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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 366

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H
Harjot20
from Samalkha, Haryana
Sep 17, 2018
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regarding delivery of food

I didn’t receive the food I paid for. Then I receive an email of delivery. And when I complained regarding this, they repeat my order like I never ordered it. This is total wastage of time. Spend time on ordering and then confirming. I will receive my order after 1 and half hour. Great service.
At least take care of your regular customers. It’s very disappointing....
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sagi kamala
from Hyderabad, Telangana
Sep 17, 2018
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no refund of money

We have ordered on[protected]. From spicy hub. The payment is made double time for single order. The restaurant did not even take our order. We made a complaint against it to zomato. It replied that "we are working on it and your money will be refunded in one week". Now its almost three weeks and there is money refunded. We are trying to contact zomato customer care and there is noo response from it. Is this the way you treat your customers??br...
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Ponni Kangavel
from Chennai, Tamil Nadu
Sep 17, 2018
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not giving proper service

Address: Chennai, Tamil Nadu, 600032

Hi,
This manoj,
[protected]@gmail.com
Contact no [protected]
Yesterday made a order, ra3 restaurant, the order was not delivered properly. Miss masala omelet. To get the refund was bugged to chat with zomato. Today made a order it was cancelled by the restaurant. But the refund will take 7days. It was informed me a last moment. And no proper response from the zomato....
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Krimi Shah
from Ahmedabad, Gujarat
Sep 16, 2018
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no delivery made

Address: Ahmedabad, Gujarat, 380052

I placed an order for pizza today of rs. 235 from jugaad snacks and the order got placed as well the money got deducted. I then got a call from jugaad snacks and he said no delivery boy is available to make delivery and i need to contact zomato chat support for the same. Unfortunately zomato support is not working at this moment and i am completely dissatisfied with the service zomato is offering....
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Delhikabiker Anmol
from Delhi, Delhi
Sep 16, 2018
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account blocked for complaining about food quality

Address: 110015
Website: Www.zomato.com

This is to inform you that zomato blocked my account registered with email address [protected]@outlook.com. For complaining about restaurant food quality. I have 281 credits in my zomato account which i am unable to use as my zomato account has been blocked for odering so on a strict note i want to notify your company to either refund my credits in cash or unblock my zomato account so that i can use those credits.
Regards
Anmol...
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Pramoda A K
from Bengaluru, Karnataka
Sep 16, 2018
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bad delivery.

Address: Bangalore, Karnataka, 560073

I ordered jumbo shawarma roll worth of ₹100, using zomato app, but i received mini roll worth of ₹70,
And very dirty delivery from delivery boy.

Restaurant name: grill biriyanies. Located in jalahalli cross, bangalore.

When i asked restaurant people they talked very badly, and very bad experience from restaurant people,

Please take necessary action against restoration and zomato....
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bastideepak
Sep 16, 2018
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restaurant name wrong used in zomato

Address: Mumbai City, Maharashtra, 400614

Respected sir/mam,

I am the owner of center point (Bar & fine dine) and jersey 9 sports lounge (J9).

We just take over this restaurant, before it was resister with your system, bt due to high expense and due to weak response they closed the contract, bt this is showing - permanent closed.

Check this link and try to solve this

https://www.zomato.com/mumbai/jersey-9-sports-lounge-cbd-belapur-navi-mumbai/men...⇄br...
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Saranshg3771
from Delhi, Delhi
Sep 16, 2018
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food orders from zomato

Address: 110005

I have ordered 2 shakes from the pink koko restaurant located on pusa road (Karol bagh) but the resaturant declined the order due to no payment by zomato to the restaurant for the mentioned order as well as some previous orders.. So due to no payment by zomato i could not receive the food parcel
Secondly after this i have ordered 2 shakes from the gianis restaurant located at shankar road (Rajender nagar), my order delivery time mentioned...
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M
Mrkc
from Noida, Uttar Pradesh
Sep 15, 2018
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lost of money and no refunds so far

Address: Gautam Buddh Nagar, Uttar Pradesh, 201309
Website: Zomato

[protected]. [protected]. [protected]. These three are the order ids of the ones which i placed.. The payment got failed three times and i lost my money three times.. It's been 10 days soo far and i got no support from zomato atall.. I did not get any money as refund... They say they would help me regarding my issue but all they do is tell me to email them instead or wait for few more days.. I m way too frustrated by their pathetic service.....
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Shakti Prakash Singh
from Delhi, Delhi
Sep 15, 2018
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money debited but order failed

Address: Khordha, Odisha, 751003

I have ordered on zomato but my money debited but order failed. It is showing transferred to zomato media pvt limited with ref. No.-[protected]igaejcbsj3.in how many days do i get my money refunded. I have debited 204.50 through internet banking and still didn't get the refund. My contact number is [protected]. Please refund my money in time otherwise i will file a consumer case....
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Aniket Sontakke
from Nagpur, Maharashtra
Sep 15, 2018
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money deducted from my paytm wallet

Address: Nagpur, Maharashtra, +91

On 11 sept. 2018 there was a transaction from my paytm wallet which was unknowingly got deducted of amount ₹105. I don't know what was the order but it was not done by me. Also i didn't got any message or any order from regarding payment. I am attaching below the order no. For reference. Please convey this request as early as possible & resolve the issue. Thank you....
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naren wakode
from Delhi, Delhi
Sep 15, 2018
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cancelling order twice without justified reason

Address: New Delhi, Delhi, 110086
Website: None

Hi!

I am narender kumar having contact no. [protected]. I had ordered dinner yesterday vide order no. [protected] on 14/09/2018 at 08:25pm, from shahi naan wala - paschim vihar, and just after placing order i texed message to zomato that i have placed an order and requested to ensure that i get my order. Person of zomato at other end, ensured me that order will be served to me and said that my order is on its way. Then, i got...
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Raunak31
from Mumbai, Maharashtra
Sep 15, 2018
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money taken but product not delivered

I had ordered for my food at 11:02 from faasos powai. They confirmed the order saying it'll be delivered by 12:03. The order never got delivered and after regular contact with zomato regarding the issue at 1:05am they say the order is delivered whereas it hasn't been. This is a loot of my money and time. This isn't the first time but second find in a row. I need a refund...
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Bhaskar682
from Bithur, Uttar Pradesh
Sep 15, 2018
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blocked my account without notice

Address: Lucknow, Uttar Pradesh, 226020

I received bad quality food so i complained them and posted some reviews about it and asked for refund they refunded but then just blocked my account as i had my money in that account kindly unlock it

App version : 278
Present city : 8
Geo city : 8
Connection : mobile_lte
Identifier : 0b2aafef-0cdc-4de7-a245-884ba386cd23
Location : 0.0, 0.0
User id : 66668763
User agent : &lang=en&android_language=en&android_country=us&device=xiaomi,...
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Brahma Yadav
from Delhi, Delhi
Sep 15, 2018
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cheating - please refund my money

Address: 400063

- at 10.30 pm i ordred for biryani from lucky restaurant and paid from paytm against order no #ztd18b9d36ed49d65f..
I kept on calling the delievery person but he refused to coinfirm the deleievry time... After 90 minutes got a call from lucky and they said the zomato person has refused delievery and hence we can send provided you make the payment in cash.. I tried calling zomato but no success.. Also written on chat no... Finally i...
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Surya Arun
from Mumbai, Maharashtra
Sep 14, 2018
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not refund the amount

Address: Raigad, Maharashtra, 410210
Website: Zomato

I order the food through zomato on 4th sep total amount 390 rs i pay through debit card, but the restaurant canceled the order because they have no delivery boy at that time. But the zomato without confirming with me they canceled the order and till the date my refund is not received. When discussing with the zomato they are saying sorry for the bad experience....
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Madhu Attri
from Amloh, Punjab
Sep 14, 2018
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order not placed. amount deducted

Address: Jalandhar, Punjab, 144002
Website: Zomato

I had placed 2 orders on 14-9-18 one of them was successfully placed and delivered but another one was not even placed but amount ₹118 was deducted from my net banking. I want my refund asap. This is too bad service. There customer care no don't even work. They don't even have given any email or no on their site/ app to contact them. I just want my refund asap....
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Vasundhara Vasundhara
from Delhi, Delhi
Sep 14, 2018
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money deducted twice and not refunded

Address: New Delhi, Delhi, 110017

I placed an order from pomp-pizza on my plate on the 03.09.2018. The first time the payment was incomplete so i ordered the food again, this time the payment was successful. However, the money amounting to 420.52 was deducted twice from my account and has not been refunded back while only 1 order was delivered to me. Looking at my account i can see 2 deductions to 2 different places where the money was sent to, one is gurgaon and one is jaipur....
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Deepak Patgar
from Bengaluru, Karnataka
Sep 14, 2018
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fake pricing

Address: 56037

I wanted to buy zomato gold membership amd i search in google. You official page showed me that the membership for 12month is available at a discount price of 1200 and its actual price is 1500. I clicked on it and it redirected me to playstore to download zomato app which i did. And when I opened it in app, I was shocked bcz it said membership cost is 1900 for 12 months and as an offer they are giving it for 1500. Stop these cheap tricks....
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Sunny Otari
from Mumbai, Maharashtra
Sep 13, 2018
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I am complaining about damaged package and unresolved issue by support

Address: Pune, Maharashtra
Website: Zomato

Ice n spice delivered damaged package. Package was ripped and food was out of package. Delivery boy himself said the package was not properly packed. And support said he cannot do anything about it because hotel management said package was proper. Even rotis came burnt. Hotel denied all the accusations. I have all the photos of food and package. Please look into it....
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