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ZestMoney Complaints & Reviews

zestmoney.in
3.1
Updated: Oct 1, 2024
Complaints 1637
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989
Unresolved
648
Good! ZestMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ZestMoney step up their efforts to fully resolve all complaints 👍
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75
delete my zestmoney account
51
I want to cancel my loan vouchers of flipkart from zestmoney
51
loan cancel request

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Zestmoney purposely cheat customers by making false promises, to attract the customers?
3 EMIs deducted against 3 failed transactions using Zest Money on Goibibo
Emi debited twice and loan not closed after myntra refunded

ZestMoney reviews & complaints page 75

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K
Kiran Sreekumar
from Bengaluru, Karnataka
Jan 2, 2019
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negative effect on cibil

I have paying all my zest Money emis on or before due still i see a negative impact on cibil. I also see multiple accounts of 1 loan in cibil under ghalla and zest Money. I have multiple loans using zest credit facility which i have been paying on or before due dates. I still see most of them with no repayment history which is affecting my cibil. I had hoped to improve my cibil using zest however the reverse is happening...
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venkatasubramanian
from Delhi, Delhi
Dec 31, 2018
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Resolved

deduction of emi without accepting the loan money

Address: Raebareli, Uttar Pradesh, 229010
Website: Zest money

Sir, my number is [protected] and i applied for a loan with all the details asked in the zestmoney. They verified my details and they approved my loan. Then i called the customer care without accepting the loan. The customer care people said that the loan will get cancelled automatically if don't use voucher within a month and i havent used it and now dyer t
2.5 months they started deducting emi from my account. Kindly help...
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A
ar123if
from Delhi, Delhi
Dec 28, 2018
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miss communication/ fraud behaviour

Address: Bangalore, Karnataka

I borrow a loan from zestmoney, before processing the same i've called to zestmoney and asked regarding backback of interest on emi so zesmoney's executive told me that this office is available and cashback will be credit to your registered account within few days after paid the emi of the same month. But no cashback have been received to me, now zestmoney executives saying that no offer was available to you. Hence i would request you to...
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S
Shyam Dhivya
from Chennai, Tamil Nadu
Dec 28, 2018
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loan closure

Address: Chennai, Tamil Nadu, 600129
Website: Zest money. Com

Dear team,

I have one worst experience with zest money. Since i am new to these platforms, unknowingly one loan got activated on 28th september. My application id is [protected]b3. Now my concern is, i want to close my loan account. Please do the needful to close my account and will pay remaining dues in a single payment. Awaiting for your reply....
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P
Pavan Panagadan
Dec 27, 2018
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loan overdue

Dear Sir/Madam,
Below mentioned three loans are showing overdue, but the amount has been already deducted from my account.Kindly go through the account statement and do the needful immediately.

APPLICATION ID
417F73F07D09

4B56FC406509

A0B4E44D4421

Case #01095540
Open these case no's in your mail system and solve the issue immediately
case #01115965...
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M
mallesh mechanic
from Hyderabad, Telangana
Dec 24, 2018
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frequent debiting of emi after paying

I had already paid EMI for the month of December but again the amount is debited
demo my account. I had noticed that frequent debiting of my account viz, Rs.118 and Rs.727 after from my account after paying the EMI.I think this is threat to me that they are indiscriminately debiting amount from my account.

Zestmoney states that Rs.118 is debited because of NACH but how many times they will debit from my account ?br...
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A
A One 1
from Hyderabad, Telangana
Dec 24, 2018
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not responding

Address: Karimnagar, Andhra Pradesh, 505331

Zestmoney : Not Responding : Unable to Use my Gift Card
Voucher Code : [protected]
Submit a Complaint
Dear Team, Have faced the worst experience with your Call center executive and Supervisor. Had called the Customer Care team to inform my Gift voucher pin number not working. The answer was a script written text and unwillingness to help the Customer. The Gift voucher Codevprovided by my Company Zestmoney in the...
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A One 1
from Hyderabad, Telangana
Dec 24, 2018
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not working gift card voucher and pin

Address: Karimnagar, Andhra Pradesh, 505331

[resolved] flipkart — unable to use my gift card
Voucher code : [protected]
Submit a complaint
Dear team, have faced the worst experience with your call center executive and supervisor. Had called the customer care team to inform my gift voucher pin number not working. The answer was a script written text and unwillingness to help the customer. The gift voucher codevprovided by my company zestmoney in the month...
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K
Kunwarpal Yogi
from Jaipur, Rajasthan
Dec 24, 2018
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loan closing

Address: Jaipur, Rajasthan, 302033
Website: www.zestmoney.in

Hi friends, kunal is there please read care fully... I have apply for emi total 1149/- form paytm offer. And i have purchase a item 1149/- also i have done my payment for closing 1149/- after 15 days. But today 23 dec. Till now not update my acount there are showing pending amount emi and there are bounced but i have closing my loan 26 nov. I am calling 26th noc to till now there are customer service is tell me for waiting 24 hours daily......
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J
jyoti@nishu
from Kolkata, West Bengal
Dec 23, 2018
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Resolved

loan cancelation/voucher cancelation

I want to cancel of voucher code and the loan which i have take on 19th dec 2018, but didn't yet use. I am facing troubles in raising cancelation request because no one is supportive either from zestmoney end or from the merchant cleartrip end. If i used it then i think you people will face problem regarding the cancelation but if i didn't yet use then what is the issue, i don't how you guys really work seriously it's heartbreaking experience....
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S
Sutanay Nayek
from Kolkata, West Bengal
Dec 22, 2018
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Resolved

2nd personal loan

Address: 721651

I am paidoff my personal loan on zestmoney before due time but till now i am not eligible for another personal loan. Why? You always says that regular repayment increase my loan amount but here you not giving me any loan after repayment... Why??? What kind of policy is this? Are you able to give loan only one time? Thats not a great service. When people does not need loan you sms to take loan but when they needs loan you did nothing. I want...
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M
Mausumi Panda
from Bhubaneshwar, Odisha
Dec 12, 2018
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Resolved

please cancel my zestmoney loan amount

Address: 560034
Website: zestmoney.in

Hello,

I am using first time zest money.

But unfortunately one loan is activated for one order.

Order id :a1e3f9891419

I'dont want to buy any product. Kindly cancel this order and loan.

I just want to cancel the voucher and don't want to pay emi without even buying anything.
I contacted the customer support and they told the voucher is already issued. Surprisingly,...
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R
RKSK Shahjahanpur
from Allahabad, Uttar Pradesh
Dec 10, 2018
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Resolved

before receive voucher code I cancel the loan

Address: Lakhimpur Kheri, Uttar Pradesh, 262802

In zest money account i can seemy loan application cancelled but after 2 days of cancellation i get a message form my bank that Mandate Ref No:PUNB... issued to CAMDEN TECHNOLOGIES with value 8000.00 and frequency Adhoc is received today for processing.In case of any issue please get in touch with your branch.Update your Email ID in account. What i do.....
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S
Sushantjha13
from Darbhanga, Bihar
Dec 8, 2018
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Resolved

regarding use of bad words from telecaller

Address: Chennai, Tamil Nadu, 600100

Sir i am a user of zest money and i had got a loan of 40000 for shopping site amazon as i had got very bad response from amazon they had not delivered all the products and many products were defective but not refunded so i was not paying the emi for zest money and i had committed to zest money as i 'll get december's salary i 'll start paying but today i got a call from zest money executive i answered quickly for bank details but as i wished...
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M
Mahipatsinh Dodiya
from Surat, Gujarat
Dec 4, 2018
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Resolved

not close my loan

Address: Vadodara, Gujarat, 390019

I have order reebok full sleeve jacket with emi on flipkart

I use zest money voucher of 1619 rupees
But i size problem i cancelled my order and refund giving by flipkart as voucher
Then i said zest money to close my loan and cancelled my voucher but zest money said i[censored] want close your loan u pay from debit card

Now what i do of voucher ??...
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V
Vivekkaushik3188
from Amroha, Uttar Pradesh
Dec 4, 2018
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emi cancellation not accepting

Address: Bangalore, Karnataka
Website: app.zestmoney.in

Hi,

Someone help me as zest money has fraudulently imposing emi on me even without buying anything from any merchant. I just want to cancel the voucher and don't want to pay emi without even buying anything. Zest is far worst than credit card as in later we can cancel and don't have to pay emi without buying anything. Atleast wait for the transaction they have clearly miss leading customer's with false faqs that guarantee...
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Sunil Sudesh
from Delhi, Delhi
Dec 4, 2018
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Resolved

loan rejection without any reason

Address: 560034
Website: zestmoney.in

How can close my complaint. I did not get any solution for the same.

What the hell is this...

What I asked you through the mail or what I asked you on the behalf of on this.

I want proper & expect solution for the same.

You guys are again and again making me fool as told that can be multiple reasons so that for you kind of information I provide yours all points answers:-
br...
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M
ms_ashwin
from Noida, Uttar Pradesh
Dec 4, 2018
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Resolved

loan process

Address: Gurgaon, Haryana, 12204
Website: app.zestmoney.in

I applied for 1.15 Lac loan through ZestMoney for a Great Lakes course. After applying through their online process, it says loan rejected. I called the customer care and they said reason is low credit score. I checked and my credit score is 750+ as per CIBIL. Now, they are not responding.

My concern is if at all they have some criteria, why don't they inform in advance so that consumers like us don;t get fooled by an easy...
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G
gaurav7666
from Amravati, Maharashtra
Dec 2, 2018
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Resolved

emi late fees

Website: Zest money

I have got late fees of rs 250 for my emi of 187 which was due on 23 nov 2018 but due to my sim lost i was unable to track the emi date and now when i logged in to pay the payment it is charging late fees of rs 250 please help as i am being charged 430 in total for my problem as it was never happened in any of my earlier transactions please reply and solve as soon as possible...
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S
shahbazctc
from Bhubaneshwar, Odisha
Nov 30, 2018
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Resolved

regarding personal loan application

Address: Cuttack, Odisha, 753002

Hello zest money hope you are doing good i write here and issue regarding my personal loan application.in 29.11.2018 i got a computerised call from your side that i have eligible for taking a personal loan after that i received a messages which i attached gives me a link to process the application of my personal loan but after that when i click on it its doesn't show anything to process my personal loan application its only open my zest money...
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