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VRL Travels Complaints & Reviews

www.vrlbus.in
1
Updated: Mar 22, 2025
Complaints 468
Resolved
58
Unresolved
410
So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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Most useful reviews

14
Charging For Extra Luggage
13
Cancellation of ticket
5
postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 4

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S
santoshnk888@gmail.com
Apr 14, 2023
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Worst bus maintenance, not working AC and rude behaviour of bus crews

Dear Dr Santosh Nayak
Your PNR:[protected]
Journey: BNGLRU To KARWAR
Seat/Sleeper: L13 Date:[protected]:00 PM
Boarding Point : ANAND RAO CIRCLE VRL BUS TERMINAL http://uits.in/aGsQXk Is Booked.
Please Contact: [protected], [protected]
Android APP : http://uits.in/yREHGK
iOS APP: http://uits.in/4Ymosa
Website : www.vrlbus.in VTPL

Dear Dr Santosh Nayak
Bus...
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N
Noel nadar
Apr 10, 2023
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Driver issue

Address: Vrl bus stand anand rao circle

Service
Bus drivers don’t have a decency to talk when requested to keep a luggage bag down I was directly said no and the way the driver replied as if he is making money for keeping luggage . When I have payed for a ticket and all asked to keep my 1 luggage bag down. May be I am from a different state but when someone talks rudely I can understand. So I just step down and I saw he was demanding 800 to keep some other persons box...
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A
Abhilash.rajat
from Vadodara, Gujarat
Apr 6, 2023
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Driver miss behavior

As I have booked ticket on 6th April 2023 from banglore to jamkhandi I booked from annad Rao circle vrl stand due to traffic I informed that I will Board from gurugutepalaya metro station vrl staff said noo please board from peenya I said okay but I was already reached guruntepalaya when I asked in vrl office of guruguntepalaya they said bus will stop here ..when bus arrived driver was too rude that why you said peenya when you are going...
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V
Vivekanand Deshapande
Apr 4, 2023
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AC Sleeper

Hi,

I have a complaint regarding ac which was turned off by drivers in the midnight. Requested to turn it on, but for a next hour they will do it, after that same thing.
This feels really negative about vrl travels....
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M
Makudesh A
from Chennai, Tamil Nadu
Mar 19, 2023
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Not received the Courier

Important Product was couried from Bangalore on[protected], But still I didnt receive the courier.

From - Bangalore
To - Chennai Perugudi

Tracking ID - [protected]

Please do a needful on this....
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P
prashantpatill
from Hubli, Karnataka
Mar 14, 2023
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Passengers don't get operator number or bus details not get

Passangers dont get operator number or bus details not get
PNR NO;[protected] DATE:[protected], MUMBAI TO HUBLI...
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S
Sivajayshiv
Mar 9, 2023
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Delay in delivery worst

Very worst service, delivery delay more than 5days.....
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A
Ambi1
from Powai, Maharashtra
Mar 8, 2023
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Boarding not specified properly

While booking the ticket it's mentioned boarding point is gorguntepalya.. Peoples are waiting there but no one from VRL travels will call and asked passengers where they are stuck.The boarding point was opposite of peenya metro station but no where it's mention, while booking online it will show gorguntepalya.it's an very worst service from VRL..and also the bus will not come for proper time what they have mentioned in the ticket.....
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C
Call me Raj
from Bidar, Karnataka
Mar 1, 2023
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They didn't picked me

Address: Banglore

No anu confirmation call while leaving the bus, atleast they can check in there bus wheather passanger present or not, Irresponsible staff, very bad of VRL....
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C
Call me Raj
from Bidar, Karnataka
Mar 1, 2023
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Didn't picked me, they left me without considering.

Address: Banglore

I booked ticket but while leaving from boarding point didn't called, even they not verified number of passenger present in there bus, I fell shame on this silly thing, they wasted my money, even they are not ready to resolve this, I called the driver and staff many times but no use, Hope I can get positive response let see what happens. Really very bad for me. I booked another bus....
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F
Francisudupi
from Mumbai, Maharashtra
Feb 28, 2023
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Cannot modify ticket

Address: 1/102, Divya Kiran Apts,, 1st Main Gopalpura,, Santhekatte

I had booked a ticket for my sister for travel to Udupi from Mumbai on 23rd Feb 2023, she wanted to prepone the visit to 16th Feb 2023 because of some commitment. I called VRL office customer care and even sent emails but they said that modification is not possible. Eventually my sister could not travel on 23rd Feb 2023 and hence lost the ticket fare of Rs.982/-
The amount is not that big but its a matter of principle, I am a regular...
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A
Anand MHHHHH
Feb 12, 2023
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Seat booking Issue

VRL agents /booking center peoples, they will block the seats and we will not able to book the seats in online as it will shw already booked and they will sell the ticket offline

Then VRL should close the online booking option and they should sell the tickets offline only!

Why they are doing this.
It should be completely online or offine....
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S
Seemitha
Feb 9, 2023
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No punctuality

Hi. This complaint is due to repeated experience with the same problem! There is absolutely no sense of punctuality. The bus literally did a U turn and went back 60km to pick up a forgotten passenger. And the bus was delayed by 2 hours. The bus operators dont seem to understand that we book a bus that reaches early morning (6amish) for a reason, as we have to be at hospital/work early! And thats the whole point of booking such buses. And...
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N
naveen9980
from Bengaluru, Karnataka
Feb 7, 2023
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Refund amount not received for transaction failed

Address: Giriraj Annexe, Circuit House Road HUBBALLI - 580 029 KARNATAKA

Hi,

I had a transaction failure on booking a ticket through VRL portal on 16'th Dec-2022 and amount of RS2294 was deducted from my account. Its been nearing 2 months still i have not received the amount from them, Even though iam following up with the VRL customer care through email and call but it proving to be of no issue, Can the complaint be registered and can be taken forward to take necessary actions against VRL entity.br...
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J
jagannatha rao
Feb 2, 2023
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Poor service and insensitivity

You have provided a seat in a junk bus instead of providing sleeper for both o[censored]s resulting in trauma and sickness.

rest assured me or my friends will never travel through vrl.

On Friday, 13 January, 2023 at 11:41:02 am IST, rao jagannatha wrote:

This is to bring to your notice poor service rendered during our travel as per ticket details given below

1. we were given seating and...
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S
sm awanti
Jan 30, 2023
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Regarding drivers

I Dr S.M Awanti had travelled by VRL BUS from Gulbarga to Udupi on[protected], on that day bus got delayed to start from the starting point of address, near jewari road, ambabhavani temple- kalaburagi, main offiice, inspite of this half an hour delay, then for night dinner bus was stopped for night dinner at 10 pm at chille restaurant which was between bagalkot and hubbali. The drivers made us to wait for more than 1 hour fifteen minutes....
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S
Siddubabaladi81@gmail.com
Jan 20, 2023
Jan 20, 2023
This thread was updated on Jan 20, 2023
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Bus delayed

I am Bangalore to Bijapur bus booked ur pick up bus electronic city very very bad service very delay time...
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K
k jairam
from Gulbarga, Karnataka
Nov 28, 2022
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Cancellation of bus

Address: mob no 9686244488

PNR No 29046187 dt 8/11/22 travel date 27/11/22 suddenly on 26/11/22 received call from vrl customercare stating bus cancelled putting me in embrassing state and asked me to cancel my ticket further in refund they deducted Rs20 kindly explain the circumstances for cancellation of bus and deduction of amount in refund...
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V
Vishnukatti94@gmail.com
Nov 22, 2022
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Regarding negligence of time

I was traveling to dharwad from vapi ...still i m in bus...bus came at 2.45 ...the driver didnt cared about time ...I was waiting and and the very last minute they called and said the bus is late..they even didnt stopped for lunch ...very disappointing amd negligence from vrl ..hence forth I wont travel from this bus ...disgusting...
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S
Shreedevi nyamagoud
Nov 19, 2022
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Amount transferred

Amount transferred but not booked you have received amount...
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