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Zomato Complaints & Reviews

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Updated: Apr 7, 2025

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Full amount not refunded even after delivering rancid food

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Zomato reviews & complaints page 387

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Website: Zomato.com

Food orders on zomato today by 9:30 pm and the restaurant has handed over the order for delivery to zomato guy by 10:00 pm but the food was not deleiverd even till 11:30 pm. After we contacted the through live chat they are communicating that they have cancelled the order without giving any reasons. Cancellation is not intimated to us until we called back and their cancellation team is giving false allegation s against yhe restaurant that...

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Address: New Delhi, Delhi, 110016

Website: www.zomato.com

I ordered a meal worth rs.687 last night. It was delivered to me at 11:15 pm and i did not have change for the same nor did the delivery guy. I had a 2k note and the guy said he'd get the change from some shop outside.

He never got back with the change, and when i tried calling the number he called me from, it was not reachable.

The number did ring today but he does not answer the call.

I have...

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Address: Chennai, Tamil Nadu, 600040

Website: www.zomato.com/chennai

I placed an order with zomato and the order was not delivered even after two hours of waiting, there was no calls regarding the delay and i had already paid the amount online, after two hours the status says order is delivered and when i enquired with the customer care representative his explanation was delivery guy assigned is not responding. Is this anyway to do business? I have been made to wait for two hours and there was no proper assistance...

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Address: Gautam Buddh Nagar, Uttar Pradesh

I ordered the food using the zomato and was in a hurry so asked the chat supporter to please deliver the food within 1 hour. He ensured that the food will reach in 40 minutes. I was under the impression that all is working out well, however when i looked after 30 min the food wasn't dispatched.
I called the restaurant and got to know that the food has been ready since last 20 minutes but the delivery boy refused to deliver food to...

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Address: Kolkata, West Bengal, 700091

Website: Zomato

So i ordered from momo i am before it started raining heavy here.. By the time my food arrived it was just drizzling slightly. I received my food and went upstairs back to my room. So after 5 min a got a call from an unknown no. I received and it happened to be the delivery guy who just came to give me my food. He asked me if i was still in my flat and if he could stay in my room for sometime because it seems the weather was too bad (Which...

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Address: Hyderabad, Andhra Pradesh, 500002

Website: www.zomato.com/hyderabad/order-food-online?open=now&utm_source=Google&utm_medium=CPC&utm

Hello guys,

I like to share my 1st and last expereince with zomato. (Hyderabad)
Order id : - [protected]
Oder date : - 25/03/2018
Customer mobile no : - [protected]
Delivery boy mobile no : - [protected]

I recently ordered food from zomato for the 1st time, i did my online payment with my bank account.
Delivery boy was talking very rude talking he cant speak what ever he want...

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Address: Chennai, Tamil Nadu, 600016

Website: Zomato

I received a order which was irrelevant to the one.. Restaurant name:wow chicken.. And i went through the chat support and tha one who was in chat dint give me any proper response in the chant.. Right now to am texting and no one is replying...in this midnight i order a food and got a irrelevant one which am telling to ur customer support and they are not replying to my text or neither they are calling mr.. Ridiculous service and am going...

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Address: Jaipur, Rajasthan, 302004

Hello,

Greetings for the day

I am running a quick service restaurant in raja park, jaipur

I am also a merchant in zomato
My restaurant id is 103148

Its been more than 6 months that i complaint about the device on merchant helpline that the notification of the orders is not enabled.

One of your team member came to look after the device and he himself admitted...

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Address: 500040

Website: www.zomato.com

Placed an order in balaji santosh dhabha, as rao nagar, hyderabad an amount of rs.709. Order no in zomato is [protected]. Payment was made through online net banking axis and payment reference no is inb/[protected]/razorpay software pvt limi. While making the payment amount was deducted from my account, but in zomato.com it was showing payment incomplete. Immediately i did called zomato customer care number,[protected], but its not worked...

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Address: Mumbai City, Maharashtra, 400053

Website: www.zomato.com

I placed an order on zomato of two pastas from wtc pasta in goregaon west. The delivery man did not turn up even after 1 hour. When i called him, he claimed that he was not able to find my location and had returned to the restaurant. I had placed my order through zomato and given all the details. Yet he made such stupid claims. He also demanded extra delivery charge to come and deliver again.

He spoke to me very rudely on the...

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Address: Chennai, Tamil Nadu, 600115

Website: Zomato.com

Ordered food through zomato. Delivery was delayed and inspire of it food was cold. They are being food in open hand and not sure where are the places they kept in bike. Even small delivery company bring food in box safely and avoid unhealthy ways. Two guys came to delivery and i have to decline since food was cold.

Had tough time to make chat support agent to understand the issue. They just provide copy paste answer.
br...

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Address: 500096

Website: www.zomato.com/hyderabad

Hi, i have ordered a boneless chicken biriyani from 9 grill hotel. It was a prepaid order. Two boys came for delivery. While delivering they didn't give the bill with the order. So i returned the order and asked customer care for the refund. Now zomato support is telling that delivery boy has delivered the order and we can't refund. They have cheated me and didn't refund at all. And also they disabled support window for me. They have arranged...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.zomato.com/ncr

Ordered from zomato at 2:00 am, from a restaurant called sethi's, but didnt receive any update from your end even after 1 hour of promised time. No response as well, no correspondence from either zomato or the restaurant, and above all no sense of apology from either of the parties - not picking up calls neither replying back to my queries. Definitely not ordering from zomato again...

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Address: 641006

Website: Zomato

I have ordered food in kfc through zomato. After placing the order there is no action taken from zomato side and restaurant canceled the order. There is no proper reason given by zomato for this. More over the order time was 10 o clk, zomato took more than 45 mins to give a reply back. Due to that i can't place next order and after 11o clk all restaurants closed. Due to zomato, i am starving today without dinner. Please take proper action....

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Address: Pune, Maharashtra, 411014

Website: www.zomato.com

I had placed a order on Zomato, the delivery time while placing the order was 45 minutes and a even had the audacity to charge a 20rs delivery fee. As soon as the order was placed the delivery time was increased to 90 minutes. Who waits for food for 90 minutes, Zomato? Why do you even have plans to deliver from such restaurants?
And over and above that, the chat support guy tells me to wait for 20 mins even on repeated questioning...

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Order number [protected]

Placed the order and got the food after 2 and half hours.. When i complained on twitter and fb.. You guys didnt even bother.. I need a compensation.. This is one of the most pathetic service i have ever got.. Seriously!!!

Zomato has literally made a fool out of me when i called the delivery guy.. He dont even have thr courtesy to pickup the call.. When i called tje fourth time the number...

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Address: Pune, Maharashtra, 411014

Website: they charge the amount but dose not give item

Please find the below attached order summery for the reference

We have ordered 3 items from rolls mania viman nagar through using zomato app but the delivery person come without the shake which we have paid for.. And zomato care person already had a word with rolls mania manager name vijay said very clearly that he dose not have shake available but still why the zomato person said that u can send the order without the shake...

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I have made an order through zomato on 5th mar 2018 and the payment was made and the refund was not provide. The order was accepted and no notification was sent for the issue which is going to happen. One of the customer service agent named harshita was very rude and was not providing any consideration even if the issue was wit them

Need compensation of wastage of money and time...

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Address: Jaipur, Rajasthan, 302017

Website: Zomato app, dominos

Today 2nd of feb 2018 on 9:30pm i order a pizza from dominos on zomato app and i have already paid the money. Till now i didn't receive my order nor anyone picked my call also the chat option of zomato app was not responding. My order number and i'd is attached within in image plz look into the matter. Plz return the money via pathname on [protected] or deliver as soon as possible. Really very disappointed....

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Address: Ranga Reddy, Andhra Pradesh, 500084

I had order from ovenstory pizza for a bogo, seems like the food still is in their kitchen and seems like they are preparing it for 1.5 hours and so on. Now, i have to leave and as it isis of no use to me. I want my money back doesn't matter whether you deliver or not.

Order id: [protected]
Payment: paytm.

Many thanks zomato but i want my money back....

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