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Zomato Complaints & Reviews

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Updated: Apr 7, 2025

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Bad 😕 It seems that Zomato has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Full amount not refunded even after delivering rancid food

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Zomato reviews & complaints page 388

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Address: 500033

Website: www.zomato.com/hyderabad/abhiruchi-hotel-madhapur/order/DkvERyn

Order id
[protected]
Order from
Abhiruchi hotel
Date
2/28/2018 - 1:18:00 pm
Delivery address
Northstar bpo pvt ltd jyoti flora 301, kavuri hills, madhapur

Food cancelled without any intimation i have paid my last limited balance from a/c and now they are saying the amount will be revert back with in 5 business days. Literlaly they are robbing the money where i should go i am really...

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Address: Chennai, Tamil Nadu, 600125

I have ordered 2 items on 26/2/18 at 8pm from dindugal talappakatti ramapuram for rs.610.32 through zomato. But no reply after that even after deducting the amount from my account. Transaction ref no.[protected]
Narration9gxp44udptzgly/razprazorpaysoftware
I didnt receive my order and no refund of cash.
I called the hotel and asked about thr order. They were saying no order received. I called porur branch also they r...

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Address: Mumbai City, Maharashtra, 400031

Website: www.zomato.com/mumbai/mojo-pizza-doubly-loaded-1-prabhadevi/order/wpALDoQ

I had placed an order from a local pizzeria mojo pizza - doubly loaded prabhadevi mumbai.
I received confirmation that the order was received. However after 35 min the order was rejected stating deliver not possible in sub zone.

My issue is why was the order possible for that pizzeria if its not completely in the delivery range.
Secondly why was the order not cancelled immediately....

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I ordered veg frankie and some other stuff from zomato. However was delivered non-veg frankie, As we are vegetarians, we asked it to be replaced. The zomato support was cooperative initially, but after i told them to try again and check with restaurent, as the restaurent told us they had no issue replacing. The zomato customer care person hanged up on me, and has stopped replying

This is completely unprofessional behaviour....

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Address: New Delhi, Delhi

I placed order through zomato i got confirmation of the order.
Restaurant ‘moti mahal’ called me that it’s been 30 mins your food is ready but zomato delivery guy didn’t come.
And nobody is responding to them.

So i called on zomato helpline number some guy picked he told me to hold and wait.
I called them again they put me on hold and didn’t pick my calls.
Zomato is such a big organisation...

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Address: Bangalore, Karnataka, 560108

Placed an order in kanti sweets an amount of rs.405. Order no in zomato is [protected]. Payment was made through online net banking hdfc and payment reference no is[protected]. While making the payment amount was deducted from my account, but in zomato app it was showing payment incomplete. Immediately i did chatting with zomato customer executive, they told it was mistake in payment gateway and amount will get refunded. Still now the amount...

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Address: Pune, Maharashtra, B

On 20 feb 2018, order 8 subways and 3 cokes on zomato, received called from subway yerwada saying we are out of cokes and hence can deliver ice tea instead of coke. When food was delieverd, dint get the bill, upon calling them and asking what about the bill, they said because bill is mismatched because of ordering coke on zomato and getting ice tea on delivery.
How to get the billl now?...

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Address: 110016

Website: www.zomato.com

The customer service people at zomato are of the view they don't owe anything for a delayed delivery by their partner restaurant even if the restaurant promises an on time delivery or cashback.
The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. The order was delivered more than an hour later and then the zomato customer support instead of helping me get the delayed delivery...

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Address: 411036

Website: www.Zomato.com

Placed an order via order id#[protected].
The app adverised the dish - macher matha diye dal as vegetarian. Ordered this for a vegetarian friend who consumed it to realise that it was non vegetarian.
Called the restaurant, who said that the dish had always been non vegetarian and it was zomato's fault to advertise it as vegetarian.
The entire episode ended up hurting the religious sentiments of my friend.
To...

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Address: Kolkata, West Bengal, 700078

Order no 2144889 i know it's really akward but this order never got delivered. This order was placed in the initial days when zomato delivery just started and the chat facility or any other medium of complaint was not available. The restaurant literally denied delivery and my money was not refunded. Could not complain earlier as was not aware if this medium....

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Hi my order no :[protected] is delivered late than the time given by zomato due to which i have to suffer & i have contacted the customer care for refund but no help. Kindly take necessary action & refund my amount. When i contact support they give reply system not allowing to initiate refund & dont giving good
Resolution & refund. Kindly refund my amount for delivering order late....

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Address: Bangalore, Karnataka, 560075

Website: ZOMATO ORDER

Order no - [protected]

Yesterday night at 08:15 pm i have placed an order with punjabi tandoor. Until 11:15 pm food was not delivered, mean while i was tracking the order through the zomato support and most of the cases it was auto answering same chat over and over again.

11:15 pm it was showing food has been delivered but i didint got any food. I was not well yesterday thats why i ordered through zomato order....

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The worst worst worst service of yours made my day the worst.. Ordered food through the waste app.. Order confirmed.. Waited for 11/2 hrs and later order got cancelled. Waited upto 4pm, staying hungry. Later i was told that order got cancelled due to lack of delivery boys with you. Then why the hell do you open a shop to cheat people. And the valentines day got ruined due to this good for nothing service of yours. And my money gone. Said...

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Address: Gurgaon, Haryana

Website: www.zomato.com

I placed an order on zomato on feb 10 and the order was later cancelled because one of the items was missing. I was told the money would be refunded by the vendor (Faasos) but it didn't happen. Instead zomato app showed the order was delivered and it wasn't till i called zomato that they even realised that they order was even cancelled. I had previously called faasos twice and they said they would cancel the order but they didn't.in fact,...

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Address: 603209

It's been a while since i last ate from real food mall located in potheri, chennai so i thought i'd order from there but their shawarma was utterly terrible with too much cabbage and less meat. I instructed then to make it spicy yet it tasted soo bland without any sort of flavoring. On the otherhand the chicken biryani was over dosed with a tomatoish flavor making it feel like i was eating rice with tomato curry rather than a biryani. I fell...

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Address: Jaipur, Rajasthan, 302004

Website: www.zomato.com/users/parul-baliya-50709679/ordering

I ordered food from narayan singh circle subway outlet in jaipur through zomato 09.02.2018 afternoon. I payed 292rs by paytm. It was a prepaid order and after waiting for one hour when i received my order, it was only 1 sub received instead of my 2 subs and an ice tea (Order id [protected]). The delivery boy denied the order and rudely said that he received order for only one sub. Thereafter, when i raised my voice and threatened to complain...

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Address: Pune, Maharashtra

Website: zomato

I am a student. I had ordered from fasos through zomato. I waited food to get delivered till reasonable time. However, it was not delivered at time. And zomato also did not respond responsibly. I stay at hostel and can't get out after 10 and now i am sitting hungry writing this complaining. They are not even returning my money back. Being a consumer under section 2 (1) (D) i have a right to avail service. And if i am not provided with the...

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Address: New Delhi, Delhi, 110089

Website: Zomato

I ordered food worth rupees 601 rupees from apni rasoi. Being a zomato treats member I didn't get the complimentary dessert as promised. Called the restaurant and they said they haven't received any such order, called the delivery person, he denied as well. Tried contacting zomato as well, but there customer care number doesn't work and zomato chat always show loading even when I'm on a good WiFi connection....

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Address: Gurgaon, Haryana, 201304

Website: www.zomato.com

Hello,
I applied a friends promo code for the Zomato gold membership and I guess when I went to pay with Paytm it took me to a link account page and removed the promo code. I contacted zomato less than 5 minutes after payment and they are neither willing to apply it or cancel the membership so I can redo this.

The code was applied and accepted, it was the app that reset it during payment.
It is not a matter of...

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.zomato.com/contact

I ordered two pizza through (Zomato app) from pizza park (A square, sector 73, near sector 72, noida. I ordered pizza around 12:57 pm the delivery time was around 1:57 pm. I got the pizza around 3:00 pm. Zomato executive where very rude to me. And your location system is worst ever, and the restaurant people didn't even care about it. And the food was not hot and the pizza was soggy....

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