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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 387

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K
Karan Sabharwal
from Mumbai, Maharashtra
Feb 20, 2018
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order id#1037323099.

Address: 411036
Website: www.Zomato.com

Placed an order via order id#[protected].
The app adverised the dish - macher matha diye dal as vegetarian. Ordered this for a vegetarian friend who consumed it to realise that it was non vegetarian.
Called the restaurant, who said that the dish had always been non vegetarian and it was zomato's fault to advertise it as vegetarian.
The entire episode ended up hurting the religious sentiments of my friend.
To...
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Atanu Neogi
from Kolkata, West Bengal
Feb 18, 2018
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order not delivered and money not refunded

Address: Kolkata, West Bengal, 700078

Order no 2144889 i know it's really akward but this order never got delivered. This order was placed in the initial days when zomato delivery just started and the chat facility or any other medium of complaint was not available. The restaurant literally denied delivery and my money was not refunded. Could not complain earlier as was not aware if this medium....
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S
Shubham Pandey12
from chennai, Tamil Nadu
Feb 16, 2018
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order delivered late (order no :1530201594)

Hi my order no :[protected] is delivered late than the time given by zomato due to which i have to suffer & i have contacted the customer care for refund but no help. Kindly take necessary action & refund my amount. When i contact support they give reply system not allowing to initiate refund & dont giving good
Resolution & refund. Kindly refund my amount for delivering order late....
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N
NilanjanRoy87
from Delhi, Delhi
Feb 15, 2018
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food not delivered (showing delivered), no refund

Address: Bangalore, Karnataka, 560075
Website: ZOMATO ORDER

Order no - [protected]

Yesterday night at 08:15 pm i have placed an order with punjabi tandoor. Until 11:15 pm food was not delivered, mean while i was tracking the order through the zomato support and most of the cases it was auto answering same chat over and over again.

11:15 pm it was showing food has been delivered but i didint got any food. I was not well yesterday thats why i ordered through zomato order....
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The worst worst worst service of yours made my day the worst.. Ordered food through the waste app.. Order confirmed.. Waited for 11/2 hrs and later order got cancelled. Waited upto 4pm, staying hungry. Later i was told that order got cancelled due to lack of delivery boys with you. Then why the hell do you open a shop to cheat people. And the valentines day got ruined due to this good for nothing service of yours. And my money gone. Said...
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K
Kianein
from Delhi, Delhi
Feb 12, 2018
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fraudulent business practices

Address: Gurgaon, Haryana
Website: www.zomato.com

I placed an order on zomato on feb 10 and the order was later cancelled because one of the items was missing. I was told the money would be refunded by the vendor (Faasos) but it didn't happen. Instead zomato app showed the order was delivered and it wasn't till i called zomato that they even realised that they order was even cancelled. I had previously called faasos twice and they said they would cancel the order but they didn't.in fact,...
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D
Donnie111
from Namagiripettai, Tamil Nadu
Feb 10, 2018
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food extremely bad and got scammed by the restaurant

Address: 603209

It's been a while since i last ate from real food mall located in potheri, chennai so i thought i'd order from there but their shawarma was utterly terrible with too much cabbage and less meat. I instructed then to make it spicy yet it tasted soo bland without any sort of flavoring. On the otherhand the chicken biryani was over dosed with a tomatoish flavor making it feel like i was eating rice with tomato curry rather than a biryani. I fell...
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Parul baliya
from Gurgaon, Haryana
Feb 9, 2018
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payment made but order not received full and very rude behavior of delivery boy

Address: Jaipur, Rajasthan, 302004
Website: www.zomato.com/users/parul-baliya-50709679/ordering

I ordered food from narayan singh circle subway outlet in jaipur through zomato 09.02.2018 afternoon. I payed 292rs by paytm. It was a prepaid order and after waiting for one hour when i received my order, it was only 1 sub received instead of my 2 subs and an ice tea (Order id [protected]). The delivery boy denied the order and rudely said that he received order for only one sub. Thereafter, when i raised my voice and threatened to complain...
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Anubhuti shreya
from New Delhi, Delhi
Jan 31, 2018
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unexpected delay in delivering the food.

Address: Pune, Maharashtra
Website: zomato

I am a student. I had ordered from fasos through zomato. I waited food to get delivered till reasonable time. However, it was not delivered at time. And zomato also did not respond responsibly. I stay at hostel and can't get out after 10 and now i am sitting hungry writing this complaining. They are not even returning my money back. Being a consumer under section 2 (1) (D) i have a right to avail service. And if i am not provided with the...
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H
Himanirajwani
from Noida, Uttar Pradesh
Jan 31, 2018
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didn't get the food item

Address: New Delhi, Delhi, 110089
Website: Zomato

I ordered food worth rupees 601 rupees from apni rasoi. Being a zomato treats member I didn't get the complimentary dessert as promised. Called the restaurant and they said they haven't received any such order, called the delivery person, he denied as well. Tried contacting zomato as well, but there customer care number doesn't work and zomato chat always show loading even when I'm on a good WiFi connection....
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Pooja Kadambi
from Bengaluru, Karnataka
Jan 30, 2018
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zomato gold

Address: Gurgaon, Haryana, 201304
Website: www.zomato.com

Hello,
I applied a friends promo code for the Zomato gold membership and I guess when I went to pay with Paytm it took me to a link account page and removed the promo code. I contacted zomato less than 5 minutes after payment and they are neither willing to apply it or cancel the membership so I can redo this.

The code was applied and accepted, it was the app that reset it during payment.
It is not a matter of...
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S
sobinantony
from Noida, Uttar Pradesh
Jan 26, 2018
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food quality and delay in delivery, bad behavior from executive

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.zomato.com/contact

I ordered two pizza through (Zomato app) from pizza park (A square, sector 73, near sector 72, noida. I ordered pizza around 12:57 pm the delivery time was around 1:57 pm. I got the pizza around 3:00 pm. Zomato executive where very rude to me. And your location system is worst ever, and the restaurant people didn't even care about it. And the food was not hot and the pizza was soggy....
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N
Ninad3330
from Mumbai, Maharashtra
Jan 25, 2018
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charged even after cancelling the order

I had a harrowing experience with zomato recently. I ordered food from 5 spice restaurant in kandivali east through the zomato app. Unfortunately, i paid the money through credit card assuming everything to be alright. After placing the order, i was notified that the food would arrive in an hour's time. However, after an hour when i checked with zomato, they mentioned that the order would take half n hour more to deliver. Therefore, i asked...
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M
Meenu Majumdar
from Bengaluru, Karnataka
Jan 22, 2018
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payment was made by me but food not delivered

Address: Bangalore, Karnataka

I ordered food from vasudev adiga through zomato yesterday morning. I payed 267 rs by card. It was a prepaid order but my food was never delivered. I tried calling to vasudev adiga by the no provided in zomato confirmation message but no reply. I want my money back. My order number is [protected]. Though the message statussays my food is delivered but i never received anything...
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G
Gupta_divs
from Hyderabad, Telangana
Jan 18, 2018
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zomato gold membership

Address: Hyderabad, Andhra Pradesh, 500032
Website: Zomato

I bought a one plus 5t in december with a one year free subscription for zomato gold and had my location as hyderabad. Zomato gold wasn't available back then. When it did become available i was asked to pay for it. If you ask zomato they give you bull # replies saying location was ncr blah blah all that rubbish stuff and think about themselves as cool professionals. They think that customers are fools and they can play around with them....
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S
Sujata G. Mukherjee
from Kolkata, West Bengal
Jan 4, 2018
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food poison

Address: Kolkata, West Bengal

We have ordered food from the restaurant 'tandoor nawabi', last night. The food was not only ill tasted, but decomposed, rotten. We started feeling sick, soon after we swallowed the food. It was followed by a prolonged stomach disorder, all over the night.
We want you to be aware of these sub standerd food joints, who are taking the oppertunity of connecting a large sec of people through you. If you do not cancell their snlistment...
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Soumia Menon
from Bengaluru, Karnataka
Jan 3, 2018
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refund denied

Address: Gurgaon, Haryana, 560047
Website: Zomato

On 1st jan i placed an order through zomato for lunch... After an hour i get a message no delivery agents available hence cancelling your order... I tried again in the night same thing waited for an hour and then they cancel... Disappointing service..!.. If they dont have delivery agents they should have informed the very first instance itself... You make people wait untill lunch time or dinner time is over to release u are not equipped to...
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Debolina Majumdar
from Bengaluru, Karnataka
Jan 1, 2018
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complaint against order # 1268339810

Address: 560076
Website: Zomato

I had ordered the food from zomato on 29th december and after a good wait for an hour (Which is way long from the claimed time) i realized that on the app it shows "delivered" under my order. My obvious reaction was shocking since i did not receive any food and called the zomato customer care, though he was reluctant and was hardly bothered all he did was told me that he will be back (Or rather the company) with the proof that they had tried...
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G
Gkcuae
Dec 30, 2017
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no refund for not delivered order

I have faced 2 times for the same issue that zomato not following the order times! Last time i have made an order but they don’t deliver on time and informs the rest and zomato that it’s too late if they don’t deliver they ve to cxl it but an hour later i received the order when i was goin to bed so i did not accept it of course but zomato refused to pay the amount back! That’s so unprofessional! Enervating ever use this app again!...
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K
Kanika1323
from Delhi, Delhi
Dec 29, 2017
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refund pending for 2 months

Zomato. Failed a million times and yet stays a favorite for many!!

I haven’t received my refund for 450 bucks for an order placed on 26th october. I was being casual all this long and just checked in between and forgot all about it.

Beginning of month when i checked my statement, i realised the refund still isn’t there. I asked zomato who told me i need to check with bank. I never bothered thinking it would...
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