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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 389

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G
Gaurav Nangia
from Mumbai, Maharashtra
Sep 26, 2017
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zomato complaining about delay in order 90 minutes

Address: Mumbai City, Maharashtra, 400053

This is the second bad experience i faced today while ordering from zomato. I was promised in ur previous mail that i won't face any problem which i last faced on 11/9/17 on my daughter birthday and you guys promised to me that order for zomato with hastle free service and also credited rs 200 as compensation. I thought to give uall a second chance. But today it's proved u guys don't believe in customer service. Today when i ordered subway...
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Gaurav Nangia
from Mumbai, Maharashtra
Sep 26, 2017
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subway/complaining about delay in order 90 minutes

Address: Mumbai City, Maharashtra, 400053

Order id[protected] my registered no is [protected]. This is the second bad experience i faced today while ordering from Zomato. I was promised in ur previous mail that I won't face any problem which I last faced on 11/9/17 on my daughter Birthday and you guys promised to me that order for zomato with hastle free service and also credited Rs 200 as compensation. I Thought to give uall a second chance. BuT today it's proved u guys don't believe...
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nd.hamid
from Mumbai, Maharashtra
Sep 24, 2017
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failure to fulfil the commitment

I placed a prepaid order at 22.53 on 23.09.2017 for delivery of food. The delivery time at the time of placing the order was showing as 45 minutes but after placing the order it was showing as 90 minutes. I raised the issue with zomato customer care service and they accepted that there was some issue with the expected delivery time and assured me that food will be delivered against my query whether the food will be delivered or not. However...
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cheska99
Sep 22, 2017
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movenpick, newmarket

I went to new market to hang out with one of my friends today. However, i went into moven pick for an ice cream served in cup, and it was not until i had nearly finished it that i had realised that there was a small black strand of hair sitting at the bottom of the cup. It wasn't very imusing as i have been here before and not once experienced this....
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madhu sudan soni
from Hyderabad, Telangana
Sep 22, 2017
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wrong order

Address: New Delhi, Delhi, 110048
Website: www.zomato.com

I ordered veg spring rolls through zomato and they delivered chicken spring rolls. I am a pure vegetarian. I have a severe stomach ache and regular vomiting since. This not only leave me sick but also mentally disturbed. The service provider zomato has completely failed and at fault for this action.
I have complete proof of zomato admitting there fault....
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deepa divakaran
from Hyderabad, Telangana
Sep 19, 2017
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refuse to refund for hoax restaurant and rancid food. #gachkhaana - hyderabad

Address: Hyderabad, Andhra Pradesh, 500016

Keeping all the rosy and comforting lines apart, let's get to the point! I i used zomato - you ought to take the responsibility and are answerable too.

I ordered palak paneer & missi roti : i received shahi paneer (In lack of palak paneer) & a soggy undercooked mix veg. Paratha

#1. How on earth a restaurant can deny upon calling them back to the same no. (+91 [protected]) they called from? If it's...
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Saptarshi C
from Pune, Maharashtra
Sep 18, 2017
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false cashback promotion by zomato with mobikwik on their mobile app

Website: www.zomato.com/mumbai/order-food-online?open=now&utm_source=Google&utm_campaign=SEM-Web-O2-H

I have ordered food from a take-away restaurant called nutan in mumbai, sion area through zomato app. During checkout it had said that (Get 15% cashback with mobikwik) for which i have saved a screenshot as this happened twice in a row.

They never give the cashback after 48 hours. After registering complaints several times, the first time they did however post the second order, they never gave it. It has been 13 days and still...
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Debarati123
from Delhi, Delhi
Sep 16, 2017
May 19, 2023
This thread was updated on May 19, 2023
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food quality

Address: 122001

Hi, on sept 16 2017 between 3am till 4:30 am i have placed an order for food with happy beings's restaurant.. The food was tasteless completely so i contacted the customer service chat agent mr. Manjeet and he refused to refund. It will be of great help if you look in to this matter and help me to get a refund. I stay in gurgaon. I have placed order previously with the same restaurant ant each time the food is rubbish... Need your help to...
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Address: Kolkata, West Bengal, 700017
Website: www.zomato.com

I've had the worst experience ever with Zomato.Order Number: 36114815

This is the order I placed on this website. I waited for almost 2 hours and have still not recieved any food. Prepaid the amount and it was really embarrassing. It was for guests and the shop was right across the street and I was too engaged to other wise go and buy it myself
Because I trust the service in zomato and wanted to speeden the process up...
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Prerona Neog
from Mumbai, Maharashtra
Aug 20, 2017
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no delivery

On 20th aug, 17; i ordered from pizza hut through zomato at 12.30pm. Order was confirmed by pizza hut and it was notified that it will take half hour for the delivery.
However, the order didn't come till 1.30 and i contacted zomato support. Within 15 mins they said that the order was delivered. I insisted that it wasn't the case. I called the restaurant and got confirmation that my order has been cancelled which was neither updated...
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Aravinth Veeramuthu
from Chennai, Tamil Nadu
Aug 13, 2017
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no refund for rotten food

Address: Chennai, Tamil Nadu, 600096
Website: Zomato.com

Order id : 33123747

I have ordered food in zomato, i got my food but it was rotten, i told them and they contacted restaurant and finally they simply said we are apologising for that, we can feedback this to the restaurant it won't happen again.

But i told it was not fair you got money and i got spoiled food, i asked refund, they told we could not refund your money.

It was happened many times for...
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Aniket Maral
from Mumbai, Maharashtra
Jul 27, 2017
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worst company

Address: 400068
Website: www.zomato.com

I have been having problem since my first order with zomato. My order which was delivered the food quality was poor hence when i complaint about the same the agent from customer service used profanity on the call and disconnected the call. Hence when i complaint against the agent zomato apologised but no action was taken against the agent and stated that they will improve the service. And since then every single order which i placed have...
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Navana Kundu
from Kolkata, West Bengal
Jul 23, 2017
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never received order

Address: Kolkata, West Bengal, 700020
Website: www.zomato.com

I ordered from nizams kolkata.. The scheduled time of delivery was 8.23pm... Even after 1 hour i was waiting for delivery... Meantime the delivery boy called 10 times, each time instructing him of direction of my house... He never came.. By the end of it i was calling him and he stopped answering my calls.. I called zomato support.. First 2 times they said they will check and call me back.. Noone called me back and finally they stopped answering...
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Pranav Murali
from Bengaluru, Karnataka
Jul 21, 2017
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order confirmed but restaurant itself was closed and my order was also delivered it seems

Address: 560093

I had ordered from crunch pizza last night and my payment was deducted. I wanted to confirm the order again so i directly called up the restaurant and asked wether they had received any order from me and the restaurant guy was like no sir we haven't received anything by the way we are closed. But my order showed 140mins. That minute i texted zomato customer support and all they told me was to give them a days time to contact the restaurant...
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Address: 600041
Website: Zomato

Hi,

I order in ck's bakery in zomato and they delivered the rotten puff, when i informed the zomato people with pics, they said we cant able to refund the amount instead we will improve ourselves by not repeating this incident. They need our money improve their job. They get the share from restaurants. They need to invest to learn and not from customer money.

Below are the word from zomato

To...
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Address: 500084
Website: Zomato

Hi,

Yesterday night at 9:12 i ordered food from chaitanya through zomato (Which is hardley 2 kms from my place).

After i placed the order i got message from zomato that food will be delivered at 11:34 pm. I thought maybe because of rain, delivery will be delayed.
At 11:41 pm when there was no delivery, i reached out to zomato customer support, who said that food has been picked up and despatched.
br...
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D
divij7
from Noida, Uttar Pradesh
Jul 17, 2017
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Subway-tdi mall, rajouri garden (Order id:30370743)

Address: New Delhi, Delhi, 110027
Website: www.zomato.com

Today i ordered from subway via zomato around 9:00 pm. Ok...?? Now i got my order around 10:30 pm and one sub was missing from it (I. E chicken tandoori sub). I was kept trying subway's contact number and guess what, no answer. Then i tried zomato support (Rahul and kanika). They were very rude giving me confirmation that order will come in 5 mins. Still hasn't come yet. Please look for it....
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Ananda Bhattacharjya
from Mavelikara, Kerala
Jul 15, 2017
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xian restaurant, bangalore

Address: Bangalore, Karnataka

The health and hygiene of the restaurant was pathetic. I and my wife went for lunch today ie 15 jul 17 and ordered for soups... First time the soup was brought and i could find a small piece of rubber band... Showed it to the staff... He withdrew the bowls of soups and told that he will change it... So nice of him but when he did bring the next round of soup... My wife could discover piece of curly hair nicely wound to a chicken piece in...
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Soham Bhaskar
from Saharanpur, Uttar Pradesh
Jul 13, 2017
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Food i ordered order no.30025534

Address: New Delhi, Delhi, 110017
Website: Zomato

I had order the food exactly at 8:35pm and right now it is 10:38pm and i still haven't received my food. The restaurant is also not contactable and when i asked the zomato support, they made me wait for it and i still am waiting. I still haven't got any eta on the delivery and the zomato chat support is not even willing to share that with me even after asking him numerous times....
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vkatta
from Ahmedabad, Gujarat
Jul 12, 2017
Mar 16, 2022
This thread was updated on Mar 16, 2022
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Non refund of money deducted for unsuccessful transaction

Address: 122001
Website: www.zomato.com/india

Will like to advise all to refrain from using zomato based on my personal experience. I have been chasing it for refund of money deducted from credit card in respect of a failed transaction since 28 may 2017. Had got a confirmation on 30 may 2017 that refund has been processed and it should get reflected in next 2-7 days. However, on taking-up with the customer care, no satisfactory response has been there till now. Last response on 07 july...
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