Zomato Complaints & Reviews

I order the food through zomato on 4th sep total amount 390 rs i pay through debit card, but the restaurant canceled the order because they have no delivery boy at that time. But the zomato without confirming with me they canceled the order and till the date my refund is not received. When discussing with the zomato they are saying sorry for the bad experience.

I had placed 2 orders on 14-9-18 one of them was successfully placed and delivered but another one was not even placed but amount ₹118 was deducted from my net banking. I want my refund asap. This is too bad service. There customer care no don't even work. They don't even have given any email or no on their site/ app to contact them. I just want my refund asap.

I placed an order from pomp-pizza on my plate on the 03.09.2018. The first time the payment was incomplete so i ordered the food again, this time the payment was successful. However, the money amounting to 420.52 was deducted twice from my account and has not been refunded back while only 1 order was delivered to me. Looking at my account i can see 2 deductions to 2 different places where the money was sent to, one is gurgaon and one is jaipur....

I wanted to buy zomato gold membership amd i search in google. You official page showed me that the membership for 12month is available at a discount price of 1200 and its actual price is 1500. I clicked on it and it redirected me to playstore to download zomato app which i did. And when I opened it in app, I was shocked bcz it said membership cost is 1900 for 12 months and as an offer they are giving it for 1500. Stop these cheap tricks. Shame on u Zomato. I would have bought it at 1500 i[censored] guys had not played that cheap trick. I never expected some1 like zomato to be so cheap. U lost a customer today and continue this cheap trick you will loose more. How can we even trust the prices u show in ur app? Such a cheap behaviour from Zomato. Wish i had taken screenshots of your cheap tricks..

Ice n spice delivered damaged package. Package was ripped and food was out of package. Delivery boy himself said the package was not properly packed. And support said he cannot do anything about it because hotel management said package was proper. Even rotis came burnt. Hotel denied all the accusations. I have all the photos of food and package. Please look into it.

I ordered my food at around 10 pm but didn't get the food delivered. I contacted the support person & they are just playing around with me by giving unrelated response. Tried to even cancel the order but no response from them. I have to sleep with no food. I need complete refund & they have to pay even the penalty for making me sleep on my empty stomach.

This is to inform you that my zomato account has been blocked without information for complaining about a restaurant. I have almost 281 rs in my credits account so either zomato should pay me money or unblock my account.
My email registered with zomato is [protected]@outlook.com. I emailed them on [protected]@zomato.com for unblocking my account but they didn’t do it. I want my money or account to be unblocked.
Regards
Anmol sharma

Please note order id hqh670 of rs.373 has not been delivered to the address mentioned hence we have canceled the order. Kindly refund our dues as soon as possible.

This is to bring to your notice, my order id hqh670 which was supposed to be delivered on the date 4th september 2018 was not been delivered, however online payment of rs.373 of the mentioned order was done by me on a date-.

Requesting you to look into this matter and refund my money as soon as possible.

Hello am nilesh hase i ordered food through zomato on date 07 sep 2018 at time 7.50pm and 10 sep 2018. It priced rs 255 & rs 358 respectively.
Payment was by debit card both order had payment successful but order not placed. My money was deducted from my account both time. My money wasn't payed to me when will i get my money back???
If you can please look on it and give me money.

I have recently ordered the food from zomato, but for everytime i receive the mail to the linked account regarding the bill amount.. But this time i have not receive any mails from zomato.. Fortunately i want the mail this time to showcase the bill to the higher authority to getback my respective bill amount

Is there in anyways can you guys help me please??

I was in desperate need of the ordered details in the form of mail... Is there anyways to get the mail for the latest order i have placed..

It's not about complaining the food or delivery.. This is regarding only the mail..

I order food on 9:30, which should have been delivered to me by 10:40 at 11 i contacted the customer service guys and i was unable to retreat any response since 16 min... After hi... There was nothing from the customer service guy. And finally you guys inform me that my order is cancelled 1 and half hours later to this,
To which the customer service guy response i can place an order for you from different restaurant within the same price... Does all restaurant have same food or price? Pathetic you guys are might lead to social media escalation!

I have ordered 2 vegetables from shri sham ji and bank account is debited.
Order was of inr 148/- and after applying promo code it was of inr 89/-. As i click on payment method and submit the details i had received an page showing citruspay is receiving amount or payment please don't press or click back or refresh button and i did the same and after 2 minutes it shows another page web page is not available and my account is debited from the same amount. Please revert back my money as soon as possible. I had also attached screenshot of account debited details.

I am getting a message from 'simpl settlements' " saying i am due paying some amount of ₹233.75 for some order of july 02, but i am sure i did not use any simple bill mode. I dont have any messages as such from past 2 months and suddenly last week i saw a message that my bill is dues from 2 month. Its just 233 rs its not about money but i don't remember using a simple bill. And you guys never refund us money when you deduct twice from our account??? Order number : receipt id: [protected]
Amount : 110
Time : 09:10 pm, 13 jun. You need to refund this money because & you did not place order saying payment failed via zeta card. So again i placed order using my net banking account, i approached zeta people they said it deducted by you. If they have to refund they need a receipt from you on saying not deducted

I haven't ordered anything from zomato but my money from my paytm wallet keeps getting deducted...paytm support told me to resolve this issue with your side...this has already happened to me once but nobody helped...this keeps happening...no one your side is helping...you have only chat service as customer care which is pathetic...i consider this as fraud

I got a call from zomato representative on 4th august 2018 informing me that if i buy zomato gold on that day 4th august, i will get one month extra which will be done in 7 working days (13 months validity instead of 12 months). Till now the one month isn't extended.
I have spoken multiple times to zomato representatives and they continuously gave me same answer "it will be extended". Its been more than one month and i still didnt get the extension.
Please dont give such promotions if you can't deliver it..

I ordered food from tomato app worth rs 165, paid in full via paytm and food was not delivered nor refund was initiated despite confirmation by you representive on phone at 10 pm on 9.9.18

I have recieved a mail that zomato will review my case. Why review and not refund immedeately.

If my case is not redolved immedeately, i will my untrustworthiness on all social media and you app too.

Raj kapadia
[protected]

I ordered from burger king at 8:27 pm on 10/09/2018, i haven't received the order and still the app shows delivered. I payed online and the money is not refund yet. I order from this number (View screenshot)
Can you please make transaction as early as possible. I always happy with zomatos service but this time it is worst. I hope my complaint will solve as early as possible. I paid ₹230 online and i never received the food. Currently it says that my food has been delivered.
Order number-[protected]

I placed an order for chicken drumsticks from The Big Fat Panda, Dum Dum through Zomato. After the food arrived, I found a tiny iron wire inside of it. The chicken was very badly cooked, half of it, I suspect, was raw. We finally had to get rid of it. The quality of the food is very poor but what actually concerns me is that there was an iron wire inside the food. I'm very disappointed and expect a refund.
I've added a photo of it at the end.

I placed an order through zomato in arabian delights east mogappair restaurant for an order of rs. 540.25 on sep 9, 2018 at 8.45 p. M. Money was deducted from my account through net banking, but order was not showing in zomato, instead came as transaction cancelled and was redirected to the confirm order page.. Please look into this and try to revert back money to my account

I have been ordering from zomato from long time. I also have zomato GOLD membership.

But a few days back when I was ordering online. Zomato app gave me an error that my account is blocked.

When I reported it back to zomato to their official email address. I got a rude response informing me that your account is blocked due to to suspicious activity. The reasons may cause the account block as subsequent order cancellation, frequent reports of poor quality and few merchants complaint.

There was no information on what type of suspicious activity or merchant complaints.

Also I don't find any cancelled order as they have mentioned in my account.

They also informed that it is not possible to activate the account from their end. I don't know then on whose end it is possible?

This was really rude response given by zomato without any detailed information on account block. Despite being a gold member they are treating their customers rudely and may block whomsoever they want without the need of providing detailed information.

They blocked my account because thier system detect a suspicious activity. Like they have really made a full proof AI for that kind of work.

There is no one for manually checking this kind of work while we customer pay 1500 RS for gold membership. And they block the account anytime they want without any information even when asked again and again

I have attached the screenshot of email that they have sent along with this complaint.