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VRL Travels Complaints & Reviews

www.vrlbus.in
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Updated: Mar 22, 2025
Complaints 468
Resolved
58
Unresolved
410
So far, so good. VRL Travels is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope VRL Travels will keep up the work and continue to help more customers with their concerns even better 🤝
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Most useful reviews

14
Charging For Extra Luggage
13
Cancellation of ticket
5
postpone of journey or cancellation of the ticket.

VRL Travels reviews & complaints page 3

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A
Afridahmed
from Mysore, Karnataka
Jul 20, 2023
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Rack bundle

We supply our material from mysore to ranebennur all items are full damaged what i have to do know i will show material in photo...
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S
Shripad pujari
from Dharwad, Karnataka
Jul 15, 2023
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Bag missed in bus KA 41 D 1470

Address: Chaitanya building c/o Lata Kulkarni, near ITI, Michigan compound, saptapur Dharwad

Sir
Myself shripad Pujari and my wife snehal pujari were traveling from Bassappa khanawali dharwad to wakad pune yesterday night by bus KA 41 D 1470. Our birth were U15 and U16. While getting down at wakad today morning at 5.30 am my wife kept her black sack on first reclining seat and she forgot this black sack on seat itself while getting down.
Request you to locate the bag and we will collect in dharwad office where ever...
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N
Nagaraj V K
Jul 13, 2023
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Driver call didn't respond

Address: Hubbali branch

Sir / madam
I booking 1 ticket from ilkal to Bengalore
Dear nagaraj vk
Bus No: KA635331
Contact:[protected] for your journey: Ilkal Bengaluru on[protected]:30 PM
Track Bus: http://uits.in/GdESHn
Ticket : http://uits.in/GJMIva
Thanks, www.vrlbus.in VTPL

This msg received from VRL office
Driver didn't report me.
Driver didn't my call pick.
driver...
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R
rakshitdeshpande3232@gmail.com
Jul 4, 2023
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Adidas shoes

Hi I am Narayan Deshpande I lost my Addidas shoes (worth of ₹3, 000) in the below mentioned VRL travels, i was checked with driver he said there is no camera sir to find who took and also he told me that we can't ask all the passengers who took.
I called to VRL customer service but they said please lodge your complaint in nearby police station. So is it correct step to go ahed and lodge complaint on VRL travels...

Details...
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S
sanket Raghuvanshi
Jun 10, 2023
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Arrogant behavior of Drivers

VRL travels MH12 TV2350 from Amravati to Pune. PNR#[protected]. On 9th June 2023 Dep time 8:30 pm, but Bus arrives at 9:30 pm ( 1 hour delay) when my parents ask drivers about delay, both drivers started misbehaving and abusing my parents. After this our reserved seat was dirty, when we asked drivers about cleaning, they are again started misbehaving and was harsh with my parents. Driver was talking arrogant way without any reason. This experience...
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S
sagar.dahore
from Pune, Maharashtra
Jun 7, 2023
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Dinner break at Beer Bar

Hello Team,

How irresponsible behaviour of your company towards the passengers. Your bus driver stopped the bus at Beer Bar. This bus has full of male, female and kids on board. Who will take the responsibility of security of women’s and kids. One incident happened just now two drunk people was eve teasing one lady. That lady got afraid and ran towards us for the security. We pay premium amount to book this bus and we have...
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A
Adarsh Mulgund
Jun 6, 2023
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Bus Model - AC Sleeper bus sent instead of Ishift Multi Axle AC sleeper bus

Bus No - KA63 6183
Bangalore to Pune - 8pm departure
6th June 2023

The ticket clearly mentions ishift multiaxle bus however the company has assigned a low quality regular AC bus. This has no comforts as compared to an ishift multiaxle bus....
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G
Ganeshpoojary08@gmail.com
Jun 2, 2023
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Pathetic service

We traveled on 30th May.

1) The number provided by them will not work. None of them will call u for any information about stops.

2) we chased the bus by car to board. The bus not stopped at boarding.

3) Dinner halted at 11.35pm

4) Bus was late by 2.25hrs

5) When we called the manager for issue he too was rude have recorded everything on phone.

Pathetic...
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S
sam1999sguppin@gmail.com
May 23, 2023
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Discomfortness in Volvo Multi-Axle

It was really a discomfort and very uncomfortable seats, and lack of space. While booking it was mentioned as Volvo Multi-Axle but when I entered the bus it was not total discomfort.! Kindly do resolve the problem soon....
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S
srinu koseti
May 23, 2023
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Iam complaining about stock delay to door delivery

Address: Anandapuram, vizag

Very worst travels in logistics, doesn't sending stock on time and doesn't responding to customer...
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A
Anita budni
from Bengaluru, Karnataka
May 15, 2023
Jun 2, 2023
This thread was updated on Jun 2, 2023
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Stopping to washroom for ladies.

Every time when we travel from Bangalore to jamakandi, bus stops for washroom on the road itself and we ladies feel very uncomfortable to sit on the road for nature call, plz let all the drivers to stop in any restaurants instead of stopping on the roads.
Thank you,
Anita....
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T
Traveller new
May 9, 2023
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Bus Driver charged extra 200Rs

Hi, I have travelled with Vrl travels to Mumbai last week and bus driver has charged extra 200Rs stating as luggage cost. We have been travelling since so many years and no other bus operator/ driver has charged extra cost. The luggage was kept inside the bus and it was only one sack and was not creating any problem to other passengers. If we are booking the bus with all charges including tax why the driver ask for more and without any proper...
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S
Sonu0303
May 9, 2023
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Drivers are very rude

Bus number :- MH12UM0190
contact number:- [protected]
Date :- 08/05/2023
The drivers of this bus on this particular day from Pune to bijapur were very very rude.
The were abusing, using harsh language, not co-operating
Driving carelessly..using alcohol...
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N
nitinmodak0906
May 2, 2023
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Refund of Cancellation Charges - Highest Priority

Dear Sir/Mam,

I was trying to reschedule the ticket date but the new ticket got booked instead. It's a website issue and glitch. As Multiple booking were done So I had to cancel the old ticket. Cancellation charges was levied upon me unnecessarily. Kindly refund my cancellation charges immediately and on highest priority.
New PNR[protected]
Old PNR[protected]...
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U
Umar Ashfaq Patwegar
May 2, 2023
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Seats are not reserved by VRL because of the technical problems in the Bus Booking App. And, no communication to customer.

When none of the seats were booked in the bus and a customer books 5 of 32 seats from the VRL Bus booking mobile App and no seats are reserved. When called up customer care, then I get to know that transaction was success and because of their technical problem the seats were not reserved and all the preferred seats are allocated to other customer bookings.
Transaction was successful from my side and seats were not reserved, assuming...
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V
VINAYAK RAYABAGI
Apr 30, 2023
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Late reach

Address: Vrl

I booked vrl bus from Bengaluru to Ilkal, I selected bus and paid only for the destination reaching time at 4.45am in the morning, I have been neglected who (the bus) byeven reaching half an hour late bus only because of late reach, and this
Bus No: KA25D1117
Contact: - [protected] for your journey: Bengaluru Ilkal on[protected]:00 PM
Track Bus: http://uits.in/os5Ay7 . I have taken a journey for 7pm van at pick up...
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S
Sushma28
Apr 29, 2023
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Reaching time is around 4 hours delayed

Address: Vrl logistics ,anamdrao circle, bengaluru

The bus number KA25C766 has to be departed from bangalore by 8.45pm but even after half an hour the respective vrl members are busy in loading the parcels on top of bus, and hence it is reaching destination by 11.30am whereas the tlreaching time was 8.45am
PNR number:[protected]
Not only this time, everytime I travel from Bengaluru to Kalaburagi, this is the same issue....
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S
Sushma28
Apr 28, 2023
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Punctuality

Address: Anandrao circle

The bus number KA25C766 has to departed from bangalore by 8.45pm but even after half an hour the respective vrl members are busy in loading the parcels on top of bus, and hence it is difficult for passengers to get down at desired Destinations on time... why vrl is so careless about these things... how can we trust and book vrl from next onwards!!!...
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P
PR sa
Apr 18, 2023
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Hyderabad to Bangalore bus arrived 6 hours late

Hi,

Booked 2 ticket for 17th April from Hyderabad to Bangalore.
The bus was late to reach Bangalore by 6 hours. The driver has no information about the routes properly he is driving continuously on the village roads instead of main national highway road. When asked he says there was once accident so he took diversion and took the longest route for 6 hours.
Due to this we had a major hit in our professional life...
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S
santoshnk888@gmail.com
Apr 14, 2023
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Poor bus maintenance, not working AC and rude behaviour of bus crews

Dear Dr Santosh Nayak
Bus No: GA05T6064
Contact: - [protected], [protected] for your journey: Bengaluru Karwar on[protected]:00 PM
Track Bus: http://uits.in/L4UzGu
Ticket : http://uits.in/LUoydr
Thanks, www.vrlbus.in VTPL
Deeply upset with time management and rude behaviour of bus crews...
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