Claimed

Zomato Complaints & Reviews

1
Updated: Dec 25, 2024
Complaints 7829
Resolved
704
Unresolved
7125
Contacts

File a complaint to Zomato

Having problems with Zomato?

File a complaint and get it resolved by Zomato customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Zomato reviews & complaints page 385

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sajjad Naqvi
from Noida, Uttar Pradesh
Apr 10, 2018
Report
Copy

online restaurant prepaid order not delivered/ app says it has been delivered

Address: New Delhi, Delhi, 110025
Website: www.zomato.com

Ordered food from amenia restaurant (Prepaid), the app is showing that the order has been delivered but i did not receive the order.
Restaurant said that the delivery boy denied to deliver the order.
Delivery boy is not answering the phone.
Need immediate attention to this. How could anyone mention that the order has been delivered without actually delivering it....
Helpful
Found this helpful?
1 Comment
Report
Copy
T
Tathagat Raj
from Chennai, Tamil Nadu
Apr 10, 2018
Report
Copy

no delivery of food after amount deducted

Address: Bangalore, Karnataka, 560097

I placed an order from your app at 9:36 pm for food. I placed the order and the amount got deducted from my account. After three hours you refused delivery as well as refused to provide escalation matrix details. Your delivery option abused me when called. When contacted customer service your never replied. What kind of fraud app is this?? No chat support. No customer care. You are doing criminal conspiracy to fraud money. What kind of pathetic...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
shankarvivek9
from New Delhi, Delhi
Apr 9, 2018
Report
Copy

order not received and money deducted and zomato has not refunded my money

Address: Gurgaon, Haryana, 122002
Website: zomato.com

Dear Team,

I have order a food item and having order id- Order ID:[protected] on 7th Apr 2018 at 2.04 AM.

Restaurant has accepted my order through zomato but didn't delivered my food and i have already paid money through net banking.

Inspite of raising request on Zomato as well as on mail, the team has not provided me responses.

I have also provided reminders to their team but they...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mohsin Sait
from Bengaluru, Karnataka
Apr 8, 2018
Report
Copy

orders not delivered but charged for them

I placed an order through the zomato app on the 16th of march and paid online, waited for an hour and informed customer support that i haven't received my order, they informed me that the restaurant isn't responding and that i should place another order at another restaurant and that my money would be refunded. The same thing happened with the other restaurant as well and i was promised a refund for both transactions of orders [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
Z
zubair_mjcet
from Hyderabad, Telangana
Apr 8, 2018
Report
Copy

ordered chicken biryani from bawarchi through zomato

Address: 500036

I placed an order on zomato on 7 appr 2018, they accepted the order and its status showing in kitchen but as the time say 35 min completed but i didnot receive any order or my call gets answered. I made a complaint through chat but no response. So i want a strict actionshould be taken against them as we had to sleep empty stomach as no food prepared or no restaurant accept order at 12pm....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Mrunal Kharwandikar
from Ponda, Goa
Apr 7, 2018
Report
Copy

subway- wrong delivery

Address: Pune, Maharashtra
Website: Zomato

This is not the first time this has happened with zomato online food delivery. I had ordered from Subway and had already paid for it. The worst part is that I got only half the order that I had asked for. Called up the resto, they asked me to contact zomato. Zomato has only chat support so you can't even talk to a real person. And no guarantee of a helpful response either. I messaged on zomato chat support. The agent kept on procrastinating...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Premdeepak Hulagbali
from Pune, Maharashtra
Apr 7, 2018
Report
Copy

no refund for failed transaction

Address: 411017

Zomato Order number [protected]
18 Mar 2018, 8:51 PM

Zeta transaction details from there support team on email.
amount of ₹ 281.92 was successful & the amount was settled to the merchant with
ARN : 30001080788077205112315
Approval code: 97016
It's been 18 days no update on my refund. Chat support provide incomplete refund reference number [protected]. All transaction reference are 12 digit....
Helpful
Found this helpful?
1 Comment
Report
Copy
R
rohanvkadam
from Mumbai, Maharashtra
Apr 5, 2018
Report
Copy

order not received

Address: 411037
Website: Zomato

Zomato has helped experience the worst situation in my life, i order from kfc through zomato, the order was for my 11 year old son who wanted a treat as his exams were going on. The order was supposed to be delivered at 21:17, i was at work and trying to track the order, to my surprise zomato has disabled my options to chat, even though i can see and open chat, if i type it does not get entered in the chat window, since zomato left me helpless,...
Helpful
Found this helpful?
Write a comment
Report
Copy
Z
zomatoisafraud
Apr 5, 2018
Report
Copy

zomato has wrong information for advertisement

Address: 35802

Zomato has the wrong information about a restaurant. The info is 10myears old.. Zomato has no way of communicating with them... They make the error and the business has to suffer. Zomato is a terrible place for information about restaurants... Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is a fraud. Zomato is...
Helpful
Found this helpful?
Write a comment
Report
Copy
F
Faisal Kapadia
from Mumbai, Maharashtra
Apr 3, 2018
Report
Copy

poor quality of food

Address: 400102
Website: Zomato

Hi,
I ordered meal on zomato from arabian tawa, jogeshwari west, mumbai. The quality of food was so pathetic. There was so much salt in mutton baida roti. Firstly the orde was not on time and then this bad quality food. Why do zomato promote such street side restaurants when they can’t deliver good quality of food. Please revert on this and compensate. What is zomato doing about it??

You can reach me at [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aakanksha Khanna
from Visakhapatnam, Andhra Pradesh
Apr 3, 2018
Report
Copy

order food online and also done the payment ... patent got deducted but not deliver of food

This zomato company is totally into fraud. They give schemes through online payment. Well i ordered my dinner around 9 and after 30 minz i get the information that my order has been delivered, where as i haven't received my order. When i tried contacting the customer care, they were giving false hopes stating that they wil deliver the food in 10 minz. I still waited but till 10 no response. When i contact them again, they were like sorry...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RUSHALI VERMA
from Jalandhar, Punjab
Apr 1, 2018
Report
Copy

no order placed and amount get deducted from card.

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
Website: zomato

Hi,

I am rushali this side,

I have placed an order from zomato of pizza hut and there was no delivery done from the zomato's end and when i contacted the pizza hut branch, they said that the order has been cancelled from their shop, but the zomanto ppl have already deducted my amount from y account, thereby no food ordered also and amount of rs 480 also getting deducted.
My order id was : [protected]br...
Helpful
Found this helpful?
3 Comments
Report
Copy
M
meets23
from Mumbai, Maharashtra
Apr 1, 2018
Report
Copy

food delivery

Website: Zomato.com

Food orders on zomato today by 9:30 pm and the restaurant has handed over the order for delivery to zomato guy by 10:00 pm but the food was not deleiverd even till 11:30 pm. After we contacted the through live chat they are communicating that they have cancelled the order without giving any reasons. Cancellation is not intimated to us until we called back and their cancellation team is giving false allegation s against yhe restaurant that...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
dr.samringhani
from Ahmedabad, Gujarat
Mar 31, 2018
Report
Copy

theft by zomato delivery guy

Address: New Delhi, Delhi, 110016
Website: www.zomato.com

I ordered a meal worth rs.687 last night. It was delivered to me at 11:15 pm and i did not have change for the same nor did the delivery guy. I had a 2k note and the guy said he'd get the change from some shop outside.

He never got back with the change, and when i tried calling the number he called me from, it was not reachable.

The number did ring today but he does not answer the call.

I have...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jeevanantham18
from Madurai, Tamil Nadu
Mar 29, 2018
Resolved
Report
Copy
Resolved

fraudulent means of business

Address: Chennai, Tamil Nadu, 600040
Website: www.zomato.com/chennai

I placed an order with zomato and the order was not delivered even after two hours of waiting, there was no calls regarding the delay and i had already paid the amount online, after two hours the status says order is delivered and when i enquired with the customer care representative his explanation was delivery guy assigned is not responding. Is this anyway to do business? I have been made to wait for two hours and there was no proper assistance...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arshdeep Singla
from Noida, Uttar Pradesh
Mar 29, 2018
Report
Copy

didn't deliver the food and cancelled the order

Address: Gautam Buddh Nagar, Uttar Pradesh

I ordered the food using the zomato and was in a hurry so asked the chat supporter to please deliver the food within 1 hour. He ensured that the food will reach in 40 minutes. I was under the impression that all is working out well, however when i looked after 30 min the food wasn't dispatched.
I called the restaurant and got to know that the food has been ready since last 20 minutes but the delivery boy refused to deliver food to...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rhyna Kimchii
from Kolkata, West Bengal
Mar 25, 2018
Report
Copy

delivery guy

Address: Kolkata, West Bengal, 700091
Website: Zomato

So i ordered from momo i am before it started raining heavy here.. By the time my food arrived it was just drizzling slightly. I received my food and went upstairs back to my room. So after 5 min a got a call from an unknown no. I received and it happened to be the delivery guy who just came to give me my food. He asked me if i was still in my flat and if he could stay in my room for sometime because it seems the weather was too bad (Which...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Santosh Kumar ACT
from Hyderabad, Telangana
Mar 25, 2018
Report
Copy

could not delivery food after the completing payment. order gets cancelled in 1 hr

Address: Hyderabad, Andhra Pradesh, 500002
Website: www.zomato.com/hyderabad/order-food-online?open=now&utm_source=Google&utm_medium=CPC&utm

Hello guys,

I like to share my 1st and last expereince with zomato. (Hyderabad)
Order id : - [protected]
Oder date : - 25/03/2018
Customer mobile no : - [protected]
Delivery boy mobile no : - [protected]

I recently ordered food from zomato for the 1st time, i did my online payment with my bank account.
Delivery boy was talking very rude talking he cant speak what ever he want...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Girish Kamal
from Aluva, Kerala
Mar 25, 2018
Report
Copy

received irrelevant food

Address: Chennai, Tamil Nadu, 600016
Website: Zomato

I received a order which was irrelevant to the one.. Restaurant name:wow chicken.. And i went through the chat support and tha one who was in chat dint give me any proper response in the chant.. Right now to am texting and no one is replying...in this midnight i order a food and got a irrelevant one which am telling to ur customer support and they are not replying to my text or neither they are calling mr.. Ridiculous service and am going...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
samuncle
from Ringas, Rajasthan
Mar 23, 2018
Report
Copy

logistics and support charges

Address: Jaipur, Rajasthan, 302004

Hello,

Greetings for the day

I am running a quick service restaurant in raja park, jaipur

I am also a merchant in zomato
My restaurant id is 103148

Its been more than 6 months that i complaint about the device on merchant helpline that the notification of the orders is not enabled.

One of your team member came to look after the device and he himself admitted...
Helpful
Found this helpful?
Write a comment
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR