Submit a Complaint
Claimed

ZestMoney Complaints & Reviews

zestmoney.in
3.1
Updated: Oct 1, 2024
Complaints 1637
Resolved
989
Unresolved
648
Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ZestMoney

Having problems with ZestMoney?

File a complaint and get it resolved by ZestMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Loans
ZestMoney

Recently resolved complaints

View all complaints

Most useful reviews

75
delete my zestmoney account
51
I want to cancel my loan vouchers of flipkart from zestmoney
51
loan cancel request

Featured stories

Zestmoney purposely cheat customers by making false promises, to attract the customers?
3 EMIs deducted against 3 failed transactions using Zest Money on Goibibo
Emi debited twice and loan not closed after myntra refunded

ZestMoney reviews & complaints page 74

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nishant 2792
from Pune, Maharashtra
Feb 22, 2019
Resolved
Report
Copy
Resolved

emi penalty

Address: 560099

I have taken two loan from zest money i have paid all the emi on time but because of my busy work schedule i missed few of the emi for which they are charging huge amount of penalty which i was not aware of i request you to kindly remove the penalty and let me clear my loan for which i did not receive any reminder from the customer care team i even called the customer care they told me that i will receive a call from finance team but no one...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sdhr_Bhati
from New Delhi, Delhi
Feb 22, 2019
Sep 21, 2022
This thread was updated on Sep 21, 2022
Resolved
Report
Copy
Resolved

loan approved but not credited to bank account

I have applied for the personal loan on 4 feb 2019 and it is approved 3-4 weeks ago. And i signed auto debit/nach using otp method and after that i also got messgae that you application is completed and approved and money willl be deposited in your bank account. But after waiting for 3 days i contacted your executives they told my nach is not complete so will send nach by mail sign it and send back. But i didn't get any mail. I chatted several...
Helpful
22 other people found this review helpful
22 found this helpful
5 Comments
Report
Copy
R
rajesh kumaran
from Gajuwaka, Andhra Pradesh
Feb 20, 2019
Resolved
Report
Copy
Resolved

freezing pay option and unable to pay

Address: Khammam, Andhra Pradesh, 507111

What the hell do u think?
R u feeling that u are acting too smart?
U didn't sent any reminder about my auto debit confirmation...?
Why u have kept the pay option in freeze mode foa week and i am unable to pay?

This d the last chance i am gvng to u
My emi should show only 603. 00 then i will pay
I[censored] people act smart and lieving any penalties on me then u may not able to collect even single...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahul Shirbhate
from Akot, Maharashtra
Feb 16, 2019
Resolved
Report
Copy
Resolved

I have not purchase still emi deducted and not closing my account

Address: Pune, Maharashtra, 413102

Sir i have apply for loan on zestmoney online my loan get approved 18000 and 6000 but i did not purchase any things from flipcart or any other e-commerce store and after one month i got massage have to pay emi according to schedule then i called customer care of zestmoney then i told him to close my account as i purchased it in cash from local furniture shop with low cost. He told that it will not be close you have to purchase. Yeah to zabardasti...
Helpful
Found this helpful?
1 Comment
Report
Copy
U
utpal vyas
from Gurgaon, Haryana
Feb 6, 2019
Resolved
Report
Copy
Resolved

late ech from zest and loan got rejected now, also reported to credit report

Address: Pune, Maharashtra, 411014

This is with regards to the loan application no 31838dc74ba8 with zest money.
I have taken a loan in sep 18 and i have done the ech for the emi to be paid, my bank has also confirmed that ech has been done, however due to your (Zest) system issue ech has not been done and payment was not deducted on the scheduled time (7th of every month).
I contacted your customer care and informed the same, they said ech has not been approved...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
ruhul1704
from Ingraj Bazar, West Bengal
Feb 5, 2019
Resolved
Report
Copy
Resolved

loan account closed still not updated my cibil report, issue noc asap

Hello,

I was having a loan in zest money, which was closed already and i made payment on or before due dates, one payment was dine later as already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Kindly issue noc and send me asap

Recently when i checked my credit score and history, i...
Helpful
Found this helpful?
2 Comments
Report
Copy
B
biki ab
from Kolkata, West Bengal
Feb 5, 2019
Resolved
Report
Copy
Resolved

loan account closed still cibil report, not updated issue my noc

Address: Murshidabad, West Bengal, 742304

Hello,

I was having a loan in zest money, which was closed already and i made payment on or before due dates, one payment was dine later as already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Kindly issue noc and send me asap

Recently when i checked my credit score and history, i...
Helpful
Found this helpful?
1 Comment
Report
Copy
B
biki ab
from Kolkata, West Bengal
Feb 5, 2019
Resolved
Report
Copy
Resolved

loan account closed still cibil report not updated

Loan account closed still my cbil report not corrected, affected from long time do needfull
Bc

Biki choudhuri
Mon 2/4/2019 9:01 pm
Sent items
To:
[protected]@zestmoney.in;
Hello,

I was having a loan in zest money, which was closed already and i made payment on or before due dates one payment already informed to zest money change my emi dues but they did not and changed, i...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ruhul ab
from Kolkata, West Bengal
Feb 4, 2019
Report
Copy

loan account closed but reported in cibil which is not corrected

Address: Murshidabad, West Bengal, 742304

Hello,

I was having a loan in zest money, which was CLOSED ALREADY and i made payment on or before due dates one payment already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Recently when i checked my credit score and history, i was shocked to find my score got reduced to wrong report given by the...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Biki Choudhuri
from Kolkata, West Bengal
Feb 4, 2019
Report
Copy

loan account closed still cbill not updated

Address: Murshidabad, West Bengal, 742304

Hello,

I was having a loan in zest money, which was CLOSED ALREADY and i made payment on or before due dates one payment already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Recently when i checked my credit score and history, i was shocked to find my score got reduced to wrong report given by the...
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Biki Choudhuri
from Kolkata, West Bengal
Feb 4, 2019
Report
Copy

loan account closed but bill not updated

Address: Kolkata, West Bengal, 742304

Hello,

I was having a loan in zest money, which was CLOSED ALREADY and i made payment on or before due dates one payment already informed to zest money change my emi dues but they did not and changed, i have made full payment and loan account closed already, but cbil affected not updated

Recently when i checked my credit score and history, i was shocked to find my score got reduced to wrong report given by the...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
VK Rana.
from Gagret, Himachal Pradesh
Feb 2, 2019
Resolved
Report
Copy
Resolved

cancelled loan

Address: Hamirpur, Himachal Pradesh, 177001

Zest money has fraudulently imposing emi on me even without buying anything from any merchant. I just want to cancel the voucher and don't want to pay emi without even buying anything. Atleast wait for the transaction they have clearly miss leading customer's with false faqs that guarantee that emi application will be closed but when we tried to do the same they won't allow, can anyone help me in this and what step can i take to end this...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
prajshetty20
from Bengaluru, Karnataka
Jan 24, 2019
Resolved
Report
Copy
Resolved

pathetic service and looting us

Address: 560005

1) i had requested your team to change my emi due date past two months still no one has bothered to check. Only when emi is pending during that period i get a call and ensure everything will be sorted out.
Ps: as my emi is due on 28th of every month and and i had requested to change on 5th or 10th of every month and your executive ensured they will do but not yet done.

2) when i login my zest money account, the data...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sreegesh G
from Ernakulam, Kerala
Jan 17, 2019
Resolved
Report
Copy
Resolved

personal loan: nach

I have applied for the personal loan from you and it is approved 3-4 weeks ago. After that i contacted your executives they told my nach is not complete so will send nach by mail sign it and send back. But i didn't get any mail. I chatted several times with your executives and they told will send on mail within 24 hrs i waited days and i didn't get any. Atlast they told me to send sign through mail then i send through mail after that also...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
dheerajjsr_47
Jan 15, 2019
Resolved
Report
Copy
Resolved

personal loan application at zestmoney

Address: Ghaziabad, Uttar Pradesh, 201012

Hello Zestmoney, Firstly i would like to say that i am pretty happy with your services. But now i want to submit a case here. As per my conversation with zest money support team they said personal loan option will be there on my profile section but i am unable to see that option in my profile.

I wanted to apply for personal loan, can someone from zest money can help me to finding that option and apply loan on zest money.br...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Nishith Naik
from Ahmedabad, Gujarat
Jan 11, 2019
Resolved
Report
Copy
Resolved

cancel my loan rs 10000

Address: Ahmedabad, Gujarat, 380058

I am submit request loan of rs 10000 to purchase our bed room cup board i am also visited flipcart site and many type of cup board product watch their in site but cop board value very high and my loan finger not match with product price than i am deside to cancel the loan so i give you a request please cancel my loan than i am submitted new figer to purchase cup board so please cancel my loan of rs 10000 and also i have submit my personal...
Helpful
Found this helpful?
Write a comment
Report
Copy
T
Trudy336
from Kalanwali, Haryana
Jan 10, 2019
Resolved
Report
Copy
Resolved

updated wrong cibil

Address: Panchkula, Haryana, 134109
Website: ZestMoney (Camden Town Technologies Pvt Ltd),

Hi, my customer Id[protected]

I am having 2 loans in zest money and I am made payments on or before due dates.& I have closed one Account with application Id JRWH443731

i checked my credit score and history, i was frozen to find my score got reduced due to the invalid report was updated by the consumer loan, mentioned as dmifinance & ghalla

Because of the irresponsibility of ZestMoney (Camden...
Helpful
Found this helpful?
3 Comments
Report
Copy
A
abothe
from Delhi, Delhi
Jan 10, 2019
Resolved
Report
Copy
Resolved

loan approved without my consent

Address: Dimapur, Nagaland, 797103
Website: zestmoney.in

A personal loan of 22000 has been approved by zestmoney without my consent, and they say it will be credited to my account in 3/4 days. I immediately call the customer care of zestmoney informing that I haven't given my approval for the loan and i want to cancel the loan before it gets credited into my account but the customer care executive in continuously telling me that nothing can be done from there side to cancel the loan, but they approved...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kalpana_Das
from Burla, Odisha
Jan 7, 2019
Resolved
Report
Copy
Resolved

zest scam:taking advantages rbi ecs system

Address: Balasore, Odisha, 756036

****You are presenting my ECS 3 to 4 times a month(6 times total in last 35 days), without information and communication, You are just taking advantages of ECS system of RBI and misusing it.****

Hi,

I wish to complain about your worst system and team, also how you are misusing ECS system of RBI and take it for grant, that I have taken a loan of 13, 000 INR (Customer Id:[protected] on Oct 2018 and accepted the...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
V
vanishyam
from Bengaluru, Karnataka
Jan 2, 2019
Resolved
Report
Copy
Resolved

failure / non registration of nach mandate on byju product

Address: 560032
Website: vanishyam@rediffmail.com

Respected sir / madam,

I had bought a byju product and agreed to pay the total amount in emi through zest money and the loan no is #8ad934e946ef. I had submitted signed ecs mandate to the byju representative agreeing to pay the amount in 12 emi. Today i received a sms from zest money saying that my nach mandate has failed or not registered with my bank. The message also states that non paying of emi may affect my credit score....
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Related businesses

mPokket
4.9
(1245)
Mortgage India
5
(2)
Afifa Consultancy
1
(4)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR