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www.zomato.com/india
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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
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Zomato reviews & complaints page 365

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B
bishal1
from Mumbai, Maharashtra
Sep 22, 2018
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regarding my order

Address: 400061
Website: Zoamato.in

I had ordered a non veg meal from naan stop express in mahakali which was supposed to come with a complimentary beverage. When i called up the restaurant, they agreed they had messed up but cant send the beverage without me ordering again. I denied as i had already ordered enough so they said they cant help. I reached out to zomato customer service seeking help and the representative told me the same thing and then when i had insisted for...
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Sumesh Goyal
from Delhi, Delhi
Sep 21, 2018
Resolved
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no customer service and waste of time

Address: New Delhi, Delhi
Website: Zomato

I ordered my food through zomato app at 10:30 pm and after waiting for half hour at 11 pm i received a call that my order is cancelled and order the food again and when i tried to order again all the restaurants were closed and when i compain to zomato service they are not interested in helping and now i feeling hungry and no other options are available because all restaurant are closed....
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ankit gala
from Ahmedabad, Gujarat
Sep 21, 2018
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wanted rice and provided noodles

Address: Thane, Maharashtra, 421201

I had ordered rice, the hotel people called me and said rice is not there and said me to take noodles, but i said no i want rice only, they started arguing, i said iwant to cancel my order, they were not readyt
to even cancel my order .i paid the money by paytm and now i want it back.on zomato website there is no option to cancel order.i need help ...pld reply......
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binle37
from Delhi, Delhi
Sep 21, 2018
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order cancelled no refund

Website: www.zomato.com/ncr

I have ordered through zomato to dominos pizza The order number is [protected] paid through paytm done on 8 september . After the order was done I want to cancel it, I contacted the support and they told me that I need to contact the restaurant. I have contacted the dominos and they have cancelled the order . They have told me that I will get my refund in 7 working days . I waited patiently for the refund . I contacted support to escalate...
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K
khattarsaab
from Delhi, Delhi
Sep 21, 2018
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food quality very poor

Address: Gurgaon, Haryana

My concern on Quality of Food. Today around 12:45 PM i had ordered my Lunch from Zomato & i choose Angeethi Restaurant, Sector-31, Gurugram. The quality of the food is very poor, no taste is gravy in chicken after that i had call to Angeethi Restaurant, He said we do not receive any complaint please contact to Zomato
Now please tell me where should i go.
My Money is wasted & we didn't had lunch too....
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Prachi Lawande Patkar
from Mumbai, Maharashtra
Sep 21, 2018
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amount debited from account but order not placed

Address: Mumbai City, Maharashtra, 400091
Website: It is a mobile app. Zomato

Today i made an order for amul ice creams from amul parlour in borivali west mumbai. My amount of rs 140 got debited but order was not placed. I checked with amul parlour owner who said that he hadn't received any order from me. However my bank shows the debit clearly.

Zomato chat support is not working neither are their numbers. Kindly have them refund my money back....
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S
s2bhatt
from Dhandhuka, Gujarat
Sep 21, 2018
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regarding misbehaviour with my wife

Address: Vadodara, Gujarat, 390008

Below are the mail corresponds with your team, i have complaint on 7th sep, today after 15 days your team just giving me hope only

From: zomato online ordering [mailto:[protected]@zomato.com]
Sent: 21 september 2018 13:16
To: satyen bhatt
Subject: re: zomato feedback

Hi satyen,

Thank you for writing us in. We hope you are doing well.

We regret the inconvenience...
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R
rajatjain4994
from Bengaluru, Karnataka
Sep 21, 2018
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received different order

Address: 560100
Website: Zomato.com

Ordere id [protected], i didn't get what i ordered, ordered - rajma, laccha paratha, dal, salad, jeera rice, sweet. Received only rajma roti and plain rice. Rest all were missing. I asked chat support to raise a complaint, they refused to share complaint id also. And they added only 30 points in zomato wallet. Why. I need either full refund or cancel the order take this back. Can't eat what i have not ordered for.
Customer support is...
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M
mallikarjun bhargav
from Delhi, Delhi
Sep 20, 2018
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refund issue cancel order

Address: New Delhi, Delhi, 110059
Website: www.zomato.com/ncr

I have done through zomato. It was my first order. The order number is [protected] paid through paytm done on 8 september the domios order number 351. After the order was done i want to cancel it as there was some change in plan. I contacted the support and they told me that i need to contact the domions to cancelled the order. I recvied the call from dominos i asked them to cancel the order they have cancelled the order as they do not deliver...
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J
Jeevan Rai
from Chennai, Tamil Nadu
Sep 20, 2018
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did not received ordered food

Address: Bangalore, Karnataka, 560100

We ordered egg biryani with cock but we received only egg biryani but they deducted money for both. We need our money back. This is my first order in zomato it's my worst experience you hav to solve my problem other wise i will share this experience with my friends and colleagues. I hope you will solve my problem. Please revert my complaint. Thank you...
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Smruti Chavan
from Mumbai, Maharashtra
Sep 20, 2018
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quantity of food delivered

Address: 401107

Hi,

This is in regards to the order placed from kareem's mira road. I had order chicken bhuna full on 19/09/2018 the quantity was very less they have sent half and billed me for full.

Kindly check and look into this. Attached are the photos for reference. When complaint was raised to zomato they simply told that the restaurant is closed so issue can't be sorted out and was advised to call back. The agent did...
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S
Swati HD
from Bengaluru, Karnataka
Sep 20, 2018
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amount refund

I had ordered chicken tikka masala from prashanth new hotel dasarahalli bangalore. But because of some of network problem item was not delivered.. Zomato said they will refund it. Then i ordered again by paying again. And now, still there is no such information regarding when the refund amount will be done. So pls refund my amount soon i am in need of money....
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G
GirishSooda
from Udupi, Karnataka
Sep 20, 2018
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food delivery zomato blocked my account

Address: 560059
Website: www.zomato.com

This is the bad thing, you blocked my account for taking refunds right. Who has given me the refunds you only, for what you refunded because your order delivery has mistaken and misplaced. So many times i got non veg food as i am a vegetarian, can you understand my situation as a vegetarian, i complained for that they refunded that is not my mistake right. This means i complained without proper reason right, you are treating me as a lie....
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M
Manjot Mann
from Vadodara, Gujarat
Sep 19, 2018
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transaction failed and money debited from account

Address: 380004
Website: Zomato

I ordered from Zomato app no [protected] on 19 SEP from havmor shahibaug Ahmedabad outlet. Transaction failed but amount debited from HDFC account amount 347. So I need refund n I am not able to see failed transaction history in Zomato app. M trying to call Zomato customer care but it's out of service. I called havmor outlet n dey said call Zomato.
I called HDFC Bank n they also said we can't do anything n call Zomato .
NW where...
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M
Mehul Gulati
from Delhi, Delhi
Sep 19, 2018
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zomato blocked my account and I can't use my zomato credits worth rs 121.

Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

This is to inform you that zomato blocked my account registered with email address [protected]@outlook.com. For complaining about restaurant food quality. I have 121 credits in my zomato account which I am unable to use as my zomato account has been blocked for ordering so on a strict note i want to notify your company to either refund my credits in cash or paytm me unblock my zomato account so that I can use those credits.
Regards.br...
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Mehul Gulati
from Delhi, Delhi
Sep 19, 2018
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zomato account blocked

Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
Website: Zomato

When i placed an order today. The food i received was very poorly packed and it was leaking. I talked to zomato and they agreed that the packing was poor and it was restaurants fault. On that i complaint to the chat support, they on confirmation with the delivery boy refunded my amount.
After sometime when i checked my account to place an order the account was blocked. I tried to contact on [protected]@zomato.com, none replied....
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Badmash Pankaj
from Delhi, Delhi
Sep 19, 2018
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food not delivered and refund is denied.

Website: Zomato application

I ordered from zomato having order number [protected]. My food did not delivered and zomato executive is denying for refund... Restaurant is saying that i gave them wrong adress.. but i gave them right adress... This is fraud.. a guy call me from restaurant to get instructions to my adress. Then aftrr a while he said i cant deliver it to you... thats not my problem.. i paid in advance and i want my refund thats all...
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G
Goyal Shubham
from Chandigarh, Chandigarh
Sep 18, 2018
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worst food

Address: New Delhi, Delhi, 110096
Website: Zomato

Hi i am sHubham and i have ordered a food from zomato on 14 September 2018, as the quality of the food is not good and when the food reach to me it is cold and contains un necessary excess of oil in it, the food was not worth of money as it is not hot and the quality is not good

My registered number is -[protected]

And i am attaching a picture of food which i got which shows the condition and excess of oil in...
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V
Vijayendra Singh Rajput
from Rajpipla, Gujarat
Sep 18, 2018
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amount deducted but no order received on app

Address: Bhopal, Madhya Pradesh
Website: www.zomato.com/india

Vijayendra singh
Email: [protected]@gmail.com
User_id: 60771720
User agent: mozilla/5.0 (Windows nt 6.3; win64; x64) applewebkit/537.36 (Khtml, like gecko) chrome/69.0.3497.92 safari/537.36

On 15 sep i ordered from sagar gaire at 8:52 pm. Payment was successful from bank end but there is something wrong in zomato app. It does not pick the order. I message screenshot of succesful transaction but there is no...
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A
Ajoshi01
from Pune, Maharashtra
Sep 18, 2018
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zomato gold membership fraud

Address: Pune, Maharashtra
Website: Zomato.com

Google+
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Gold membership not valid

Anugrah joshi
To help
10 hours agodetails
Hi team,

This regarding gold membership purchased both by me and my wife, mobile no [protected] and [protected]. At the time when we purchased the membership there was a rule that both can avail this offer on same table. I visited a restaurant today and...
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