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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 388

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G
Goutham Nandu
from Delhi, Delhi
Dec 28, 2017
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food not delivered and money got deducted

Address: Gurgaon, Haryana, 110020
Website: www.zomato.com

I have ordered food online from Zomato and my money got deducted. After sometime, I realised that it is more than 45 minutes and my order did not get delivered.When I went back and checked, my order got rejected.When I reached their chat they don't have any resolution. No food and my money is deducted.

These people are not resolving my problem and there is no message that my order got rejected and there is no message about...
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Pragya_Mishra
from Delhi, Delhi
Dec 19, 2017
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delay in food order and substandard customer care service

Address: Gautam Buddh Nagar, Uttar Pradesh
Website: www.zomato.com/ncr/chowpati-sector-34-noida

I ordered food from Zomato, Chowpatty restaurant.

The food arrived one and a half hour late, was completely cold and soggy and overall inedible.

Their support staff was very unhelpful and unapologetic. They kept saying that I should talk to the restaurant to resolve the issue and they would call me.

The restaurant neither called me nor picked up when contacted.

Zomato refused a...
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SuzieQ
from Rajkot, Gujarat
Dec 11, 2017
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pathetic chat support and delayed delivery

Address: Gurgaon, Haryana, 122003
Website: Zomato

On contacting the chat support team upon non receipt of my food, the support associate simply wrote that the same will be delivered in 10 — 15 mins without a slightest hint of apology for the delay. When i stated the same to the associate, that person sent a sad emoji as if he/she was making an informal chat. Such unprofessionalism was not expected from zomato.
As i write this conplaint, i still havent received my order!...
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JES JES
from Mumbai, Maharashtra
Dec 10, 2017
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not refunding my money

Address: Mumbai City, Maharashtra, 400706

I ordered some food from the app.. I used paytm as a payment method but the restaurant cancelled my order.. And the amount was refunded in the zomato wallet instead of paytm..
Also i asked the customer care.. They told they will refund in paytm wallet in 24-48 hrs
And today when i contacted them.. The customer support is refusing to initiate a refund in my paytm wallet..
Plzz help me to refund my money and take strict...
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Arifin Satej
Dec 8, 2017
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pathetic support

Address: 502666

Used zomato 1 year back. Due to pathetic support i have uninstalled the app.
Again installed it 2/3 months back and subscribed zomato gold, reached level 8.

But every time i raise a complain i receive pathetic support from zomato team.

I want a proper investigation of the chatting history with your support team.
Id: [protected]@gmail.com

Just few min back i received my order without...
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Anees H
from Firozpur, Punjab
Dec 6, 2017
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refundable amount of 406.51/- for food order on nov 5 2017

Address: 560037

I have sent some 20mails and 100tomes chatting but again zomato people are asking me to check with my bank for money but I have escalated in bank and they have clearly mentioned in mail that merchant ie, zomato agreed that they received amount. Even on Nov 24 zomato people told in chat that I will receive my money to bank in 5-7working days. I checked with them again on Dec 3 and they asked me to wait 2days. Now again they are asking me to...
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customerreview
from Gurgaon, Haryana
Nov 29, 2017
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misbehaviour attitude towards customer

Address: Gurgaon, Haryana, 122002
Website: zomato

This feedback is regarding order no. [protected] from burg beez name restaurant i placed the order @ 1.16 am and the order should be delivered before 2.16 am but i kept trying chatting to the executives o[censored]r management they kept sayong 10 min. 5 min. At 3.10 am a delivery person came to my door and said "u ordered from top floor i am tired of coming to u this is the person of this area" being listening to him i was trying to reach zomato...
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deepak2508
from Chennai, Tamil Nadu
Nov 27, 2017
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misleading compliment zomato membership offer with oneplus 5t

Hi,

I have recently purchased a mobile (One plus 5t) from oneplusstore.in on 24/11/2017

An offer was going on as per which zomato is offering gold membership subscription for 12 months to every buyer of one plus 5t.

Today on 27/12/2017 my phone was delivered to me by one plus team. I went through the steps mentioned in the offer details to register my complimentary zomato gold membership subscription...
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F
Fatma97
Nov 26, 2017
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payment

Don't use credit card. They will block your order, block your money and refund after 2-7 days your money without reason. Very bad system. And they will tell you that the problem is from your bank. Absolutely no. It is an issue from their bank. I chat with someone of the support and he was very useless. He just tried to tell me that the problem is mine. Very bad service....
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Ankita Ghag
from Mumbai, Maharashtra
Nov 16, 2017
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no delivery boys

Address: Mumbai Suburban, Maharashtra, 400059
Website: zomato

I ordered food from punjab depot - marol at 1:30pm and was expecting a delivery by 2: 30 pm through zomato. When i called up punjab depot to check on the order, they informed that the order is ready but delivery boy from zomato was unavailable to pick up. Zomato had no courtesy to inform me that the order/delivery will be late because of such problem and that too during peak lunch hour where i was starving. This is very unprofessional, ideally...
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H
Hoda
from Hyderabad, Telangana
Nov 15, 2017
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food delivery time

Address: Hyderabad, Andhra Pradesh

We ordered a meal from paradise food court pvt (Gachibowli outlet) through zomato last night and were very disappointed that it took well over an hour for the delivery. The order was put in at 10:07 pm and we only received the meal close to 11:30 pm. This was unacceptable as we had guests and as much as we contacted the customer service representatives, they could only tell us that the food was out for delivery - from 10:45 pm onwards......
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R
Ricky090809
from Delhi, Delhi
Nov 14, 2017
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scam

Address: 122018
Website: www.zomato.com

Hi
I ordered one cake today for birthday celebration from my office but the cake you delivered was pathetic, was stinking a lot, no hygiene and when i complained about this then no response, no one called and when i tried store's num no reply from them too... I am irritated a lot with your reply. Kindly do something asap. Kindly do me the refund or give me one good reason to serve dirty and bad cake to spoil our occasion.
Otherwise...
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A
amit0205kk
from Delhi, Delhi
Nov 4, 2017
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poor quality and rotten quality bread

Address: 110089

I Amit Kumar R/o Sector-15 Rohini, hv placed order on zomato for subway item on 04th Nov2017 while it was delivered in 1 hr time. After delivery while opening the packet. Food was totally smelling and it can be clearly seen that breads has been very old and cheese is just plunging out of it like a rubber. Like it has been put in such condition for last 3-4 days. Freshly baked bread and cheeze never show such characteristic. And these people...
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Nisha Chowdhury
from Kolkata, West Bengal
Nov 4, 2017
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delivery rejected

Address: Kolkata, West Bengal, 711202
Website: Zomato

I had order my lunch from zomato at around 1.15 they constantly called me and confirmed that they are on its way but at around 2pm they are calling and saying they we would not be able to deliver the order to your address (As it is far) then why did you take the order your customer care app confirmed me that the food will be delivered to your address why is zomato so unprofessional. You guys are just making false commitments. You guys are...
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S
Saritha Rathan
from Bengaluru, Karnataka
Oct 31, 2017
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public nuisance of zomato employees

Address: Bangalore, Karnataka

Hi, i am a resident of panduranga nagar, 2nd cross, arekere gate, bangalore 560076. Some 10 to 15 employees of zomato are congregating in our street from morning to evening and creating nuisance. This is a totally calm residential street and no office, shops are here. Your company employees are disturbing the residents here. Please check this menace....
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M
Mononita
from Kolkata, West Bengal
Oct 30, 2017
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disgusting food quality

Address: Kolkata, West Bengal

The food that i order from chowman were given with a instructions of the food to be less spicy. Despite of that the food was very very spicy and now after consuming it i am having severe food poisoning i just want my money back that's all i know. My order no was 41987561. Please take strict action on them. This is totally unacceptable. I want them to litteray face the consequences as my condition is worsening because of the this food. And...
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Mohammad kalvani
Oct 17, 2017
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wrong information

Website: Zomato

I have taken a cab from sharjah, travelled all the way to dubai to dine in mizu dubai, the zomato app gave me an information that the restaurent is open untill 2 am on mondays, when i arrive there on 11:23 the restaurent told me their closed and they can not do anything about it and it is totally zomato's fault, i have a screenshot of zomato app telling me its open untill 2 am, who is going to compensate me for this big mistake that has cost...
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Sumit Shivani
from Bengaluru, Karnataka
Oct 13, 2017
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online order for food

Address: Ernakulam, Kerala, 682036
Website: www.zomato.com

The worst experience ever in ordering food online... The first order not accepted by the restaurant.. And the second restaurant did not deliver food even after one hour.. Tried to check with the restaurant, however restaurant says they haven't received any order from zomato.. Post an hour of trying to resolve with customer care i get e reply that the order is cancelled by restaurant and the money is credited back to zomato account... I requested...
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Shalu Shandilya
from Hyderabad, Telangana
Oct 3, 2017
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bad customer service

Address: New Delhi, Delhi, 110016
Website: zomato.com

Hi my name is shalu shandilya and i had called zomato to call for a delivery from l'opera. The zomato customer service representative refused to send a zomato delivery person to restaurant to replace the order, as offered by l'opera and then promised me to send me a refund for the order. It's been two days and i've yet to receive the refund. Plus upon chatting with customer service i've realised that i was lied to by the customer service...
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Anshuman Singh Chauhan
from Bengaluru, Karnataka
Sep 30, 2017
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didn't deliver my order as per their promise

Address: 560064
Website: Zomato.com

My name is anshuman singh. I ordered something from zomato and it was successful, i got notification that food will be delivered within 40 mins. But the order never came. When i tried to contact zomato they always demanded 5 more mins. I was so much hungry so i thaught to order something from zomato because they provide fast service according to them. It was a total mental pressure. I was not feeling well to go outside and i wanted to have...
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