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Address: Vrl travels, anand rao circle, bamgalore

I had booked a bus from bangalore to gulbarga on 25th nov 2023 at 8.30pm.
I had to keep my luggage in the luggage counter.
A person by name parthana was responsible for the luggage keeping section. But he was not a responsible person for his duties.. He made me to wait for so long to keep my luggage.
Such a bad behavior.
Please take necessary action against parthana person who works in vrl travels, anand rao...

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Address: Ten apparels - Chennai-600031

Missing 1 bale fabric

L.r.no:[protected] /booking date:27.10.23.

Claim value - Rs.45000...

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Address: Ten apparels, Chennai-600031

Out of 20 bales, we received only 19 bales.

1 bales is missing.

VRL L.R.REF.NO:[protected]/ Booking dt:27.10.23...

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Dear VRL Team,

I have travelled many times in VRL and the service is excellent and no doubt about it.

I travelled from HYD to Bangalore yesterday night and I had a conversation with the Bus coordinator at Lakdikapool Stop, I asked him if a Seat change option was available or not but he did not respond properly and he was doing manhandling and there were some scratches on my hand and I thought to give police...

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VRL travels stopped in a worst place (unhygienic place) for restroom and restorent this are the basic requirements for any traveller

VRL travels has failed to fulfill basic requirements while traveling back from Shridi temple to Bangalore Bus number KA25D4834 on[protected]

Surpriseing thing is in Chitradurga bus stopped in VRL travels stop for restroom and restorent that was worster that all others he stopped.br...

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Address: ERODE

I had enquired charges in VRL for 460 Kgs (17 Bundles). I was informed that I would be charged at 3.60 Rs/ Per Kg, therefore Rs 1, 650, and maximum would be Rs 2, 000 including all other charges.

At the time of booking, I was not given the LR and asked me to collect the next day. On the next day, I was shocked to see that I have been charged for 1080 Kgs and total amount of Rs 4, 720/-

When I contacted the booking...

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Address: nejjur, siddapur taluk 581355

We as an employee need to travel back to office on time so we book the bus accordingly to our timings, but delaying the bus to 2 hours is a lot and Its hard for us as an consumer so please i request to give back my money for this change for the time of mine which wasted i need refund for that or any reimburse for that . we cant bear this we are consumers, we trust you u cant break that trust

Below is my ticket details
Dear...

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Address: Bangalore

Bus num KA25c8093
Bus stated from Bangalore Anand Rao circle
Bus timing was 10.15 it stated at 11 after 10 min stopped at Jalahalli for 1 hour till 12.30 bus was still near Jalahalli
No one was available at bus...

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Address: Nitinkalagi777@gmail.com

Dear Nitin kalagi
Bus No: KA25AA6082
Contact: - [protected], [protected] for your journey: Bagalkot Bengaluru on[protected]:45 PM
Track Bus: http://uits.in/FBhCs5
Ticket : http://uits.in/EjB4j8
Thanks, www.vrlbus.in VTPL

I have booked bus for travel to bangalore, my co-passenger came with drunk and bus driver allows him to travell, I am getting suffocate during my travel, I am writing...

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Address: Hubali Office

VRL travells Hubali Office booking manager and bus operators of bus are fraud During booking fare and bus seats interchanging. Very poor service provide by VRL travells Hubali Office
....

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I’m a regular traveller of VRL, earlier Multi axle semi sleeper Volvo was best option to travel from Bangalore to Gulbarga which has been stopped, but now I have been travelling with this so called multi axle Volvo ac sleeper coach which they charge almost 2k(KA41D0435). Don’t even know which AC Volvo bus provide sliding windows ?? No cleanliness not even washed properly foul smell and this bus never comes on time and never reaches destination...

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Hi,
Yesterday I was travelling from bengaluru to belgaum in VRL AC volvo which left at 10 pm. Bus number KA 63 6182 seat number L3. My seat had many cockroaches. Due to which my journey was pathetic. The same was also informed to the concerned driver. Surely you should look into the matter of cleanliness & maintain hygiene....

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Bus reached to hubli at 10 am instead of 7:30
Better I should go on other travels or train...

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Iam traveling from Bangalore to Ravulapalem today... VRL Bus not following the timings. Almost we waited for 1hr in KR Puram for some passages and again we waited 50mins at Nandhi food plaza for passages not boarded in the bus.

I never expected this from VRL....

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Address: Dayanand Manglore

I'm booking one bus ticket 15/08/2023 from Pune to Mangalore PNR number[protected], sleeper seat number U20,
Bus no MH09FL7457, I'm just few minutes late the bus catch, bcz of I'm traveling from Ahmednagar road is heavy traffic and rain, and I'm called to bus staff and customer service but he said we are not waiting after 10min, so I'm request to staff please cancel my ticket, but not canceld my ticket and not waiting to me, I'm tried...

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We are booking in VRL, Tirunelveli branch, nainarkulam road, town Tirunelveli office.
They are not at all booking the parcel.even 2-3dats they keep the parcel with them.when we go in person to book, they ask us to keep the parcel and go and not at all booking.
If we try to reach them over ph, all ph no will be switch off
Very poor management, very poor service
Load man asking rs 50for each parcel apart from bill...

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