Submit a Complaint
Claimed

Zomato Complaints & Reviews

www.zomato.com/india
1
Updated: Apr 7, 2025
Complaints 7857
Resolved
705
Unresolved
7152
Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Food
Zomato

Recently resolved complaints

View all complaints

Most useful reviews

654
I'd Terminated
436
ID inactive, Profile verification pending
419
Background check verification failed

Featured stories

Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 367

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sunny Otari
from Mumbai, Maharashtra
Sep 13, 2018
Resolved
Report
Copy
Resolved

I am complaining about damaged package and unresolved issue by support

Address: Pune, Maharashtra
Website: Zomato

Ice n spice delivered damaged package. Package was ripped and food was out of package. Delivery boy himself said the package was not properly packed. And support said he cannot do anything about it because hotel management said package was proper. Even rotis came burnt. Hotel denied all the accusations. I have all the photos of food and package. Please look into it....
Helpful
Found this helpful?
1 Comment
Report
Copy
R
Ravindra Dev
from Mayiladuthurai, Tamil Nadu
Sep 13, 2018
Resolved
Report
Copy
Resolved

non delivery of my order

Address: 560066
Website: Zomato

I ordered my food at around 10 pm but didn't get the food delivered. I contacted the support person & they are just playing around with me by giving unrelated response. Tried to even cancel the order but no response from them. I have to sleep with no food. I need complete refund & they have to pay even the penalty for making me sleep on my empty stomach....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Delhikabiker Anmol
from Delhi, Delhi
Sep 13, 2018
Report
Copy

zomato blocked my account and my credits are still there

Address: New Delhi, Delhi, 110015
Website: www.zomato.com

This is to inform you that my zomato account has been blocked without information for complaining about a restaurant. I have almost 281 rs in my credits account so either zomato should pay me money or unblock my account.
My email registered with zomato is [protected]@outlook.com. I emailed them on [protected]@zomato.com for unblocking my account but they didn’t do it. I want my money or account to be unblocked.
Regards
Anmol...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pranitamule
from Mumbai, Maharashtra
Sep 13, 2018
Resolved
Report
Copy
Resolved

complaint - refund (cashback)

Address: Mumbai City, Maharashtra, 400083
Website: mojopizza.in/category

Please note order id hqh670 of rs.373 has not been delivered to the address mentioned hence we have canceled the order. Kindly refund our dues as soon as possible.

This is to bring to your notice, my order id hqh670 which was supposed to be delivered on the date 4th september 2018 was not been delivered, however online payment of rs.373 of the mentioned order was done by me on a date-.

Requesting you to look...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nileshhase
from Pune, Maharashtra
Sep 13, 2018
Resolved
Report
Copy
Resolved

about my money deduction complaint

Address: Pune, Maharashtra, 411007
Website: Zomato

Hello am nilesh hase i ordered food through zomato on date 07 sep 2018 at time 7.50pm and 10 sep 2018. It priced rs 255 & rs 358 respectively.
Payment was by debit card both order had payment successful but order not placed. My money was deducted from my account both time. My money wasn't payed to me when will i get my money back???
If you can please look on it and give me money....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sirajthaha
from Chennai, Tamil Nadu
Sep 13, 2018
Resolved
Report
Copy
Resolved

had not received the mail to the linked account for the latest order

Address: Chennai, Tamil Nadu

I have recently ordered the food from zomato, but for everytime i receive the mail to the linked account regarding the bill amount.. But this time i have not receive any mails from zomato.. Fortunately i want the mail this time to showcase the bill to the higher authority to getback my respective bill amount

Is there in anyways can you guys help me please??

I was in desperate need of the ordered details in the...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rahul Raj Thawait
from Satara, Maharashtra
Sep 12, 2018
Resolved
Report
Copy
Resolved

not got the customer service guy

I order food on 9:30, which should have been delivered to me by 10:40 at 11 i contacted the customer service guys and i was unable to retreat any response since 16 min... After hi... There was nothing from the customer service guy. And finally you guys inform me that my order is cancelled 1 and half hours later to this,
To which the customer service guy response i can place an order for you from different restaurant within the same...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vidhanmantri
from Delhi, Delhi
Sep 12, 2018
Resolved
Report
Copy
Resolved

my account is debited and shows webpage not available

Address: New Delhi, Delhi, 110085

I have ordered 2 vegetables from shri sham ji and bank account is debited.
Order was of inr 148/- and after applying promo code it was of inr 89/-. As i click on payment method and submit the details i had received an page showing citruspay is receiving amount or payment please don't press or click back or refresh button and i did the same and after 2 minutes it shows another page web page is not available and my account is debited...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Keerthi Kala
from Hyderabad, Telangana
Sep 12, 2018
Resolved
Report
Copy
Resolved

wrong bill

Address: Hyderabad, Andhra Pradesh, 500089
Website: Zomato

I am getting a message from 'simpl settlements' " saying i am due paying some amount of ₹233.75 for some order of july 02, but i am sure i did not use any simple bill mode. I dont have any messages as such from past 2 months and suddenly last week i saw a message that my bill is dues from 2 month. Its just 233 rs its not about money but i don't remember using a simple bill. And you guys never refund us money when you deduct twice from our...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankit0019
from Delhi, Delhi
Sep 11, 2018
Resolved
Report
Copy
Resolved

fraudulent money deductions from my paytm wallet keeps happening without placing any order

Website: Zomato.com

I haven't ordered anything from zomato but my money from my paytm wallet keeps getting deducted...paytm support told me to resolve this issue with your side...this has already happened to me once but nobody helped...this keeps happening...no one your side is helping...you have only chat service as customer care which is pathetic...i consider this as fraud...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
PK 21
from Bengaluru, Karnataka
Sep 11, 2018
Resolved
Report
Copy
Resolved

zomato gold - one month extra promotional offer

I got a call from zomato representative on 4th august 2018 informing me that if i buy zomato gold on that day 4th august, i will get one month extra which will be done in 7 working days (13 months validity instead of 12 months). Till now the one month isn't extended.
I have spoken multiple times to zomato representatives and they continuously gave me same answer "it will be extended". Its been more than one month and i still didnt...
Helpful
Found this helpful?
5 Comments
Report
Copy
R
Raj Kapadia
from Surat, Gujarat
Sep 11, 2018
Report
Copy

non delivery of food after order and full payment

Address: Surat, Gujarat, 395007
Website: Zomato

I ordered food from tomato app worth rs 165, paid in full via paytm and food was not delivered nor refund was initiated despite confirmation by you representive on phone at 10 pm on 9.9.18

I have recieved a mail that zomato will review my case. Why review and not refund immedeately.

If my case is not redolved immedeately, i will my untrustworthiness on all social media and you app too.

Raj kapadiabr...
Helpful
Found this helpful?
2 Comments
Report
Copy
R
Rahul Benny
from Kunnamangalam, Kerala
Sep 10, 2018
Report
Copy

regarding completed order

I ordered from burger king at 8:27 pm on 10/09/2018, i haven't received the order and still the app shows delivered. I payed online and the money is not refund yet. I order from this number (View screenshot)
Can you please make transaction as early as possible. I always happy with zomatos service but this time it is worst. I hope my complaint will solve as early as possible. I paid ₹230 online and i never received the food. Currently...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Apabrita Mitra Sarkar
from Kolkata, West Bengal
Sep 10, 2018
Resolved
Report
Copy
Resolved

extremely poor quality of food

I placed an order for chicken drumsticks from The Big Fat Panda, Dum Dum through Zomato. After the food arrived, I found a tiny iron wire inside of it. The chicken was very badly cooked, half of it, I suspect, was raw. We finally had to get rid of it. The quality of the food is very poor but what actually concerns me is that there was an iron wire inside the food. I'm very disappointed and expect a refund.
I've added a photo of it...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Raich
from Chandigarh, Chandigarh
Sep 10, 2018
Resolved
Report
Copy
Resolved

deduction of money from my account and order not placed

Address: Chennai, Tamil Nadu, 600021

I placed an order through zomato in arabian delights east mogappair restaurant for an order of rs. 540.25 on sep 9, 2018 at 8.45 p. M. Money was deducted from my account through net banking, but order was not showing in zomato, instead came as transaction cancelled and was redirected to the confirm order page.. Please look into this and try to revert back money to my account...
Helpful
Found this helpful?
2 Comments
Report
Copy
P
Pratyush Asthana
from Haridwar, Uttarakhand
Sep 10, 2018
Resolved
Report
Copy
Resolved

my account was blocked.

Website: www.zomato.com

I have been ordering from zomato from long time. I also have zomato GOLD membership.

But a few days back when I was ordering online. Zomato app gave me an error that my account is blocked.

When I reported it back to zomato to their official email address. I got a rude response informing me that your account is blocked due to to suspicious activity. The reasons may cause the account block as subsequent order cancellation,...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
vipinreghu
from Delhi, Delhi
Sep 10, 2018
Resolved
Report
Copy
Resolved

ordered food not received

Address: Bangalore, Karnataka, 560060
Website: www.zomato.com

I have ordered around 10 quantity of food online from the restaurant which we do often visit. i have recieved the order late by 20mins which didnt include all the products which i payed for, we have also recieved less quantity as we are aware about the actual quantity which we recieve from the restaurant . I had to face serious problem from the workplace since i was late there where i was waiting for my lunch from zomato, and i had a loss...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sushmitha_09
from Bengaluru, Karnataka
Sep 10, 2018
Sep 3, 2022
This thread was updated on Sep 3, 2022
Resolved
Report
Copy
Resolved

unable to apply promo code

Address: 560028

I am not able to apply any promo code from my account because it says promo codes have been disabled permanently due to suspicious activity... I am not able to understand what it is about...

Please look into this issue as soon as possible and try to resolve it..

I can provide my account details for solving the problem.. Please try to resolve it as soon as possible...
Helpful
77 other people found this review helpful
77 found this helpful
11 Comments
Report
Copy
J
Joyjeet Paul
from Kolkata, West Bengal
Sep 10, 2018
Report
Copy

unable to get 60% discount on new zomato account is showing error

Address: Kolkata, West Bengal, 700020
Website: www.zomato.com

Please help to resolve the issue on my zomato account with email id joyjitp. [protected]@gmail.com and phone no. [protected] associated with it. I am not able to get the 60% discount on my first order while applying the code bite fter selecting the order. The error message coming is "this code is only valid for the first order. This code is not valid for you since this is not your first order."
But this is my first order and i have not made...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
santhosh rocks
from Bengaluru, Karnataka
Sep 9, 2018
Resolved
Report
Copy
Resolved

payment succeeded but order not placed and cash not refunded

Website: Zomato

I placed an order through zomato android app.
The payment was made from my debit card and it was successful.
The amount was deducted from my account but the placed order was not taken.
And the cash which i paid was not refunded.
The ordered items are still shown in the cart but are not confirmed in my orders section
And i cannot find a way to contact with the zomato tsam...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Horlicks India
2.4
(82)
Lion Dates
1.3
(135)
Marico
2.4
(64)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR