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Updated: Apr 7, 2025
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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 385

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R
Rosh n
from Hyderabad, Telangana
May 1, 2018
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refund for rejected order

Address: Gurgaon, Haryana
Website: Zomato.com

This order was rejected by melting pot. I didnt receive the refund or the order cancellation email or the refund reference number.

Order number [protected]

I have tried contacting chat they asked me to email [protected]@zomato.com and its been 4 days and no response.

Also there is no proper customer care. My money is stuck and my card issuer is asking for a rrn and refund email for which chat associates...
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Santhoshharish
from Tumkur, Karnataka
Apr 30, 2018
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delivery and customer service

Address: 560068
Website: Www.Zomato.com

I have been having horrible customer experience with zomato for 3times on a row. They cancel the order after taking the money and credit it as points.
All the three times the restaurant say the food is unavailable. Today after 2-3 cancellations, one restaurant accepted and after 1 hour delivers a lesser order. Owner call and confirm he will send the remaining order. Then zomatoncredits the money for the non delivery as credit points....
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Abdul129@
from Gurgaon, Haryana
Apr 30, 2018
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wrong food delivered

Address: 560103
Website: Zomato

I placed an order for ghee rice+boneless butter chicken+hobo but where as I have received a wheat roti.. This is so pathetic service provided. Have been waiting for lunch since half an hour just for this order.

Customer support tells they have initiated the refund into wallet where as I need it the way I have made the payment through paytm Wallet but denies for the roll back. These people try fool customers. Will never recommend...
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Deepanshu_4
from Delhi, Delhi
Apr 30, 2018
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extremely delayed order (20 min) #1083397001

Address: Faridabad, Haryana

I have placed my first and recent order with zomato...#[protected] totally disappointed
Just because it was a *cod* order, delivered me 20 minutes later
When i was done with my lunch and was going back.. So that coster me as an extra meal

Infact app never give me an update
Always kept showing order is getting ready for 50 minutes so long
And no confirmation sms or app for delivery that your order...
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Kriti Prasad
from New Delhi, Delhi
Apr 29, 2018
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my account has been debited twice for zomato gold

On 25th february, 2018, i made an online transaction of rs 1299 for zomato gold. First time it was a payment gateway failure but second time the transaction was successful. Usually the failed amount gets back into account within 3-4 days but it's been more than 2 months and it's not resolved yet. I tried to get it done with zomato and exchanged many emails but they are claiming that they don't have the amount. My bank, pnb is also claiming...
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J
janakirambadam
from Hyderabad, Telangana
Apr 29, 2018
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worst customer service ever.

Address: Hyderabad, Andhra Pradesh, 500072
Website: www.zomato.com

Hai i`ve recently ordered food from zomato and i`ve received spoiled food. I`ve complained about it to your customer support team and they are not providing any solution for this. I`ve asked for a replacement of food and they are not even responding properly. How can people eat spoiled food. And more over the customer support agent is not even bothered about it, he is giving reckless and arrogant answers. Never expected such a worst service...
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P
pavanik
from Dhule, Maharashtra
Apr 25, 2018
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order delayed for 40 mins and then did not deliver the ordered food

Address: 500016
Website: www.zomato.com

Hi iam pavani and i have ordered food on 21st april'2018 at around 2 pm from banjarahills.
My order was supposed to reach me in 28 mins from booking time. An executive was assigned to deliver and later after 15 mins another executive was assigned to deliver my order. The second executive took more than 35 mins to reach the restaurant and he called from the restaurant stating that he doesnot have cash to take my order and he also informed...
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Dhruv Maithil
from Delhi, Delhi
Apr 24, 2018
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refund of order via paytm

Address: Gurgaon, Haryana, 122003

8 days have passed and i still have not received the refund for the following order on zomato. The payment gateway failed and the payment process was not completed. I was ensured return within 24-48 hours. I have filed the request 3 times. Please dont force me to take further actions and complete the request at the earliest.

Order no.: [protected]...
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Sonlian
from Noida, Uttar Pradesh
Apr 24, 2018
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amount debited but no order

Address: Ghaziabad, Uttar Pradesh, 201010

I've ordered Chicken lollipop and paid through netbaking, the amount required was debited but there were no order or service listed in the order history. I've checked with the restaurant i've ordered with and they even said they don't get the order. Checked my account, and the last 10 transactions, it says it's debited. Tried to contact their customer service through phone call but none of the numbers listed were working, the only one that...
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Geetha Sekar
from Bengaluru, Karnataka
Apr 23, 2018
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amount debited but no service

I ordered cake paid my money through netbanking it was in progress for long time and didn't, return do we have any option to get that money back, i am not sure whether i will get the response too, however high irritated to have such a cheating app like this highly pathetic too, hope will stop using this app from today, just now realized amount debited...
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rimpiboy singh
from Hyderabad, Telangana
Apr 23, 2018
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bad service done by zomato

Address: 500061
Website: Zomato

Hello sir. Sorry to tell you that. You'r zomato service is very very bad. I have ordered cake for zomato. And the problem is that after waiting for a long time i got the message that your order is not accepting from restaurant. And you have to now that it's your problem.. And when i have chat with your chat support they have replied that you will get back your money in 5_7 days and tell me why should i wait for 5_7 days when the problem is...
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PargatS
from New Delhi, Delhi
Apr 23, 2018
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burger without buns (product)

Address: New Delhi, Delhi
Website: Zomato app

Good day,

I recently ordered home delivery from carl's junior in delhi. I ordered two burgers, one with onions and one with pickles. The one with onions came without buns. Being using zomato for a while i have never gotten anything like this. I would like to know if there is anything that could be done about it.

Respectfully,
Pargat singh...
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1Zomatoo
from Bardoli, Gujarat
Apr 22, 2018
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desserts ordered never got delivered

Address: Ahmedabad, Gujarat, 380027
Website: Zomato

I placed my order for desserts on 22nd april at 07:43pm with tgb naranpura, the same was not delivered until 8:40pm.. And i go to chat support for help and he says they dont have any delivery boy so they are unable to deliver it yet.
I mean why the hell am i not told yet or wat is zomato doing?? The chat takes whole day long to give a proper response and does nothing about my issue and asks me to place another order.
I place...
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Parthipan Anandhan
from Mysore, Karnataka
Apr 22, 2018
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poor response from customer service

Address: Bangalore, Karnataka, 560102
Website: zomato.com

Hi,

I order 2 types of items which includes 1 "family lemon juice jar" on online from zomato who delivered small size juice of one cup instead of 1 "family lemon juice jar". This order is from empire hotel, bangalore.

The actual bill from empire hotel has this mistake.

Raise complaint with zamota a week back who least bothered to resolve this after a week too.

So be cautious while...
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sindhu pournami
from Chennai, Tamil Nadu
Apr 21, 2018
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order on food done through app

Address: 560076

I ordered food from empire restaurant banneeghatta road at 9.00 pm on 20-apr-2017. Till now not received the order. I paid the amount through paytm app. Order number 1404267. Please check this and refund my money asap. When i called delivery boy, he told his name as arun and told food got spilled will deliver in half an hour at 10.30 pm. But later when i called him at 11.15 he told his duty is over and zomato has assigned delivery to someone...
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Sanaya Agarwal
from Bengaluru, Karnataka
Apr 20, 2018
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refund promised but processed and then making customer fool by saying all lie

I have a problem with my order so texted to zomato chat support after fighting for so long they told ok we have processed the refund you will get it within 5 to 7 working days and i doubted their itself becuase i didnt got an sms from zomato regarding this and then again check with support again the said the same thing and then after 4 days i gain checked with them and this time they are saying it not processed you have to write a mail and...
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Payal Chakraborty
from Noida, Uttar Pradesh
Apr 18, 2018
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pathetic customer service

Zomato never disclose the payment options especially in the case of cash in delivery and payment through paytm... The delivery boy provided to deliver my order reachd my door completely drunk and shouted his lungs out... I dont know about this company but atleast i have reputation in the society... On top of that customer service replied sorry we cant do anythng... Even i work for customer service department and surely i dont respond to customer...
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Ananya94
from Kolkata, West Bengal
Apr 18, 2018
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wrong delivery, got cheated by zomato

Website: Zomato

I placed an order through the zomato app on 17/04/2018 at 8 pm. The delivery was late and i recieved it at 10 pm. But it was not what i had ordered. I had ordered 3 items and paid for in advance, but the delivery was 2 completely different items. I tried calling up the restaurant but to no avail. The zomato customer service guy was highly uncooperative and refused to believe me at first. When i said i had proof, he gave completely irrelevant...
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Galla Lokeswar
from Hyderabad, Telangana
Apr 18, 2018
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order cancelled after kept waiting for 2:30 hrs

Address: Hyderabad, Andhra Pradesh, 500081
Website: Zomato web app

I have placed online order in zomato at 10pm from shah ghouse, hyderabad. The order was supposed to be delivered at 10:45pm. We pinged customer care at around 10:40pm as order is still in kitchen. The response from customer care is very delayed. After kept us waiting till 12:15am, they cancelled the order. Worst service from zomato. Should have ordered from either food panda or see swiggy...
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Akhil Balachandran
Apr 17, 2018
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deduction of money from my account without my permission or order

Website: www.zomato.com

On April 10th, 2018 AED 18.00 was deducted from my bank account without my concern or without any order, Same was informed through Zomato chat support.
Again on the very next day i.e 11th of April, 2018 AED 26.25 was deducted from my bank account without my concern or without any order.
This time not only i informed the same through Zomato chat support app but also had sent an email to order @zomato.com with all valid proof...
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