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Zomato Complaints & Reviews

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Updated: Dec 25, 2024
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Zomato reviews & complaints page 386

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A
Arun Kumar Nandiraju
from Hyderabad, Telangana
Mar 23, 2018
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payment deducted from bank but order not yet delivered

Address: 500040
Website: www.zomato.com

Placed an order in balaji santosh dhabha, as rao nagar, hyderabad an amount of rs.709. Order no in zomato is [protected]. Payment was made through online net banking axis and payment reference no is inb/[protected]/razorpay software pvt limi. While making the payment amount was deducted from my account, but in zomato.com it was showing payment incomplete. Immediately i did called zomato customer care number,[protected], but its not worked...
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Ritu Desai
from Satara, Maharashtra
Mar 21, 2018
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online order mess up

Address: Mumbai City, Maharashtra, 400053
Website: www.zomato.com

I placed an order on zomato of two pastas from wtc pasta in goregaon west. The delivery man did not turn up even after 1 hour. When i called him, he claimed that he was not able to find my location and had returned to the restaurant. I had placed my order through zomato and given all the details. Yet he made such stupid claims. He also demanded extra delivery charge to come and deliver again.

He spoke to me very rudely on the...
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G
Ganesh Raja2015
from Chennai, Tamil Nadu
Mar 17, 2018
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unhealthy delivery method and delay service

Address: Chennai, Tamil Nadu, 600115
Website: Zomato.com

Ordered food through zomato. Delivery was delayed and inspire of it food was cold. They are being food in open hand and not sure where are the places they kept in bike. Even small delivery company bring food in box safely and avoid unhealthy ways. Two guys came to delivery and i have to decline since food was cold.

Had tough time to make chat support agent to understand the issue. They just provide copy paste answer.
br...
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P
Purnananda Maharana
from Bhubaneshwar, Odisha
Mar 17, 2018
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order not delivered and didn't refund money

Address: 500096
Website: www.zomato.com/hyderabad

Hi, i have ordered a boneless chicken biriyani from 9 grill hotel. It was a prepaid order. Two boys came for delivery. While delivering they didn't give the bill with the order. So i returned the order and asked customer care for the refund. Now zomato support is telling that delivery boy has delivered the order and we can't refund. They have cheated me and didn't refund at all. And also they disabled support window for me. They have arranged...
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R
Rohit Dhankhar
from Delhi, Delhi
Mar 16, 2018
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order not delivered even after 1 hour of "promised delivery time"

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: www.zomato.com/ncr

Ordered from zomato at 2:00 am, from a restaurant called sethi's, but didnt receive any update from your end even after 1 hour of promised time. No response as well, no correspondence from either zomato or the restaurant, and above all no sense of apology from either of the parties - not picking up calls neither replying back to my queries. Definitely not ordering from zomato again...
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Kannan.npt
from Bengaluru, Karnataka
Mar 13, 2018
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order canceled by restaurant due to zomato

Address: 641006
Website: Zomato

I have ordered food in kfc through zomato. After placing the order there is no action taken from zomato side and restaurant canceled the order. There is no proper reason given by zomato for this. More over the order time was 10 o clk, zomato took more than 45 mins to give a reply back. Due to that i can't place next order and after 11o clk all restaurants closed. Due to zomato, i am starving today without dinner. Please take proper action....
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Roshan Upadhyay
from Pune, Maharashtra
Mar 13, 2018
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misleading app support and marketing strategies

Address: Pune, Maharashtra, 411014
Website: www.zomato.com

I had placed a order on Zomato, the delivery time while placing the order was 45 minutes and a even had the audacity to charge a 20rs delivery fee. As soon as the order was placed the delivery time was increased to 90 minutes. Who waits for food for 90 minutes, Zomato? Why do you even have plans to deliver from such restaurants?
And over and above that, the chat support guy tells me to wait for 20 mins even on repeated questioning...
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H
Hila Thachil
from Bengaluru, Karnataka
Mar 12, 2018
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service unsatisfied

Order number [protected]

Placed the order and got the food after 2 and half hours.. When i complained on twitter and fb.. You guys didnt even bother.. I need a compensation.. This is one of the most pathetic service i have ever got.. Seriously!!!

Zomato has literally made a fool out of me when i called the delivery guy.. He dont even have thr courtesy to pickup the call.. When i called tje fourth time the number...
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V
viju000000
from Surat, Gujarat
Mar 11, 2018
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pathetic and unprofessional customer service

Address: Pune, Maharashtra, 411014
Website: they charge the amount but dose not give item

Please find the below attached order summery for the reference

We have ordered 3 items from rolls mania viman nagar through using zomato app but the delivery person come without the shake which we have paid for.. And zomato care person already had a word with rolls mania manager name vijay said very clearly that he dose not have shake available but still why the zomato person said that u can send the order without the shake...
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R
riyaz ibm
Mar 6, 2018
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payment made and no service no refund

I have made an order through zomato on 5th mar 2018 and the payment was made and the refund was not provide. The order was accepted and no notification was sent for the issue which is going to happen. One of the customer service agent named harshita was very rude and was not providing any consideration even if the issue was wit them

Need compensation of wastage of money and time...
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A
AKANSHA GAUTAM
from Jodhpur, Rajasthan
Mar 2, 2018
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already paid order not received

Address: Jaipur, Rajasthan, 302017
Website: Zomato app, dominos

Today 2nd of feb 2018 on 9:30pm i order a pizza from dominos on zomato app and i have already paid the money. Till now i didn't receive my order nor anyone picked my call also the chat option of zomato app was not responding. My order number and i'd is attached within in image plz look into the matter. Plz return the money via pathname on [protected] or deliver as soon as possible. Really very disappointed....
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D
Debopriyo Chakrobarty
from Hyderabad, Telangana
Feb 28, 2018
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not received order though payment has been done

Address: Ranga Reddy, Andhra Pradesh, 500084

I had order from ovenstory pizza for a bogo, seems like the food still is in their kitchen and seems like they are preparing it for 1.5 hours and so on. Now, i have to leave and as it isis of no use to me. I want my money back doesn't matter whether you deliver or not.

Order id: [protected]
Payment: paytm.

Many thanks zomato but i want my money back....
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J
Janardhan Chintakindi
from Hyderabad, Telangana
Feb 28, 2018
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without intimation my food has cancelled

Address: 500033
Website: www.zomato.com/hyderabad/abhiruchi-hotel-madhapur/order/DkvERyn

Order id
[protected]
Order from
Abhiruchi hotel
Date
2/28/2018 - 1:18:00 pm
Delivery address
Northstar bpo pvt ltd jyoti flora 301, kavuri hills, madhapur

Food cancelled without any intimation i have paid my last limited balance from a/c and now they are saying the amount will be revert back with in 5 business days. Literlaly they are robbing the money where i should go i am really...
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N
nishakrishna narayan
from Chennai, Tamil Nadu
Feb 27, 2018
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no cash refunded

Address: Chennai, Tamil Nadu, 600125

I have ordered 2 items on 26/2/18 at 8pm from dindugal talappakatti ramapuram for rs.610.32 through zomato. But no reply after that even after deducting the amount from my account. Transaction ref no.[protected]
Narration9gxp44udptzgly/razprazorpaysoftware
I didnt receive my order and no refund of cash.
I called the hotel and asked about thr order. They were saying no order received. I called porur branch also they r...
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S
serra045
Feb 27, 2018
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order rejected (after 30 min) after confirmation

Address: Mumbai City, Maharashtra, 400031
Website: www.zomato.com/mumbai/mojo-pizza-doubly-loaded-1-prabhadevi/order/wpALDoQ

I had placed an order from a local pizzeria mojo pizza - doubly loaded prabhadevi mumbai.
I received confirmation that the order was received. However after 35 min the order was rejected stating deliver not possible in sub zone.

My issue is why was the order possible for that pizzeria if its not completely in the delivery range.
Secondly why was the order not cancelled immediately....
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K
Kushagr Vivekanand
from Delhi, Delhi
Feb 26, 2018
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zomato customer care

I ordered veg frankie and some other stuff from zomato. However was delivered non-veg frankie, As we are vegetarians, we asked it to be replaced. The zomato support was cooperative initially, but after i told them to try again and check with restaurent, as the restaurent told us they had no issue replacing. The zomato customer care person hanged up on me, and has stopped replying

This is completely unprofessional behaviour....
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R
RitikaKasty
from Delhi, Delhi
Feb 25, 2018
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order didn't get delivered after confirmation

Address: New Delhi, Delhi

I placed order through zomato i got confirmation of the order.
Restaurant ‘moti mahal’ called me that it’s been 30 mins your food is ready but zomato delivery guy didn’t come.
And nobody is responding to them.

So i called on zomato helpline number some guy picked he told me to hold and wait.
I called them again they put me on hold and didn’t pick my calls.
Zomato is such a big organisation...
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S
sangeeta033
from Bengaluru, Karnataka
Feb 23, 2018
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refund of payment through online

Address: Bangalore, Karnataka, 560108

Placed an order in kanti sweets an amount of rs.405. Order no in zomato is [protected]. Payment was made through online net banking hdfc and payment reference no is[protected]. While making the payment amount was deducted from my account, but in zomato app it was showing payment incomplete. Immediately i did chatting with zomato customer executive, they told it was mistake in payment gateway and amount will get refunded. Still now the amount...
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J
jaru
from Ahmedabad, Gujarat
Feb 23, 2018
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bill not received

Address: Pune, Maharashtra, B

On 20 feb 2018, order 8 subways and 3 cokes on zomato, received called from subway yerwada saying we are out of cokes and hence can deliver ice tea instead of coke. When food was delieverd, dint get the bill, upon calling them and asking what about the bill, they said because bill is mismatched because of ordering coke on zomato and getting ice tea on delivery.
How to get the billl now?...
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N
Neeraj21891
from Delhi, Delhi
Feb 21, 2018
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Resolved

delayed delivery

Address: 110016
Website: www.zomato.com

The customer service people at zomato are of the view they don't owe anything for a delayed delivery by their partner restaurant even if the restaurant promises an on time delivery or cashback.
The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. The order was delivered more than an hour later and then the zomato customer support instead of helping me get the delayed delivery...
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